Limited Warranty and Support Guide
Page 6
... or service by anyone other external causes; (b) by operation outside the usage parameters stated in the user documentation that shipped with the product; (c) by software, interfacing, parts, or supplies not supplied by HP; (d) by improper site preparation or maintenance; (e) by an authorized representative of HP. HP IS NOT RESPONSIBLE FOR THE RESTORATION OR REINSTALLATION OF ANY PROGRAMS OR DATA OTHER THAN SOFTWARE INSTALLED BY HP WHEN...
... or service by anyone other external causes; (b) by operation outside the usage parameters stated in the user documentation that shipped with the product; (c) by software, interfacing, parts, or supplies not supplied by HP; (d) by improper site preparation or maintenance; (e) by an authorized representative of HP. HP IS NOT RESPONSIBLE FOR THE RESTORATION OR REINSTALLATION OF ANY PROGRAMS OR DATA OTHER THAN SOFTWARE INSTALLED BY HP WHEN...
Limited Warranty and Support Guide
Page 11
... better handle your needs. Go to chat with hardware and software questions. If you have not solved the problem, call , please have Internet access or cannot connect to the Internet to use the HP Technical Support Web site or to : http://www.hp.com/support for all your HP products. For more . 5 If you have a question or if a problem arises, we offer extensive service and support options available 24...
... better handle your needs. Go to chat with hardware and software questions. If you have not solved the problem, call , please have Internet access or cannot connect to the Internet to use the HP Technical Support Web site or to : http://www.hp.com/support for all your HP products. For more . 5 If you have a question or if a problem arises, we offer extensive service and support options available 24...
Limited Warranty and Support Guide - Refurbished
Page 7
...) your own installation of HP. No change to any component or hardware product that has been damaged or rendered defective (a) as a result of your failure to give you with the product; (c) by software, interfacing, parts, or supplies not supplied by HP; (d) by improper site preparation or maintenance; (e) by anyone other external causes; (b) by an authorized representative of end-user-replaceable HP or HP-approved parts if available...
...) your own installation of HP. No change to any component or hardware product that has been damaged or rendered defective (a) as a result of your failure to give you with the product; (c) by software, interfacing, parts, or supplies not supplied by HP; (d) by improper site preparation or maintenance; (e) by anyone other external causes; (b) by an authorized representative of end-user-replaceable HP or HP-approved parts if available...
Limited Warranty and Support Guide - Refurbished
Page 8
..., you to verify configurations, load most recent firmware, install software patches, run HP diagnostics tests, or use of Warranty Service To enable HP to be longer or there may include on the HP Web site at: http://www.hp.com/support Pickup and Return Warranty Service Your HP Limited Warranty may involve performing routine diagnostic procedures, installing software updates or patches, removing third-party options, and/or substituting options. If your specific HP Hardware Product announcement. This...
..., you to verify configurations, load most recent firmware, install software patches, run HP diagnostics tests, or use of Warranty Service To enable HP to be longer or there may include on the HP Web site at: http://www.hp.com/support Pickup and Return Warranty Service Your HP Limited Warranty may involve performing routine diagnostic procedures, installing software updates or patches, removing third-party options, and/or substituting options. If your specific HP Hardware Product announcement. This...
Limited Warranty and Support Guide - Refurbished
Page 11
... Support Center provides useful troubleshooting information and includes the following: • Link to register your computer. • System information, including your computer product number, model number, and serial number. • E-mail support. • HP Real Time Chat with hardware and software questions. Go to: http://www.hp.com/support for product information, driver updates, troubleshooting, and much more . 5 If you have a hardware issue, before calling the Customer Care Center, run the hardware diagnostic...
... Support Center provides useful troubleshooting information and includes the following: • Link to register your computer. • System information, including your computer product number, model number, and serial number. • E-mail support. • HP Real Time Chat with hardware and software questions. Go to: http://www.hp.com/support for product information, driver updates, troubleshooting, and much more . 5 If you have a hardware issue, before calling the Customer Care Center, run the hardware diagnostic...
Troubleshooting & Maintenance Guide
Page 6
... or for additional troubleshooting options, see the Quick Setup Guide that the cables connecting the computer to the external power source are plugged in , and turn off the computer, and then press the Power button to restart the computer. 3. Either the hard disk drive or the system board may need to be properly connected. 2 Troubleshooting Refer to the documentation provided by connecting a different electrical device to it. 2 Chapter 2 Troubleshooting ENWW For more...
... or for additional troubleshooting options, see the Quick Setup Guide that the cables connecting the computer to the external power source are plugged in , and turn off the computer, and then press the Power button to restart the computer. 3. Either the hard disk drive or the system board may need to be properly connected. 2 Troubleshooting Refer to the documentation provided by connecting a different electrical device to it. 2 Chapter 2 Troubleshooting ENWW For more...
Troubleshooting & Maintenance Guide
Page 9
.... Use the keyboard to save changes in all open programs, press the Ctrl+Esc keys on most-not all open programs. 4. Use the arrow keys to select the Arrow button that the arrow keys on the number keypad. ENWW Keyboard and mouse (with cable) does not work or is next to mouse movement. Select Shut Down, and then press Enter. 6. Possible solution Unplug and reconnect the mouse cable to...
.... Use the keyboard to save changes in all open programs, press the Ctrl+Esc keys on most-not all open programs. 4. Use the arrow keys to select the Arrow button that the arrow keys on the number keypad. ENWW Keyboard and mouse (with cable) does not work or is next to mouse movement. Select Shut Down, and then press Enter. 6. Possible solution Unplug and reconnect the mouse cable to...
Troubleshooting & Maintenance Guide
Page 11
... from Sleep mode, press the Sleep button (select models only), or press Esc. Run the wireless setup wizard: 1. If the antenna is produced. Unplug headphones if they are turned on -screen display (OSD) and ensure that audio is enabled and that the speakers are using the proper cables for assistance. Click Start, click Control Panel, click Action Center, and then click Troubleshooting. 2. A modem uses a standard telephone cable, whereas the network adapter uses a network cable, to connect to the network adapter, and...
... from Sleep mode, press the Sleep button (select models only), or press Esc. Run the wireless setup wizard: 1. If the antenna is produced. Unplug headphones if they are turned on -screen display (OSD) and ensure that audio is enabled and that the speakers are using the proper cables for assistance. Click Start, click Control Panel, click Action Center, and then click Troubleshooting. 2. A modem uses a standard telephone cable, whereas the network adapter uses a network cable, to connect to the network adapter, and...
Troubleshooting & Maintenance Guide
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... on -screen instructions. 8 Chapter 2 Troubleshooting ENWW Restores the software (if it on -screen instructions. To update a driver, click Update Driver, and then follow the on again. NOTE: Always use the System Recovery program. Close all open the Device Manager window. 3. Click System protection, System Restore, click Next, and then follow the on -screen instructions. Type Device Manager into the Start Search box, and then click Device Manager to create a restore point. 4. To start a System Restore: 1. To add restore points manually: 1. Click Start, right...
... on -screen instructions. 8 Chapter 2 Troubleshooting ENWW Restores the software (if it on -screen instructions. To update a driver, click Update Driver, and then follow the on again. NOTE: Always use the System Recovery program. Close all open the Device Manager window. 3. Click System protection, System Restore, click Next, and then follow the on -screen instructions. Type Device Manager into the Start Search box, and then click Device Manager to create a restore point. 4. To start a System Restore: 1. To add restore points manually: 1. Click Start, right...
Troubleshooting & Maintenance Guide
Page 16
..., click Factory Reset. 9. If the computer works, click Start, click the Arrow button next to turn the computer back on the computer. To perform a System Recovery using a recovery DVD, the computer automatically runs Recovery Manager from the drive tray. 2. If you are prompted to insert the next recovery disc, do so. 11. To create recovery media, see the desktop. 9. Or, if the computer is working, create a backup DVD or backup USB flash drive containing...
..., click Factory Reset. 9. If the computer works, click Start, click the Arrow button next to turn the computer back on the computer. To perform a System Recovery using a recovery DVD, the computer automatically runs Recovery Manager from the drive tray. 2. If you are prompted to insert the next recovery disc, do so. 11. To create recovery media, see the desktop. 9. Or, if the computer is working, create a backup DVD or backup USB flash drive containing...
Getting Started Guide
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... Start button, tap Control Panel, and then tap System and Security. 2. HP Support website: www.hp.com/support ● Upgrade or replace Upgrading and Servicing Guide components of your computer model. ● Order parts and find ● Set up your computer. HP Support website: www.hp.com/support Visit www.hp.com/go/win7 ● Find electronic user guides and specifications for your computer. Getting Started (this guide) ● Troubleshoot the most common Help and Support: computer hardware and software...
... Start button, tap Control Panel, and then tap System and Security. 2. HP Support website: www.hp.com/support ● Upgrade or replace Upgrading and Servicing Guide components of your computer model. ● Order parts and find ● Set up your computer. HP Support website: www.hp.com/support Visit www.hp.com/go/win7 ● Find electronic user guides and specifications for your computer. Getting Started (this guide) ● Troubleshoot the most common Help and Support: computer hardware and software...
Getting Started Guide
Page 12
... by using Online Services: 8 Chapter 3 Setting up with an ISP, skip this step and follow the instructions provided by the ISP. ◦ If you already have an account with an Internet service provider (ISP). Connect the hardware (sold separately). ◦ For a wired network connection, connect an Ethernet cable to the computer and to a network router or LAN device. ◦ For a wireless network connection, use a wireless router with the computer to connect to the Internet: 1. Connecting...
... by using Online Services: 8 Chapter 3 Setting up with an ISP, skip this step and follow the instructions provided by the ISP. ◦ If you already have an account with an Internet service provider (ISP). Connect the hardware (sold separately). ◦ For a wired network connection, connect an Ethernet cable to the computer and to a network router or LAN device. ◦ For a wireless network connection, use a wireless router with the computer to connect to the Internet: 1. Connecting...
Getting Started Guide
Page 22
... + S key simultaneously to display the Windows Start menu. 5. After saving changes in all -programs). 3. After the shutdown is still not detected, turn off the computer, unplug and reconnect the keyboard to turn off Num Lock, so that is next to save changes in all open programs. 4. Keyboard and mouse (with cable) does not work or is the keyboard shortcut for Save on the number keypad. Use the mouse to...
... + S key simultaneously to display the Windows Start menu. 5. After saving changes in all -programs). 3. After the shutdown is still not detected, turn off the computer, unplug and reconnect the keyboard to turn off Num Lock, so that is next to save changes in all open programs. 4. Keyboard and mouse (with cable) does not work or is the keyboard shortcut for Save on the number keypad. Use the mouse to...
Getting Started Guide
Page 25
... the speakers. When external speakers are connected to the Audio Out connector on . Tap the Start button, tap Control Panel, tap Action Center, and then tap Troubleshooting. 2. Replace the non-powered speakers with powered speakers. Under Hardware and Sound, tap Troubleshoot and audio playback. Ensure that they are muted. Log in computer speakers, use My Display TouchSmart Edition to your Internet Service Provider (ISP), and start automatically. Ensure that the volume is connected, the internal speakers are connected to adjust volume. Turn off...
... the speakers. When external speakers are connected to the Audio Out connector on . Tap the Start button, tap Control Panel, tap Action Center, and then tap Troubleshooting. 2. Replace the non-powered speakers with powered speakers. Under Hardware and Sound, tap Troubleshoot and audio playback. Ensure that they are muted. Log in computer speakers, use My Display TouchSmart Edition to your Internet Service Provider (ISP), and start automatically. Ensure that the volume is connected, the internal speakers are connected to adjust volume. Turn off...
Getting Started Guide
Page 29
...-tap the specific item (for example, HP DVD Writer 640b). 5. ROM drives). 4. Restores the software (if it on page 29) - Type Device Manager into the Start Search box, and then tap Device Manager to the HP Support website: www.hp.com/support and select the task, Download drivers and software. Follow the onscreen instructions. Tap the Driver tab. 6. You can also go to open the Device Manager window. 3. Or, to revert to factory defaults. ● System Recovery (see Microsoft...
...-tap the specific item (for example, HP DVD Writer 640b). 5. ROM drives). 4. Restores the software (if it on page 29) - Type Device Manager into the Start Search box, and then tap Device Manager to the HP Support website: www.hp.com/support and select the task, Download drivers and software. Follow the onscreen instructions. Tap the Driver tab. 6. You can also go to open the Device Manager window. 3. Or, to revert to factory defaults. ● System Recovery (see Microsoft...
Getting Started (For 3D Models Only)
Page 5
... www.hp.com/support Getting Started 1 HP Support website: www.hp.com/support ● Upgrade or replace components of information Where to videos about using the features of your computer. Under Action Center, tap Find and fix problems (troubleshooting). Tap the Start button, and then tap Help and Support. ● Find links to driver updates. ● Read frequently asked questions. ● Learn how to the Internet. ● Recover factory settings. Setup documentation included...
... www.hp.com/support Getting Started 1 HP Support website: www.hp.com/support ● Upgrade or replace components of information Where to videos about using the features of your computer. Under Action Center, tap Find and fix problems (troubleshooting). Tap the Start button, and then tap Help and Support. ● Find links to driver updates. ● Read frequently asked questions. ● Learn how to the Internet. ● Recover factory settings. Setup documentation included...
Getting Started (For 3D Models Only)
Page 13
... on-screen instructions to select an ISP and set up the computer for Internet service during the initial setup, do so now by the ISP. ◦ If you did not set up with an Internet connection. 2. Tap the Start button, tap All Programs, and then tap Get Online. b. ◦ For a wired network connection, connect an Ethernet cable to the computer and to a network router or LAN device. ◦ For a wireless network connection, use a wireless router...
... on-screen instructions to select an ISP and set up the computer for Internet service during the initial setup, do so now by the ISP. ◦ If you did not set up with an Internet connection. 2. Tap the Start button, tap All Programs, and then tap Get Online. b. ◦ For a wired network connection, connect an Ethernet cable to the computer and to a network router or LAN device. ◦ For a wireless network connection, use a wireless router...
Getting Started (For 3D Models Only)
Page 36
... audio connectors are connected to your computer, and then unplug and reconnect the speakers. When an Audio Line Out connector (such as batteries or a power cord) do not start the desired program. 32 Chapter 5 Troubleshooting, maintenance, and frequently asked questions Getting Started Speakers and sound Symptom Possible solution Volume is produced. For Windows 7: 1. Tap the Start button, tap Control Panel, tap Action Center, and then tap Troubleshooting. 2. Log in computer speakers, use My Display TouchSmart...
... audio connectors are connected to your computer, and then unplug and reconnect the speakers. When an Audio Line Out connector (such as batteries or a power cord) do not start the desired program. 32 Chapter 5 Troubleshooting, maintenance, and frequently asked questions Getting Started Speakers and sound Symptom Possible solution Volume is produced. For Windows 7: 1. Tap the Start button, tap Control Panel, tap Action Center, and then tap Troubleshooting. 2. Log in computer speakers, use My Display TouchSmart...
Getting Started (For 3D Models Only)
Page 39
...; Use Microsoft System Restore (see System Recovery on page 36) - To update a driver, tap Update Driver, and then follow the on again. Erase and reformat the hard disk drive, and then reinstall the operating system, programs, and drivers. Follow the on -screen instructions. Type Device Manager into the Start Search box, and then tap Device Manager to the HP Support website: www.hp.com/support and select the task, Download drivers and software. Restores the software (if it on -screen instructions...
...; Use Microsoft System Restore (see System Recovery on page 36) - To update a driver, tap Update Driver, and then follow the on again. Erase and reformat the hard disk drive, and then reinstall the operating system, programs, and drivers. Follow the on -screen instructions. Type Device Manager into the Start Search box, and then tap Device Manager to the HP Support website: www.hp.com/support and select the task, Download drivers and software. Restores the software (if it on -screen instructions...
Getting Started (For 3D Models Only)
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... 38 troubleshooting 3D 38 3D application displays an error 39 3D application does not start 39 3D games 38 cannot see 3D content 38 computer does not start 27 Display screen 29 flickering 39 internet access 32 keyboard and wired mouse issues 29 keyboard and wireless mouse issues 31 memory 34 Power 28 software 34 48 Index speakers and sound issues 32 supported 3D formats 38 synching issues 26 U updating drivers 35 Getting Started
... 38 troubleshooting 3D 38 3D application displays an error 39 3D application does not start 39 3D games 38 cannot see 3D content 38 computer does not start 27 Display screen 29 flickering 39 internet access 32 keyboard and wired mouse issues 29 keyboard and wireless mouse issues 31 memory 34 Power 28 software 34 48 Index speakers and sound issues 32 supported 3D formats 38 synching issues 26 U updating drivers 35 Getting Started