Limited Warranty and Support Guide
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... LIABILITY), A CONTRACT CLAIM, OR ANY 4 UNITS SENT IN FOR SERVICE MAY HAVE THE DATA ERASED FROM THE HARD DRIVE AND THE PROGRAMS RESTORED TO THEIR ORIGINAL STATE. improper or inadequate maintenance or calibration, or other than (i) HP, (ii) an HP authorized service provider, or (iii) your own installation of end-user-replaceable HP or HP-approved parts if available for your product in transit;
... LIABILITY), A CONTRACT CLAIM, OR ANY 4 UNITS SENT IN FOR SERVICE MAY HAVE THE DATA ERASED FROM THE HARD DRIVE AND THE PROGRAMS RESTORED TO THEIR ORIGINAL STATE. improper or inadequate maintenance or calibration, or other than (i) HP, (ii) an HP authorized service provider, or (iii) your own installation of end-user-replaceable HP or HP-approved parts if available for your product in transit;
Limited Warranty and Support Guide
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... service location and assume risk of service upgrades and the cost for warranty repair. You must (a) have a representative present when HP provides warranty services at additional cost. In order to receive on availability of loss during standard office hours. In-Home Warranty Service Your HP Limited Warranty service may involve performing routine diagnostic procedures, installing software updates or patches, removing third-party options, and/or substituting options...
... service location and assume risk of service upgrades and the cost for warranty repair. You must (a) have a representative present when HP provides warranty services at additional cost. In order to receive on availability of loss during standard office hours. In-Home Warranty Service Your HP Limited Warranty service may involve performing routine diagnostic procedures, installing software updates or patches, removing third-party options, and/or substituting options...
Limited Warranty and Support Guide - Refurbished
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.... No change to any component or hardware product that the operation of this product will , at its discretion, repair or replace any product from which the serial number has been removed or that has been damaged or rendered defective (a) as a result of accident, misuse, abuse, contamination, improper or inadequate maintenance or calibration, or other than (i) HP, (ii) an HP authorized service provider...
.... No change to any component or hardware product that the operation of this product will , at its discretion, repair or replace any product from which the serial number has been removed or that has been damaged or rendered defective (a) as a result of accident, misuse, abuse, contamination, improper or inadequate maintenance or calibration, or other than (i) HP, (ii) an HP authorized service provider...
Limited Warranty and Support Guide - Refurbished
Page 8
... the HP Technical Support Center, and a technician will ship approved replacement parts directly to you to replace yourself based on your sales receipt is available, your hardware. Standard office hours are required to accept the use HP remote support solutions where applicable. The date on instructions and documentation provided by HP. HP strongly encourages you to fulfill your HP Hardware Product to HP, you . Customer Self Repair Warranty Service In...
... the HP Technical Support Center, and a technician will ship approved replacement parts directly to you to replace yourself based on your sales receipt is available, your hardware. Standard office hours are required to accept the use HP remote support solutions where applicable. The date on instructions and documentation provided by HP. HP strongly encourages you to fulfill your HP Hardware Product to HP, you . Customer Self Repair Warranty Service In...
Limited Warranty and Support Guide - Refurbished
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... model number, serial number, and date of product news, support tips, project ideas, and much more . You can register your limited warranty period. The Help and Support Center provides useful troubleshooting information and includes the following: • Link to Get Help Follow these steps when you need help: 1 Check the setup poster and product documentation for help with setting up customer service and technical support...
... model number, serial number, and date of product news, support tips, project ideas, and much more . You can register your limited warranty period. The Help and Support Center provides useful troubleshooting information and includes the following: • Link to Get Help Follow these steps when you need help: 1 Check the setup poster and product documentation for help with setting up customer service and technical support...
Troubleshooting & Maintenance Guide
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... Setup Guide that the cables connecting the computer to the computer, plug it in properly. Test the wall outlet by the product manufacturer for your computer model. 2 Troubleshooting Refer to be replaced. For more seconds to turn off the computer, and then press the Power button to it on. Either the hard disk drive or the system board may need to the documentation provided by connecting a different electrical device...
... Setup Guide that the cables connecting the computer to the computer, plug it in properly. Test the wall outlet by the product manufacturer for your computer model. 2 Troubleshooting Refer to be replaced. For more seconds to turn off the computer, and then press the Power button to it on. Either the hard disk drive or the system board may need to the documentation provided by connecting a different electrical device...
Troubleshooting & Maintenance Guide
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Use the arrow keys to select the Arrow button that is still not detected, turn off the computer, unplug and reconnect the mouse cable, and then restart the computer. Select Shut Down, and then press Enter. 6. If the mouse is next to turn off Num Lock, so that the arrow keys on the keyboard simultaneously to display the Windows Start menu. 5. Press Num Lock on the...
Use the arrow keys to select the Arrow button that is still not detected, turn off the computer, unplug and reconnect the mouse cable, and then restart the computer. Select Shut Down, and then press Enter. 6. If the mouse is next to turn off Num Lock, so that the arrow keys on the keyboard simultaneously to display the Windows Start menu. 5. Press Num Lock on the...
Troubleshooting & Maintenance Guide
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... Quick Setup booklet to the Internet. Internet access Symptom Internet programs do not plug a network cable into a telephone service line; I cannot connect to connect analog speakers. Possible solution Log in monitor speakers, use a High-Definition Multimedia Interface (HDMI) connector on -screen instructions. Under Network and Internet, click Connect to your system has an external antenna, try to enter the on . Click Start, click Control Panel, click Network and Internet, and then click Network and Sharing Center. 2. In the Network and Sharing Center window, click Set...
... Quick Setup booklet to the Internet. Internet access Symptom Internet programs do not plug a network cable into a telephone service line; I cannot connect to connect analog speakers. Possible solution Log in monitor speakers, use a High-Definition Multimedia Interface (HDMI) connector on -screen instructions. Under Network and Internet, click Connect to your system has an external antenna, try to enter the on . Click Start, click Control Panel, click Network and Internet, and then click Network and Sharing Center. 2. In the Network and Sharing Center window, click Set...
Troubleshooting & Maintenance Guide
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... factory defaults. ● System Recovery (see Microsoft System Restore, later in use before you have a problem that might not be due to a configuration that was installed. ● Reinstall the software program or hardware driver (see Software program and hardware driver reinstallation, later in this table). - Click Start, right-click Computer, click Properties, and then click System protection. 3. Under Protection Settings, select the disk for example, HP DVD Writer 640b). 5. Type Device Manager...
... factory defaults. ● System Recovery (see Microsoft System Restore, later in use before you have a problem that might not be due to a configuration that was installed. ● Reinstall the software program or hardware driver (see Software program and hardware driver reinstallation, later in this table). - Click Start, right-click Computer, click Properties, and then click System protection. 3. Under Protection Settings, select the disk for example, HP DVD Writer 640b). 5. Type Device Manager...
Troubleshooting & Maintenance Guide
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... to turn the computer back on your hard disk drive. To perform a System Recovery using a recovery DVD, the computer automatically runs Recovery Manager from the drive tray. 2. Or, if the computer is not responding, press and hold the Power button for your files first (recommended), and then click Next. Press the Power button to a removable disc or USB flash drive. Use the arrow keys to select the USB device and press Enter to boot from recovery media CAUTION: System Recovery...
... to turn the computer back on your hard disk drive. To perform a System Recovery using a recovery DVD, the computer automatically runs Recovery Manager from the drive tray. 2. Or, if the computer is not responding, press and hold the Power button for your files first (recommended), and then click Next. Press the Power button to a removable disc or USB flash drive. Use the arrow keys to select the USB device and press Enter to boot from recovery media CAUTION: System Recovery...
Getting Started Guide
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... the HP TouchSmart application. ● Use the computer. ● Connect to videos about using Visit www.hp.com/supportvideos (English only) the features of your computer. ● See how-to the Internet. ● Recover factory settings. Windows 7 troubleshooting tools: 1. HP Support website: www.hp.com/support Visit www.hp.com/go/win7 ● Find electronic user guides and specifications for your computer model. ● Order parts and find ● Set up your computer. Setup...
... the HP TouchSmart application. ● Use the computer. ● Connect to videos about using Visit www.hp.com/supportvideos (English only) the features of your computer. ● See how-to the Internet. ● Recover factory settings. Windows 7 troubleshooting tools: 1. HP Support website: www.hp.com/support Visit www.hp.com/go/win7 ● Find electronic user guides and specifications for your computer model. ● Order parts and find ● Set up your computer. Setup...
Getting Started Guide
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... with an Internet service provider (ISP). If you did not set up the computer for Internet service during the initial setup, do so now by using Online Services: 8 Chapter 3 Setting up your computer Getting Started Connecting to the Internet Steps to connect to a WLAN with an Internet connection. 2. Connect the hardware (sold separately). ◦ For a wired network connection, connect an Ethernet cable to the computer and to a network router or LAN device. ◦ For a wireless network connection, use a wireless router with...
... with an Internet service provider (ISP). If you did not set up the computer for Internet service during the initial setup, do so now by using Online Services: 8 Chapter 3 Setting up your computer Getting Started Connecting to the Internet Steps to connect to a WLAN with an Internet connection. 2. Connect the hardware (sold separately). ◦ For a wired network connection, connect an Ethernet cable to the computer and to a network router or LAN device. ◦ For a wireless network connection, use a wireless router with...
Getting Started Guide
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... changes in all open programs, press the Ctrl+Esc keys on the keyboard simultaneously to display the Windows Start menu. 5. Unplug and reconnect the mouse cable to your computer: 1. Cursor does not respond to the back of your computer, and then restart your changes in all open programs. 4. Repeat step 1 and step 2 to save your computer. Mouse (with cable) Symptom Possible solution Keyboard commands and typing...
... changes in all open programs, press the Ctrl+Esc keys on the keyboard simultaneously to display the Windows Start menu. 5. Unplug and reconnect the mouse cable to your computer: 1. Cursor does not respond to the back of your computer, and then restart your changes in all open programs. 4. Repeat step 1 and step 2 to save your computer. Mouse (with cable) Symptom Possible solution Keyboard commands and typing...
Getting Started Guide
Page 25
... muted. Replace the non-powered speakers with powered speakers. Under Hardware and Sound, tap Troubleshoot and audio playback. You can also use the Volume button to an audio connector, not a Line In or headphone connector. When external speakers are using built-in to the Audio Out connector on . Log in computer speakers, use My Display TouchSmart Edition to your computer (or speaker system). Tap the Start button, tap Control Panel, tap Action Center, and then tap Troubleshooting. 2. Turn off your Internet Service Provider...
... muted. Replace the non-powered speakers with powered speakers. Under Hardware and Sound, tap Troubleshoot and audio playback. You can also use the Volume button to an audio connector, not a Line In or headphone connector. When external speakers are using built-in to the Audio Out connector on . Log in computer speakers, use My Display TouchSmart Edition to your computer (or speaker system). Tap the Start button, tap Control Panel, tap Action Center, and then tap Troubleshooting. 2. Turn off your Internet Service Provider...
Getting Started Guide
Page 29
... Device Manager to the HP Support website: www.hp.com/support and select the task, Download drivers and software. ROM drives). 4. You can also go to open the Device Manager window. 3. Restore your computer to expand the type of a driver, tap Rollback Driver, and then follow the onscreen instructions. Tap the Driver tab. 6. Erase and reformat the hard disk drive, and then reinstall the operating system, programs, and drivers. Tap the Start button. 2. Tap the plus sign (+) to a configuration...
... Device Manager to the HP Support website: www.hp.com/support and select the task, Download drivers and software. ROM drives). 4. You can also go to open the Device Manager window. 3. Restore your computer to expand the type of a driver, tap Rollback Driver, and then follow the onscreen instructions. Tap the Driver tab. 6. Erase and reformat the hard disk drive, and then reinstall the operating system, programs, and drivers. Tap the Start button. 2. Tap the plus sign (+) to a configuration...
Getting Started (For 3D Models Only)
Page 5
... models only) in the carousel within the HP TouchSmart application. ● Use the computer. ● Connect to use the Microsoft® Windows® 7 operating system. ● Find Windows 7 support information. Getting Started (this guide) ● Troubleshoot the most Help and Support: common computer hardware and software issues. HP Support website: www.hp.com/support ● Upgrade or replace components of your computer. Setup documentation included with your computer. ● See how-to videos about using...
... models only) in the carousel within the HP TouchSmart application. ● Use the computer. ● Connect to use the Microsoft® Windows® 7 operating system. ● Find Windows 7 support information. Getting Started (this guide) ● Troubleshoot the most Help and Support: common computer hardware and software issues. HP Support website: www.hp.com/support ● Upgrade or replace components of your computer. Setup documentation included with your computer. ● See how-to videos about using...
Getting Started (For 3D Models Only)
Page 13
... ISP, skip this step and follow the instructions provided by the ISP. ◦ If you did not set up the computer for Internet service during the initial setup, do so now by using Online Services: a. Getting Started Connecting to a WLAN with an Internet connection. 2. ◦ For a wired network connection, connect an Ethernet cable to the computer and to a network router or LAN device. ◦ For a wireless network connection, use a wireless router with the computer to...
... ISP, skip this step and follow the instructions provided by the ISP. ◦ If you did not set up the computer for Internet service during the initial setup, do so now by using Online Services: a. Getting Started Connecting to a WLAN with an Internet connection. 2. ◦ For a wired network connection, connect an Ethernet cable to the computer and to a network router or LAN device. ◦ For a wireless network connection, use a wireless router with the computer to...
Getting Started (For 3D Models Only)
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.... Tap the Start button, tap Control Panel, tap Action Center, and then tap Troubleshooting. 2. If you are connected to ensure that you connected powered (active) speakers and that the speakers are turned on the back of the computer. (Additional audio connectors are muted. Unplug headphones if they are connected to your Internet Service Provider (ISP), and start automatically. For Windows 7: 1. No sound is very low or unsatisfactory. Speakers and sound Symptom Possible...
.... Tap the Start button, tap Control Panel, tap Action Center, and then tap Troubleshooting. 2. If you are connected to ensure that you connected powered (active) speakers and that the speakers are turned on the back of the computer. (Additional audio connectors are muted. Unplug headphones if they are connected to your Internet Service Provider (ISP), and start automatically. For Windows 7: 1. No sound is very low or unsatisfactory. Speakers and sound Symptom Possible...
Getting Started (For 3D Models Only)
Page 39
... reformat the hard disk drive, and then reinstall the operating system, programs, and drivers. To update a driver, tap Update Driver, and then follow the on-screen instructions. You can also go to open the Device Manager window. 3. Tap the plus sign (+) to factory defaults. ● System Recovery (see Microsoft System Restore on -screen instructions. Tap the Driver tab. 6. Or, to revert to an earlier version of the driver if the new one does not...
... reformat the hard disk drive, and then reinstall the operating system, programs, and drivers. To update a driver, tap Update Driver, and then follow the on-screen instructions. You can also go to open the Device Manager window. 3. Tap the plus sign (+) to factory defaults. ● System Recovery (see Microsoft System Restore on -screen instructions. Tap the Driver tab. 6. Or, to revert to an earlier version of the driver if the new one does not...
Getting Started (For 3D Models Only)
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... 38 troubleshooting 3D 38 3D application displays an error 39 3D application does not start 39 3D games 38 cannot see 3D content 38 computer does not start 27 Display screen 29 flickering 39 internet access 32 keyboard and wired mouse issues 29 keyboard and wireless mouse issues 31 memory 34 Power 28 software 34 48 Index speakers and sound issues 32 supported 3D formats 38 synching issues 26 U updating drivers 35 Getting Started
... 38 troubleshooting 3D 38 3D application displays an error 39 3D application does not start 39 3D games 38 cannot see 3D content 38 computer does not start 27 Display screen 29 flickering 39 internet access 32 keyboard and wired mouse issues 29 keyboard and wireless mouse issues 31 memory 34 Power 28 software 34 48 Index speakers and sound issues 32 supported 3D formats 38 synching issues 26 U updating drivers 35 Getting Started