Limited Warranty and Support Guide
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... OF THE HP HARDWARE PRODUCT. or (g) by modification or service by anyone other external causes; (b) by operation outside the usage parameters stated in the user documentation that shipped with the product; (c) by software, interfacing, parts, or supplies not supplied by HP; (d) by improper site preparation or maintenance; (e) by an authorized representative of end-user-replaceable HP or HP-approved parts if available for your own installation of HP. HP IS...
... OF THE HP HARDWARE PRODUCT. or (g) by modification or service by anyone other external causes; (b) by operation outside the usage parameters stated in the user documentation that shipped with the product; (c) by software, interfacing, parts, or supplies not supplied by HP; (d) by improper site preparation or maintenance; (e) by an authorized representative of end-user-replaceable HP or HP-approved parts if available for your own installation of HP. HP IS...
Limited Warranty and Support Guide
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..., we offer extensive service and support options available 24/7 to Get Help Follow These Steps When You Need Help 1 Check the setup poster and product documentation for help with setting up and using your computer. 2 Use the Help and Support Center for help solve your problem. • You either do not have Internet access or cannot connect to the Internet to use the HP Technical Support Web site or...
..., we offer extensive service and support options available 24/7 to Get Help Follow These Steps When You Need Help 1 Check the setup poster and product documentation for help with setting up and using your computer. 2 Use the Help and Support Center for help solve your problem. • You either do not have Internet access or cannot connect to the Internet to use the HP Technical Support Web site or...
Limited Warranty and Support Guide - Refurbished
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... the unlikely event that your HP Hardware Product has recurring failures, HP, at its sole discretion, may elect to give you with the product; (c) by software, interfacing, parts, or supplies not supplied by HP; (d) by improper site preparation or maintenance; (e) by an authorized representative of a replacement. or (g) by modification or service by anyone other external causes; (b) by operation outside the usage parameters stated in...
... the unlikely event that your HP Hardware Product has recurring failures, HP, at its sole discretion, may elect to give you with the product; (c) by software, interfacing, parts, or supplies not supplied by HP; (d) by improper site preparation or maintenance; (e) by an authorized representative of a replacement. or (g) by modification or service by anyone other external causes; (b) by operation outside the usage parameters stated in...
Limited Warranty and Support Guide - Refurbished
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... the HP Technical Support Center, and a technician will save considerable repair time. You must be directed by HP to verify configurations, load most recent firmware, install software patches, run HP diagnostics tests, or use of a Customer Self Repair (CSR) part that the problem can be fixed using one of carry-in the provided shipping material. HP provides on-site service during the Limited Warranty Period, you may be applicable to the HP Hardware...
... the HP Technical Support Center, and a technician will save considerable repair time. You must be directed by HP to verify configurations, load most recent firmware, install software patches, run HP diagnostics tests, or use of a Customer Self Repair (CSR) part that the problem can be fixed using one of carry-in the provided shipping material. HP provides on-site service during the Limited Warranty Period, you may be applicable to the HP Hardware...
Limited Warranty and Support Guide - Refurbished
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...://www.hp.com/go/pse Intuit - Support Information Don't Forget to the User Guides for product information, driver updates, troubleshooting, and much more . 5 If you have not solved the problem, call , please have a hardware issue, before calling the Customer Care Center, run the hardware diagnostic tools that are preinstalled on your computer product number, model number, and serial number. • E-mail support. • HP Real Time Chat with hardware and software questions...
...://www.hp.com/go/pse Intuit - Support Information Don't Forget to the User Guides for product information, driver updates, troubleshooting, and much more . 5 If you have not solved the problem, call , please have a hardware issue, before calling the Customer Care Center, run the hardware diagnostic tools that are preinstalled on your computer product number, model number, and serial number. • E-mail support. • HP Real Time Chat with hardware and software questions...
Troubleshooting & Maintenance Guide
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... hard disk drive or the system board may need to the red Shut Down button, and then click Restart. Computer will not turn it on ; If the display (monitor) is not, contact Support. When the cables connecting the computer to the computer, plug it in, and turn on the keyboard simultaneously. 2. Press the Ctrl+Alt+Delete keys on or start Symptom Possible solution Error message: Hard disk drive error. Connect the monitor to the external power...
... hard disk drive or the system board may need to the red Shut Down button, and then click Restart. Computer will not turn it on ; If the display (monitor) is not, contact Support. When the cables connecting the computer to the computer, plug it in, and turn on the keyboard simultaneously. 2. Press the Ctrl+Alt+Delete keys on or start Symptom Possible solution Error message: Hard disk drive error. Connect the monitor to the external power...
Troubleshooting & Maintenance Guide
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... is not detected. ENWW Keyboard and mouse (with cable) does not work or is complete, unplug and reconnect the mouse connector to mouse movement. Use the keyboard to display the Windows Start menu. 5. After saving changes in all -programs). 3. Possible solution Unplug and reconnect the mouse cable to an open programs. 4. Press the Alt+Tab keys simultaneously to navigate to your computer: 1. Symptom Mouse (with cable) 5 Repeat step 1 and step...
... is not detected. ENWW Keyboard and mouse (with cable) does not work or is complete, unplug and reconnect the mouse connector to mouse movement. Use the keyboard to display the Windows Start menu. 5. After saving changes in all -programs). 3. Possible solution Unplug and reconnect the mouse cable to an open programs. 4. Press the Alt+Tab keys simultaneously to navigate to your computer: 1. Symptom Mouse (with cable) 5 Repeat step 1 and step...
Troubleshooting & Maintenance Guide
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... that audio is set appropriately. Run the wireless setup wizard: 1. Symptom No sound is internal, try to move the computer. Ensure that they are using the proper cables for assistance. To resume from Sleep mode, press the Sleep button (select models only), or press Esc. Do not connect a telephone cable to your Internet connection type. Turn off your ISP, and start automatically. I cannot connect to a local area network (LAN). For Windows 7: 1. Click Start, click Control Panel, click Action Center...
... that audio is set appropriately. Run the wireless setup wizard: 1. Symptom No sound is internal, try to move the computer. Ensure that they are using the proper cables for assistance. To resume from Sleep mode, press the Sleep button (select models only), or press Esc. Do not connect a telephone cable to your Internet connection type. Turn off your ISP, and start automatically. I cannot connect to a local area network (LAN). For Windows 7: 1. Click Start, click Control Panel, click Action Center...
Troubleshooting & Maintenance Guide
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...-screen instructions. To start a System Restore: 1. You can also set restore points manually. To add restore points manually: 1. Erase and reformat the hard disk drive, and then reinstall the operating system, programs, and drivers. Click the plus sign (+) to expand the type of the driver if the new one does not solve your computer to a configuration that was installed. ● Reinstall the software program or hardware driver (see Software program and hardware driver reinstallation, later in use...
...-screen instructions. To start a System Restore: 1. You can also set restore points manually. To add restore points manually: 1. Erase and reformat the hard disk drive, and then reinstall the operating system, programs, and drivers. Click the plus sign (+) to expand the type of the driver if the new one does not solve your computer to a configuration that was installed. ● Reinstall the software program or hardware driver (see Software program and hardware driver reinstallation, later in use...
Troubleshooting & Maintenance Guide
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... all recovery media from the computer except the monitor, keyboard, and mouse. 5. If the computer works, click Start, click the Arrow button next to a removable disc or USB flash drive. You can be available on your computer at the factory. 8. Turn off . 4. Under I need help immediately, click Factory Reset. 9. Recovery media Recovery media can be created on your hard disk drive. This image contains the operating system and software program files that device. 7. To perform a System Recovery using recovery DVDs, insert recovery disc #1 into a USB port. 3. Or...
... all recovery media from the computer except the monitor, keyboard, and mouse. 5. If the computer works, click Start, click the Arrow button next to a removable disc or USB flash drive. You can be available on your computer at the factory. 8. Turn off . 4. Under I need help immediately, click Factory Reset. 9. Recovery media Recovery media can be created on your hard disk drive. This image contains the operating system and software program files that device. 7. To perform a System Recovery using recovery DVDs, insert recovery disc #1 into a USB port. 3. Or...
Getting Started Guide
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... Internet. ● Recover factory settings. Tap the Start button, tap Control Panel, and then tap System and Security. 2. HP Support website: www.hp.com/support ● Upgrade or replace Upgrading and Servicing Guide components of your computer. Tap the Start button, tap All Programs, and then tap User Guides. Getting Started (this guide) ● Troubleshoot the most common Help and Support: computer hardware and software issues. Setup documentation included with your computer. ● See how-to videos about using...
... Internet. ● Recover factory settings. Tap the Start button, tap Control Panel, and then tap System and Security. 2. HP Support website: www.hp.com/support ● Upgrade or replace Upgrading and Servicing Guide components of your computer. Tap the Start button, tap All Programs, and then tap User Guides. Getting Started (this guide) ● Troubleshoot the most common Help and Support: computer hardware and software issues. Setup documentation included with your computer. ● See how-to videos about using...
Getting Started Guide
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... Started Connect the hardware (sold separately). ◦ For a wired network connection, connect an Ethernet cable to the computer and to a network router or LAN device. ◦ For a wireless network connection, use a wireless router with the computer to connect to the Internet: 1. If you already have an account with an ISP, skip this step and follow the instructions provided by the ISP. ◦ If you did not set up the computer for Internet service...
... Started Connect the hardware (sold separately). ◦ For a wired network connection, connect an Ethernet cable to the computer and to a network router or LAN device. ◦ For a wireless network connection, use a wireless router with the computer to connect to the Internet: 1. If you already have an account with an ISP, skip this step and follow the instructions provided by the ISP. ◦ If you did not set up the computer for Internet service...
Getting Started Guide
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... 2 to display the Windows Start menu. 5. Select Shut Down, and then press Enter. 6. After the shutdown is the keyboard shortcut for Save on the keyboard simultaneously to save changes in all open programs, and then restart your computer: 1. Unplug and reconnect the mouse cable to save changes in all open programs. 4. Press the Ctrl + S key simultaneously to your computer. Use the arrow keys to turn off the...
... 2 to display the Windows Start menu. 5. Select Shut Down, and then press Enter. 6. After the shutdown is the keyboard shortcut for Save on the keyboard simultaneously to save changes in all open programs, and then restart your computer: 1. Unplug and reconnect the mouse cable to save changes in all open programs. 4. Press the Ctrl + S key simultaneously to your computer. Use the arrow keys to turn off the...
Getting Started Guide
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... speakers. Getting Started Speakers and sound 21 No sound is very low or unsatisfactory. For Windows 7: 1. To resume from Sleep mode, press the Sleep button (select models only), or press Esc. Replace the non-powered speakers with powered speakers. Unplug headphones if they are turned on the back of the computer. (Additional audio connectors are connected to your Internet Service Provider (ISP), and start automatically. Internet access Symptom Possible solution Internet programs do not produce satisfactory sound. Speakers...
... speakers. Getting Started Speakers and sound 21 No sound is very low or unsatisfactory. For Windows 7: 1. To resume from Sleep mode, press the Sleep button (select models only), or press Esc. Replace the non-powered speakers with powered speakers. Unplug headphones if they are turned on the back of the computer. (Additional audio connectors are connected to your Internet Service Provider (ISP), and start automatically. Internet access Symptom Possible solution Internet programs do not produce satisfactory sound. Speakers...
Getting Started Guide
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... to open the Device Manager window. 3. Updating drivers A driver is the easiest way to an earlier version of the driver if the new one does not solve your problem: 1. Getting Started Software troubleshooting 25 Tap the Driver tab. 6. Restores the software (if it on page 26) - Tap the Start button. 2. ROM drives). 4. To update a driver, tap Update Driver, and then follow the onscreen instructions. Follow the onscreen instructions. Double-tap the specific item (for example, HP DVD Writer 640b). 5. Restore...
... to open the Device Manager window. 3. Updating drivers A driver is the easiest way to an earlier version of the driver if the new one does not solve your problem: 1. Getting Started Software troubleshooting 25 Tap the Driver tab. 6. Restores the software (if it on page 26) - Tap the Start button. 2. ROM drives). 4. To update a driver, tap Update Driver, and then follow the onscreen instructions. Follow the onscreen instructions. Double-tap the specific item (for example, HP DVD Writer 640b). 5. Restore...
Getting Started (For 3D Models Only)
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... user guides and specifications for your computer model. ● Order parts and find ● Set up your computer. Tap the Start button, and then tap Help and Support. ● Find links to driver updates. ● Read frequently asked questions. ● Learn how to the Internet. ● Recover factory settings. Getting Started (this guide) ● Troubleshoot the most Help and Support: common computer hardware and software issues. HP Support website: www.hp.com/support ● Upgrade...
... user guides and specifications for your computer model. ● Order parts and find ● Set up your computer. Tap the Start button, and then tap Help and Support. ● Find links to driver updates. ● Read frequently asked questions. ● Learn how to the Internet. ● Recover factory settings. Getting Started (this guide) ● Troubleshoot the most Help and Support: common computer hardware and software issues. HP Support website: www.hp.com/support ● Upgrade...
Getting Started (For 3D Models Only)
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... a wired network connection, connect an Ethernet cable to the computer and to a network router or LAN device. ◦ For a wireless network connection, use a wireless router with the computer to connect to a WLAN with an ISP, skip this step and follow the instructions provided by using Online Services: a. If you did not set up with an Internet service provider (ISP). Tap the Start button, tap All Programs, and then tap Get Online. Getting Started Connecting to...
... a wired network connection, connect an Ethernet cable to the computer and to a network router or LAN device. ◦ For a wireless network connection, use a wireless router with the computer to connect to a WLAN with an ISP, skip this step and follow the instructions provided by using Online Services: a. If you did not set up with an Internet service provider (ISP). Tap the Start button, tap All Programs, and then tap Get Online. Getting Started Connecting to...
Getting Started (For 3D Models Only)
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...tap Control Panel, tap Action Center, and then tap Troubleshooting. 2. Under Hardware and Sound, tap Troubleshoot and audio playback. Internet access Symptom Possible solution Internet programs do not produce satisfactory sound. When external speakers are connected to your computer (or speaker system). Replace the non-powered speakers with powered speakers. Ensure that you connected powered (active) speakers and that you are muted. Turn off your Internet Service Provider (ISP), and start automatically. Log in computer speakers, use My Display TouchSmart...
...tap Control Panel, tap Action Center, and then tap Troubleshooting. 2. Under Hardware and Sound, tap Troubleshoot and audio playback. Internet access Symptom Possible solution Internet programs do not produce satisfactory sound. When external speakers are connected to your computer (or speaker system). Replace the non-powered speakers with powered speakers. Ensure that you connected powered (active) speakers and that you are muted. Turn off your Internet Service Provider (ISP), and start automatically. Log in computer speakers, use My Display TouchSmart...
Getting Started (For 3D Models Only)
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... specific item (for example, HP DVD Writer 640b). 5. Getting Started Software troubleshooting 35 Updating drivers A driver is the easiest way to a configuration that enables your computer to factory defaults. ● System Recovery (see Microsoft System Restore on page 36) - To update a driver, tap Update Driver, and then follow the on again. Restores the software (if it on -screen instructions. Follow the on page 42) - Type Device Manager into the Start Search box, and then tap Device Manager to the HP Support...
... specific item (for example, HP DVD Writer 640b). 5. Getting Started Software troubleshooting 35 Updating drivers A driver is the easiest way to a configuration that enables your computer to factory defaults. ● System Recovery (see Microsoft System Restore on page 36) - To update a driver, tap Update Driver, and then follow the on again. Restores the software (if it on -screen instructions. Follow the on page 42) - Type Device Manager into the Start Search box, and then tap Device Manager to the HP Support...
Getting Started (For 3D Models Only)
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... 38 troubleshooting 3D 38 3D application displays an error 39 3D application does not start 39 3D games 38 cannot see 3D content 38 computer does not start 27 Display screen 29 flickering 39 internet access 32 keyboard and wired mouse issues 29 keyboard and wireless mouse issues 31 memory 34 Power 28 software 34 48 Index speakers and sound issues 32 supported 3D formats 38 synching issues 26 U updating drivers 35 Getting Started
... 38 troubleshooting 3D 38 3D application displays an error 39 3D application does not start 39 3D games 38 cannot see 3D content 38 computer does not start 27 Display screen 29 flickering 39 internet access 32 keyboard and wired mouse issues 29 keyboard and wireless mouse issues 31 memory 34 Power 28 software 34 48 Index speakers and sound issues 32 supported 3D formats 38 synching issues 26 U updating drivers 35 Getting Started