Getting Started Guide
Page 6
... the software ...22 Activating the Windows operating system 22 Downloading Windows updates ...22 Customizing the monitor display ...22 Turning off the computer ...23 If you encounter issues ...23 Performing basic troubleshooting ...23 Visual inspection: No boot, no power, no video 23 Blink or beep codes: Interpreting POST diagnostic front panel LEDs and audible codes ...24 HP Support Assistant ...24 Using HP PC Hardware Diagnostics 24 Why run HP PC Hardware Diagnostics 25 How to access and run HP PC Hardware Diagnostics 25 Downloading HP PC Hardware Diagnostics to a USB device 25...
... the software ...22 Activating the Windows operating system 22 Downloading Windows updates ...22 Customizing the monitor display ...22 Turning off the computer ...23 If you encounter issues ...23 Performing basic troubleshooting ...23 Visual inspection: No boot, no power, no video 23 Blink or beep codes: Interpreting POST diagnostic front panel LEDs and audible codes ...24 HP Support Assistant ...24 Using HP PC Hardware Diagnostics 24 Why run HP PC Hardware Diagnostics 25 How to access and run HP PC Hardware Diagnostics 25 Downloading HP PC Hardware Diagnostics to a USB device 25...
Getting Started Guide
Page 10
... settings, font sizes, and power management settings. System recovery Performing basic troubleshooting Perform the troubleshooting procedures in this section in the order presented, until your country and language, select Download drivers and software (and firmware), enter the model number of the computer, and click Search. Customizing the monitor display You can find additional troubleshooting information in the comprehensive Maintenance and Service Guide (English only) available at http://www.hp.com/support. Blink or beep codes...
... settings, font sizes, and power management settings. System recovery Performing basic troubleshooting Perform the troubleshooting procedures in this section in the order presented, until your country and language, select Download drivers and software (and firmware), enter the model number of the computer, and click Search. Customizing the monitor display You can find additional troubleshooting information in the comprehensive Maintenance and Service Guide (English only) available at http://www.hp.com/support. Blink or beep codes...
Getting Started Guide
Page 11
... all HP or Compaq computers running Windows 7. If the system will not function. Blink or beep codes: Interpreting POST diagnostic front panel LEDs and audible codes If you see that the monitor is on (the monitor light is supported on the system. ● If the system has multiple video sources (embedded, PCI, or PCI-Express adapters) installed (embedded video on some models) is preinstalled on all cable connections for loose connections or incorrect connections. ● Wake...
... all HP or Compaq computers running Windows 7. If the system will not function. Blink or beep codes: Interpreting POST diagnostic front panel LEDs and audible codes If you see that the monitor is on (the monitor light is supported on the system. ● If the system has multiple video sources (embedded, PCI, or PCI-Express adapters) installed (embedded video on some models) is preinstalled on all cable connections for loose connections or incorrect connections. ● Wake...
Getting Started Guide
Page 12
... to access and run HP PC Hardware Diagnostics You can then be caused by pinpointing the component that needs to let HP automatically detect your product. 4. Option 2: Support and Drivers pages-Provide downloads for a specific product for memory and hard drive) that requires hardware replacement, a 24-digit Failure ID is detected that are accessible only if the USB or hard drive versions are found. or - Turn on your operating system. 5. In the HP PC Hardware Diagnostics section...
... to access and run HP PC Hardware Diagnostics You can then be caused by pinpointing the component that needs to let HP automatically detect your product. 4. Option 2: Support and Drivers pages-Provide downloads for a specific product for memory and hard drive) that requires hardware replacement, a 24-digit Failure ID is detected that are accessible only if the USB or hard drive versions are found. or - Turn on your operating system. 5. In the HP PC Hardware Diagnostics section...
Getting Started Guide
Page 13
... turn on your service call for support WARNING! Press and hold the F8 key before you are having problems with a different cable to a worldwide community of peers and HP experts. You may run the "pre-boot" diagnostics utility, HP PC Hardware Diagnostics. Refer to the Maintenance and Service Guide (English only) for details. ● If the screen is blank, plug the monitor into the operating system, use one is available, or replace the monitor...
... turn on your service call for support WARNING! Press and hold the F8 key before you are having problems with a different cable to a worldwide community of peers and HP experts. You may run the "pre-boot" diagnostics utility, HP PC Hardware Diagnostics. Refer to the Maintenance and Service Guide (English only) for details. ● If the screen is blank, plug the monitor into the operating system, use one is available, or replace the monitor...
Getting Started Guide
Page 14
... system failure, you add photos, video, music, and other system maintenance (such as a software update, security scanning, or system diagnostics). To access Help and Support, select Start > Help and Support. 3. After you successfully set up your personal information. You can be used to your system. ◦ Remove any time. A system restore point is only as good as registry settings. See Backing up the computer, create recovery media. Creating recovery media...
... system failure, you add photos, video, music, and other system maintenance (such as a software update, security scanning, or system diagnostics). To access Help and Support, select Start > Help and Support. 3. After you successfully set up your personal information. You can be used to your system. ◦ Remove any time. A system restore point is only as good as registry settings. See Backing up the computer, create recovery media. Creating recovery media...
Getting Started Guide
Page 16
.... ● Driver Recovery DVD-Installs specific drivers and applications only, in Windows 7 The recovery discs allow you should create your initial backup immediately after you to reinstall your information You should continue to an optional external hard drive, a network drive, or discs. Label the disc after initial system setup. After the Windows 7 operating system DVD has been created, create the Driver Recovery DVD: 1. Select Driver disk. 3. Creating recovery discs NOTE: The Windows 7 operating system DVD can back up : 8 Chapter 1 Getting started in...
.... ● Driver Recovery DVD-Installs specific drivers and applications only, in Windows 7 The recovery discs allow you should create your initial backup immediately after you to reinstall your information You should continue to an optional external hard drive, a network drive, or discs. Label the disc after initial system setup. After the Windows 7 operating system DVD has been created, create the Driver Recovery DVD: 1. Select Driver disk. 3. Creating recovery discs NOTE: The Windows 7 operating system DVD can back up : 8 Chapter 1 Getting started in...
Getting Started Guide
Page 17
... System Restore procedure before you installed after removing it from support. NOTE: You may take over an hour, depending on -screen instructions. System Recovery WARNING! For information about User Account Control, see Help and Support: Select Start > Help and Support. Click the Start button, right-click Computer, and then click Properties. 3. You must choose one of your hard drive. Go to perform a System Recovery: ● Recovery image - NOTE: Always use...
... System Restore procedure before you installed after removing it from support. NOTE: You may take over an hour, depending on -screen instructions. System Recovery WARNING! For information about User Account Control, see Help and Support: Select Start > Help and Support. Click the Start button, right-click Computer, and then click Properties. 3. You must choose one of your hard drive. Go to perform a System Recovery: ● Recovery image - NOTE: Always use...
Getting Started Guide
Page 19
... a Windows 7 operating system DVD to restart the computer. Disconnect all peripheral devices from the system. 10. When Recovery Manager is not responding, press and hold the power button for approximately 5 seconds or until the computer turns off. 3. Click Finish to reboot the computer and repair the operating system. To perform a System Recovery using recovery media (select models only) on -screen instructions to a USB flash drive. If you encounter issues 11 Click the Start button...
... a Windows 7 operating system DVD to restart the computer. Disconnect all peripheral devices from the system. 10. When Recovery Manager is not responding, press and hold the power button for approximately 5 seconds or until the computer turns off. 3. Click Finish to reboot the computer and repair the operating system. To perform a System Recovery using recovery media (select models only) on -screen instructions to a USB flash drive. If you encounter issues 11 Click the Start button...
Getting Started Guide
Page 20
... and change other system settings ● Get help and support for your specific model ● Install HP support software for your computer ● Purchase supplies and accessories for your computer To access this location, click Start > Devices and Printers and then double-click the icon for your country or region, and follow the on -screen instructions. 5. Select Install now. 7. Follow the on -screen instructions. CAUTION: Using a Windows 7 operating system DVD completely erases the hard drive...
... and change other system settings ● Get help and support for your specific model ● Install HP support software for your computer ● Purchase supplies and accessories for your computer To access this location, click Start > Devices and Printers and then double-click the icon for your country or region, and follow the on -screen instructions. 5. Select Install now. 7. Follow the on -screen instructions. CAUTION: Using a Windows 7 operating system DVD completely erases the hard drive...
Getting Started Guide
Page 23
... loose connections or incorrect connections. 8. Using HP PC Hardware Diagnostics If HP Support Assistant is supported on all the needed device drivers have installed an operating system other video ports are found. If you have been installed. Check all HP or Compaq computers running Windows 8. If the computer does not restart, press the power button. 9. You can use this tool even if the computer will either schedule support or provide replacement parts. To access HP Support Assistant in Computer Setup. Wake...
... loose connections or incorrect connections. 8. Using HP PC Hardware Diagnostics If HP Support Assistant is supported on all the needed device drivers have installed an operating system other video ports are found. If you have been installed. Check all HP or Compaq computers running Windows 8. If the computer does not restart, press the power button. 9. You can use this tool even if the computer will either schedule support or provide replacement parts. To access HP Support Assistant in Computer Setup. Wake...
Getting Started Guide
Page 25
... to the Maintenance and Service Guide (English only) for details. ● If the screen is blank, plug the monitor into the operating system, you may also access the Business Support Center (BSC) at http://www.hp.com/support. ● Check the power LED on the front of the computer to see if it is flashing and listen for a series of beeps emanating from the Start screen by running the diagnostics, if...
... to the Maintenance and Service Guide (English only) for details. ● If the screen is blank, plug the monitor into the operating system, you may also access the Business Support Center (BSC) at http://www.hp.com/support. ● Check the power LED on the front of the computer to see if it is flashing and listen for a series of beeps emanating from the Start screen by running the diagnostics, if...
Getting Started Guide
Page 28
... Recovery using Windows operating system media (purchased separately) on page 21. 1. IMPORTANT: Reset does not provide backups of the HP Recovery partition: ● For Windows 8.1, from the Start screen, type pc, and then select This PC. ● For Windows 8, from the Start screen, type c, and then select Computer. Select Reset. 8. Follow the on your USB flash drive from that device. 4. Or you created does not work, see the HP logo screen, press f9 to display a list of boot devices...
... Recovery using Windows operating system media (purchased separately) on page 21. 1. IMPORTANT: Reset does not provide backups of the HP Recovery partition: ● For Windows 8.1, from the Start screen, type pc, and then select This PC. ● For Windows 8, from the Start screen, type c, and then select Computer. Select Reset. 8. Follow the on your USB flash drive from that device. 4. Or you created does not work, see the HP logo screen, press f9 to display a list of boot devices...
Getting Started Guide
Page 31
... the power source before opening the computer. Select Find your product, enter the model number of the monitor if the monitor is operating correctly. ● Check all cable connections for your PC. If the system beeps, then the keyboard is dim. ● If the system does not boot, press and hold any key. Turning off the computer, shut down the operating system software. ▲ Click the Start icon...
... the power source before opening the computer. Select Find your product, enter the model number of the monitor if the monitor is operating correctly. ● Check all cable connections for your PC. If the system beeps, then the keyboard is dim. ● If the system does not boot, press and hold any key. Turning off the computer, shut down the operating system software. ▲ Click the Start icon...
Getting Started Guide
Page 32
... computer Using HP PC Hardware Diagnostics If HP Support Assistant is unable to detect a problem, try the UEFI-based hardware diagnostic solution that is supported on the system. ● If the system has multiple video sources (embedded, PCI, or PCI-Express adapters) installed (embedded video on some models only) and a single monitor, the monitor must be connected to be sure that it is set in Computer Setup. To access HP Support Assistant in Windows 10, type support in Windows...
... computer Using HP PC Hardware Diagnostics If HP Support Assistant is unable to detect a problem, try the UEFI-based hardware diagnostic solution that is supported on the system. ● If the system has multiple video sources (embedded, PCI, or PCI-Express adapters) installed (embedded video on some models only) and a single monitor, the monitor must be connected to be sure that it is set in Computer Setup. To access HP Support Assistant in Windows 10, type support in Windows...
Getting Started Guide
Page 33
... process of diagnostics in the BIOS (for memory and hard drive) that requires hardware replacement, a 24-digit Failure ID is detected that are accessible only if the USB or hard drive versions are not detected Downloading HP PC Hardware Diagnostics to a USB device NOTE: Instructions for downloading HP PC Hardware Diagnostics (UEFI) are provided in English only. A core set of diagnosing hardware issues and expedite the support process when issues are two options to download HP PC Hardware Diagnostics to search...
... process of diagnostics in the BIOS (for memory and hard drive) that requires hardware replacement, a 24-digit Failure ID is detected that are accessible only if the USB or hard drive versions are not detected Downloading HP PC Hardware Diagnostics to a USB device NOTE: Instructions for downloading HP PC Hardware Diagnostics (UEFI) are provided in English only. A core set of diagnosing hardware issues and expedite the support process when issues are two options to download HP PC Hardware Diagnostics to search...
Getting Started Guide
Page 34
... shock and/or hot surfaces, be faulty. ● If you recently added new hardware, remove the hardware. ● If you recently installed new software, uninstall the software. ● Comprehensive online technical support is also available at http://www.hp.com/support. ● If the computer will turn on a network: ◦ Use a different network cable to connect your problem is plugged into the operating system, you diagnose the problem. You may run the "pre-boot" diagnostics utility, HP PC Hardware Diagnostics.
... shock and/or hot surfaces, be faulty. ● If you recently added new hardware, remove the hardware. ● If you recently installed new software, uninstall the software. ● Comprehensive online technical support is also available at http://www.hp.com/support. ● If the computer will turn on a network: ◦ Use a different network cable to connect your problem is plugged into the operating system, you diagnose the problem. You may run the "pre-boot" diagnostics utility, HP PC Hardware Diagnostics.
Getting Started Guide
Page 35
... and Support. ▲ Type help in cases where the hard drive is disabled by running the diagnostics, if applicable. ● Be in Windows 10 This section provides information about the following methods of the HP Recovery partition on page 28. ● If your computer model. ● Use HP Recovery Manager to perform system recovery if the hard drive becomes corrupted. NOTE: If storage is 32 GB or less, Microsoft System Restore...
... and Support. ▲ Type help in cases where the hard drive is disabled by running the diagnostics, if applicable. ● Be in Windows 10 This section provides information about the following methods of the HP Recovery partition on page 28. ● If your computer model. ● Use HP Recovery Manager to perform system recovery if the hard drive becomes corrupted. NOTE: If storage is 32 GB or less, Microsoft System Restore...
Hardware Reference Guide
Page 8
Refer to the Maintenance and Service Guide to interpret the code. 2 Chapter 1 Product features If it is flashing red, there is a problem with the computer and it is on. Some models have a bezel blank covering one or more drive bays. 1 5.25-inch Optical Drive (optional) 6 Microphone Connector 2 5.25-inch Half-Height Drive Bay (behind bezel) 7 Hard Drive Activity Light 3 3.5-inch Media Card Reader (optional) 8 USB 3.0 Ports (blue) 4 Dual-State Power Button 9 Headphone Connector 5 USB 2.0 Ports (black) NOTE: The Power On Light is normally...
Refer to the Maintenance and Service Guide to interpret the code. 2 Chapter 1 Product features If it is flashing red, there is a problem with the computer and it is on. Some models have a bezel blank covering one or more drive bays. 1 5.25-inch Optical Drive (optional) 6 Microphone Connector 2 5.25-inch Half-Height Drive Bay (behind bezel) 7 Hard Drive Activity Light 3 3.5-inch Media Card Reader (optional) 8 USB 3.0 Ports (blue) 4 Dual-State Power Button 9 Headphone Connector 5 USB 2.0 Ports (black) NOTE: The Power On Light is normally...
Hardware Reference Guide
Page 9
... card will display POST messages. When a graphics card is installed in one of the system board slots, the video connectors on the graphics card and the integrated graphics on the system board may be disabled by changing settings in Computer Setup. However, for powered audio devices (green) 9 Voltage Select Switch 10 PS/2 Mouse Connector (green) 4 Serial Connector 11 RJ-45 Network Connector 5 USB 3.0 Ports (blue) 6 USB 2.0 Ports (black) 12 VGA Monitor Connector 13 Line-In Audio Connector (blue) 7 DVI-D Monitor Connector NOTE: An optional second serial port, an optional...
... card will display POST messages. When a graphics card is installed in one of the system board slots, the video connectors on the graphics card and the integrated graphics on the system board may be disabled by changing settings in Computer Setup. However, for powered audio devices (green) 9 Voltage Select Switch 10 PS/2 Mouse Connector (green) 4 Serial Connector 11 RJ-45 Network Connector 5 USB 3.0 Ports (blue) 6 USB 2.0 Ports (black) 12 VGA Monitor Connector 13 Line-In Audio Connector (blue) 7 DVI-D Monitor Connector NOTE: An optional second serial port, an optional...