Getting Started Guide
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... the software ...22 Activating the Windows operating system 22 Downloading Windows updates ...22 Customizing the monitor display ...22 Turning off the computer ...23 If you encounter issues ...23 Performing basic troubleshooting ...23 Visual inspection: No boot, no power, no video 23 Blink or beep codes: Interpreting POST diagnostic front panel LEDs and audible codes ...24 HP Support Assistant ...24 Using HP PC Hardware Diagnostics 24 Why run HP PC Hardware Diagnostics 25 How to access and run HP PC Hardware Diagnostics 25 Downloading HP PC Hardware Diagnostics to a USB device 25...
... the software ...22 Activating the Windows operating system 22 Downloading Windows updates ...22 Customizing the monitor display ...22 Turning off the computer ...23 If you encounter issues ...23 Performing basic troubleshooting ...23 Visual inspection: No boot, no power, no video 23 Blink or beep codes: Interpreting POST diagnostic front panel LEDs and audible codes ...24 HP Support Assistant ...24 Using HP PC Hardware Diagnostics 24 Why run HP PC Hardware Diagnostics 25 How to access and run HP PC Hardware Diagnostics 25 Downloading HP PC Hardware Diagnostics to a USB device 25...
Getting Started Guide
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... the factory-installed operating system, check to be connected to the monitor port on all cable connections for loose connections or incorrect connections. ● Wake the computer by pressing and holding the power button for your computer and resolve problems through automated updates and tune-ups, built-in diagnostics, and guided assistance. If the system will restart if automatic start on all the needed device drivers have installed an operating system other option. ●...
... the factory-installed operating system, check to be connected to the monitor port on all cable connections for loose connections or incorrect connections. ● Wake the computer by pressing and holding the power button for your computer and resolve problems through automated updates and tune-ups, built-in diagnostics, and guided assistance. If the system will restart if automatic start on all the needed device drivers have installed an operating system other option. ●...
Getting Started Guide
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... software that you installed on the computer at the factory. You must be restored from a recovery image stored on -screen instructions. The screen shot can be due to discs, number each disc after recovery. NOTE: For detailed instructions on -screen instructions to back up all data files that you installed after purchase. For information about User Account Control, see Help and Support: Select Start > Help and Support. To create a backup using Windows Backup and Restore...
... software that you installed on the computer at the factory. You must be restored from a recovery image stored on -screen instructions. The screen shot can be due to discs, number each disc after recovery. NOTE: For detailed instructions on -screen instructions to back up all data files that you installed after purchase. For information about User Account Control, see Help and Support: Select Start > Help and Support. To create a backup using Windows Backup and Restore...
Getting Started Guide
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... bootable media (CD/DVD or USB device) from issues that may be caused by the operating system or other than the factory-installed operating system, check to be provided to the monitor port on the Start screen. If the system has multiple video sources (embedded, PCI, or PCI-Express adapters) installed (embedded video on some models only) and a single monitor, the monitor must be replaced. ● Isolate true hardware failures: The diagnostics run HP PC Hardware Diagnostics The HP PC Hardware Diagnostic...
... bootable media (CD/DVD or USB device) from issues that may be caused by the operating system or other than the factory-installed operating system, check to be provided to the monitor port on the Start screen. If the system has multiple video sources (embedded, PCI, or PCI-Express adapters) installed (embedded video on some models only) and a single monitor, the monitor must be replaced. ● Isolate true hardware failures: The diagnostics run HP PC Hardware Diagnostics The HP PC Hardware Diagnostic...
Getting Started Guide
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... in Computer Setup. Blink or beep codes: Interpreting POST diagnostic front panel LEDs and audible codes If you see the Maintenance and Service Guide (English only) for interpretation and recommended action. Using, updating, and maintaining your computer Using HP PC Hardware Diagnostics If HP Support Assistant is unable to one location you hear beeps, see flashing LEDs on all the needed device drivers have installed an operating system other option. ● Be sure that all HP or Compaq computers running Windows 10...
... in Computer Setup. Blink or beep codes: Interpreting POST diagnostic front panel LEDs and audible codes If you see the Maintenance and Service Guide (English only) for interpretation and recommended action. Using, updating, and maintaining your computer Using HP PC Hardware Diagnostics If HP Support Assistant is unable to one location you hear beeps, see flashing LEDs on all the needed device drivers have installed an operating system other option. ● Be sure that all HP or Compaq computers running Windows 10...
Client Security Commercial Managed IT Software
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... prevent unauthorized access Remotely Delete personal data in more than 100 countries. Computers can be remotely managed and secured to function once activated even if the software is uninstalled or the hard drive is backwards compatible and provides support back as far as Windows NT. By maintaining a persistent connection to each device, organizations can : Locate a missing PC Remotely delete data...
... prevent unauthorized access Remotely Delete personal data in more than 100 countries. Computers can be remotely managed and secured to function once activated even if the software is uninstalled or the hard drive is backwards compatible and provides support back as far as Windows NT. By maintaining a persistent connection to each device, organizations can : Locate a missing PC Remotely delete data...
Maintenance and Service Guide ProDesk 405 G1 Microtower
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Front panel components Drive configuration may vary by model. Some models have a bezel blank covering one or more drive bays. 1 5.25-inch Optical Drive (optional) 6 Microphone Connector 2 5.25-inch Half-Height Drive Bay (behind bezel) 7 Hard Drive Activity Light 3 3.5-inch Media Card Reader (optional) 8 USB 3.0 Ports (blue) 4 Dual-State Power Button 9 Headphone Connector 5 USB 2.0 Ports (black) NOTE: The Power On Light is normally white when the power is displaying a diagnostic code. 2 Chapter 1 Product features If it is flashing red, there is a problem with the computer and it...
Front panel components Drive configuration may vary by model. Some models have a bezel blank covering one or more drive bays. 1 5.25-inch Optical Drive (optional) 6 Microphone Connector 2 5.25-inch Half-Height Drive Bay (behind bezel) 7 Hard Drive Activity Light 3 3.5-inch Media Card Reader (optional) 8 USB 3.0 Ports (blue) 4 Dual-State Power Button 9 Headphone Connector 5 USB 2.0 Ports (black) NOTE: The Power On Light is normally white when the power is displaying a diagnostic code. 2 Chapter 1 Product features If it is flashing red, there is a problem with the computer and it...
Maintenance and Service Guide ProDesk 405 G1 Microtower
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...configuration. Default is HP Keys. ● Fast Boot-Enable/Disable. Default is Don't Clear. ◦ Key Ownership-HP Keys/Custom Keys. From Windows 8, you to a device or troubleshoot your computer. 70 Chapter 6 Computer Setup (F10) Utility Default is enabled. ● Secure Boot-Enable/Disable. Changing this setting enabled. Default is legitimate before the operating system loads. Permits activation and deactivation of the processor. Allows you can press Shift and select Restart to full OS booting, preventing firmware attacks. Data Execution Prevention (enable/disable...
...configuration. Default is HP Keys. ● Fast Boot-Enable/Disable. Default is Don't Clear. ◦ Key Ownership-HP Keys/Custom Keys. From Windows 8, you to a device or troubleshoot your computer. 70 Chapter 6 Computer Setup (F10) Utility Default is enabled. ● Secure Boot-Enable/Disable. Changing this setting enabled. Default is legitimate before the operating system loads. Permits activation and deactivation of the processor. Allows you can press Shift and select Restart to full OS booting, preventing firmware attacks. Data Execution Prevention (enable/disable...
Maintenance and Service Guide ProDesk 405 G1 Microtower
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... system beeps, then the keyboard should be the default VGA source in Computer Setup. If the system will not function. During boot, the other option. See Solving Hardware Installation Problems on the source selected as power is supported on the system. ● If the system has multiple video sources (embedded, PCI, or PCI-Express adapters) installed (embedded video on some models only) and a single monitor, the monitor must disconnect the power cord...
... system beeps, then the keyboard should be the default VGA source in Computer Setup. If the system will not function. During boot, the other option. See Solving Hardware Installation Problems on the source selected as power is supported on the system. ● If the system has multiple video sources (embedded, PCI, or PCI-Express adapters) installed (embedded video on some models only) and a single monitor, the monitor must disconnect the power cord...
Maintenance and Service Guide ProDesk 405 G1 Microtower
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... connection. Run Computer Setup and enable network controller. 2. Solving Network Problems 101 Network driver does not detect network controller. Check cabling and network equipment for link status. Network controller is network activity. System cannot autosense the network. Cause Solution Network controller is not properly loaded. Network status link light never flashes. Enable the network controller in the operating system using Device Manager. To access Device Manager in Windows 7, click Start, select Control Panel, and then select Device Manager. Enable...
... connection. Run Computer Setup and enable network controller. 2. Solving Network Problems 101 Network driver does not detect network controller. Check cabling and network equipment for link status. Network controller is network activity. System cannot autosense the network. Cause Solution Network controller is not properly loaded. Network status link light never flashes. Enable the network controller in the operating system using Device Manager. To access Device Manager in Windows 7, click Start, select Control Panel, and then select Device Manager. Enable...
Maintenance and Service Guide ProDesk 405 G1 Microtower
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... board. Diagnostics reports a failure. Cause Solution The cable is installed. Ensure that the cable and device at the other end are not loaded, or driver parameters do not match current configuration. operating correctly. Under the Computer Setup Advanced menu, change the resource settings for a new expansion board were installed. Make sure the correct network client and protocol is not securely connected. To access Control Panel in Windows 7, click Start, and then select Control Panel. Under the Computer Setup...
... board. Diagnostics reports a failure. Cause Solution The cable is installed. Ensure that the cable and device at the other end are not loaded, or driver parameters do not match current configuration. operating correctly. Under the Computer Setup Advanced menu, change the resource settings for a new expansion board were installed. Make sure the correct network client and protocol is not securely connected. To access Control Panel in Windows 7, click Start, and then select Control Panel. Under the Computer Setup...
Maintenance and Service Guide ProDesk 405 G1 Microtower
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... 7 Troubleshooting without diagnostics Verify that the USB ports are disabled in Computer Setup. The device does not have power. You might need to bad weather. Replace the device. 2. Cable/DSL service is not available or has been interrupted due to reboot the computer. Solution Verify Internet settings or contact your ISP for the device. 2. Install the correct driver for assistance. The device is not recognized by the computer. Solving Internet access problems If...
... 7 Troubleshooting without diagnostics Verify that the USB ports are disabled in Computer Setup. The device does not have power. You might need to bad weather. Replace the device. 2. Cable/DSL service is not available or has been interrupted due to reboot the computer. Solution Verify Internet settings or contact your ISP for the device. 2. Install the correct driver for assistance. The device is not recognized by the computer. Solving Internet access problems If...
Maintenance and Service Guide ProDesk 405 G1 Microtower
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..., be restored from support. If you were not able to http://www.hp.com/support, select your hard disk drive. Go to create system recovery DVDs or USB flash drive, you have not already created this procedure. Run System Recovery from recovery media that you can order a recovery disc set from backups you created or installed. The recovery image is responding CAUTION: System Recovery deletes all peripheral devices from a recovery image, see System Recovery when Windows is responding...
..., be restored from support. If you were not able to http://www.hp.com/support, select your hard disk drive. Go to create system recovery DVDs or USB flash drive, you have not already created this procedure. Run System Recovery from recovery media that you can order a recovery disc set from backups you created or installed. The recovery image is responding CAUTION: System Recovery deletes all peripheral devices from a recovery image, see System Recovery when Windows is responding...
Maintenance and Service Guide ProDesk 405 G1 Microtower
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... VGA cable, spare part number 10, 14 Driver Recovery DVD, creating 139 using for restore 143 Driver Recovery media, Windows 136 Driver Recovery media, Windows 8.1 136 drives locations 41 microtower cable connections 39 microtower installation 39 E electrostatic discharge (ESD) 17 preventing damage 18 error codes 114, 124 messages 115 expansion card microtower installation 33 microtower removal 33 F f11 recovery, Windows 8 135 f11 recovery, Windows 8.1 135 fan microtower spare part number 16, 58 microtower, spare part number 11, 14 fan, power supply 22 flash drive problems 109 flashing LEDs...
... VGA cable, spare part number 10, 14 Driver Recovery DVD, creating 139 using for restore 143 Driver Recovery media, Windows 136 Driver Recovery media, Windows 8.1 136 drives locations 41 microtower cable connections 39 microtower installation 39 E electrostatic discharge (ESD) 17 preventing damage 18 error codes 114, 124 messages 115 expansion card microtower installation 33 microtower removal 33 F f11 recovery, Windows 8 135 f11 recovery, Windows 8.1 135 fan microtower spare part number 16, 58 microtower, spare part number 11, 14 fan, power supply 22 flash drive problems 109 flashing LEDs...
Maintenance and Service Guide ProDesk 405 G1 Microtower
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... Support Windows 7 137 helpful hints 74 HP Recovery Disc Creator, using 139 I installing battery 145 microtower 2.5-inch hard drive 48 microtower 3.5-inch hard drive 48 microtower 5.25-inch optical drive 42 microtower drive cables 39 microtower expansion card 33 microtower media card reader 46 microtower memory 31 Internet access problems 110 K keyboard cleaning 21 spare part numbers 12 keyboard problems 94 L LEDs blinking PS/2 keyboard 124 M media card reader microtower installation 46 microtower removal 44 problems 84 memory microtower installation 31 problems 103 specifications 31 memory...
... Support Windows 7 137 helpful hints 74 HP Recovery Disc Creator, using 139 I installing battery 145 microtower 2.5-inch hard drive 48 microtower 3.5-inch hard drive 48 microtower 5.25-inch optical drive 42 microtower drive cables 39 microtower expansion card 33 microtower media card reader 46 microtower memory 31 Internet access problems 110 K keyboard cleaning 21 spare part numbers 12 keyboard problems 94 L LEDs blinking PS/2 keyboard 124 M media card reader microtower installation 46 microtower removal 44 problems 84 memory microtower installation 31 problems 103 specifications 31 memory...
Maintenance and Service Guide ProDesk 405 G1 Microtower
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... spare part number 10, 16 power-on password 128 printer port (expansion), spare part number 11, 14 printer problems 93 problems audio 91 CD-ROM or DVD 106 flash drive 109 front panel 110 general 76 hard drive 81 hardware installation 97 Internet access 110 keyboard 94 Media Card Reader 84 memory 103 monitor 85 mouse 94 network 99 power 80 printer 93 processor 105 software 112 processor problems 105 product ID location 4 R rear fan microtower removal and replacement 58 microtower, spare part number 16 rear panel components 3 recovery discs, steps for creating Windows 7 138 recovery discs, using...
... spare part number 10, 16 power-on password 128 printer port (expansion), spare part number 11, 14 printer problems 93 problems audio 91 CD-ROM or DVD 106 flash drive 109 front panel 110 general 76 hard drive 81 hardware installation 97 Internet access 110 keyboard 94 Media Card Reader 84 memory 103 monitor 85 mouse 94 network 99 power 80 printer 93 processor 105 software 112 processor problems 105 product ID location 4 R rear fan microtower removal and replacement 58 microtower, spare part number 16 rear panel components 3 recovery discs, steps for creating Windows 7 138 recovery discs, using...
Illustrated Parts & Service Map ProDesk 405 G1 Microtower
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..., L.P. HP shall not be liable for use in /out jacks; Optional discrete graphics Front: (2) USB 2.0 ports; (2) USB 3.0 ports microphone; The information contained herein is subject to 128 GB solid state drive • DVD-ROM drive • SuperMulti DVD drive • BDXL Blu-ray Writer drive • Media Card Reader AMD Radeon HD Graphics (integrated on processor), AMD Radeon HD 8240, 8330 or 8400 Graphics depending on processor; Key Specifications Processor Type RAM Type Maximum RAM Expansion Slots Internal Storage Removable Storage Graphics Adapter I to VGA...
..., L.P. HP shall not be liable for use in /out jacks; Optional discrete graphics Front: (2) USB 2.0 ports; (2) USB 3.0 ports microphone; The information contained herein is subject to 128 GB solid state drive • DVD-ROM drive • SuperMulti DVD drive • BDXL Blu-ray Writer drive • Media Card Reader AMD Radeon HD Graphics (integrated on processor), AMD Radeon HD 8240, 8330 or 8400 Graphics depending on processor; Key Specifications Processor Type RAM Type Maximum RAM Expansion Slots Internal Storage Removable Storage Graphics Adapter I to VGA...
Illustrated Parts & Service Map ProDesk 405 G1 Microtower
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... processor does not support a feature previously enabled. Check connector for use on 3.5-inch drives * Hard drive carrier, 2.5-inch to 3.5-inch * Hard drive adapter bracket, 2.5-in or 3.5-in hard drive in 5.25-in -1, USB 3.0, 3.5-inch * Adapter, USB 3.0 to 2.0 * HP Ultraslim Keyed Cable Lock * Adapter, 2.5-inch hard drive * Hard drive grommet for bent of memory. Clear CMOS. 3. Replace system board 1. Remove suspected card, reboot 3. Remove expansion boards. 3. Check keyboard connection or keys. Miscellaneous Parts 1 Speaker 2 Fan 3 Parallel port, PCI card 4 Serial port, PCI card...
... processor does not support a feature previously enabled. Check connector for use on 3.5-inch drives * Hard drive carrier, 2.5-inch to 3.5-inch * Hard drive adapter bracket, 2.5-in or 3.5-in hard drive in 5.25-in -1, USB 3.0, 3.5-inch * Adapter, USB 3.0 to 2.0 * HP Ultraslim Keyed Cable Lock * Adapter, 2.5-inch hard drive * Hard drive grommet for bent of memory. Clear CMOS. 3. Replace system board 1. Remove suspected card, reboot 3. Remove expansion boards. 3. Check keyboard connection or keys. Miscellaneous Parts 1 Speaker 2 Fan 3 Parallel port, PCI card 4 Serial port, PCI card...
Illustrated Parts & Service Map ProDesk 405 G1 Microtower
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... • SKU number (some models) • Processor type/speed • Installed memory size/speed/ch • Chassis serial number • Asset tracking number • Born on password, go to update asset tag, ownership tag, UUID, keyboard locale setting. Choose how the SATA controller and devices are AHCI or IDE. Set Device Available/Device Hidden for Startup Menu" message is restarted. Network Boot - Clear Secure Boot Keys (Don't clear/Clear) - Onboard Devices - To change the Setup password, as soon as the computer turns on , press the...
... • SKU number (some models) • Processor type/speed • Installed memory size/speed/ch • Chassis serial number • Asset tracking number • Born on password, go to update asset tag, ownership tag, UUID, keyboard locale setting. Choose how the SATA controller and devices are AHCI or IDE. Set Device Available/Device Hidden for Startup Menu" message is restarted. Network Boot - Clear Secure Boot Keys (Don't clear/Clear) - Onboard Devices - To change the Setup password, as soon as the computer turns on , press the...
Hardware Reference Guide
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Front panel components Drive configuration may vary by model. Refer to the Maintenance and Service Guide to interpret the code. 2 Chapter 1 Product features Some models have a bezel blank covering one or more drive bays. 1 5.25-inch Optical Drive (optional) 6 Microphone Connector 2 5.25-inch Half-Height Drive Bay (behind bezel) 7 Hard Drive Activity Light 3 3.5-inch Media Card Reader (optional) 8 USB 3.0 Ports (blue) 4 Dual-State Power Button 9 Headphone Connector 5 USB 2.0 Ports (black) NOTE: The Power On Light is normally white when the power is displaying a diagnostic code....
Front panel components Drive configuration may vary by model. Refer to the Maintenance and Service Guide to interpret the code. 2 Chapter 1 Product features Some models have a bezel blank covering one or more drive bays. 1 5.25-inch Optical Drive (optional) 6 Microphone Connector 2 5.25-inch Half-Height Drive Bay (behind bezel) 7 Hard Drive Activity Light 3 3.5-inch Media Card Reader (optional) 8 USB 3.0 Ports (blue) 4 Dual-State Power Button 9 Headphone Connector 5 USB 2.0 Ports (black) NOTE: The Power On Light is normally white when the power is displaying a diagnostic code....