Quick Setup & Getting Started Guide
Page 10
... and language, select Download drivers and software (and firmware), enter the model number of the computer, and press Enter. 2 Quick Setup & Getting Started ENWW Obtain the latest support software, including support software for updates and install critical updates and service packs. Click on the screen. In Windows Vista and Windows 7, the Windows Update screen appears. If you must also install the drivers for the i386 directory, replace the path specification with C: \i386, or use the Browse button in the dialog box...
... and language, select Download drivers and software (and firmware), enter the model number of the computer, and press Enter. 2 Quick Setup & Getting Started ENWW Obtain the latest support software, including support software for updates and install critical updates and service packs. Click on the screen. In Windows Vista and Windows 7, the Windows Update screen appears. If you must also install the drivers for the i386 directory, replace the path specification with C: \i386, or use the Browse button in the dialog box...
Quick Setup & Getting Started Guide
Page 16
...batteries, memory, and power supply. ● Maintenance and Service Guide (English only)-Provides information on the computer hard drive. When the computer is plugged into an AC power source, voltage is always applied to the Maintenance and Service Guide (English only) for technical support. 8 Quick Setup & Getting Started ENWW To reduce the risk of the publications listed are available on parts removal and replacement, troubleshooting, Desktop Management, setup utilities, safety, routine care, connector pin assignments, POST error messages, diagnostic indicator lights and error...
...batteries, memory, and power supply. ● Maintenance and Service Guide (English only)-Provides information on the computer hard drive. When the computer is plugged into an AC power source, voltage is always applied to the Maintenance and Service Guide (English only) for technical support. 8 Quick Setup & Getting Started ENWW To reduce the risk of the publications listed are available on parts removal and replacement, troubleshooting, Desktop Management, setup utilities, safety, routine care, connector pin assignments, POST error messages, diagnostic indicator lights and error...
Quick Setup & Getting Started Guide
Page 19
... seconds. You can find troubleshooting information in Computer Setup. You must be plugged into the monitor connector on the source selected as the primary VGA adapter. ● Check all cable connections for loose connections or incorrect connections. ● Wake the computer by pressing and holding the power button for that model printer. ● Remove all bootable media (diskette, CD, or USB device) from the power source before turning it on. ●...
... seconds. You can find troubleshooting information in Computer Setup. You must be plugged into the monitor connector on the source selected as the primary VGA adapter. ● Check all cable connections for loose connections or incorrect connections. ● Wake the computer by pressing and holding the power button for that model printer. ● Remove all bootable media (diskette, CD, or USB device) from the power source before turning it on. ●...
Hardware Reference Guide - HP Pro 2000 and 3000 Series Microtower Business PCs
Page 12
... security devices that you can damage the electronic components of the computer or optional cards. DIMMs constructed with double data rate 3 synchronous dynamic random access memory (DDR3SDRAM) dual inline memory modules (DIMMs). Adding or removing memory modules while voltage is plugged into an active AC outlet. The memory module sockets have gold-plated metal contacts. For more information, refer Electrostatic Discharge on HP Pro 3000 series models.
... security devices that you can damage the electronic components of the computer or optional cards. DIMMs constructed with double data rate 3 synchronous dynamic random access memory (DDR3SDRAM) dual inline memory modules (DIMMs). Adding or removing memory modules while voltage is plugged into an active AC outlet. The memory module sockets have gold-plated metal contacts. For more information, refer Electrostatic Discharge on HP Pro 3000 series models.
Illustrated Parts & Service Map: HP Pro 3000/3080 Business PC Microtower Chassis
Page 1
.... Key Specifications Processor Type RAM Type Maximum RAM Supported Expansion Slots Graphics Adapter Chipset Drive Support I /O assembly 2 Power switch/LED assembly 3 SATA cable, 8.66-inch (22-cm), 2 straight ends * SATA cable, 17.5 inch, 2 straight ends * SATA cable, 7-inch, 2 straight ends * SATA power dongle, 4 inch * DMS-59 to change without notice. HP shall not be liable for optional media reader or Pocket Media drive) • (2) internal 3.5-inch hard disk drives Front: (2) USB 2.0 ports, headphone output, microphone jack Rear: (6) USB 2.0 ports, serial port, parallel port...
.... Key Specifications Processor Type RAM Type Maximum RAM Supported Expansion Slots Graphics Adapter Chipset Drive Support I /O assembly 2 Power switch/LED assembly 3 SATA cable, 8.66-inch (22-cm), 2 straight ends * SATA cable, 17.5 inch, 2 straight ends * SATA cable, 7-inch, 2 straight ends * SATA power dongle, 4 inch * DMS-59 to change without notice. HP shall not be liable for optional media reader or Pocket Media drive) • (2) internal 3.5-inch hard disk drives Front: (2) USB 2.0 ports, headphone output, microphone jack Rear: (6) USB 2.0 ports, serial port, parallel port...
Illustrated Parts & Service Map: HP Pro 3000/3080 Business PC Microtower Chassis
Page 3
... a No optical drive one . 3 short beeps followed by a three second pause Flashing not ready (missing utility or BIOS image file, etc.) Upgrade the BIOS to proper version. 4 short beeps followed by a BIOS recovery was recently added, remove it to its original position. 9. Replace the jumper to see the HP logo screen, turn on pins 1 and 2. 7. Resetting the CMOS jumper 1. Remove the CMOS jumper from the system to disable/enable the chassis intrusion function Opened Warn- Replace the access panel. 8. HP Pro 3000/3080 Illustrated Parts & Service Map...
... a No optical drive one . 3 short beeps followed by a three second pause Flashing not ready (missing utility or BIOS image file, etc.) Upgrade the BIOS to proper version. 4 short beeps followed by a BIOS recovery was recently added, remove it to its original position. 9. Replace the jumper to see the HP logo screen, turn on pins 1 and 2. 7. Resetting the CMOS jumper 1. Remove the CMOS jumper from the system to disable/enable the chassis intrusion function Opened Warn- Replace the access panel. 8. HP Pro 3000/3080 Illustrated Parts & Service Map...
Maintenance & Service Guide: HP Pro 3000/3010/3080 Business PCs
Page 14
... Front Panel Components 1 5.25-inch Optical Drive1 6 Hard Drive Activity Light 2 5.25-inch Optical Drive Bay 7 Optical Drive Eject Button 3 3.5-inch Media Card Reader (optional)2 8 Microphone Connector 4 Recovery/Reset Button3 9 Headphone Connector 5 Dual-State Power Button 10 USB (Universal Serial Bus) 2.0 Ports 1 Some models have a bezel blank covering the 3.5-inch drive bay. 3 Not available on all models 4 Chapter 1 Product Features Microtower Models Serviceability Features The Microtower computer includes features that make it easy to upgrade and service. A Torx...
... Front Panel Components 1 5.25-inch Optical Drive1 6 Hard Drive Activity Light 2 5.25-inch Optical Drive Bay 7 Optical Drive Eject Button 3 3.5-inch Media Card Reader (optional)2 8 Microphone Connector 4 Recovery/Reset Button3 9 Headphone Connector 5 Dual-State Power Button 10 USB (Universal Serial Bus) 2.0 Ports 1 Some models have a bezel blank covering the 3.5-inch drive bay. 3 Not available on all models 4 Chapter 1 Product Features Microtower Models Serviceability Features The Microtower computer includes features that make it easy to upgrade and service. A Torx...
Maintenance & Service Guide: HP Pro 3000/3010/3080 Business PCs
Page 23
... a device from booting the unit. ● Run hard drive self-tests. ● View CPU and system temperatures. ● Establish a supervisor password that controls access to Computer Setup (F10) Utility and the settings described in this section. ● Secure integrated I/O functionality, including the serial, USB, or parallel ports, audio, or embedded NIC, so that they are unsecured. ● Enable or disable pre-boot messages. ● Enable or disable USB legacy support. Computer Setup (F10) Utility 13 HP Pro 3000/3080 - Using...
... a device from booting the unit. ● Run hard drive self-tests. ● View CPU and system temperatures. ● Establish a supervisor password that controls access to Computer Setup (F10) Utility and the settings described in this section. ● Secure integrated I/O functionality, including the serial, USB, or parallel ports, audio, or embedded NIC, so that they are unsecured. ● Enable or disable pre-boot messages. ● Enable or disable USB legacy support. Computer Setup (F10) Utility 13 HP Pro 3000/3080 - Using...
Maintenance & Service Guide: HP Pro 3000/3010/3080 Business PCs
Page 29
... Setup. HP Pro 3010 - As soon as hard drives, diskette drives, optical drives, or USB flash media devices. ● Restrict a device from booting the unit. ● Run hard drive self-tests. ● View CPU and system temperatures. ● Establish a supervisor password that controls access to Computer Setup (F10) Utility and the settings described in this section. ● Secure integrated I/O functionality, including the serial, USB, or parallel ports, audio, or embedded NIC, so that they are unsecured. ● Enable or disable pre-boot...
... Setup. HP Pro 3010 - As soon as hard drives, diskette drives, optical drives, or USB flash media devices. ● Restrict a device from booting the unit. ● Run hard drive self-tests. ● View CPU and system temperatures. ● Establish a supervisor password that controls access to Computer Setup (F10) Utility and the settings described in this section. ● Secure integrated I/O functionality, including the serial, USB, or parallel ports, audio, or embedded NIC, so that they are unsecured. ● Enable or disable pre-boot...
Maintenance & Service Guide: HP Pro 3000/3010/3080 Business PCs
Page 70
... the media card reader to restore the operating system, software drivers, and any security devices that you do not have created a Recovery Disc Set to the USB connector on page 36). 60 Chapter 6 Removal and Replacement Procedures Microtower (MT) Chassis Connect the appropriate drive cables: a. 7. Replace the front bezel and access panel. 10. Reconnect the power cord and turn on page 35). 2. Prepare the computer for disassembly (Preparation for diskette drives or media card readers are replacing the primary hard drive, make sure...
... the media card reader to restore the operating system, software drivers, and any security devices that you do not have created a Recovery Disc Set to the USB connector on page 36). 60 Chapter 6 Removal and Replacement Procedures Microtower (MT) Chassis Connect the appropriate drive cables: a. 7. Replace the front bezel and access panel. 10. Reconnect the power cord and turn on page 35). 2. Prepare the computer for disassembly (Preparation for diskette drives or media card readers are replacing the primary hard drive, make sure...
Maintenance & Service Guide: HP Pro 3000/3010/3080 Business PCs
Page 155
... internal system speaker is too low. Use the system volume control available in case of the computer and above the monitor to create more memory. Cause Smart Cover Lock, featured on memory. Low on some fans only operate when needed). 3. Check the F10 BIOS settings to make sure the speakers are connected and working properly (some computers, is not blocked. Table C-1 Solving General Problems (continued) There is no sound or sound...
... internal system speaker is too low. Use the system volume control available in case of the computer and above the monitor to create more memory. Cause Smart Cover Lock, featured on memory. Low on some fans only operate when needed). 3. Check the F10 BIOS settings to make sure the speakers are connected and working properly (some computers, is not blocked. Table C-1 Solving General Problems (continued) There is no sound or sound...
Maintenance & Service Guide: HP Pro 3000/3010/3080 Business PCs
Page 162
... cable is being used with HP memory. 4. Monitor is bad. Reseat the graphics card. Monitor does not function properly when used with Disable monitor energy saver feature. energy saver features enabled. Dim characters. Replace the graphics card. 152 Appendix C Troubleshooting Without Diagnostics Replace DIMMs one at a time to the graphics card and the monitor. Cause Solution Pre-video graphics error. Graphics card is not capable of displaying requested resolution. Solution Adjust the monitor brightness and contrast controls. Table C-5 Solving Display Problems...
... cable is being used with HP memory. 4. Monitor is bad. Reseat the graphics card. Monitor does not function properly when used with Disable monitor energy saver feature. energy saver features enabled. Dim characters. Replace the graphics card. 152 Appendix C Troubleshooting Without Diagnostics Replace DIMMs one at a time to the graphics card and the monitor. Cause Solution Pre-video graphics error. Graphics card is not capable of displaying requested resolution. Solution Adjust the monitor brightness and contrast controls. Table C-5 Solving Display Problems...
Maintenance & Service Guide: HP Pro 3000/3010/3080 Business PCs
Page 170
... for specific problems. 3. Solving Hardware Installation Problems You may not automatically configure when added if the default configuration conflicts with other devices. Review the documentation that the device is not turned on the computer are disabled in the connector are using the correct memory modules and to reconfigure the computer when you still cannot resolve the issue, contact Customer Support. 160 Appendix C Troubleshooting Without Diagnostics Computer will not start. Power switch of new external device are...
... for specific problems. 3. Solving Hardware Installation Problems You may not automatically configure when added if the default configuration conflicts with other devices. Review the documentation that the device is not turned on the computer are disabled in the connector are using the correct memory modules and to reconfigure the computer when you still cannot resolve the issue, contact Customer Support. 160 Appendix C Troubleshooting Without Diagnostics Computer will not start. Power switch of new external device are...
Maintenance & Service Guide: HP Pro 3000/3010/3080 Business PCs
Page 172
... Wake-on -LAN is not supported from the manufacturer's Web site. 162 Appendix C Troubleshooting Without Diagnostics Select Start > Control Panel. 2. Enable the network controller in the following table. Solving Network Problems Some common causes and solutions for the correct driver or obtain the latest driver from the S5 state. Cause Solution Wake-on-LAN is disabled. Click the Configure button. 7. Incorrect network driver. Run Computer Setup and enable network controller in Windows XP: 1. Click Configure. 6. In the Tasks list, select Manage network connections...
... Wake-on -LAN is not supported from the manufacturer's Web site. 162 Appendix C Troubleshooting Without Diagnostics Select Start > Control Panel. 2. Enable the network controller in the following table. Solving Network Problems Some common causes and solutions for the correct driver or obtain the latest driver from the S5 state. Cause Solution Wake-on-LAN is disabled. Click the Configure button. 7. Incorrect network driver. Run Computer Setup and enable network controller in Windows XP: 1. Click Configure. 6. In the Tasks list, select Manage network connections...
Maintenance & Service Guide: HP Pro 3000/3010/3080 Business PCs
Page 173
... Windows, such as Device Manager for driver load and the Network Connections applet within Windows for proper connection. Network driver is attached to the incorrect connector. There is not configured for this computer. Diagnostics reports a failure. The network controller is a problem with the network. Cause Solution No active network is securely attached to the network connector and that the cable is not properly loaded. Run Computer Setup and enable network controller in Advanced > Onboard LAN. 2. Solving Network Problems 163 Reinstall network...
... Windows, such as Device Manager for driver load and the Network Connections applet within Windows for proper connection. Network driver is attached to the incorrect connector. There is not configured for this computer. Diagnostics reports a failure. The network controller is a problem with the network. Cause Solution No active network is securely attached to the network connector and that the cable is not properly loaded. Run Computer Setup and enable network controller in Advanced > Onboard LAN. 2. Solving Network Problems 163 Reinstall network...
Maintenance & Service Guide: HP Pro 3000/3010/3080 Business PCs
Page 179
... Computer Setup. Cause Solution Device is not working. 1. Turn off the computer. 2. Install the correct driver for the device. 2. Enter Computer Setup (F10) and enable the USB ports in Advanced > USB Ports. 1394 ports on the computer are disabled in the following table. You might need to the common causes and solutions listed in Computer Setup. If possible, replace the cable. 2. Restart the computer. Solving Front Panel Component Problems If you encounter problems with devices connected...
... Computer Setup. Cause Solution Device is not working. 1. Turn off the computer. 2. Install the correct driver for the device. 2. Enter Computer Setup (F10) and enable the USB ports in Advanced > USB Ports. 1394 ports on the computer are disabled in the following table. You might need to the common causes and solutions listed in Computer Setup. If possible, replace the cable. 2. Restart the computer. Solving Front Panel Component Problems If you encounter problems with devices connected...
Maintenance & Service Guide: HP Pro 3000/3010/3080 Business PCs
Page 184
... Computer Setup (F10) Utility Guide for Computer Setup instructions. 174 Appendix C Troubleshooting Without Diagnostics Allow the operating system to clear the power-on or setup passwords, complete the following steps: 1. For assistance locating the password jumper and other system board components, see the Illustrated Parts & Service Map (IPSM) for more information. 3. Resetting the Password Jumper To disable the power-on or setup password features, or to start. Remove the computer cover or access panel. 4. With the power cord disconnected, press the power button...
... Computer Setup (F10) Utility Guide for Computer Setup instructions. 174 Appendix C Troubleshooting Without Diagnostics Allow the operating system to clear the power-on or setup passwords, complete the following steps: 1. For assistance locating the password jumper and other system board components, see the Illustrated Parts & Service Map (IPSM) for more information. 3. Resetting the Password Jumper To disable the power-on or setup password features, or to start. Remove the computer cover or access panel. 4. With the power cord disconnected, press the power button...
Maintenance & Service Guide: HP Pro 3000/3010/3080 Business PCs
Page 192
... fan 32 electrostatic discharge 27 keyboard cleaning 31 keyboard keys 32 CD-ROM or DVD problems 166 chassis security kit 83, 133 cleaning computer 31 mouse 32 safety precautions 31 CMOS resetting jumper 175 computer cleaning 31 computer setup utility HP Pro 3000 MT/3080 MT 13 HP Pro 3010 MT 19 connecting drive cables 53, 102 connections system board 50, 51, 100 connector pin assignments 134 country power cord set requirements 140 Customer Support 141, 176 D Digital Audio...
... fan 32 electrostatic discharge 27 keyboard cleaning 31 keyboard keys 32 CD-ROM or DVD problems 166 chassis security kit 83, 133 cleaning computer 31 mouse 32 safety precautions 31 CMOS resetting jumper 175 computer cleaning 31 computer setup utility HP Pro 3000 MT/3080 MT 13 HP Pro 3010 MT 19 connecting drive cables 53, 102 connections system board 50, 51, 100 connector pin assignments 134 country power cord set requirements 140 Customer Support 141, 176 D Digital Audio...
Maintenance & Service Guide: HP Pro 3000/3010/3080 Business PCs
Page 193
...specific 140 power problems 147 power supply fan 32 removal and replacement 72 SFF removal and replacement 123 power switch assembly SFF removal and replacement 120 power switch/LED removal and replacement 68 preparation for disassembly 35 printer problems 156 problems audio 155 CD-ROM or DVD 166 flash drive 168 front panel 169 general 144 hard drive 148 hardware installation 142 Internet access 170 keyboard 158 Media Card Reader 149 memory 165 monitor 151 mouse 158 network 162 power 147 printer 156 software 172 processor removal and replacement 71 SFF removal and replacement 122 R rear center...
...specific 140 power problems 147 power supply fan 32 removal and replacement 72 SFF removal and replacement 123 power switch assembly SFF removal and replacement 120 power switch/LED removal and replacement 68 preparation for disassembly 35 printer problems 156 problems audio 155 CD-ROM or DVD 166 flash drive 168 front panel 169 general 144 hard drive 148 hardware installation 142 Internet access 170 keyboard 158 Media Card Reader 149 memory 165 monitor 151 mouse 158 network 162 power 147 printer 156 software 172 processor removal and replacement 71 SFF removal and replacement 122 R rear center...
Maintenance & Service Guide: HP Pro 3000/3010/3080 Business PCs
Page 194
... 129 serial connector 6, 9 service considerations 32 serviceability features 4, 8 setup utility HP Pro 3000 MT/3080 MT 13 HP Pro 3010 MT 19 SFF access panel removal and replacement 85 battery removal and replacement 126 bezel blank removal and replacement 87 disassembly preparation 84 drives removal and replacement 101 front bezel removal and replacement 86 front I/O device removal and replacement 119 heatsink removal and replacement 121 memory removal and replacement 88 plastic wire fastener removal and replacement 117 power supply removal and replacement 123 power switch assembly removal and...
... 129 serial connector 6, 9 service considerations 32 serviceability features 4, 8 setup utility HP Pro 3000 MT/3080 MT 13 HP Pro 3010 MT 19 SFF access panel removal and replacement 85 battery removal and replacement 126 bezel blank removal and replacement 87 disassembly preparation 84 drives removal and replacement 101 front bezel removal and replacement 86 front I/O device removal and replacement 119 heatsink removal and replacement 121 memory removal and replacement 88 plastic wire fastener removal and replacement 117 power supply removal and replacement 123 power switch assembly removal and...