User Manual
Page 6
......31 To open the Toolbox 31 Toolbox tabs ...31 HP Printer Utility (Mac OS 32 To open the HP Printer Utility 32 HP Printer Utility panels 32 Network Printer Setup Utility (Mac OS 33 HP Web Jetadmin software 33 HP Instant Support ...34 Security and privacy 34 To gain access...ink cartridges ...45 Maintain the printheads ...46 To check printhead health 47 To print the print quality diagnostic page 47 To align the printheads ...48 To calibrate the linefeed 49 To clean the printheads ...49 To clean the printhead contacts manually 49 To replace the printheads 52 Store printing supplies ......
......31 To open the Toolbox 31 Toolbox tabs ...31 HP Printer Utility (Mac OS 32 To open the HP Printer Utility 32 HP Printer Utility panels 32 Network Printer Setup Utility (Mac OS 33 HP Web Jetadmin software 33 HP Instant Support ...34 Security and privacy 34 To gain access...ink cartridges ...45 Maintain the printheads ...46 To check printhead health 47 To print the print quality diagnostic page 47 To align the printheads ...48 To calibrate the linefeed 49 To clean the printheads ...49 To clean the printhead contacts manually 49 To replace the printheads 52 Store printing supplies ......
User Manual
Page 7
...unexpectedly 55 All device lights are on or flashing 55 The device is not responding (nothing prints 55 Device does not accept printhead 56 Device takes a long time to print 56 Blank or partial page printed 57 Something on the page is missing or ...control-panel lights 70 Interpreting network connector lights 75 A HP supplies and accessories Order printing supplies online 76 Accessories ...76 Supplies ...76 Ink cartridges ...76 Printheads ...77 HP media ...77 B Support and warranty Obtain electronic support ...78 Obtain HP telephone support 78 Before you call ...78 Telephone support ...
...unexpectedly 55 All device lights are on or flashing 55 The device is not responding (nothing prints 55 Device does not accept printhead 56 Device takes a long time to print 56 Blank or partial page printed 57 Something on the page is missing or ...control-panel lights 70 Interpreting network connector lights 75 A HP supplies and accessories Order printing supplies online 76 Accessories ...76 Supplies ...76 Ink cartridges ...76 Printheads ...77 HP media ...77 B Support and warranty Obtain electronic support ...78 Obtain HP telephone support 78 Before you call ...78 Telephone support ...
User Manual
Page 8
Hewlett-Packard limited warranty statement 81 Prepare the device for shipment 82 Remove the ink cartridges and printheads before shipment 82 Pack the device ...84 C Device specifications Physical specifications ...86 Product features and capacities 86 Processor and memory specifications 87 System requirements ...87 ... safety data sheets 93 Recycling ...93 Product packaging ...94 Plastics ...94 Disposal of waste equipment by users in private households in the European Union ...94 HP products and supplies 94 Index...95 4
Hewlett-Packard limited warranty statement 81 Prepare the device for shipment 82 Remove the ink cartridges and printheads before shipment 82 Pack the device ...84 C Device specifications Physical specifications ...86 Product features and capacities 86 Processor and memory specifications 87 System requirements ...87 ... safety data sheets 93 Recycling ...93 Product packaging ...94 Plastics ...94 Disposal of waste equipment by users in private households in the European Union ...94 HP products and supplies 94 Index...95 4
User Manual
Page 9
1 Get started 5 For more information, see Toolbox (Windows). HP Printer Utility (Mac OS) Contains tools to resolve problems. • Find other resources for the product • Accessibility • Understand the device parts... You can obtain product information and further troubleshooting resources that have occurred. For more information, see Control panel. Logs and reports Provides information about printhead health and access to view status information, change settings, and manage the device. Available from the Web site. Typically installed with the device software...
1 Get started 5 For more information, see Toolbox (Windows). HP Printer Utility (Mac OS) Contains tools to resolve problems. • Find other resources for the product • Accessibility • Understand the device parts... You can obtain product information and further troubleshooting resources that have occurred. For more information, see Control panel. Logs and reports Provides information about printhead health and access to view status information, change settings, and manage the device. Available from the Web site. Typically installed with the device software...
User Manual
Page 12
... 10 Top cover Control panel For more information about interpreting control-panel lights, see Control-panel lights reference. 1 Ink cartridge lights 2 Printhead lights 3 Configuration Page button 4 Cancel button 5 Resume button and light 6 Power button and light (available with some models) Back view 1 Power input 2 Ethernet network port (...
... 10 Top cover Control panel For more information about interpreting control-panel lights, see Control-panel lights reference. 1 Ink cartridge lights 2 Printhead lights 3 Configuration Page button 4 Cancel button 5 Resume button and light 6 Power button and light (available with some models) Back view 1 Power input 2 Ethernet network port (...
User Manual
Page 32
... the status of jobs that are an estimate only. Administer the device This section provides information about the status of ink cartridges and printheads. • Network Settings: To print the network configuration page, press (Configuration Page button). • Printer status information: Click the...settings. Ink cartridge information: Open the Information and Support panel and click Supplies Status. Control panel Embedded Web server Toolbox (Windows) HP Printer Utility (Mac OS) to display the Cartridge Details button. Ink cartridge information: Click the Estimated Ink Levels tab to view...
... the status of jobs that are an estimate only. Administer the device This section provides information about the status of ink cartridges and printheads. • Network Settings: To print the network configuration page, press (Configuration Page button). • Printer status information: Click the...settings. Ink cartridge information: Open the Information and Support panel and click Supplies Status. Control panel Embedded Web server Toolbox (Windows) HP Printer Utility (Mac OS) to display the Cartridge Details button. Ink cartridge information: Click the Estimated Ink Levels tab to view...
User Manual
Page 35
...click Display Printer Toolbox. Information tab options include: • Hardware information • myPrintmileage (if installed) • HP Instant Support • HP printhead health Use device management tools 31 Toolbox (Windows) The Toolbox provides maintenance information about the device. Toolbox tabs The ...Web site from the Starter CD by Phone: Shows telephone numbers that you to myPrintMileage and shows the device hardware and printhead health information. Telephone numbers are an estimate only. Printer Information: Provides a link to online ordering of the installed ink ...
...click Display Printer Toolbox. Information tab options include: • Hardware information • myPrintmileage (if installed) • HP Instant Support • HP printhead health Use device management tools 31 Toolbox (Windows) The Toolbox provides maintenance information about the device. Toolbox tabs The ...Web site from the Starter CD by Phone: Shows telephone numbers that you to myPrintMileage and shows the device hardware and printhead health information. Telephone numbers are an estimate only. Printer Information: Provides a link to online ordering of the installed ink ...
User Manual
Page 36
...test diagnostic page. This page contains information about the device and the supplies. Select the device and click Launch Utility. HP Printer Utility panels This section covers the following topics: • Information and Support panel • Printer Settings panel ...). For more information, see Configure trays. • Control Panel Language: Allows you through aligning the printheads. For more information, see To align the printheads. • Clean Printheads: Guides you to perform linefeed calibration. For more information, see To print the print quality diagnostic page...
...test diagnostic page. This page contains information about the device and the supplies. Select the device and click Launch Utility. HP Printer Utility panels This section covers the following topics: • Information and Support panel • Printer Settings panel ...). For more information, see Configure trays. • Control Panel Language: Allows you through aligning the printheads. For more information, see To align the printheads. • Clean Printheads: Guides you to perform linefeed calibration. For more information, see To print the print quality diagnostic page...
User Manual
Page 37
... Go menu. 2. Follow the onscreen instructions to diagnose issues affecting the print quality of HP and non-HP network peripherals. For more information, see Understand the self-test diagnostic page. • Print Quality Diagnostics: Allows you through aligning the printheads. Configure IP settings for supplies), conducting remote diagnostics, and troubleshooting a wide variety of...
... Go menu. 2. Follow the onscreen instructions to diagnose issues affecting the print quality of HP and non-HP network peripherals. For more information, see Understand the self-test diagnostic page. • Print Quality Diagnostics: Allows you through aligning the printheads. Configure IP settings for supplies), conducting remote diagnostics, and troubleshooting a wide variety of...
User Manual
Page 39
...track and forecast your device usage and plan the purchase of recent events. and to view current device information, ink cartridge status, and printhead health status; The self-test diagnostic page also contains a log of supplies. myPrintMileage myPrintMileage is available in all pages. • ...Toolbox (Windows): Click the Information tab, and then click myPrintMileage and follow the onscreen instructions. • Windows taskbar: Right-click the HP Digital Imaging icon in the Windows taskbar, choose the device you wish to view, and then click myPrintMileage. If you can see the...
...track and forecast your device usage and plan the purchase of recent events. and to view current device information, ink cartridge status, and printhead health status; The self-test diagnostic page also contains a log of supplies. myPrintMileage myPrintMileage is available in all pages. • ...Toolbox (Windows): Click the Information tab, and then click myPrintMileage and follow the onscreen instructions. • Windows taskbar: Right-click the HP Digital Imaging icon in the Windows taskbar, choose the device you wish to view, and then click myPrintMileage. If you can see the...
User Manual
Page 40
..., and firmware version number), the accessories that have occurred. 36 Configure and manage If the status is 'replace', then the printhead should be monitored, but the printhead does not need to call HP, it is 'fair', then the print quality must be replaced, as the accumulated ink usage. Ink Cartridge Status: Shows the...
..., and firmware version number), the accessories that have occurred. 36 Configure and manage If the status is 'replace', then the printhead should be monitored, but the printhead does not need to call HP, it is 'fair', then the print quality must be replaced, as the accumulated ink usage. Ink Cartridge Status: Shows the...
User Manual
Page 49
...supported ink cartridges for printing, and in the following topics: • Supported ink cartridges • Replace the ink cartridges • Maintain the printheads • Store printing supplies • Troubleshooting tips and resources • Solve printing problems • Poor print quality and unexpected printouts •..., if you are replacing. • On the Information page of ink cartridges varies by country/region. For more information see www.hp.com/go/inkusage. • On the self-test diagnostic page (see Understand the self-test diagnostic page). • On the label...
...supported ink cartridges for printing, and in the following topics: • Supported ink cartridges • Replace the ink cartridges • Maintain the printheads • Store printing supplies • Troubleshooting tips and resources • Solve printing problems • Poor print quality and unexpected printouts •..., if you are replacing. • On the Information page of ink cartridges varies by country/region. For more information see www.hp.com/go/inkusage. • On the self-test diagnostic page (see Understand the self-test diagnostic page). • On the label...
User Manual
Page 50
.... Print the print quality diagnostic page on a clean sheet of printouts deteriorates, complete the relevant steps based on the cartridge to clean the printheads. Evaluate any problem areas, and perform the recommended actions. After removing a cartridge from the device for long periods of the... printheads. Remove the ink cartridge that requires replacement by grasping it between your device, see Supplies. When the quality of white paper. For more information...
.... Print the print quality diagnostic page on a clean sheet of printouts deteriorates, complete the relevant steps based on the cartridge to clean the printheads. Evaluate any problem areas, and perform the recommended actions. After removing a cartridge from the device for long periods of the... printheads. Remove the ink cartridge that requires replacement by grasping it between your device, see Supplies. When the quality of white paper. For more information...
User Manual
Page 51
...) diagnostic page and follow the onscreen instructions. • HP Printer Utility (Mac OS): Click Print Quality Diagnostics from the Information and Support panel. You can also view the ink level information, and the printhead health status on a clean sheet of the following means to.... Click the Information tab, and then click Printhead Health. Maintain the printheads 47 CAUTION: HP is not good or fair, then perform one of white paper, and check the printhead health section. For more information, see To clean the printheads. 4. To print the print quality diagnostic page...
...) diagnostic page and follow the onscreen instructions. • HP Printer Utility (Mac OS): Click Print Quality Diagnostics from the Information and Support panel. You can also view the ink level information, and the printhead health status on a clean sheet of the following means to.... Click the Information tab, and then click Printhead Health. Maintain the printheads 47 CAUTION: HP is not good or fair, then perform one of white paper, and check the printhead health section. For more information, see To clean the printheads. 4. To print the print quality diagnostic page...
User Manual
Page 52
...8226; Toolbox (Windows): Click the Services tab, and then click Align Printheads and follow the onscreen instructions. • HP Printer Utility (Mac OS): Click Align from the trays and duplexer, the ink level information, and the printhead health status. 2 Test Pattern 1: If the lines are thin white... lines across any of your printed pages indicates that the printheads are pointing, calibrate ...
...8226; Toolbox (Windows): Click the Services tab, and then click Align Printheads and follow the onscreen instructions. • HP Printer Utility (Mac OS): Click Align from the trays and duplexer, the ink level information, and the printhead health status. 2 Test Pattern 1: If the lines are thin white... lines across any of your printed pages indicates that the printheads are pointing, calibrate ...
User Manual
Page 53
... and then click Calibrate Linefeed and follow the onscreen instructions. • HP Printer Utility (Mac OS): Click Clean from the Information and Support panel. To clean the printhead contacts manually After the printheads are blinking, you have attempted to the left automatically, press and hold..., and then click Run Diagnostic. • Toolbox (Windows): Click the Services tab, and then click Clean Printheads and follow the onscreen instructions. • HP Printer Utility (Mac OS): Click Calibrate Linefeed from the Information and Support panel. NOTE: Cleaning uses ink, ...
... and then click Calibrate Linefeed and follow the onscreen instructions. • HP Printer Utility (Mac OS): Click Clean from the Information and Support panel. To clean the printhead contacts manually After the printheads are blinking, you have attempted to the left automatically, press and hold..., and then click Run Diagnostic. • Toolbox (Windows): Click the Services tab, and then click Clean Printheads and follow the onscreen instructions. • HP Printer Utility (Mac OS): Click Calibrate Linefeed from the Information and Support panel. NOTE: Cleaning uses ink, ...
User Manual
Page 54
Chapter 5 3. CAUTION: Do not use water. 50 Maintain and troubleshoot Obtain clean, dry, soft and lint-free cleaning material. Lift the printhead latch. 4. Suitable materials include paper coffee filters and eyeglass lens cleaning paper. Lift the handle of the printhead you want to replace and and pull the printhead out of its slot. 5.
Chapter 5 3. CAUTION: Do not use water. 50 Maintain and troubleshoot Obtain clean, dry, soft and lint-free cleaning material. Lift the printhead latch. 4. Suitable materials include paper coffee filters and eyeglass lens cleaning paper. Lift the handle of the printhead you want to replace and and pull the printhead out of its slot. 5.
User Manual
Page 55
...electrical contacts in the power cord and turn on a sheet of the printhead. Pull the printhead latch all the way forward, and then press down firmly on one face of the printhead. Wipe the electrical contacts on the printhead latch). Also, ink can cause permanent nozzle damage. Make sure the... are facing up and are small copper-color squares, grouped on the printhead to the blinking printhead light. Insert the printhead into its color-coded slot (the label on the printhead must match the label on the printhead but do not touch the nozzles. Where necessary, repeat the above for...
...electrical contacts in the power cord and turn on a sheet of the printhead. Pull the printhead latch all the way forward, and then press down firmly on one face of the printhead. Wipe the electrical contacts on the printhead latch). Also, ink can cause permanent nozzle damage. Make sure the... are facing up and are small copper-color squares, grouped on the printhead to the blinking printhead light. Insert the printhead into its color-coded slot (the label on the printhead must match the label on the printhead but do not touch the nozzles. Where necessary, repeat the above for...
User Manual
Page 56
.... 4. If the device does not print the pages, start the alignment process manually. To replace the printheads NOTE: To find out which corresponds to pull the printhead out of a printhead and use it to the blinking printhead light. 16. If the carriage does not move to the left . Chapter 5 15. Wait for the carriage...
.... 4. If the device does not print the pages, start the alignment process manually. To replace the printheads NOTE: To find out which corresponds to pull the printhead out of a printhead and use it to the blinking printhead light. 16. If the carriage does not move to the left . Chapter 5 15. Wait for the carriage...
User Manual
Page 57
...are removed. 7. Wait while the device initializes the printheads and prints the alignment pages. Press down firmly on the printhead latch). Insert the printhead into its color-coded slot (the label on the printhead must match the label on the printhead to engage the latch. 9. You might have to...in its orange protective caps. Remove the new printhead from its package, and then remove its packaging. 6. Maintain the printheads 53 Pull the printhead latch all the way forward, and then press down at least six times while the printhead is properly engaged. If the device does ...
...are removed. 7. Wait while the device initializes the printheads and prints the alignment pages. Press down firmly on the printhead latch). Insert the printhead into its color-coded slot (the label on the printhead must match the label on the printhead to engage the latch. 9. You might have to...in its orange protective caps. Remove the new printhead from its package, and then remove its packaging. 6. Maintain the printheads 53 Pull the printhead latch all the way forward, and then press down at least six times while the printhead is properly engaged. If the device does ...
