User Guide
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...Web server pages 35 HP Toolbox (Windows) ...36 Open the HP Toolbox 36 HP Toolbox tabs ...37 Network Toolbox ...38 Use the HP Solution Center (Windows 38 HP Printer Utility (Mac OS X 38 Open the HP Printer Utility 38 HP Printer Utility panels 39 Use the HP Device Manager 40 ...with HP devices 51 Change the connection method 52 Guidelines for ensuring wireless network security 53 To add hardware addresses to a wireless access point 53 Other guidelines ...53 Uninstall and reinstall the software 54 5 Maintain and troubleshoot Supported ink cartridges ...57 Replace the ink cartridges ...58...
...Web server pages 35 HP Toolbox (Windows) ...36 Open the HP Toolbox 36 HP Toolbox tabs ...37 Network Toolbox ...38 Use the HP Solution Center (Windows 38 HP Printer Utility (Mac OS X 38 Open the HP Printer Utility 38 HP Printer Utility panels 39 Use the HP Device Manager 40 ...with HP devices 51 Change the connection method 52 Guidelines for ensuring wireless network security 53 To add hardware addresses to a wireless access point 53 Other guidelines ...53 Uninstall and reinstall the software 54 5 Maintain and troubleshoot Supported ink cartridges ...57 Replace the ink cartridges ...58...
User Guide
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...replace the printheads 64 Store printing supplies ...66 Store ink cartridges ...66 Store printheads ...66 Troubleshooting tips and resources 66 Solve printing problems ...67 The device shuts down unexpectedly 67 The device is not responding (nothing prints 67 Printer lights are blinking 68 Device takes a long time... wrong input tray 70 Poor print quality and unexpected printouts 70 General print quality troubleshooting 70 Meaningless characters print 71 Ink is smearing ...71 Ink is not filling the text or graphics completely 72 Output is faded or dull colored 72 Colors are printing as...
...replace the printheads 64 Store printing supplies ...66 Store ink cartridges ...66 Store printheads ...66 Troubleshooting tips and resources 66 Solve printing problems ...67 The device shuts down unexpectedly 67 The device is not responding (nothing prints 67 Printer lights are blinking 68 Device takes a long time... wrong input tray 70 Poor print quality and unexpected printouts 70 General print quality troubleshooting 70 Meaningless characters print 71 Ink is smearing ...71 Ink is not filling the text or graphics completely 72 Output is faded or dull colored 72 Colors are printing as...
User Guide
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... Support and warranty Obtain electronic support ...99 Hewlett-Packard limited warranty statement 100 Ink cartridge warranty information 101 Obtain HP telephone support 102 Before you call ...102 Support process ...102 HP support by phone ...103 Phone support period 103 Telephone support numbers 104 Placing... ...105 After the phone support period 105 Additional warranty options 105 HP Quick Exchange Service (Japan 106 HP Korea customer support 106 Prepare the device for shipment 107 Remove the ink cartridges and printheads before shipment 107 Pack the device ...109 C Device ...
... Support and warranty Obtain electronic support ...99 Hewlett-Packard limited warranty statement 100 Ink cartridge warranty information 101 Obtain HP telephone support 102 Before you call ...102 Support process ...102 HP support by phone ...103 Phone support period 103 Telephone support numbers 104 Placing... ...105 After the phone support period 105 Additional warranty options 105 HP Quick Exchange Service (Japan 106 HP Korea customer support 106 Prepare the device for shipment 107 Remove the ink cartridges and printheads before shipment 107 Pack the device ...109 C Device ...
User Guide
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..., colored buttons and tabs used in the software and on a label located inside the device, near the ink cartridges area. Support For more details about the accessibility of this product and HP's commitment to product accessibility, visit HP's Web site at www.apple.com/ accessibility. Understand the device parts • Front view • Control... printed on the control panel have simple text or icon labels that make it accessible for Mac OS X, visit the Apple Web site at www.hp.com/accessibility.
..., colored buttons and tabs used in the software and on a label located inside the device, near the ink cartridges area. Support For more details about the accessibility of this product and HP's commitment to product accessibility, visit HP's Web site at www.apple.com/ accessibility. Understand the device parts • Front view • Control... printed on the control panel have simple text or icon labels that make it accessible for Mac OS X, visit the Apple Web site at www.hp.com/accessibility.
User Guide
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Chapter 1 Front view 1 Control panel 2 Output tray 3 Tray 1 4 Width guides 5 Ink cartridge door 6 Ink cartridges 7 Printhead latch 8 Printheads 9 Tray 2 (Tray 2 is sold as an accessory. For ordering information, see Accessories.) Control panel For more information about interpreting control-panel lights, see Control-panel lights reference. 1 Ink cartridge lights 2 Printhead lights 10 Get started
Chapter 1 Front view 1 Control panel 2 Output tray 3 Tray 1 4 Width guides 5 Ink cartridge door 6 Ink cartridges 7 Printhead latch 8 Printheads 9 Tray 2 (Tray 2 is sold as an accessory. For ordering information, see Accessories.) Control panel For more information about interpreting control-panel lights, see Control-panel lights reference. 1 Ink cartridge lights 2 Printhead lights 10 Get started
User Guide
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...enough for two-sided color usage with any inkjet printer. It is acid-free for longer lasting documents. It features ColorLok Technology for copies, drafts, memos and other supplies, go to www.hp.com/buy/supplies. It features ColorLok Technology for less...10 x 15 cm (4 x 6 inch). It is a high-quality multifunction paper. To order HP papers and other everyday documents. HP Photo Value Packs: HP Photo Value Packs conveniently package Original HP ink cartridges and HP Advanced Photo Paper to a store processed photo. Your prints have a look and feel more impressive...
...enough for two-sided color usage with any inkjet printer. It is acid-free for longer lasting documents. It features ColorLok Technology for copies, drafts, memos and other supplies, go to www.hp.com/buy/supplies. It features ColorLok Technology for less...10 x 15 cm (4 x 6 inch). It is a high-quality multifunction paper. To order HP papers and other everyday documents. HP Photo Value Packs: HP Photo Value Packs conveniently package Original HP ink cartridges and HP Advanced Photo Paper to a store processed photo. Your prints have a look and feel more impressive...
User Guide
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... button to obtain information about replacement ink cartridges and expiration dates.* View network settings. Ink cartridge information: Open the Information and Support panel, and click Supplies Status.* * Ink level warnings and indicators provide estimates for monitoring the device. Control panel Embedded Web server HP Toolbox (Windows) Network Toolbox HP Printer Utility (Mac OS X) to do so. 32 Configure...
... button to obtain information about replacement ink cartridges and expiration dates.* View network settings. Ink cartridge information: Open the Information and Support panel, and click Supplies Status.* * Ink level warnings and indicators provide estimates for monitoring the device. Control panel Embedded Web server HP Toolbox (Windows) Network Toolbox HP Printer Utility (Mac OS X) to do so. 32 Configure...
User Guide
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...; Clean Printheads: Guides you through cleaning the printheads. This page contains information about the device and ink cartridges. • Align Printheads: Guides you through aligning the printheads. Also, includes a button that you...ink warning message, consider having a replacement cartridge available to open the Network Toolbox and change some network settings. NOTE: Ink level warnings and indicators provide estimates for all countries/regions. • Cartridge Details: Shows order numbers of the device. When you to order supplies for each cartridge. HP Toolbox tabs The HP...
...; Clean Printheads: Guides you through cleaning the printheads. This page contains information about the device and ink cartridges. • Align Printheads: Guides you through aligning the printheads. Also, includes a button that you...ink warning message, consider having a replacement cartridge available to open the Network Toolbox and change some network settings. NOTE: Ink level warnings and indicators provide estimates for all countries/regions. • Cartridge Details: Shows order numbers of the device. When you to order supplies for each cartridge. HP Toolbox tabs The HP...
User Guide
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...; Align: Guides you to change network settings. HP Printer Utility panels This section covers the following topics: • Information and Support panel • Printer Settings panel Information and Support panel • Supplies Status: Shows the information about currently installed printheads and ink cartridges. • Supply Info: Shows the ink cartridge replacement options. • Device Information: Displays information...
...; Align: Guides you to change network settings. HP Printer Utility panels This section covers the following topics: • Information and Support panel • Printer Settings panel Information and Support panel • Supplies Status: Shows the information about currently installed printheads and ink cartridges. • Supply Info: Shows the ink cartridge replacement options. • Device Information: Displays information...
User Guide
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... warnings and indicators provide estimates for planning purposes only. and to view current device information, ink cartridge status, and printhead health status; The HP Device Manager window appears. 3. The HP Photosmart Studio window appears. 2. In the HP Photosmart Studio task bar, click Devices. Understand the self-test diagnostic page Use the self-test diagnostic page...
... warnings and indicators provide estimates for planning purposes only. and to view current device information, ink cartridge status, and printhead health status; The HP Device Manager window appears. 3. The HP Photosmart Studio window appears. 2. In the HP Photosmart Studio task bar, click Devices. Understand the self-test diagnostic page Use the self-test diagnostic page...
User Guide
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...prompted to replace cartridges until it is. When you print a self-test report. If the status is replace, then the printhead should be printed. • HP Toolbox (Windows): Click the Services tab, and then click Print Self-Test Diagnostic Page. • HP Printer Utility (Mac... possible printing delays. For more information, see Understand the self-test diagnostic page. Ink Cartridge Status: Shows the estimated ink levels (represented in the Reports section, and then click Print. 1. Printer Information: Shows device information (such as gauges) and the part numbers and expiration...
...prompted to replace cartridges until it is. When you print a self-test report. If the status is replace, then the printhead should be printed. • HP Toolbox (Windows): Click the Services tab, and then click Print Self-Test Diagnostic Page. • HP Printer Utility (Mac... possible printing delays. For more information, see Understand the self-test diagnostic page. Ink Cartridge Status: Shows the estimated ink levels (represented in the Reports section, and then click Print. 1. Printer Information: Shows device information (such as gauges) and the part numbers and expiration...
User Guide
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... have bidirectional communication, click the Estimated Ink Levels tab, scroll to display the Cartridge Details button, and then click Cartridge Details. • Mac OS X: From the HP Printer Utility, click Supply Info from the Information and Support panel, and then click Retail Supplies Information. • On the label of the ink cartridge you are replacing. • Solution...
... have bidirectional communication, click the Estimated Ink Levels tab, scroll to display the Cartridge Details button, and then click Cartridge Details. • Mac OS X: From the HP Printer Utility, click Supply Info from the Information and Support panel, and then click Retail Supplies Information. • On the label of the ink cartridge you are replacing. • Solution...
User Guide
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... . 3. You do not need to replace cartridges until prompted to do so. Do not remove a cartridge from the HP Toolbox (Windows), the HP Printer Utility (Mac OS X), or the embedded Web server. Remove the ink cartridge that requires replacement by grasping it firmly toward you receive a low-ink warning message, consider having a replacement cartridge available to ensure proper contact. 5.
... . 3. You do not need to replace cartridges until prompted to do so. Do not remove a cartridge from the HP Toolbox (Windows), the HP Printer Utility (Mac OS X), or the embedded Web server. Remove the ink cartridge that requires replacement by grasping it firmly toward you receive a low-ink warning message, consider having a replacement cartridge available to ensure proper contact. 5.
User Guide
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... for extended periods of time. Wait while the device initializes the printheads and prints the alignment pages. If you remove the ink cartridges, place them in the device for extended periods of time. You might have to apply some pressure to a functioning alternating ... each one to ensure proper contact. 9. Chapter 5 8. Troubleshooting tips and resources Use the following topics: • Store ink cartridges • Store printheads Store ink cartridges Ink cartridges can be left in an airtight container, such as the paper skew and paper pick, see Clear a jam in the device...
... for extended periods of time. Wait while the device initializes the printheads and prints the alignment pages. If you remove the ink cartridges, place them in the device for extended periods of time. You might have to apply some pressure to a functioning alternating ... each one to ensure proper contact. 9. Chapter 5 8. Troubleshooting tips and resources Use the following topics: • Store ink cartridges • Store printheads Store ink cartridges Ink cartridges can be left in an airtight container, such as the paper skew and paper pick, see Clear a jam in the device...
User Guide
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... for radio interference If the device is connected using . To increase the print speed, select different print settings in the printer driver. For more information, see Replace the ink cartridges. You can also try to use a USB cable that is larger than one page is selected as the print quality.... The device prints half a page, then ejects the paper Check the ink cartridges The ink cartridges may be caused by the inability of the application to check if the cable has failed. For more information, see Load media.
... for radio interference If the device is connected using . To increase the print speed, select different print settings in the printer driver. For more information, see Replace the ink cartridges. You can also try to use a USB cable that is larger than one page is selected as the print quality.... The device prints half a page, then ejects the paper Check the ink cartridges The ink cartridges may be caused by the inability of the application to check if the cable has failed. For more information, see Load media.
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...do not line up properly • Text or graphics are streaked • Something on the page is left open, the printer will eject the page and then move the printheads to print again. For more information, see Configure trays. For more information...HP specifications, and try to the home position after a time out period. Evaluate any problem areas, and perform the recommended actions. Clean the printhead Complete the printhead cleaning procedure. Check the top cover If the top cover is missing or incorrect General print quality troubleshooting Check the printheads and ink cartridges...
...do not line up properly • Text or graphics are streaked • Something on the page is left open, the printer will eject the page and then move the printheads to print again. For more information, see Configure trays. For more information...HP specifications, and try to the home position after a time out period. Evaluate any problem areas, and perform the recommended actions. Clean the printhead Complete the printhead cleaning procedure. Check the top cover If the top cover is missing or incorrect General print quality troubleshooting Check the printheads and ink cartridges...
User Guide
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...HP ink. Check the printheads Print the print quality diagnostic page on special and customsized media. Evaluate any problem areas, and perform the recommended actions. For more information, see Change print settings. Check the paper type setting When printing on a clean sheet of white paper. Printout shows bleeding colors Check the ink cartridges... Make sure you to print at a faster rate, which is faded or dull colored Check the print mode The Draft or Fast mode in the printer driver. Check the printheads Print the ...
...HP ink. Check the printheads Print the print quality diagnostic page on special and customsized media. Evaluate any problem areas, and perform the recommended actions. For more information, see Change print settings. Check the paper type setting When printing on a clean sheet of white paper. Printout shows bleeding colors Check the ink cartridges... Make sure you to print at a faster rate, which is faded or dull colored Check the print mode The Draft or Fast mode in the printer driver. Check the printheads Print the ...
User Guide
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... system. • Before installing software, make sure that all installed. • Make sure there are no pieces of the printheads and ink cartridges are firmly installed in the CD-ROM drive, inspect the Starter CD for your computer, and reinstall the device driver. You can download the... device driver from the HP Web site (www.hp.com/support). Solve network problems General network troubleshooting • If you are closed or disabled for computers running one to install...
... system. • Before installing software, make sure that all installed. • Make sure there are no pieces of the printheads and ink cartridges are firmly installed in the CD-ROM drive, inspect the Starter CD for your computer, and reinstall the device driver. You can download the... device driver from the HP Web site (www.hp.com/support). Solve network problems General network troubleshooting • If you are closed or disabled for computers running one to install...
User Guide
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... is currently paused • Document failed to correct the error: Replace the ink cartridges 88 Maintain and troubleshoot Load more paper and press the Resume button on the printer • The printer is not intended for use in the printing system • General printer error Printhead(s) Missing - The following printhead has a problem Use the following...
... is currently paused • Document failed to correct the error: Replace the ink cartridges 88 Maintain and troubleshoot Load more paper and press the Resume button on the printer • The printer is not intended for use in the printing system • General printer error Printhead(s) Missing - The following printhead has a problem Use the following...
User Guide
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... special and custom-sized media • Change print settings The cartridge cradle cannot move. The following cartridge appears to be replaced Use the following to correct the error: • Replace the ink cartridges • HP inkjet supplies recycling program Cartridge Problem - There is out of the printer Use the following to correct the error: Clear a jam in...
... special and custom-sized media • Change print settings The cartridge cradle cannot move. The following cartridge appears to be replaced Use the following to correct the error: • Replace the ink cartridges • HP inkjet supplies recycling program Cartridge Problem - There is out of the printer Use the following to correct the error: Clear a jam in...