User Guide
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...Web server pages 35 HP Toolbox (Windows) ...36 Open the HP Toolbox 36 HP Toolbox tabs ...37 Network Toolbox ...38 Use the HP Solution Center (Windows 38 HP Printer Utility (Mac OS X 38 Open the HP Printer Utility 38 HP Printer Utility panels 39 Use the HP Device Manager 40 ...with HP devices 51 Change the connection method 52 Guidelines for ensuring wireless network security 53 To add hardware addresses to a wireless access point 53 Other guidelines ...53 Uninstall and reinstall the software 54 5 Maintain and troubleshoot Supported ink cartridges ...57 Replace the ink cartridges ...58...
...Web server pages 35 HP Toolbox (Windows) ...36 Open the HP Toolbox 36 HP Toolbox tabs ...37 Network Toolbox ...38 Use the HP Solution Center (Windows 38 HP Printer Utility (Mac OS X 38 Open the HP Printer Utility 38 HP Printer Utility panels 39 Use the HP Device Manager 40 ...with HP devices 51 Change the connection method 52 Guidelines for ensuring wireless network security 53 To add hardware addresses to a wireless access point 53 Other guidelines ...53 Uninstall and reinstall the software 54 5 Maintain and troubleshoot Supported ink cartridges ...57 Replace the ink cartridges ...58...
User Guide
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...replace the printheads 64 Store printing supplies ...66 Store ink cartridges ...66 Store printheads ...66 Troubleshooting tips and resources 66 Solve printing problems ...67 The device shuts down unexpectedly 67 The device is not responding (nothing prints 67 Printer lights are blinking 68 Device takes a long time... wrong input tray 70 Poor print quality and unexpected printouts 70 General print quality troubleshooting 70 Meaningless characters print 71 Ink is smearing ...71 Ink is not filling the text or graphics completely 72 Output is faded or dull colored 72 Colors are printing as...
...replace the printheads 64 Store printing supplies ...66 Store ink cartridges ...66 Store printheads ...66 Troubleshooting tips and resources 66 Solve printing problems ...67 The device shuts down unexpectedly 67 The device is not responding (nothing prints 67 Printer lights are blinking 68 Device takes a long time... wrong input tray 70 Poor print quality and unexpected printouts 70 General print quality troubleshooting 70 Meaningless characters print 71 Ink is smearing ...71 Ink is not filling the text or graphics completely 72 Output is faded or dull colored 72 Colors are printing as...
User Guide
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... Support and warranty Obtain electronic support ...99 Hewlett-Packard limited warranty statement 100 Ink cartridge warranty information 101 Obtain HP telephone support 102 Before you call ...102 Support process ...102 HP support by phone ...103 Phone support period 103 Telephone support numbers 104 Placing... ...105 After the phone support period 105 Additional warranty options 105 HP Quick Exchange Service (Japan 106 HP Korea customer support 106 Prepare the device for shipment 107 Remove the ink cartridges and printheads before shipment 107 Pack the device ...109 C Device ...
... Support and warranty Obtain electronic support ...99 Hewlett-Packard limited warranty statement 100 Ink cartridge warranty information 101 Obtain HP telephone support 102 Before you call ...102 Support process ...102 HP support by phone ...103 Phone support period 103 Telephone support numbers 104 Placing... ...105 After the phone support period 105 Additional warranty options 105 HP Quick Exchange Service (Japan 106 HP Korea customer support 106 Prepare the device for shipment 107 Remove the ink cartridges and printheads before shipment 107 Pack the device ...109 C Device ...
User Guide
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...who are color blind, colored buttons and tabs used in the software and on a label located inside the device, near the ink cartridges area. The model number is accessible for people with disabilities. Mobility For users with mobility impairments, the device software functions can be...about the accessibility of features that convey the appropriate action. For accessibility information for Mac OS X, visit the Apple Web site at www.hp.com/accessibility. Understand the device parts • Front view • Control panel • Back view Understand the device parts 9 ...
...who are color blind, colored buttons and tabs used in the software and on a label located inside the device, near the ink cartridges area. The model number is accessible for people with disabilities. Mobility For users with mobility impairments, the device software functions can be...about the accessibility of features that convey the appropriate action. For accessibility information for Mac OS X, visit the Apple Web site at www.hp.com/accessibility. Understand the device parts • Front view • Control panel • Back view Understand the device parts 9 ...
User Guide
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For ordering information, see Accessories.) Control panel For more information about interpreting control-panel lights, see Control-panel lights reference. 1 Ink cartridge lights 2 Printhead lights 10 Get started Chapter 1 Front view 1 Control panel 2 Output tray 3 Tray 1 4 Width guides 5 Ink cartridge door 6 Ink cartridges 7 Printhead latch 8 Printheads 9 Tray 2 (Tray 2 is sold as an accessory.
For ordering information, see Accessories.) Control panel For more information about interpreting control-panel lights, see Control-panel lights reference. 1 Ink cartridge lights 2 Printhead lights 10 Get started Chapter 1 Front view 1 Control panel 2 Output tray 3 Tray 1 4 Width guides 5 Ink cartridge door 6 Ink cartridges 7 Printhead latch 8 Printheads 9 Tray 2 (Tray 2 is sold as an accessory.
User Guide
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... device Your prints have a look and feel . HP Photo Value Packs: HP Photo Value Packs conveniently package Original HP ink cartridges and HP Advanced Photo Paper to use . They are heavy two-sided matte papers perfect for two-sided color usage with any inkjet printer. HP Bright White Inkjet Paper HP Bright White Inkjet Paper delivers high-contrast colors...
... device Your prints have a look and feel . HP Photo Value Packs: HP Photo Value Packs conveniently package Original HP ink cartridges and HP Advanced Photo Paper to use . They are heavy two-sided matte papers perfect for two-sided color usage with any inkjet printer. HP Bright White Inkjet Paper HP Bright White Inkjet Paper delivers high-contrast colors...
User Guide
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...the actual number of pages you receive a low-ink warning message, consider having a replacement cartridge available to printed page and is not a promise or guarantee of ink cartridges and printheads, and the network configuration page. • Printer status information: Click the Information tab, and ... The approximation is provided by HP for three seconds the Cancel button to display the Cartridge Details button. Control panel Embedded Web server HP Toolbox (Windows) Network Toolbox HP Printer Utility (Mac OS X) to do not need to replace cartridges until prompted to obtain the ...
...the actual number of pages you receive a low-ink warning message, consider having a replacement cartridge available to printed page and is not a promise or guarantee of ink cartridges and printheads, and the network configuration page. • Printer status information: Click the Information tab, and ... The approximation is provided by HP for three seconds the Cancel button to display the Cartridge Details button. Control panel Embedded Web server HP Toolbox (Windows) Network Toolbox HP Printer Utility (Mac OS X) to do not need to replace cartridges until prompted to obtain the ...
User Guide
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...Shop Online: Provides access to a Web site from which you through cleaning the printheads. This page contains information about the device and ink cartridges. • Align Printheads: Guides you can call to print the print-quality diagnostic report of the device. Gives information on the ...see To align the printheads. • Clean Printheads: Guides you to open the Network Toolbox and change some network settings. HP Toolbox tabs The HP Toolbox contains the following tabs. Telephone numbers are printed. For more information, see To clean the printheads. • Calibrate color...
...Shop Online: Provides access to a Web site from which you through cleaning the printheads. This page contains information about the device and ink cartridges. • Align Printheads: Guides you can call to print the print-quality diagnostic report of the device. Gives information on the ...see To align the printheads. • Clean Printheads: Guides you to open the Network Toolbox and change some network settings. HP Toolbox tabs The HP Toolbox contains the following tabs. Telephone numbers are printed. For more information, see To clean the printheads. • Calibrate color...
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...: Allows you to set the tray priority. HP Printer Utility panels This section covers the following topics: • Information and Support panel • Printer Settings panel Information and Support panel • Supplies Status: Shows the information about currently installed printheads and ink cartridges. • Supply Info: Shows the ink cartridge replacement options. • Device Information: Displays information...
...: Allows you to set the tray priority. HP Printer Utility panels This section covers the following topics: • Information and Support panel • Printer Settings panel Information and Support panel • Supplies Status: Shows the information about currently installed printheads and ink cartridges. • Supply Info: Shows the ink cartridge replacement options. • Device Information: Displays information...
User Guide
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... Use the self-test diagnostic page to help troubleshoot problems; to view current device information, ink cartridge status, and printhead health status; The HP Device Manager window appears. 3. and to do so. Click the HP Photosmart Studio icon in the HP Photosmart Studio software vary depending on a Macintosh computer 1. You do not need to call...
... Use the self-test diagnostic page to help troubleshoot problems; to view current device information, ink cartridge status, and printhead health status; The HP Device Manager window appears. 3. and to do so. Click the HP Photosmart Studio icon in the HP Photosmart Studio software vary depending on a Macintosh computer 1. You do not need to call...
User Guide
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.... To print the self-test diagnostic page • Control panel: Press and hold the Cancel button for planning purposes only. Ink Cartridge Status: Shows the estimated ink levels (represented in the Reports section, and then click Print. You do so. 3. Understand the network configuration or wireless (...41 If the status is fair, then the print quality must be printed. • HP Toolbox (Windows): Click the Services tab, and then click Print Self-Test Diagnostic Page. • HP Printer Utility (Mac OS X): Click Device Information from the Information and Support panel, and then ...
.... To print the self-test diagnostic page • Control panel: Press and hold the Cancel button for planning purposes only. Ink Cartridge Status: Shows the estimated ink levels (represented in the Reports section, and then click Print. You do so. 3. Understand the network configuration or wireless (...41 If the status is fair, then the print quality must be printed. • HP Toolbox (Windows): Click the Services tab, and then click Print Self-Test Diagnostic Page. • HP Printer Utility (Mac OS X): Click Device Information from the Information and Support panel, and then ...
User Guide
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...hp.com/buy/supplies page to display the Cartridge Details button, and then click Cartridge Details. • Mac OS X: From the HP Printer Utility, click Supply Info from the Information and Support panel, and then click Retail Supplies Information. • On the label of the ink cartridge...server). • Windows: From the HP Toolbox, if you can find the ink cartridge number in printhead servicing, which prepares the device and cartridges for printing, and in the following topics: • Supported ink cartridges • Replace the ink cartridges • Maintain the printheads •...
...hp.com/buy/supplies page to display the Cartridge Details button, and then click Cartridge Details. • Mac OS X: From the HP Printer Utility, click Supply Info from the Information and Support panel, and then click Retail Supplies Information. • On the label of the ink cartridge...server). • Windows: From the HP Toolbox, if you can find the ink cartridge number in printhead servicing, which prepares the device and cartridges for printing, and in the following topics: • Supported ink cartridges • Replace the ink cartridges • Maintain the printheads •...
User Guide
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... provide estimates for long periods of time. After removing a cartridge from the HP Toolbox (Windows), the HP Printer Utility (Mac OS X), or the embedded Web server. Gently pull open the ink cartridge cover. 2. Press down firmly on recycling used ink supplies, see Supplies. You can check the estimated ink levels from its package. 4. For information about using these...
... provide estimates for long periods of time. After removing a cartridge from the HP Toolbox (Windows), the HP Printer Utility (Mac OS X), or the embedded Web server. Gently pull open the ink cartridge cover. 2. Press down firmly on recycling used ink supplies, see Supplies. You can check the estimated ink levels from its package. 4. For information about using these...
User Guide
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...is properly engaged. If the device does not print the pages, start the alignment process manually. If you remove the ink cartridges, place them in an airtight container, such as the paper skew and paper pick, see Electrical specifications. • Media...resealable plastic bag. Troubleshooting tips and resources Use the following topics: • Store ink cartridges • Store printheads Store ink cartridges Ink cartridges can be left in the device. • Printheads and ink cartridges are removed. 66 Maintain and troubleshoot For more information, see Turn off the ...
...is properly engaged. If the device does not print the pages, start the alignment process manually. If you remove the ink cartridges, place them in an airtight container, such as the paper skew and paper pick, see Electrical specifications. • Media...resealable plastic bag. Troubleshooting tips and resources Use the following topics: • Store ink cartridges • Store printheads Store ink cartridges Ink cartridges can be left in the device. • Printheads and ink cartridges are removed. 66 Maintain and troubleshoot For more information, see Turn off the ...
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...paper-feed problems, see Load media. For more information, see Select print media. • Make sure the media size selected in the printer driver match the size of media loaded in the tray. Check the device location and length of USB cable It is recommended that you ...document size is larger than 3 meters (9.8 feet) long. For more information, see Change print settings. For more information, see Replace the ink cartridges. Check the page-orientation setting Make sure the media size and page orientation selected in the application match the settings in the device driver. ...
...paper-feed problems, see Load media. For more information, see Select print media. • Make sure the media size selected in the printer driver match the size of media loaded in the tray. Check the device location and length of USB cable It is recommended that you ...document size is larger than 3 meters (9.8 feet) long. For more information, see Change print settings. For more information, see Replace the ink cartridges. Check the page-orientation setting Make sure the media size and page orientation selected in the application match the settings in the device driver. ...
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...the top cover If the top cover is left open, the printer will eject the page and then move the printheads to print...are streaked • Something on the page is missing or incorrect General print quality troubleshooting Check the printheads and ink cartridges Print the print quality diagnostic page on a clean sheet of white paper. Evaluate any problem areas, and ... the recommended actions. For more information, see Configure trays. Check the paper quality Make sure the media meets HP specifications, and try to make sure there is no blank page. Chapter 5 There is a blank page in...
...the top cover If the top cover is left open, the printer will eject the page and then move the printheads to print...are streaked • Something on the page is missing or incorrect General print quality troubleshooting Check the printheads and ink cartridges Print the print quality diagnostic page on a clean sheet of white paper. Evaluate any problem areas, and ... the recommended actions. For more information, see Configure trays. Check the paper quality Make sure the media meets HP specifications, and try to make sure there is no blank page. Chapter 5 There is a blank page in...
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... settings. For more information, see To print the print quality diagnostic page. Chapter 5 Ink is good for use with the device. Wrong colors are using genuine HP ink. Evaluate any problem areas, and perform the recommended actions. For more information, see Select...printer driver. Check the printheads Print the print quality diagnostic page on a clean sheet of white paper. Check the printheads Print the print quality diagnostic page on a clean sheet of white paper. Colors are not suitable for printing drafts. Printout shows bleeding colors Check the ink cartridges...
... settings. For more information, see To print the print quality diagnostic page. Chapter 5 Ink is good for use with the device. Wrong colors are using genuine HP ink. Evaluate any problem areas, and perform the recommended actions. For more information, see Select...printer driver. Check the printheads Print the print quality diagnostic page on a clean sheet of white paper. Check the printheads Print the print quality diagnostic page on a clean sheet of white paper. Colors are not suitable for printing drafts. Printout shows bleeding colors Check the ink cartridges...
User Guide
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... network hub is running one to use the Starter CD that contains the correct installation software for damage. Chapter 5 Check the printheads and ink cartridges • Make sure that you are specifying the correct drive letter. • If the computer cannot recognize the Starter CD in their ... Windows, and the computer cannot detect the device, run the installation program again. You can download the device driver from the HP Web site (www.hp.com/support). Solve network problems General network troubleshooting • If you type, make sure that all of the device driver. ...
... network hub is running one to use the Starter CD that contains the correct installation software for damage. Chapter 5 Check the printheads and ink cartridges • Make sure that you are specifying the correct drive letter. • If the computer cannot recognize the Starter CD in their ... Windows, and the computer cannot detect the device, run the installation program again. You can download the device driver from the HP Web site (www.hp.com/support). Solve network problems General network troubleshooting • If you type, make sure that all of the device driver. ...
User Guide
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... error: Replace the ink cartridges 88 Maintain and troubleshoot Paper detected does not match paper size or type selected • The cartridge cradle cannot move. The following to print - Your printer is currently paused • Document failed to correct the error: To replace the printheads Printhead problem - Your printer is currently offline • Printer Paused - The...
... error: Replace the ink cartridges 88 Maintain and troubleshoot Paper detected does not match paper size or type selected • The cartridge cradle cannot move. The following to print - Your printer is currently paused • Document failed to correct the error: To replace the printheads Printhead problem - Your printer is currently offline • Printer Paused - The...
User Guide
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... supplies recycling program. Clear the jam and press the Resume button on the printer Use the following to correct the error: • Replace the ink cartridges • HP inkjet supplies recycling program Paper Mismatch - NOTE: Ink level warnings and indicators provide estimates for paper jam or other obstruction Use the following to correct the error...
... supplies recycling program. Clear the jam and press the Resume button on the printer Use the following to correct the error: • Replace the ink cartridges • HP inkjet supplies recycling program Paper Mismatch - NOTE: Ink level warnings and indicators provide estimates for paper jam or other obstruction Use the following to correct the error...