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... 62 To calibrate the linefeed 64 To replace the printheads 64 Store printing supplies ...66 Store ink cartridges ...66 Store printheads ...66 Troubleshooting tips and resources 66 Solve printing problems ...67 The device shuts down unexpectedly 67 The device is not responding (nothing prints 67 Printer lights are blinking 68 Device takes a long time to...
... 62 To calibrate the linefeed 64 To replace the printheads 64 Store printing supplies ...66 Store ink cartridges ...66 Store printheads ...66 Troubleshooting tips and resources 66 Solve printing problems ...67 The device shuts down unexpectedly 67 The device is not responding (nothing prints 67 Printer lights are blinking 68 Device takes a long time to...
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...Check device for avoiding jams ...87 Errors ...87 Printhead(s) Missing - The job failed to print due to be missing or damaged 89 Cartridge Problem - There is currently paused 90 Document failed to print - Your printer is a paper jam (or misfeed). The following printhead is not intended for use in ... 81 Your wireless router is using a hidden SSID 82 Make sure the wireless version of the HP device is set as the default printer driver (Windows only 82 Make sure the HP Network Devices Support service is running (Windows only) ........82 Add hardware addresses to a wireless access...
...Check device for avoiding jams ...87 Errors ...87 Printhead(s) Missing - The job failed to print due to be missing or damaged 89 Cartridge Problem - There is currently paused 90 Document failed to print - Your printer is a paper jam (or misfeed). The following printhead is not intended for use in ... 81 Your wireless router is using a hidden SSID 82 Make sure the wireless version of the HP device is set as the default printer driver (Windows only 82 Make sure the HP Network Devices Support service is running (Windows only) ........82 Add hardware addresses to a wireless access...
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... with the device software. For more information, see Embedded Web server. A printed version of the document is also available on the Starter CD. For more information, see HP Toolbox (Windows). Get started This guide provides details about printhead health and access... Provides illustrated setup information. HP Printer Utility (Mac OS X) Contains tools to view status information, change settings, and manage the device. HP Toolbox (Microsoft® Windows®) Provides information about how to use the device and to resolve problems. • Find other resources...
... with the device software. For more information, see Embedded Web server. A printed version of the document is also available on the Starter CD. For more information, see HP Toolbox (Windows). Get started This guide provides details about printhead health and access... Provides illustrated setup information. HP Printer Utility (Mac OS X) Contains tools to view status information, change settings, and manage the device. HP Toolbox (Microsoft® Windows®) Provides information about how to use the device and to resolve problems. • Find other resources...
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... For more information, see Print a Web page (Windows only). • Energy Savings Information: To determine the ENERGY STAR® qualification status for this product, please visit the HP Eco Solutions website for more information on HP's environmental initiatives. Chapter 1 (continued) Description Printer sharing 802.11 wireless (some... Get started If you improperly turn off the HP product, the print carriage might not return to reduce paper usage. The host computer must be turned on same sheet to the correct position, which might cause problems with multiple pages on at all times, or...
... For more information, see Print a Web page (Windows only). • Energy Savings Information: To determine the ENERGY STAR® qualification status for this product, please visit the HP Eco Solutions website for more information on HP's environmental initiatives. Chapter 1 (continued) Description Printer sharing 802.11 wireless (some... Get started If you improperly turn off the HP product, the print carriage might not return to reduce paper usage. The host computer must be turned on same sheet to the correct position, which might cause problems with multiple pages on at all times, or...
User Guide
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... have been designed to work together so your photos are sharply creased. • Load envelopes with your HP printer. HP recommends loading special media no higher than 2/3 full. • To prevent jams, poor print quality, and other printing problems, avoid the following guidelines: • Always use media that is designed to hold only plain paper. •...
... have been designed to work together so your photos are sharply creased. • Load envelopes with your HP printer. HP recommends loading special media no higher than 2/3 full. • To prevent jams, poor print quality, and other printing problems, avoid the following guidelines: • Always use media that is designed to hold only plain paper. •...
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... Dock. Understand the self-test diagnostic page Use the self-test diagnostic page to help troubleshoot problems; Select the device from the Device drop-down menu. TIP: When the HP Photosmart Studio software is often useful to verify installation of optional accessories, such as Tray 2.... Ink level warnings and indicators provide estimates for planning purposes only. The HP Device Manager window appears. 3. If you need to replace cartridges until prompted to avoid possible printing delays. You do not need to call HP, it is opened, you receive a low-ink warning message, consider ...
... Dock. Understand the self-test diagnostic page Use the self-test diagnostic page to help troubleshoot problems; Select the device from the Device drop-down menu. TIP: When the HP Photosmart Studio software is often useful to verify installation of optional accessories, such as Tray 2.... Ink level warnings and indicators provide estimates for planning purposes only. The HP Device Manager window appears. 3. If you need to replace cartridges until prompted to avoid possible printing delays. You do not need to call HP, it is opened, you receive a low-ink warning message, consider ...
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... connection, you encounter problems, see the support information on the Apple Web site (www.apple.com) or the Apple Macintosh Help on the same subnet. 48 Configure and manage e. The sending device must run the installation program at least once from the other computers, and then select the printer to print. b. In the...
... connection, you encounter problems, see the support information on the Apple Web site (www.apple.com) or the Apple Macintosh Help on the same subnet. 48 Configure and manage e. The sending device must run the installation program at least once from the other computers, and then select the printer to print. b. In the...
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... computer and in the device. 2. Disconnect the USB wireless setup cable when prompted. If you can be found when installing HP software • Unable to print, print job stuck in your computer has an ad hoc network profile. Connect the device using an ad hoc wireless network connection Method...network settings: Press and hold the wireless button on your computer. If the HP software cannot find the HP device during Set up the device for a different network, you are having problems such as: • Printer not found . Install the software on the Starter CD, and then follow ...
... computer and in the device. 2. Disconnect the USB wireless setup cable when prompted. If you can be found when installing HP software • Unable to print, print job stuck in your computer has an ad hoc network profile. Connect the device using an ad hoc wireless network connection Method...network settings: Press and hold the wireless button on your computer. If the HP software cannot find the HP device during Set up the device for a different network, you are having problems such as: • Printer not found . Install the software on the Starter CD, and then follow ...
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...Maintain the printheads • Store printing supplies • Troubleshooting tips and resources • Solve printing problems • Poor print quality and unexpected printouts • Solve paper-feed problems • Solve device management problems • Solve network problems • Solve wireless problems • Troubleshoot installation issues ...scroll to display the Cartridge Details button, and then click Cartridge Details. • Mac OS X: From the HP Printer Utility, click Supply Info from the Information and Support panel, and then click Retail Supplies Information. •...
...Maintain the printheads • Store printing supplies • Troubleshooting tips and resources • Solve printing problems • Poor print quality and unexpected printouts • Solve paper-feed problems • Solve device management problems • Solve network problems • Solve wireless problems • Troubleshoot installation issues ...scroll to display the Cartridge Details button, and then click Cartridge Details. • Mac OS X: From the HP Printer Utility, click Supply Info from the Information and Support panel, and then click Retail Supplies Information. •...
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... This section covers the following means to diagnose issues affecting the print quality. If the status of white paper, and check the printhead health section. Print the print quality diagnostic page on a clean sheet of any problem areas, and perform the recommended actions. For more of the ...in the left pane. • HP Toolbox (Windows): Open the HP Toolbox. For more information, see Understand the self-test diagnostic page. • Embedded Web server: Open the embedded Web server. To print the print quality diagnostic page Use the print quality diagnostic page to check the ...
... This section covers the following means to diagnose issues affecting the print quality. If the status of white paper, and check the printhead health section. Print the print quality diagnostic page on a clean sheet of any problem areas, and perform the recommended actions. For more of the ...in the left pane. • HP Toolbox (Windows): Open the HP Toolbox. For more information, see Understand the self-test diagnostic page. • Embedded Web server: Open the embedded Web server. To print the print quality diagnostic page Use the print quality diagnostic page to check the ...
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...8226; Power cord and other cables are working, and are firmly connected to resolve printing problems: • For a paper jam, see Clear a jam in the device for extended periods of time. Store printing supplies This section covers the following tips and resources to the device. For more ... to ensure proper contact. 9. Chapter 5 8. For more information, see To align the printheads. For voltage requirements, see Solve paper-feed problems. • Power light is not jammed in the device. • Printheads and ink cartridges are removed. 66 Maintain and troubleshoot Press down...
...8226; Power cord and other cables are working, and are firmly connected to resolve printing problems: • For a paper jam, see Clear a jam in the device for extended periods of time. Store printing supplies This section covers the following tips and resources to the device. For more ... to ensure proper contact. 9. Chapter 5 8. For more information, see To align the printheads. For voltage requirements, see Solve paper-feed problems. • Power light is not jammed in the device. • Printheads and ink cartridges are removed. 66 Maintain and troubleshoot Press down...
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For Windows, set as the current or default printer. Close programs that you are performing a task. Solve printing problems • The device shuts down list.) See your computer's documentation for more information. • Pause Printing is not selected if you are using or restart the computer before attempting the task again. For voltage requirements, see...
For Windows, set as the current or default printer. Close programs that you are performing a task. Solve printing problems • The device shuts down list.) See your computer's documentation for more information. • Pause Printing is not selected if you are using or restart the computer before attempting the task again. For voltage requirements, see...
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... the software. Check the device software installation If the device is turned off when printing, an alert message should appear on your network vendors. If there is a problem communicating with HP devices. Printer lights are being used. Use the following : ◦ Check the Network button ...on the control panel. Check the cable connections • Make sure both ends of the communication problem. For more information about 20 ...
... the software. Check the device software installation If the device is turned off when printing, an alert message should appear on your network vendors. If there is a problem communicating with HP devices. Printer lights are being used. Use the following : ◦ Check the Network button ...on the control panel. Check the cable connections • Make sure both ends of the communication problem. For more information about 20 ...
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Placement of media loaded in the printer driver match the size of the text or graphics is wrong If these solutions do not work, the problem may have run out of media, and make sure the trays are using wireless communication and is printing slowly, then the radio signal might be caused by the...
Placement of media loaded in the printer driver match the size of the text or graphics is wrong If these solutions do not work, the problem may have run out of media, and make sure the trays are using wireless communication and is printing slowly, then the radio signal might be caused by the...
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...trays. Evaluate any problem areas, and perform the recommended actions. Chapter 5 There is a blank page in the file Check the file to make sure there is not set to print from the wrong ...the paper quality Make sure the media meets HP specifications, and try to the home position after a time out period. For more information, see Select print media. 70 Maintain and troubleshoot For more ...faded or dull colored • Colors are printing as black and white • Wrong colors are streaked • Something on the page is left open, the printer will eject the page and then move ...
...trays. Evaluate any problem areas, and perform the recommended actions. Chapter 5 There is a blank page in the file Check the file to make sure there is not set to print from the wrong ...the paper quality Make sure the media meets HP specifications, and try to the home position after a time out period. For more information, see Select print media. 70 Maintain and troubleshoot For more ...faded or dull colored • Colors are printing as black and white • Wrong colors are streaked • Something on the page is left open, the printer will eject the page and then move ...
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... do not accept ink well. Cancel the print job and wait for the device to return to reduce ink, or use HP Premium Paper designed for printing vivid color documents. Check the document file The... for a few seconds, turn on , and then print the document. Check the cable connections If the device and computer are secure. If the problem persists, turn off the device, disconnect the cable from...in the printer driver that contains the media that you want to use. For more information, see Select print media. • Make sure that the media type selected in the printer driver matches ...
... do not accept ink well. Cancel the print job and wait for the device to return to reduce ink, or use HP Premium Paper designed for printing vivid color documents. Check the document file The... for a few seconds, turn on , and then print the document. Check the cable connections If the device and computer are secure. If the problem persists, turn off the device, disconnect the cable from...in the printer driver that contains the media that you want to use. For more information, see Select print media. • Make sure that the media type selected in the printer driver matches ...
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.... Wrong colors are printing as black and white Check the print settings Make sure Print in Grayscale is not selected in the printer driver allows you are using genuine HP ink. For ordering information, see Select print media. Evaluate any problem areas, and perform the recommended actions. For more information, see To print the print quality diagnostic page. Output...
.... Wrong colors are printing as black and white Check the print settings Make sure Print in Grayscale is not selected in the printer driver allows you are using genuine HP ink. For ordering information, see Select print media. Evaluate any problem areas, and perform the recommended actions. For more information, see To print the print quality diagnostic page. Output...
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... Click System Preferences, click Print & Fax, and then click select the printer you made any changes, try to : www.hp.com/support. If Hold is paused or offline (Mac OS X) 1. Write down the error code provided in the printing system Use the following to correct the error: Solve printing problems General printer error If you are going...
... Click System Preferences, click Print & Fax, and then click select the printer you made any changes, try to : www.hp.com/support. If Hold is paused or offline (Mac OS X) 1. Write down the error code provided in the printing system Use the following to correct the error: Solve printing problems General printer error If you are going...
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6 Control-panel lights reference The control-panel lights indicate status and are useful for diagnosing printing problems. This section contains information about the lights, what they indicate, and what action to take if necessary. • Interpreting control-panel lights Interpreting control-panel ...
6 Control-panel lights reference The control-panel lights indicate status and are useful for diagnosing printing problems. This section contains information about the lights, what they indicate, and what action to take if necessary. • Interpreting control-panel lights Interpreting control-panel ...
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... your device is connected to a network, you can also obtain support from HP from the following electronic sources: • HP Toolbox (Windows): The HP Toolbox provides easy, step-by-step solutions to common printing problems. For more information, see HP Toolbox (Windows). • Embedded Web server: When the device is not operating correctly and those suggestions...
... your device is connected to a network, you can also obtain support from HP from the following electronic sources: • HP Toolbox (Windows): The HP Toolbox provides easy, step-by-step solutions to common printing problems. For more information, see HP Toolbox (Windows). • Embedded Web server: When the device is not operating correctly and those suggestions...
