User Guide
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... The information contained in this product to reduce risk of Microsoft Corporation in the documentation that comes with the device. HP shall not be construed as allowed under copyright laws. Safety information Always follow basic safety precautions when using this document ...is either a registered trademark or trademark of injury from wall outlets before cleaning. 4. Refer servicing to change without prior written permission of Microsoft Corporation. Nothing herein should be liable for HP products and services are wet. 5. The only warranties for technical or ...
... The information contained in this product to reduce risk of Microsoft Corporation in the documentation that comes with the device. HP shall not be construed as allowed under copyright laws. Safety information Always follow basic safety precautions when using this document ...is either a registered trademark or trademark of injury from wall outlets before cleaning. 4. Refer servicing to change without prior written permission of Microsoft Corporation. Nothing herein should be liable for HP products and services are wet. 5. The only warranties for technical or ...
User Guide
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...printhead health 59 To print the print quality diagnostic page 59 To align the printheads ...61 To clean the printheads ...61 To clean the printhead contacts manually 62 To calibrate the linefeed 64 To replace the printheads 64 Store printing ...supplies ...66 Store ink cartridges ...66 Store printheads ...66 Troubleshooting tips and resources 66 Solve printing problems ...67 The device shuts down unexpectedly 67 The device is not responding (nothing prints 67 Printer...
...printhead health 59 To print the print quality diagnostic page 59 To align the printheads ...61 To clean the printheads ...61 To clean the printhead contacts manually 62 To calibrate the linefeed 64 To replace the printheads 64 Store printing ...supplies ...66 Store ink cartridges ...66 Store printheads ...66 Troubleshooting tips and resources 66 Solve printing problems ...67 The device shuts down unexpectedly 67 The device is not responding (nothing prints 67 Printer...
User Guide
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...the device, clean the printheads, print the configuration page, and find support information from the Web site. For more information, see HP Printer Utility (Mac OS X). Included on the HP Web site www.hp.com/support. For more information, see HP Toolbox (Windows). HP Toolbox (Microsoft...started This guide provides details about printhead health and access to maintenance services. For more information, see Embedded Web server. HP Printer Utility (Mac OS X) Contains tools to view status information, change settings, and manage the device. Available from the following...
...the device, clean the printheads, print the configuration page, and find support information from the Web site. For more information, see HP Printer Utility (Mac OS X). Included on the HP Web site www.hp.com/support. For more information, see HP Toolbox (Windows). HP Toolbox (Microsoft...started This guide provides details about printhead health and access to maintenance services. For more information, see Embedded Web server. HP Printer Utility (Mac OS X) Contains tools to view status information, change settings, and manage the device. Available from the following...
User Guide
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... health • Hardware Info • Print Diagnostic Page: Allows you through aligning the printheads. For more information, see To align the printheads. • Clean Printheads: Guides you to print the self-test diagnostic page of the device. Gives information on the network settings. Also, includes a button that are not... allows you receive a low-ink warning message, consider having a replacement cartridge available to open the Network Toolbox and change some network settings. HP Toolbox tabs The HP Toolbox contains the following tabs. Use device management tools 37
... health • Hardware Info • Print Diagnostic Page: Allows you through aligning the printheads. For more information, see To align the printheads. • Clean Printheads: Guides you to print the self-test diagnostic page of the device. Gives information on the network settings. Also, includes a button that are not... allows you receive a low-ink warning message, consider having a replacement cartridge available to open the Network Toolbox and change some network settings. HP Toolbox tabs The HP Toolbox contains the following tabs. Use device management tools 37
User Guide
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... print settings, calibrate the device, clean the printheads, print the configuration page, order supplies online, and find Web site support information. • Open the HP Printer Utility • HP Printer Utility panels • Use the HP Device Manager Open the HP Printer Utility To open the Network Toolbox 1. HP Printer Utility (Mac OS X) The HP Printer Utility contains tools to change the...
... print settings, calibrate the device, clean the printheads, print the configuration page, order supplies online, and find Web site support information. • Open the HP Printer Utility • HP Printer Utility panels • Use the HP Device Manager Open the HP Printer Utility To open the Network Toolbox 1. HP Printer Utility (Mac OS X) The HP Printer Utility contains tools to change the...
User Guide
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... and recycling used printing supplies. For more information, see To print the print quality diagnostic page. • Clean: Guides you through cleaning the printheads. Printer Settings panel • Trays Configuration: Set the default media type and size for network connectivity. For more information...and set the language used to print reports such as the configuration page. • HP Support: Gain access to the HP Web site, where you to change network settings. HP Printer Utility panels This section covers the following topics: • Information and Support panel •...
... and recycling used printing supplies. For more information, see To print the print quality diagnostic page. • Clean: Guides you through cleaning the printheads. Printer Settings panel • Trays Configuration: Set the default media type and size for network connectivity. For more information...and set the language used to print reports such as the configuration page. • HP Support: Gain access to the HP Web site, where you to change network settings. HP Printer Utility panels This section covers the following topics: • Information and Support panel •...
User Guide
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...To replace the printheads To check printhead health Use one or more information, see To clean the printheads. 4. When the quality of the printheads. For more information, see Open the HP Toolbox. For more information, see Understand the self-test diagnostic page. • Embedded ... the print quality diagnostic page on a clean sheet of white paper. Click the Information tab, and then click Ink Supplies in the left pane. • HP Toolbox (Windows): Open the HP Toolbox. For more of the maintenance functions, or clean or replace the printhead. • Configuration...
...To replace the printheads To check printhead health Use one or more information, see To clean the printheads. 4. When the quality of the printheads. For more information, see Open the HP Toolbox. For more information, see Understand the self-test diagnostic page. • Embedded ... the print quality diagnostic page on a clean sheet of white paper. Click the Information tab, and then click Ink Supplies in the left pane. • HP Toolbox (Windows): Open the HP Toolbox. For more of the maintenance functions, or clean or replace the printhead. • Configuration...
User Guide
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...: Click the Device Settings tab, click Device Services in the left pane, select Align Printer from the drop-down list in the Print Quality section, and then click Run Diagnostic. • HP Toolbox (Windows): Click the Services tab, and then click Align Printheads, and follow the...duplexer, the ink level information, and the printhead health status. 1 Printer Information: Shows device information (such as the product model number, serial number, and firmware version number), the number of the colored blocks, clean the printheads. To align the printheads Whenever you might be generated ...
...: Click the Device Settings tab, click Device Services in the left pane, select Align Printer from the drop-down list in the Print Quality section, and then click Run Diagnostic. • HP Toolbox (Windows): Click the Services tab, and then click Align Printheads, and follow the...duplexer, the ink level information, and the printhead health status. 1 Printer Information: Shows device information (such as the product model number, serial number, and firmware version number), the number of the colored blocks, clean the printheads. To align the printheads Whenever you might be generated ...
User Guide
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... stop moving, and then unplug the power cord from the Information and Support panel. To clean the printhead contacts manually After the printheads are blinking, you want to clean the electrical contacts on the printheads and in Tray 1. 2. Make sure paper is loaded in...the handle of its slot. 62 Maintain and troubleshoot Chapter 5 • HP Toolbox (Windows): Click the Services tab, click Clean Printheads and follow the onscreen instructions. • HP Printer Utility (Mac OS X): Click Clean from the printer. 4. If the printhead lights are installed, one or more of the ...
... stop moving, and then unplug the power cord from the Information and Support panel. To clean the printhead contacts manually After the printheads are blinking, you want to clean the electrical contacts on the printheads and in Tray 1. 2. Make sure paper is loaded in...the handle of its slot. 62 Maintain and troubleshoot Chapter 5 • HP Toolbox (Windows): Click the Services tab, click Clean Printheads and follow the onscreen instructions. • HP Printer Utility (Mac OS X): Click Clean from the printer. 4. If the printhead lights are installed, one or more of the ...
User Guide
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... not use water. 7. Wipe the electrical contacts on one face of the printhead. Touching the nozzles can permanently mark clothing. 8. Clean the electrical contacts in contact with a clean, dry, soft, and lint-free cloth. 10. You might have to apply some pressure to ensure that the latch is properly...printhead latch all the way forward, and then press down firmly on the printhead to ensure proper contact. 11. Obtain a clean, dry, soft, and lint-free cleaning material. Ink will be visible on a different face of paper or paper towel. Press down to engage the latch.
... not use water. 7. Wipe the electrical contacts on one face of the printhead. Touching the nozzles can permanently mark clothing. 8. Clean the electrical contacts in contact with a clean, dry, soft, and lint-free cloth. 10. You might have to apply some pressure to ensure that the latch is properly...printhead latch all the way forward, and then press down firmly on the printhead to ensure proper contact. 11. Obtain a clean, dry, soft, and lint-free cleaning material. Ink will be visible on a different face of paper or paper towel. Press down to engage the latch.
User Guide
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...printhead light is loaded in the Print Quality section, and then click Run Diagnostic. • HP Toolbox (Windows): Click the Services tab, click Calibrate Linefeed and follow the onscreen instructions. • HP Printer Utility (Mac OS X): Click Calibrate Linefeed from the drop-down list in Tray 1. 3.... the printhead latch. 64 Maintain and troubleshoot For more information, see Supplies. 1. Make sure paper is still blinking, repeat the cleaning procedure described above for the carriage to the blinking printhead light. 14. If the carriage does not move to the left automatically,...
...printhead light is loaded in the Print Quality section, and then click Run Diagnostic. • HP Toolbox (Windows): Click the Services tab, click Calibrate Linefeed and follow the onscreen instructions. • HP Printer Utility (Mac OS X): Click Calibrate Linefeed from the drop-down list in Tray 1. 3.... the printhead latch. 64 Maintain and troubleshoot For more information, see Supplies. 1. Make sure paper is still blinking, repeat the cleaning procedure described above for the carriage to the blinking printhead light. 14. If the carriage does not move to the left automatically,...
User Guide
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... Use the following : ◦ Check the Network button on and working properly. To resolve this process is a problem communicating with HP devices. Printer lights are installed or replaced, the device automatically prints a few alignment pages to connect the device. ◦ The network hub, ...switch, or router is connected to work with the device, try and solve the problem: • Remove and reinstall the printhead • Clean ...
... Use the following : ◦ Check the Network button on and working properly. To resolve this process is a problem communicating with HP devices. Printer lights are installed or replaced, the device automatically prints a few alignment pages to connect the device. ◦ The network hub, ...switch, or router is connected to work with the device, try and solve the problem: • Remove and reinstall the printhead • Clean ...
User Guide
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...the file Check the file to make sure there is left open, the printer will eject the page and then move the printheads to the home position after a time out period. For more information, see To clean the printheads. Evaluate any problem areas, and perform the recommended actions. For...Configure trays. For more information, see To print the print quality diagnostic page. Check the paper quality Make sure the media meets HP specifications, and try to print again. Clean the printhead Complete the printhead cleaning procedure. Check the top cover If the top cover is no blank page.
...the file Check the file to make sure there is left open, the printer will eject the page and then move the printheads to the home position after a time out period. For more information, see To clean the printheads. Evaluate any problem areas, and perform the recommended actions. For...Configure trays. For more information, see To print the print quality diagnostic page. Check the paper quality Make sure the media meets HP specifications, and try to print again. Clean the printhead Complete the printhead cleaning procedure. Check the top cover If the top cover is no blank page.
User Guide
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... of white paper. For more information, see Print on a clean sheet of white paper. Colors are printing Check the print settings Make sure Print in Grayscale is not selected in the printer driver. Check the printheads Print the print quality diagnostic page on transparencies or other special media,... actions. Chapter 5 Ink is not filling the text or graphics completely Check the media type Some media types are using genuine HP ink. For more information, see HP supplies and accessories. 72 Maintain and troubleshoot For ordering information, see Change print settings.
... of white paper. For more information, see Print on a clean sheet of white paper. Colors are printing Check the print settings Make sure Print in Grayscale is not selected in the printer driver. Check the printheads Print the print quality diagnostic page on transparencies or other special media,... actions. Chapter 5 Ink is not filling the text or graphics completely Check the media type Some media types are using genuine HP ink. For more information, see HP supplies and accessories. 72 Maintain and troubleshoot For ordering information, see Change print settings.
User Guide
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... to print, remove only the paper you installed with a high print-quality setting, such as Best or Maximum dpi. For more information, see To clean the printhead contacts manually. Poor print quality and unexpected printouts 73 For more information, see Select print media. Evaluate any problem areas, and perform the... print quality diagnostic page. Colors do not print at the bottom of the curl. Check the printheads Print the print quality diagnostic page on a clean sheet of a borderless print Check the paper type HP recommends that you use HP Advanced Photo Paper.
... to print, remove only the paper you installed with a high print-quality setting, such as Best or Maximum dpi. For more information, see To clean the printhead contacts manually. Poor print quality and unexpected printouts 73 For more information, see Select print media. Evaluate any problem areas, and perform the... print quality diagnostic page. Colors do not print at the bottom of the curl. Check the printheads Print the print quality diagnostic page on a clean sheet of a borderless print Check the paper type HP recommends that you use HP Advanced Photo Paper.
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...Text or graphics are streaked Check the printheads Print the print quality diagnostic page on resolving jams, see Clear a jam in the printer driver matches the media loaded. Evaluate any problem areas, and perform the recommended actions. For more information, see Understand specifications for ...supported media. 74 Maintain and troubleshoot Solve paper-feed problems For information on a clean sheet of USB cable It is recommended that you use a USB cable that is occurring Optional Tray 2 cannot be inserted •...
...Text or graphics are streaked Check the printheads Print the print quality diagnostic page on resolving jams, see Clear a jam in the printer driver matches the media loaded. Evaluate any problem areas, and perform the recommended actions. For more information, see Understand specifications for ...supported media. 74 Maintain and troubleshoot Solve paper-feed problems For information on a clean sheet of USB cable It is recommended that you use a USB cable that is occurring Optional Tray 2 cannot be inserted •...
User Guide
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...computer and the device are secure. ◦ The network is operational and the network hub is turned on the Starter CD) to perform a clean uninstallation of the device driver. NOTE: After correcting any problems, run the uninstallation utility (util\ccc\uninstall.bat on . ◦ All applications,...computer system • Make sure that your computer, and reinstall the device driver. You can download the device driver from the HP Web site (www.hp.com/support). Solve network problems General network troubleshooting • If you are firmly installed in the CD-ROM drive, inspect the...
...computer and the device are secure. ◦ The network is operational and the network hub is turned on the Starter CD) to perform a clean uninstallation of the device driver. NOTE: After correcting any problems, run the uninstallation utility (util\ccc\uninstall.bat on . ◦ All applications,...computer system • Make sure that your computer, and reinstall the device driver. You can download the device driver from the HP Web site (www.hp.com/support). Solve network problems General network troubleshooting • If you are firmly installed in the CD-ROM drive, inspect the...
User Guide
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... safety information 3 security wireless communication 53 wireless settings 49 serial number 41 Services tab, Toolbox (Windows) 37 settings administrator 33 printer driver 24 printing, default 25 setup connection types 11 Windows 43 Windows networks 44 shipping the device 107 software accessories settings 14 ...68 troubleshooting 67 Web pages 29 processor specifications 112 product. See ink cartridges print driver version 102 printer driver accessories settings 14 settings 24 version 102 warranty 100 printheads aligning 61 cleaning 61 cleaning contacts manually 62 diagnostic page, print-
... safety information 3 security wireless communication 53 wireless settings 49 serial number 41 Services tab, Toolbox (Windows) 37 settings administrator 33 printer driver 24 printing, default 25 setup connection types 11 Windows 43 Windows networks 44 shipping the device 107 software accessories settings 14 ...68 troubleshooting 67 Web pages 29 processor specifications 112 product. See ink cartridges print driver version 102 printer driver accessories settings 14 settings 24 version 102 warranty 100 printheads aligning 61 cleaning 61 cleaning contacts manually 62 diagnostic page, print-
Wired/Wireless Networking Guide
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... 6 Advanced troubleshooting 7 Change the connection method 10 Change from a USB connection 10 Change from an Ethernet connection 11 Connect the HP Officejet/Officejet Pro device using an ad hoc wireless network connection 11 Method 1...11 Method 2 (Windows only 11 Configure your firewall to work with... line cord, and the line cord cannot be damaged. 8. Observe all instructions in a number of injury from wall outlets before cleaning. 5. Do not install or use this product to qualified service personnel. 10. Use only the external power adapter/battery provided with the device...
... 6 Advanced troubleshooting 7 Change the connection method 10 Change from a USB connection 10 Change from an Ethernet connection 11 Connect the HP Officejet/Officejet Pro device using an ad hoc wireless network connection 11 Method 1...11 Method 2 (Windows only 11 Configure your firewall to work with... line cord, and the line cord cannot be damaged. 8. Observe all instructions in a number of injury from wall outlets before cleaning. 5. Do not install or use this product to qualified service personnel. 10. Use only the external power adapter/battery provided with the device...