User Guide
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... paper 81 Paper is not picked up from the input tray 81 Poor black text...83 The product prints slowly...85 Advanced printhead maintenance 85 Clean the printhead...86 Align the printhead...87 Solve paper-feed problems...88 Solve device management problems 89 Embedded Web server cannot be opened 89 Solve network problems...90...
... paper 81 Paper is not picked up from the input tray 81 Poor black text...83 The product prints slowly...85 Advanced printhead maintenance 85 Clean the printhead...86 Align the printhead...87 Solve paper-feed problems...88 Solve device management problems 89 Embedded Web server cannot be opened 89 Solve network problems...90...
User Guide
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... resources: Resource Readme file and release notes Device management tools (network connection) Toolbox (Microsoft® Windows®) HP Utility (Mac OS X) Control panel Logs and reports Description Location Provide late-breaking information and troubleshooting tips. For more...the device. 6 Get started This guide provides details about operations. Provides information about printhead health and access to configure print settings, calibrate the device, clean the printhead, print the configuration page, and find support information from a connected computer. Typically installed...
... resources: Resource Readme file and release notes Device management tools (network connection) Toolbox (Microsoft® Windows®) HP Utility (Mac OS X) Control panel Logs and reports Description Location Provide late-breaking information and troubleshooting tips. For more...the device. 6 Get started This guide provides details about operations. Provides information about printhead health and access to configure print settings, calibrate the device, clean the printhead, print the configuration page, and find support information from a connected computer. Typically installed...
User Guide
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... HP Solution Center. Click Change Settings to open the Network Toolbox 1. Do one of the following: • To change the IP address, and perform tests. To open the Network Toolbox and change some network settings. (continued) Tabs Network Settings Contents • Align Printheads: Guides you through cleaning the printheads. For more information, see Clean the printhead...
... HP Solution Center. Click Change Settings to open the Network Toolbox 1. Do one of the following: • To change the IP address, and perform tests. To open the Network Toolbox and change some network settings. (continued) Tabs Network Settings Contents • Align Printheads: Guides you through cleaning the printheads. For more information, see Clean the printhead...
User Guide
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...• Print Quality Diagnostics: Prints a Print Quality Diagnostic page. • Clean Printheads: Guides you through cleaning the printhead. • Align: Guides you through aligning the printhead. • HP Support: Gain access to HP Web site where you receive a low-ink alert, consider having a replacement ... • Help troubleshoot problems 32 Configure and manage For more information, see Understand the printer status page Understand the printer status page Use the Printer Status page to replace the ink cartridges until print quality becomes unacceptable. • Supply Info...
...• Print Quality Diagnostics: Prints a Print Quality Diagnostic page. • Clean Printheads: Guides you through cleaning the printhead. • Align: Guides you through aligning the printhead. • HP Support: Gain access to HP Web site where you receive a low-ink alert, consider having a replacement ... • Help troubleshoot problems 32 Configure and manage For more information, see Understand the printer status page Understand the printer status page Use the Printer Status page to replace the ink cartridges until print quality becomes unacceptable. • Supply Info...
User Guide
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... packages until they are not intended for an extended period of box, with ink cartridges To ensure the best print quality from the HP Printer, you will need to replace an ink cartridge, wait until you have a new ink cartridge available before removing the old cartridge.... 4 Maintain and troubleshoot This section contains the following tips help maintain HP ink cartridges and ensure consistent print quality. • The instructions in this user guide are for replacing the ink cartridges, and cleaning the printhead. CAUTION: Wait until you have the new ink cartridge available to ...
... packages until they are not intended for an extended period of box, with ink cartridges To ensure the best print quality from the HP Printer, you will need to replace an ink cartridge, wait until you have a new ink cartridge available before removing the old cartridge.... 4 Maintain and troubleshoot This section contains the following tips help maintain HP ink cartridges and ensure consistent print quality. • The instructions in this user guide are for replacing the ink cartridges, and cleaning the printhead. CAUTION: Wait until you have the new ink cartridge available to ...
User Guide
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... of different ways, including in the cartridges, and cleaning the printhead. it is unacceptable. Dropping, jarring, or rough handling during installation can cause temporary printing problems. • If you improperly turn off the HP Printer, the print carriage might be transported sitting flat; ...Check the estimated ink levels • Clean the printhead Check the estimated ink levels You can also print the Printer Status page to prevent ink leaking from the printhead assembly or other damage from the HP Solution Center, Toolbox (Windows), the HP Utility (Mac OS X), or the ...
... of different ways, including in the cartridges, and cleaning the printhead. it is unacceptable. Dropping, jarring, or rough handling during installation can cause temporary printing problems. • If you improperly turn off the HP Printer, the print carriage might be transported sitting flat; ...Check the estimated ink levels • Clean the printhead Check the estimated ink levels You can also print the Printer Status page to prevent ink leaking from the printhead assembly or other damage from the HP Solution Center, Toolbox (Windows), the HP Utility (Mac OS X), or the ...
User Guide
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For more information, see Replace the ink cartridges 4. If replacing the ink cartridge does not help, contact HP - Preventing the problem that corresponds to the ragged bar. 7. If cleaning does not solve the problem, replace the cartridge that causes ragged bars on one end. Print and evaluate...opened ink cartridges outside of the printer for an extended period of time. • Wait until a new cartridge is ready to the streaked bar and make sure all the cartridges are ragged, irregularly streaked, or faded, follow these steps: 1. Clean the printhead. Try another print or reprint...
For more information, see Replace the ink cartridges 4. If replacing the ink cartridge does not help, contact HP - Preventing the problem that corresponds to the ragged bar. 7. If cleaning does not solve the problem, replace the cartridge that causes ragged bars on one end. Print and evaluate...opened ink cartridges outside of the printer for an extended period of time. • Wait until a new cartridge is ready to the streaked bar and make sure all the cartridges are ragged, irregularly streaked, or faded, follow these steps: 1. Clean the printhead. Try another print or reprint...
User Guide
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... report. If the streaking gets worse, contact HP - If the colors seem to be improving, continue cleaning. If the Print Quality Diagnostic report reads PHA TTOE = 0, align the printer. If the streaking is still there, but if it is not 0," or aligning does not help, clean the printhead. If the color of any of the...
... report. If the streaking gets worse, contact HP - If the colors seem to be improving, continue cleaning. If the Print Quality Diagnostic report reads PHA TTOE = 0, align the printer. If the streaking is still there, but if it is not 0," or aligning does not help, clean the printhead. If the color of any of the...
User Guide
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...ABCDEFG abcdefg The type should be sharp and clear. If the type is operating correctly. the printer is jagged, try aligning the printer. clean the printhead and check if the paper is installed, the printer's automatic servicing routines may solve the problem in a resealable bag. If this defect occurs right... after a new black cartridge is curled. Example of ink, clean the printhead. If there are streaks or smears of bad Large-Font Type The letters are sharp and clear - align the printer. Example of good Large-Font Type The letters are jagged - Print and...
...ABCDEFG abcdefg The type should be sharp and clear. If the type is operating correctly. the printer is jagged, try aligning the printer. clean the printhead and check if the paper is installed, the printer's automatic servicing routines may solve the problem in a resealable bag. If this defect occurs right... after a new black cartridge is curled. Example of ink, clean the printhead. If there are streaks or smears of bad Large-Font Type The letters are sharp and clear - align the printer. Example of good Large-Font Type The letters are jagged - Print and...
User Guide
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... away from the source of these electromagnetic fields. 56 Maintain and troubleshoot More than 3 meters (9.8 feet) long to printouts. The printhead may be cleaned if the printer was turned off a power strip. Chapter 4 Blank or partial page printed Check the ink levels The ink cartridges may need to the...cartridges Make sure the correct ink cartridges are installed and the ink cartridges are not low on paper-feed problems, see Clean the printhead. NOTE: Turn off the HP Printer, the print carriage might not return to be running low on the product. If you use a USB cable that you...
... away from the source of these electromagnetic fields. 56 Maintain and troubleshoot More than 3 meters (9.8 feet) long to printouts. The printhead may be cleaned if the printer was turned off a power strip. Chapter 4 Blank or partial page printed Check the ink levels The ink cartridges may need to the...cartridges Make sure the correct ink cartridges are installed and the ink cartridges are not low on paper-feed problems, see Clean the printhead. NOTE: Turn off the HP Printer, the print carriage might not return to be running low on the product. If you use a USB cable that you...
User Guide
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... or lines at the end of the document • Solution 2: Load paper in the input tray • Solution 3: Check the ink levels • Solution 4: Clean the printhead Solution 1: Remove any extra pages or lines at the end of the document. Solution 4: Try printing with borders Solution: Try printing with the most likely...
... or lines at the end of the document • Solution 2: Load paper in the input tray • Solution 3: Check the ink levels • Solution 4: Clean the printhead Solution 1: Remove any extra pages or lines at the end of the document. Solution 4: Try printing with borders Solution: Try printing with the most likely...
User Guide
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...• Poor black text • The product prints slowly • Advanced printhead maintenance 68 Maintain and troubleshoot Solution 4: Clean the printhead Solution: Complete the printhead cleaning procedure. The printhead may be cleaned if the printer was clogged. NOTE: Turn off improperly. Solution 3: Check the ink levels ... turns off before unplugging the power cord or turning off the HP Printer, the print carriage might not return to be running low on the product. Cause: The printhead was turned off the HP Printer by pressing the Power button located on ink.
...• Poor black text • The product prints slowly • Advanced printhead maintenance 68 Maintain and troubleshoot Solution 4: Clean the printhead Solution: Complete the printhead cleaning procedure. The printhead may be cleaned if the printer was clogged. NOTE: Turn off improperly. Solution 3: Check the ink levels ... turns off before unplugging the power cord or turning off the HP Printer, the print carriage might not return to be running low on the product. Cause: The printhead was turned off the HP Printer by pressing the Power button located on ink.
User Guide
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...time after time. For example, if you are loading glossy photo paper, load the paper with HP printers to the printhead during printing, the ink might have a feathering appearance instead of being used. If you believe you are using a non... • Solution 5: Check the print settings • Solution 6: Align the printhead • Solution 7: Clean the printhead • Solution 8: Contact HP support Solution 1: Make sure you purchased genuine HP ink cartridges, go /anticounterfeit Cause: Non-HP ink cartridges were being sharp and defined. Product service or repairs required as a...
...time after time. For example, if you are loading glossy photo paper, load the paper with HP printers to the printhead during printing, the ink might have a feathering appearance instead of being used. If you believe you are using a non... • Solution 5: Check the print settings • Solution 6: Align the printhead • Solution 7: Clean the printhead • Solution 8: Contact HP support Solution 1: Make sure you purchased genuine HP ink cartridges, go /anticounterfeit Cause: Non-HP ink cartridges were being sharp and defined. Product service or repairs required as a...
User Guide
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...they do when printed on the ink cartridges. Print quality troubleshooting 71 Or, check to see if advanced color settings such as HP Advanced Photo Paper, is required. No further troubleshooting is loaded in the input tray. For more information, see if the color...clean the printhead. • Check the orange pull tab on paper. For more information, see if the document is nothing wrong with the product, print settings, or ink cartridges. NOTE: On some computer screens, colors might need to choose a lower print quality setting, if colors are incorrect. Aligning the printer...
...they do when printed on the ink cartridges. Print quality troubleshooting 71 Or, check to see if advanced color settings such as HP Advanced Photo Paper, is required. No further troubleshooting is loaded in the input tray. For more information, see if the color...clean the printhead. • Check the orange pull tab on paper. For more information, see if the document is nothing wrong with the product, print settings, or ink cartridges. NOTE: On some computer screens, colors might need to choose a lower print quality setting, if colors are incorrect. Aligning the printer...
User Guide
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... evaluate a print quality report Cause: The printhead needed to help you are genuine HP ink cartridges. If prompted, choose your ink cartridges are using a non-HP supply will not be cleaned. Chapter 4 After cleaning the printhead, print a print quality report. Solution 8: Contact HP support Solution: Contact HP support for technical support. HP recommends that parts are missing or blank...
... evaluate a print quality report Cause: The printhead needed to help you are genuine HP ink cartridges. If prompted, choose your ink cartridges are using a non-HP supply will not be cleaned. Chapter 4 After cleaning the printhead, print a print quality report. Solution 8: Contact HP support Solution: Contact HP support for technical support. HP recommends that parts are missing or blank...
User Guide
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...print quality becomes unacceptable. When you are printing on a flat surface in the ink cartridges. Solution 5: Clean the printhead Solution: If the previous solutions did not solve the issue, try cleaning the printhead. For more information, see : Select print media Cause: The wrong kind of paper loaded in the ...input tray. • Check the print quality setting and make sure it is not set incorrectly. You do not need to use HP Advanced Photo Paper....
...print quality becomes unacceptable. When you are printing on a flat surface in the ink cartridges. Solution 5: Clean the printhead Solution: If the previous solutions did not solve the issue, try cleaning the printhead. For more information, see : Select print media Cause: The wrong kind of paper loaded in the ...input tray. • Check the print quality setting and make sure it is not set incorrectly. You do not need to use HP Advanced Photo Paper....
User Guide
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.... When you are printing on is not a problem with the printhead. Evaluate the print quality report to see : • Clean the printhead • Print and evaluate a print quality report Cause: The printhead needed to : www.hp.com/support. Therefore, replacing the ink cartridges or printhead is appropriate for service. For more information, see if the print...
.... When you are printing on is not a problem with the printhead. Evaluate the print quality report to see : • Clean the printhead • Print and evaluate a print quality report Cause: The printhead needed to : www.hp.com/support. Therefore, replacing the ink cartridges or printhead is appropriate for service. For more information, see if the print...
User Guide
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... sure the paper is loaded correctly • Solution 2: Check your print settings • Solution 3: Check the ink levels • Solution 4: Align the printhead • Solution 5: Clean the printhead • Solution 6: Contact HP support Solution 1: Make sure the paper is loaded correctly Solution: Make sure that the light blue, gray, or brown hues in your... or another software application to rotate your image do not print at right angles (or perpendicular) to the direction that the paper moved through the printer.
... sure the paper is loaded correctly • Solution 2: Check your print settings • Solution 3: Check the ink levels • Solution 4: Align the printhead • Solution 5: Clean the printhead • Solution 6: Contact HP support Solution 1: Make sure the paper is loaded correctly Solution: Make sure that the light blue, gray, or brown hues in your... or another software application to rotate your image do not print at right angles (or perpendicular) to the direction that the paper moved through the printer.
User Guide
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... the Print Properties dialog box, click the Features tab, and then click Printer Services. This section contains the following topics: • Clean the printhead • Align the printhead Clean the printhead If your printed output is poor. The cleaning process takes a few minutes. In the HP Solution Center, click Settings. 3. You should only initiate the next phase of...
... the Print Properties dialog box, click the Features tab, and then click Printer Services. This section contains the following topics: • Clean the printhead • Align the printhead Clean the printhead If your printed output is poor. The cleaning process takes a few minutes. In the HP Solution Center, click Settings. 3. You should only initiate the next phase of...
User Guide
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... ink 69 print quality report 48 print settings print quality 68 printer driver settings 20 version 117 warranty 121 Printer Status page print 33 printer status page information on 32 printhead clean 86 printhead, align 87 printheads lights 108 ordering online 114 part numbers 114 warranty 121 printing ... notes 6 replace ink cartridges 45 reports diagnostic 48 print quality 48 printhead 85 resolution print 125 S safety information 3 serial number 33 Services tab, Toolbox (Windows) 30 settings administrator 26 printer driver 20 printing, default 21 setup connection types 10 Windows 35 Windows...
... ink 69 print quality report 48 print settings print quality 68 printer driver settings 20 version 117 warranty 121 Printer Status page print 33 printer status page information on 32 printhead clean 86 printhead, align 87 printheads lights 108 ordering online 114 part numbers 114 warranty 121 printing ... notes 6 replace ink cartridges 45 reports diagnostic 48 print quality 48 printhead 85 resolution print 125 S safety information 3 serial number 33 Services tab, Toolbox (Windows) 30 settings administrator 26 printer driver 20 printing, default 21 setup connection types 10 Windows 35 Windows...