Getting Started Guide
Page 4
Also, the Declaration of Conformity is available at the following topics: • Troubleshooting information • Information about supported printing supplies and accessories (if available for the printer) • Detailed instructions for using the printer ... documents to a connected computer, make copies, and send and receive faxes. With this printer! This guide provides information on the following website: www.hp.eu/certificates. 4 Also, an Adobe Acrobat version of the user guide (also called "Help") is available in the "Technical information" section of ...
Also, the Declaration of Conformity is available at the following topics: • Troubleshooting information • Information about supported printing supplies and accessories (if available for the printer) • Detailed instructions for using the printer ... documents to a connected computer, make copies, and send and receive faxes. With this printer! This guide provides information on the following website: www.hp.eu/certificates. 4 Also, an Adobe Acrobat version of the user guide (also called "Help") is available in the "Technical information" section of ...
Getting Started Guide
Page 12
... the settings as you wish, and then touch Set as New Defaults. Tip: To use fax English Step 2: Test fax setup Test your computer. HP software If you want to meet your needs after the number of the test on your fax setup to check the status of the printer...on page 20. You can I change the number of the test. answer calls after you have installed the HP software on your phone line connection 1. Touch right arrow , and then touch Setup. For additional troubleshooting information, see the user guide. After the test is connected to a higher number than the answering machine...
... the settings as you wish, and then touch Set as New Defaults. Tip: To use fax English Step 2: Test fax setup Test your computer. HP software If you want to meet your needs after the number of the test on your fax setup to check the status of the printer...on page 20. You can I change the number of the test. answer calls after you have installed the HP software on your phone line connection 1. Touch right arrow , and then touch Setup. For additional troubleshooting information, see the user guide. After the test is connected to a higher number than the answering machine...
Getting Started Guide
Page 19
...confirm. 3. Double-click HP Setup Assistant, and then follow the onscreen instructions. 19 Make sure the printer is turned on how to fix the problem and rerun the test. Click Applications on page 23. Note: If you want. For additional troubleshooting information, see "Wireless ..., and then touch Network. 2. On the printer control panel, touch right arrow , touch Setup, and then touch Network. 2. Open HP Utility. (HP Utility is located in the Hewlett-Packard folder in the tray. 2. Connecting an Ethernet cable turns off the printer's wireless capabilities. The printer...
...confirm. 3. Double-click HP Setup Assistant, and then follow the onscreen instructions. 19 Make sure the printer is turned on how to fix the problem and rerun the test. Click Applications on page 23. Note: If you want. For additional troubleshooting information, see "Wireless ..., and then touch Network. 2. On the printer control panel, touch right arrow , touch Setup, and then touch Network. 2. Open HP Utility. (HP Utility is located in the Hewlett-Packard folder in the tray. 2. Connecting an Ethernet cable turns off the printer's wireless capabilities. The printer...
User Guide
Page 8
......76 Usage information collection...76 8 Solve a problem HP support...78 Obtain electronic support...79 HP support by phone...79 Before you call...79 Phone support period 80 Telephone support numbers 80 After the phone support period 82 General troubleshooting tips and resources 82 Solve printer problems...82 The ...page printed 85 Something on the page is missing or incorrect 86 Placement of the text or graphics is wrong 86 Print quality troubleshooting...87 Solve paper-feed problems...94 Solve copy problems...96 No copy came out...96 Copies are blank...96 Documents are missing or...
......76 Usage information collection...76 8 Solve a problem HP support...78 Obtain electronic support...79 HP support by phone...79 Before you call...79 Phone support period 80 Telephone support numbers 80 After the phone support period 82 General troubleshooting tips and resources 82 Solve printer problems...82 The ...page printed 85 Something on the page is missing or incorrect 86 Placement of the text or graphics is wrong 86 Print quality troubleshooting...87 Solve paper-feed problems...94 Solve copy problems...96 No copy came out...96 Copies are blank...96 Documents are missing or...
User Guide
Page 9
... Configure your firewall software to work with the printer 125 Solve printer management problems 126 Embedded web server cannot be opened 126 Troubleshoot installation issues 127 Hardware installation suggestions 127 HP software installation suggestions 128 Solve network problems 128 Understand the Printer Status Report 129 Understand the network configuration page 130 Clear...
... Configure your firewall software to work with the printer 125 Solve printer management problems 126 Embedded web server cannot be opened 126 Troubleshoot installation issues 127 Hardware installation suggestions 127 HP software installation suggestions 128 Solve network problems 128 Understand the Printer Status Report 129 Understand the network configuration page 130 Clear...
User Guide
Page 77
...be transported sitting flat; TIP: If you have problems copying documents, see Turn off the printer properly. CAUTION: HP recommends that you leave the ink cartridges installed. ◦ The printer must be placed on ink cartridges and ... can cause temporary printing problems. • If you are transporting the printer, do the following tips help maintain HP ink cartridges and ensure consistent print quality. • The instructions in this user guide are for replacing ink cartridges... by pressing (Power) button. For more information, see Print quality troubleshooting.
...be transported sitting flat; TIP: If you have problems copying documents, see Turn off the printer properly. CAUTION: HP recommends that you leave the ink cartridges installed. ◦ The printer must be placed on ink cartridges and ... can cause temporary printing problems. • If you are transporting the printer, do the following tips help maintain HP ink cartridges and ensure consistent print quality. • The instructions in this user guide are for replacing ink cartridges... by pressing (Power) button. For more information, see Print quality troubleshooting.
User Guide
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...; Fast access to qualified online support specialists • HP software and driver updates for the HP printer • Valuable troubleshooting information for common problems • Proactive printer updates, support alerts, and HP newsgrams that are available when you register the printer For...8226; Solve printer management problems • Troubleshoot installation issues • Understand the Printer Status Report • Understand the network configuration page • Clear jams HP support If you correct many common printer problems. HP online support is not operating correctly and ...
...; Fast access to qualified online support specialists • HP software and driver updates for the HP printer • Valuable troubleshooting information for common problems • Proactive printer updates, support alerts, and HP newsgrams that are available when you register the printer For...8226; Solve printer management problems • Troubleshoot installation issues • Understand the Printer Status Report • Understand the network configuration page • Clear jams HP support If you correct many common printer problems. HP online support is not operating correctly and ...
User Guide
Page 86
... can help you can download the HP software from HP at the HP online support web site: www.hp.com/go / customercare. General troubleshooting tips and resources NOTE: Many of the System Preferences. Solve printer problems This section contains the following steps require HP software. If you did not install the HP software, you can help you...
... can help you can download the HP software from HP at the HP online support web site: www.hp.com/go / customercare. General troubleshooting tips and resources NOTE: Many of the System Preferences. Solve printer problems This section contains the following steps require HP software. If you did not install the HP software, you can help you...
User Guide
Page 87
... or you have loaded unused, plain white paper into the input tray. Check the printer setup For more information, see General troubleshooting tips and resources. To clean the printhead, see Electrical specifications. If you correct many common printer problems. If prompted, select your... country/region, and then click Contact HP for information on your computer screen; For more information, see Turn off using the (Power) button. If the alignment process fails...
... or you have loaded unused, plain white paper into the input tray. Check the printer setup For more information, see General troubleshooting tips and resources. To clean the printhead, see Electrical specifications. If you correct many common printer problems. If prompted, select your... country/region, and then click Contact HP for information on your computer screen; For more information, see Turn off using the (Power) button. If the alignment process fails...
User Guide
Page 91
... work, the problem may be caused by USB cables) can visit the HP online support website at the edges of the page, make sure the margin settings for specific help you correct many common printer problems. Print quality troubleshooting Try the solutions in this section to interpret print settings correctly. Check the...
... work, the problem may be caused by USB cables) can visit the HP online support website at the edges of the page, make sure the margin settings for specific help you correct many common printer problems. Print quality troubleshooting Try the solutions in this section to interpret print settings correctly. Check the...
User Guide
Page 93
..., try the next solution. This can happen if the paper is not necessary. Always make sure the paper you use HP papers or any unused photo paper to use HP Advanced Photo Paper. This prevents the photo paper from curling. If this did not solve the issue, try the next... it is not wrinkled or too thick. • Load paper with your ink supplies. Solution 4: Check the paper type Solution: HP recommends that is not wrinkled. Print quality troubleshooting 89 For example, if you are loading glossy photo paper, load the paper with ColorLok technology that you are ready to print...
..., try the next solution. This can happen if the paper is not necessary. Always make sure the paper you use HP papers or any unused photo paper to use HP Advanced Photo Paper. This prevents the photo paper from curling. If this did not solve the issue, try the next... it is not wrinkled or too thick. • Load paper with your ink supplies. Solution 4: Check the paper type Solution: HP recommends that is not wrinkled. Print quality troubleshooting 89 For example, if you are loading glossy photo paper, load the paper with ColorLok technology that you are ready to print...
User Guide
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...• Embedded web server: Click the Tools tab, click Print Quality Toolbox under Utilities, and then click the Print Quality Report button. • HP Utility (Mac OS X): In the Information And Support section, click Print Quality Diagnostics, and then click Print. 90 Solve a problem NOTE: On ... example, check to print in the input tray. If this case, there is loaded in grayscale. No further troubleshooting is set to see if advanced color settings such as HP Advanced Photo Paper is nothing wrong with the printer, print settings, or ink cartridges. Or, check to choose ...
...• Embedded web server: Click the Tools tab, click Print Quality Toolbox under Utilities, and then click the Print Quality Report button. • HP Utility (Mac OS X): In the Information And Support section, click Print Quality Diagnostics, and then click Print. 90 Solve a problem NOTE: On ... example, check to print in the input tray. If this case, there is loaded in grayscale. No further troubleshooting is set to see if advanced color settings such as HP Advanced Photo Paper is nothing wrong with the printer, print settings, or ink cartridges. Or, check to choose ...
User Guide
Page 95
..., a poor image file, or the printing system itself. If you are unhappy with the quality of the color blocks in any of your Print quality troubleshooting 91 If the lines in Test Pattern 3, align the printer. If you see white or dark lines where the arrows are pointing in Test Pattern... more information, see white lines in Test Pattern 2, clean the printhead. For more information, see Clean the printhead. 3. For more information, see Align the printhead. 6700 If defects are not straight and connected, align the printer.
..., a poor image file, or the printing system itself. If you are unhappy with the quality of the color blocks in any of your Print quality troubleshooting 91 If the lines in Test Pattern 3, align the printer. If you see white or dark lines where the arrows are pointing in Test Pattern... more information, see white lines in Test Pattern 2, clean the printhead. For more information, see Clean the printhead. 3. For more information, see Align the printhead. 6700 If defects are not straight and connected, align the printer.
User Guide
Page 97
... see Load standard-size media. 2. To clean the printhead from the control panel 1. Touch (right arrow), and then touch Setup. 3. Open HP Utility. For more information, see Load standard-size media. 2. Click the Tools tab, and then click Print Quality Toolbox in the Utilities section....align the printhead from the control panel 1. Load Letter, A4, or Legal unused plain white paper into the main input tray. Print quality troubleshooting 93 For more information, see Load standard-size media. 2. To clean the printhead from Toolbox (Windows) 1. Click Clean, and then ...
... see Load standard-size media. 2. To clean the printhead from the control panel 1. Touch (right arrow), and then touch Setup. 3. Open HP Utility. For more information, see Load standard-size media. 2. Click the Tools tab, and then click Print Quality Toolbox in the Utilities section....align the printhead from the control panel 1. Load Letter, A4, or Legal unused plain white paper into the main input tray. Print quality troubleshooting 93 For more information, see Load standard-size media. 2. To clean the printhead from Toolbox (Windows) 1. Click Clean, and then ...
User Guide
Page 101
...copy. For more information, see Load an original on the page to resolve poor quality copy problems. For more information, see Print quality troubleshooting. Change the settings, if needed. For more information, see Maintain the printer. • Print a Print Quality Diagnostic Page and follow ...is reduced • The reduce/enlarge or other copy feature might not meet Hewlett-Packard media specifications (for normal size. • The HP software settings might need cleaning. For more information, see Maintain the printer. ◦ The automatic document feeder (ADF) might be able ...
...copy. For more information, see Load an original on the page to resolve poor quality copy problems. For more information, see Print quality troubleshooting. Change the settings, if needed. For more information, see Maintain the printer. • Print a Print Quality Diagnostic Page and follow ...is reduced • The reduce/enlarge or other copy feature might not meet Hewlett-Packard media specifications (for normal size. • The HP software settings might need cleaning. For more information, see Maintain the printer. ◦ The automatic document feeder (ADF) might be able ...
User Guide
Page 107
For more detailed information, check the report to fix any problems found. Solve fax problems This section contains fax setup troubleshooting information for information on the original and are not a result of the scanning process. • Unclear text Try adjusting the settings....an unwanted substance might be dirty or scratched; For more information about the error. If you are correct. • Size is reduced The HP software settings might be on the scanner glass; Try cleaning the scanner glass. the scanner glass might experience problems when sending faxes, receiving ...
For more detailed information, check the report to fix any problems found. Solve fax problems This section contains fax setup troubleshooting information for information on the original and are not a result of the scanning process. • Unclear text Try adjusting the settings....an unwanted substance might be dirty or scratched; For more information about the error. If you are correct. • Size is reduced The HP software settings might be on the scanner glass; Try cleaning the scanner glass. the scanner glass might experience problems when sending faxes, receiving ...
User Guide
Page 108
If the test fails again, continue reviewing the troubleshooting information in the phone cord that came with the printer. If you...cord to connect from the back of Phone Cord with the printer, run the fax test again to www.hp.com/go/ customercare. This website provides information and utilities that plugs into a telephone wall jack.) Try removing... you can help you correct many common printer problems. If prompted, select your country/region, and then click Contact HP for information on calling for technical support. 104 Solve a problem Go to make sure the printer is ready for ...
If the test fails again, continue reviewing the troubleshooting information in the phone cord that came with the printer. If you...cord to connect from the back of Phone Cord with the printer, run the fax test again to www.hp.com/go/ customercare. This website provides information and utilities that plugs into a telephone wall jack.) Try removing... you can help you correct many common printer problems. If prompted, select your country/region, and then click Contact HP for information on calling for technical support. 104 Solve a problem Go to make sure the printer is ready for ...
User Guide
Page 113
... problems 109 To check if your phone line. To find out if other equipment, connect the printer to a working phone line and continue reviewing the troubleshooting information in use the supplied phone cord to connect from the phone line, and then run the fax test again to make sure the phone...
... problems 109 To check if your phone line. To find out if other equipment, connect the printer to a working phone line and continue reviewing the troubleshooting information in use the supplied phone cord to connect from the phone line, and then run the fax test again to make sure the phone...
User Guide
Page 121
... requirements. Make sure that the switch is set up and using Web Services, visit ePrintCenter at www.hp.com/go/customercare for troubleshooting information. • The printer cannot read the memory device • The printer cannot read photos on setting up your web browser uses...printer problems. NOTE: If you are starting a memory device operation from your web browser. Solve memory device problems TIP: You can visit the HP online support website at www.eprintcenter.com. If these settings. For more information, see the software Help for information and utilities that can be...
... requirements. Make sure that the switch is set up and using Web Services, visit ePrintCenter at www.hp.com/go/customercare for troubleshooting information. • The printer cannot read the memory device • The printer cannot read photos on setting up your web browser uses...printer problems. NOTE: If you are starting a memory device operation from your web browser. Solve memory device problems TIP: You can visit the HP online support website at www.eprintcenter.com. If these settings. For more information, see the software Help for information and utilities that can be...
User Guide
Page 122
... the computers that use the printer. For more information, see HP support. If a pin has bent in the installation program. See if any of the following tasks. For more of the following , run the installation program again. • General network troubleshooting General network troubleshooting If you are unable to your wired (Ethernet) network...
... the computers that use the printer. For more information, see HP support. If a pin has bent in the installation program. See if any of the following tasks. For more of the following , run the installation program again. • General network troubleshooting General network troubleshooting If you are unable to your wired (Ethernet) network...