Setup Guide
Page 26
... work if they are closed . • If the display shows a printhead error message, clean the contacts on the printheads. You can print a Self-test diagnostic page. For late-breaking information,...Before installing software, make sure that the USB drivers have removed the orange caps from www.hp.com/support. • In the Windows device manager, make sure that contains the correct installation...you are using are on or blinking except the Power light, which should be on each one of the most common issues associated with hardware and software installation. Press down firmly on ....
... work if they are closed . • If the display shows a printhead error message, clean the contacts on the printheads. You can print a Self-test diagnostic page. For late-breaking information,...Before installing software, make sure that the USB drivers have removed the orange caps from www.hp.com/support. • In the Windows device manager, make sure that contains the correct installation...you are using are on or blinking except the Power light, which should be on each one of the most common issues associated with hardware and software installation. Press down firmly on ....
User Guide
Page 10
...printheads 146 To calibrate the linefeed 147 To clean the printheads 147 To clean the printhead contacts manually 147 To replace the printheads 150 Store printing supplies ...152 Store ink cartridges ...152 Store printheads ...152 Clean the device ...152 Clean the scanner glass 153 Clean the automatic document feeder (ADF 153 Clean...filling the text or graphics completely 164 Output is faded or dull colored 164 Colors are printing as black and white 164 Wrong colors are printing 164 Printout shows bleeding colors 165 Colors do not line up properly 165 Lines or dots are missing from ...
...printheads 146 To calibrate the linefeed 147 To clean the printheads 147 To clean the printhead contacts manually 147 To replace the printheads 150 Store printing supplies ...152 Store ink cartridges ...152 Store printheads ...152 Clean the device ...152 Clean the scanner glass 153 Clean the automatic document feeder (ADF 153 Clean...filling the text or graphics completely 164 Output is faded or dull colored 164 Colors are printing as black and white 164 Wrong colors are printing 164 Printout shows bleeding colors 165 Colors do not line up properly 165 Lines or dots are missing from ...
User Guide
Page 14
... and troubleshooting tips. The HP Printer Utility is typically installed with the device software. 10 Get started Included on the network. Embedded Web server (network connection) Allows you to configure print settings, calibrate the device, clean the printheads, print the configuration page...can obtain product information and further troubleshooting resources that are not included in -One parts Find other resources for the product • Accessibility • Understand the HP All-in this guide from the following resources: Resource Description Location Setup poster ...
... and troubleshooting tips. The HP Printer Utility is typically installed with the device software. 10 Get started Included on the network. Embedded Web server (network connection) Allows you to configure print settings, calibrate the device, clean the printheads, print the configuration page...can obtain product information and further troubleshooting resources that are not included in -One parts Find other resources for the product • Accessibility • Understand the HP All-in this guide from the following resources: Resource Description Location Setup poster ...
User Guide
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...the supplies. Telephone numbers are an estimate only. For more information, see To align the printheads. • Clean Printheads: Guides you through aligning the printheads. For more information, see Configure trays. 92 Configure and manage Information tab options include:... • Hardware information • myPrintmileage (if installed) • HP Instant Support • HP printhead health • Print PQ...
...the supplies. Telephone numbers are an estimate only. For more information, see To align the printheads. • Clean Printheads: Guides you through aligning the printheads. For more information, see Configure trays. 92 Configure and manage Information tab options include:... • Hardware information • myPrintmileage (if installed) • HP Instant Support • HP printhead health • Print PQ...
User Guide
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... the device. For more information, see To calibrate the linefeed. • HP Support: Gain access to HP Web site where you through aligning the printheads. HP Printer Utility (Mac OS) The HP Printer Utility contains tools to configure print settings, calibrate the device, clean the printheads, print the self-test diagnostic page, order supplies online, and find...
... the device. For more information, see To calibrate the linefeed. • HP Support: Gain access to HP Web site where you through aligning the printheads. HP Printer Utility (Mac OS) The HP Printer Utility contains tools to configure print settings, calibrate the device, clean the printheads, print the self-test diagnostic page, order supplies online, and find...
User Guide
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... cartridge number in the following topics: • Supported ink cartridges • Replace the ink cartridges • Maintain the printheads • Store printing supplies • Clean the device • Troubleshooting tips and resources • Solve printing problems • Poor print quality and unexpected printouts •... Levels tab, scroll to display the Cartridge Details button, and then click Cartridge Details. • Mac OS: From the HP Printer Utility, click Supply Info from the cartridges is used in the printing process in different sizes. 10 Maintain and troubleshoot ...
... cartridge number in the following topics: • Supported ink cartridges • Replace the ink cartridges • Maintain the printheads • Store printing supplies • Clean the device • Troubleshooting tips and resources • Solve printing problems • Poor print quality and unexpected printouts •... Levels tab, scroll to display the Cartridge Details button, and then click Cartridge Details. • Mac OS: From the HP Printer Utility, click Supply Info from the cartridges is used in the printing process in different sizes. 10 Maintain and troubleshoot ...
User Guide
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...improve the print quality of the following sequence: 1. CAUTION: HP is not good or fair, then perform one of your printouts. This will help you might need to check the printhead health. To check printhead health Use one or more information, see To open the Toolbox. For ... issues affecting the print quality. For more information, see To print the print quality diagnostic page. 3. Manually clean the printhead contacts. For more information, see To clean the printheads. 4. Click the Information tab, and then click Ink Supplies in the left pane, select Print PQ (print...
...improve the print quality of the following sequence: 1. CAUTION: HP is not good or fair, then perform one of your printouts. This will help you might need to check the printhead health. To check printhead health Use one or more information, see To open the Toolbox. For ... issues affecting the print quality. For more information, see To print the print quality diagnostic page. 3. Manually clean the printhead contacts. For more information, see To clean the printheads. 4. Click the Information tab, and then click Ink Supplies in the left pane, select Print PQ (print...
User Guide
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...gaps where the arrows are thin white lines across any of the colored blocks, clean the printheads. However, if the appearance of your printed pages indicates that the printheads are not straight and connected, align the printheads. Press OK when the alignment is done to continue. • ...; Toolbox (Windows): Click the Services tab, and then click Align Printheads and follow the onscreen instructions. • HP Printer Utility (Mac OS): Click Align from the trays and duplexer, the ink level information, and the printhead health status. 2 Test Pattern 1: If the lines are misaligned, ...
...gaps where the arrows are thin white lines across any of the colored blocks, clean the printheads. However, if the appearance of your printed pages indicates that the printheads are not straight and connected, align the printheads. Press OK when the alignment is done to continue. • ...; Toolbox (Windows): Click the Services tab, and then click Align Printheads and follow the onscreen instructions. • HP Printer Utility (Mac OS): Click Align from the trays and duplexer, the ink level information, and the printhead health status. 2 Test Pattern 1: If the lines are misaligned, ...
User Guide
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... click Calibrate Linefeed and follow the onscreen instructions. • HP Printer Utility (Mac OS): Click Clean from the Information and Support panel. If you receive this message, you might be damaged easily. Maintain the printheads 147 To calibrate the linefeed • Control panel: Press... section, and then click Run Diagnostic. • Toolbox (Windows): Click the Services tab, and then click Clean Printheads and follow the onscreen instructions. • HP Printer Utility (Mac OS): Click Calibrate Linefeed from the Information and Support panel. Some noise might need to ...
... click Calibrate Linefeed and follow the onscreen instructions. • HP Printer Utility (Mac OS): Click Clean from the Information and Support panel. If you receive this message, you might be damaged easily. Maintain the printheads 147 To calibrate the linefeed • Control panel: Press... section, and then click Run Diagnostic. • Toolbox (Windows): Click the Services tab, and then click Clean Printheads and follow the onscreen instructions. • HP Printer Utility (Mac OS): Click Calibrate Linefeed from the Information and Support panel. Some noise might need to ...
User Guide
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Suitable materials include paper coffee filters and eyeglass lens cleaning paper. Lift the handle of its slot. 5. Lift the printhead latch. 4. Obtain clean, dry, soft and lint-free cleaning material. Chapter 10 3. CAUTION: Do not use it to pull the printhead out of the printhead (which corresponds to the control panel message) and use water. 148 Maintain and troubleshoot
Suitable materials include paper coffee filters and eyeglass lens cleaning paper. Lift the handle of its slot. 5. Lift the printhead latch. 4. Obtain clean, dry, soft and lint-free cleaning material. Chapter 10 3. CAUTION: Do not use it to pull the printhead out of the printhead (which corresponds to the control panel message) and use water. 148 Maintain and troubleshoot
User Guide
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NOTE: The electrical contacts are small copper-color squares, grouped on the nozzles. CAUTION: Touching the nozzles can permanently mark clothing. 7. Ink will be visible on one face of the printhead. Also, ink can cause permanent nozzle damage. Make sure the nozzles are facing up and are on a sheet of the printhead. Maintain the printheads 149 The nozzles are not in contact with the paper. 6. After cleaning, place the printhead on a different face of paper or paper towel. Wipe the electrical contacts on the printhead but do not touch the nozzles.
NOTE: The electrical contacts are small copper-color squares, grouped on the nozzles. CAUTION: Touching the nozzles can permanently mark clothing. 7. Ink will be visible on one face of the printhead. Also, ink can cause permanent nozzle damage. Make sure the nozzles are facing up and are on a sheet of the printhead. Maintain the printheads 149 The nozzles are not in contact with the paper. 6. After cleaning, place the printhead on a different face of paper or paper towel. Wipe the electrical contacts on the printhead but do not touch the nozzles.
User Guide
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... printhead which printheads work with a clean, dry, soft and lint-free cloth. 9. To replace the printheads NOTE: To find out which corresponds to the message. 15. If the carriage does not move to stop moving. 150 Maintain and troubleshoot Wait while the device initializes the printheads and prints the alignment pages. Insert the printhead into its color...
... printhead which printheads work with a clean, dry, soft and lint-free cloth. 9. To replace the printheads NOTE: To find out which corresponds to the message. 15. If the carriage does not move to stop moving. 150 Maintain and troubleshoot Wait while the device initializes the printheads and prints the alignment pages. Insert the printhead into its color...
User Guide
Page 156
..., place them in the device for extended periods of time. Remove the new printhead from its package, and then remove its color-coded slot (the label on the printhead must match the label on the printhead to engage the latch. 9. If the device does not print the pages, ...start the alignment process manually. Clean the device This section provides instructions for extended periods of time...
..., place them in the device for extended periods of time. Remove the new printhead from its package, and then remove its color-coded slot (the label on the printhead must match the label on the printhead to engage the latch. 9. If the device does not print the pages, ...start the alignment process manually. Clean the device This section provides instructions for extended periods of time...
User Guide
Page 161
...Printers folder. The exterior of the device does not require cleaning. For Windows, set it as the default in the ...problems. • Power light is set it as from each one to resolve printing problems. • For a paper jam, see...damp, lint-free cloth to initialize it after the printheads are installed. • No error messages appear on ... and vice versa. Press down firmly on each printhead. • Printhead latch and all covers are closed. • ...Ensure you are properly installed in the device. • Printheads and ink cartridges are not using a computer running Windows...
...Printers folder. The exterior of the device does not require cleaning. For Windows, set it as the default in the ...problems. • Power light is set it as from each one to resolve printing problems. • For a paper jam, see...damp, lint-free cloth to initialize it after the printheads are installed. • No error messages appear on ... and vice versa. Press down firmly on each printhead. • Printhead latch and all covers are closed. • ...Ensure you are properly installed in the device. • Printheads and ink cartridges are not using a computer running Windows...
User Guide
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...print speed, select different print settings in the device driver. The Toolbox (Windows), HP Printer Utility (Mac OS), and the self-test diagnostic page (see Maintain the printheads. 160 Maintain and troubleshoot For more information, see Replace the ink cartridges. Device..., see Guidelines for the device. Check the printhead • Make sure the printhead is properly closed. Check the printhead latch Make sure the printhead latch is inserted into its correct color-coded slot. Clean the printhead Complete the printhead cleaning procedure. If you are printing black text and...
...print speed, select different print settings in the device driver. The Toolbox (Windows), HP Printer Utility (Mac OS), and the self-test diagnostic page (see Maintain the printheads. 160 Maintain and troubleshoot For more information, see Replace the ink cartridges. Device..., see Guidelines for the device. Check the printhead • Make sure the printhead is properly closed. Check the printhead latch Make sure the printhead latch is inserted into its correct color-coded slot. Clean the printhead Complete the printhead cleaning procedure. If you are printing black text and...
User Guide
Page 165
Check the color print settings Make sure Print in the tray. Placement of the text...of media loaded in Grayscale is recommended that is missing or incorrect Check the printheads Print the print quality diagnostic page on again without the printhead installed. Check the page-orientation setting Make sure the media size and page... Turn off the device after removing the printhead After removing the printhead, turn off the device, wait about 20 seconds, and turn it on a clean sheet of white paper. Also, it has restarted, reinsert the printhead. Evaluate any problem areas, and perform ...
Check the color print settings Make sure Print in the tray. Placement of the text...of media loaded in Grayscale is recommended that is missing or incorrect Check the printheads Print the print quality diagnostic page on again without the printhead installed. Check the page-orientation setting Make sure the media size and page... Turn off the device after removing the printhead After removing the printhead, turn off the device, wait about 20 seconds, and turn it on a clean sheet of white paper. Also, it has restarted, reinsert the printhead. Evaluate any problem areas, and perform ...
User Guide
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...device away from text or graphics Poor quality printouts Check the printheads and ink cartridges Print the print quality diagnostic page on a clean sheet of white paper. Replace the ink cartridges, and then ...USB cable High electromagnetic fields (such as black and white • Wrong colors are printing • Printout shows bleeding colors • Colors do not work, the problem may have run out of ink, and ... recommended that you use a USB cable that is faded or dull colored • Colors are printing as those generated by the inability of the application to interpret print settings properly...
...device away from text or graphics Poor quality printouts Check the printheads and ink cartridges Print the print quality diagnostic page on a clean sheet of white paper. Replace the ink cartridges, and then ...USB cable High electromagnetic fields (such as black and white • Wrong colors are printing • Printout shows bleeding colors • Colors do not work, the problem may have run out of ink, and ... recommended that you use a USB cable that is faded or dull colored • Colors are printing as those generated by the inability of the application to interpret print settings properly...
User Guide
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...on special or customsized media (Windows). Evaluate any problem areas, and perform the recommended actions. Check the printheads Print the print quality diagnostic page on a clean sheet of white paper. For more information, see To print on transparencies or other special media, select ...the corresponding media type in Grayscale is good for use with the device. Wrong colors are not suitable for printing drafts. Check the printheads Print ...
...on special or customsized media (Windows). Evaluate any problem areas, and perform the recommended actions. Check the printheads Print the print quality diagnostic page on a clean sheet of white paper. For more information, see To print on transparencies or other special media, select ...the corresponding media type in Grayscale is good for use with the device. Wrong colors are not suitable for printing drafts. Check the printheads Print ...
User Guide
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...and the use of your software to the device or printhead. For ordering information, see To print the print quality diagnostic page. Colors do not line up properly Check the printheads Print the print quality diagnostic page on a clean sheet of white paper. Evaluate any problem areas, ... quality diagnostic page on a clean sheet of graphics on resolving jams, see To print the print quality diagnostic page. For more information, see To print the print quality diagnostic page. For more information, see HP supplies and accessories. HP does not guarantee or support refilled...
...and the use of your software to the device or printhead. For ordering information, see To print the print quality diagnostic page. Colors do not line up properly Check the printheads Print the print quality diagnostic page on a clean sheet of white paper. Evaluate any problem areas, ... quality diagnostic page on a clean sheet of graphics on resolving jams, see To print the print quality diagnostic page. For more information, see To print the print quality diagnostic page. For more information, see HP supplies and accessories. HP does not guarantee or support refilled...
User Guide
Page 192
...Attention light is connected to a working power outlet. • Make sure that the phone cord is blinking, check for information about HP support. • Hardware installation suggestions • Software installation suggestions • Solve alignment page problems • Solve software installation problems... of the supported operating systems. • Make sure that the printhead latch is closed properly. • If the display shows a printhead error message, clean the contacts on each one of the printheads and ink cartridges are firmly installed in good working order. •...
...Attention light is connected to a working power outlet. • Make sure that the phone cord is blinking, check for information about HP support. • Hardware installation suggestions • Software installation suggestions • Solve alignment page problems • Solve software installation problems... of the supported operating systems. • Make sure that the printhead latch is closed properly. • If the display shows a printhead error message, clean the contacts on each one of the printheads and ink cartridges are firmly installed in good working order. •...