Setup Guide
Page 26
... information, see the onscreen user guide on page 28. Press down firmly on each one of the supported operating systems. For more information, see "Self-test diagnostic page" on... the Starter CD) to use the Starter CD that the computer meets at www.hp.com/support. For late-breaking information, see the onscreen user guide on the Starter...covers are closed . • If the display shows a printhead error message, clean the contacts on . Verify installation preliminaries • Make sure to perform a clean uninstallation of the device driver. 6 Troubleshooting This section provides...
... information, see the onscreen user guide on page 28. Press down firmly on each one of the supported operating systems. For more information, see "Self-test diagnostic page" on... the Starter CD) to use the Starter CD that the computer meets at www.hp.com/support. For late-breaking information, see the onscreen user guide on the Starter...covers are closed . • If the display shows a printhead error message, clean the contacts on . Verify installation preliminaries • Make sure to perform a clean uninstallation of the device driver. 6 Troubleshooting This section provides...
User Guide
Page 10
...printheads 146 To calibrate the linefeed 147 To clean the printheads 147 To clean the printhead contacts manually 147 To replace the printheads 150 Store printing supplies ...152 Store ink cartridges ...152 Store printheads ...152 Clean the device ...152 Clean the scanner glass 153 Clean the automatic document feeder (ADF 153 Clean...filling the text or graphics completely 164 Output is faded or dull colored 164 Colors are printing as black and white 164 Wrong colors are printing 164 Printout shows bleeding colors 165 Colors do not line up properly 165 Lines or dots are missing from ...
...printheads 146 To calibrate the linefeed 147 To clean the printheads 147 To clean the printhead contacts manually 147 To replace the printheads 150 Store printing supplies ...152 Store ink cartridges ...152 Store printheads ...152 Clean the device ...152 Clean the scanner glass 153 Clean the automatic document feeder (ADF 153 Clean...filling the text or graphics completely 164 Output is faded or dull colored 164 Colors are printing as black and white 164 Wrong colors are printing 164 Printout shows bleeding colors 165 Colors do not line up properly 165 Lines or dots are missing from ...
User Guide
Page 14
... document is typically installed with the device. For more information, see Toolbox (Windows). For more information, see HP Printer Utility (Mac OS). HP Printer Utility (Mac OS) Contains tools to maintenance services. 1 Get started Readme file and release notes Provide late... resources that are not included in -One parts Find other resources for wireless printing. Toolbox (Microsoft® Windows®) Provides information about printhead health and access to configure print settings, calibrate the device, clean the printheads, print the configuration page, order supplies...
... document is typically installed with the device. For more information, see Toolbox (Windows). For more information, see HP Printer Utility (Mac OS). HP Printer Utility (Mac OS) Contains tools to maintenance services. 1 Get started Readme file and release notes Provide late... resources that are not included in -One parts Find other resources for wireless printing. Toolbox (Microsoft® Windows®) Provides information about printhead health and access to configure print settings, calibrate the device, clean the printheads, print the configuration page, order supplies...
User Guide
Page 96
... ink level for each cartridge. Information tab options include: • Hardware information • myPrintmileage (if installed) • HP Instant Support • HP printhead health • Print PQ (print quality) Diagnostic Page: Allows you through cleaning the printheads. NOTE: The ink levels shown are not available for the device. For more information, see To align the...
... ink level for each cartridge. Information tab options include: • Hardware information • myPrintmileage (if installed) • HP Instant Support • HP printhead health • Print PQ (print quality) Diagnostic Page: Allows you through cleaning the printheads. NOTE: The ink levels shown are not available for the device. For more information, see To align the...
User Guide
Page 97
... to configure print settings, calibrate the device, clean the printheads, print the self-test diagnostic page, order supplies online, and find information about returning and recycling used printing supplies. Configure IP settings for a tray, and set the tray priority. HP Printer Utility (Mac OS) The HP Printer Utility contains tools to change network settings...
... to configure print settings, calibrate the device, clean the printheads, print the self-test diagnostic page, order supplies online, and find information about returning and recycling used printing supplies. Configure IP settings for a tray, and set the tray priority. HP Printer Utility (Mac OS) The HP Printer Utility contains tools to change network settings...
User Guide
Page 147
... addition, some residual ink is left in the following topics: • Supported ink cartridges • Replace the ink cartridges • Maintain the printheads • Store printing supplies • Clean the device • Troubleshooting tips and resources • Solve printing problems • Poor print quality and unexpected printouts • Solve paper-feed... communication, click the Estimated Ink Levels tab, scroll to display the Cartridge Details button, and then click Cartridge Details. • Mac OS: From the HP Printer Utility, click Supply Info from the cartridges is used .
... addition, some residual ink is left in the following topics: • Supported ink cartridges • Replace the ink cartridges • Maintain the printheads • Store printing supplies • Clean the device • Troubleshooting tips and resources • Solve printing problems • Poor print quality and unexpected printouts • Solve paper-feed... communication, click the Estimated Ink Levels tab, scroll to display the Cartridge Details button, and then click Cartridge Details. • Mac OS: From the HP Printer Utility, click Supply Info from the cartridges is used .
User Guide
Page 149
...CAUTION: HP is not good or fair, then perform one of white paper. Manually clean the printhead contacts. Print the print quality diagnostic page on a clean sheet of your printouts. Evaluate any maintenance tools to check the printhead health. Replace the printheads if the problems persist after cleaning. ... page: Print the self-test diagnostic page on a clean sheet of the following sequence: 1. To check printhead health Use one or more information, see To check printhead health. 2. If the status of any printhead is not responsible for damage to run any problem areas...
...CAUTION: HP is not good or fair, then perform one of white paper. Manually clean the printhead contacts. Print the print quality diagnostic page on a clean sheet of your printouts. Evaluate any maintenance tools to check the printhead health. Replace the printheads if the problems persist after cleaning. ... page: Print the self-test diagnostic page on a clean sheet of the following sequence: 1. To check printhead health Use one or more information, see To check printhead health. 2. If the status of any printhead is not responsible for damage to run any problem areas...
User Guide
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...; Toolbox (Windows): Click the Services tab, and then click Align Printheads and follow the onscreen instructions. • HP Printer Utility (Mac OS): Click Align from the trays and duplexer, the ink level information, and the printhead health status. 2 Test Pattern 1: If the lines are not straight.... 146 Maintain and troubleshoot For more information, see To clean the printheads. 4 Test Pattern 3: If there are dark lines or white gaps where the arrows are thin white lines across any of the colored blocks, clean the printheads. For more information, see To calibrate the linefeed. For...
...; Toolbox (Windows): Click the Services tab, and then click Align Printheads and follow the onscreen instructions. • HP Printer Utility (Mac OS): Click Align from the trays and duplexer, the ink level information, and the printhead health status. 2 Test Pattern 1: If the lines are not straight.... 146 Maintain and troubleshoot For more information, see To clean the printheads. 4 Test Pattern 3: If there are dark lines or white gaps where the arrows are thin white lines across any of the colored blocks, clean the printheads. For more information, see To calibrate the linefeed. For...
User Guide
Page 151
... Run Diagnostic. • Toolbox (Windows): Click the Services tab, and then click Clean Printheads and follow the onscreen instructions. • HP Printer Utility (Mac OS): Click Calibrate Linefeed from the Information and Support panel. To clean the printheads NOTE: Cleaning uses ink, so clean the printheads only when necessary. To calibrate the linefeed • Control panel: Press theSetup...
... Run Diagnostic. • Toolbox (Windows): Click the Services tab, and then click Clean Printheads and follow the onscreen instructions. • HP Printer Utility (Mac OS): Click Calibrate Linefeed from the Information and Support panel. To clean the printheads NOTE: Cleaning uses ink, so clean the printheads only when necessary. To calibrate the linefeed • Control panel: Press theSetup...
User Guide
Page 152
Obtain clean, dry, soft and lint-free cleaning material. Chapter 10 3. CAUTION: Do not use it to the control panel message) and use water. 148 Maintain and troubleshoot Lift the printhead latch. 4. Suitable materials include paper coffee filters and eyeglass lens cleaning paper. Lift the handle of the printhead (which corresponds to pull the printhead out of its slot. 5.
Obtain clean, dry, soft and lint-free cleaning material. Chapter 10 3. CAUTION: Do not use it to the control panel message) and use water. 148 Maintain and troubleshoot Lift the printhead latch. 4. Suitable materials include paper coffee filters and eyeglass lens cleaning paper. Lift the handle of the printhead (which corresponds to pull the printhead out of its slot. 5.
User Guide
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Make sure the nozzles are facing up and are small copper-color squares, grouped on one face of the printhead. Maintain the printheads 149 CAUTION: Touching the nozzles can permanently mark clothing. 7. After cleaning, place the printhead on a different face of paper or paper towel. 6. The nozzles are on a sheet of the printhead. Also, ink can cause permanent nozzle damage. Ink will be visible on the printhead but do not touch the nozzles. Wipe the electrical contacts on the nozzles. NOTE: The electrical contacts are not in contact with the paper.
Make sure the nozzles are facing up and are small copper-color squares, grouped on one face of the printhead. Maintain the printheads 149 CAUTION: Touching the nozzles can permanently mark clothing. 7. After cleaning, place the printhead on a different face of paper or paper towel. 6. The nozzles are on a sheet of the printhead. Also, ink can cause permanent nozzle damage. Ink will be visible on the printhead but do not touch the nozzles. Wipe the electrical contacts on the nozzles. NOTE: The electrical contacts are not in contact with the paper.
User Guide
Page 154
If the device does not print the pages, start the alignment process manually. Chapter 10 8. Insert the printhead into its color-coded slot (the label on the printhead must match the label on the device. You might have to apply some pressure to stop moving. 150 Maintain and...latch. 12. If the control panel message remains, replace the printhead which corresponds to the left automatically, press and hold the OK button for the remaining printhead. 13. To replace the printheads NOTE: To find out which printheads work with a clean, dry, soft and lint-free cloth. 9. If the ...
If the device does not print the pages, start the alignment process manually. Chapter 10 8. Insert the printhead into its color-coded slot (the label on the printhead must match the label on the device. You might have to apply some pressure to stop moving. 150 Maintain and...latch. 12. If the control panel message remains, replace the printhead which corresponds to the left automatically, press and hold the OK button for the remaining printhead. 13. To replace the printheads NOTE: To find out which printheads work with a clean, dry, soft and lint-free cloth. 9. If the ...
User Guide
Page 156
...color-coded slot (the label on the printhead must match the label on the printhead to ensure proper contact. 8. Pull the printhead latch all the way forward, and then press down firmly on the printhead latch). For more information, see To align the printheads. CAUTION: Do not shake printheads after the caps are removed. 7. Clean... the device This section provides instructions for extended periods of time. Insert the printhead into its ...
...color-coded slot (the label on the printhead must match the label on the printhead to ensure proper contact. 8. Pull the printhead latch all the way forward, and then press down firmly on the printhead latch). For more information, see To align the printheads. CAUTION: Do not shake printheads after the caps are removed. 7. Clean... the device This section provides instructions for extended periods of time. Insert the printhead into its ...
User Guide
Page 161
...the device. • For paper-feed problems, such as the default in their correct color-coded slots. Ensure you are not using a computer running Windows. • You ...Printhead latch and all covers are closed. • The rear access panel or optional duplexer is on . The exterior of the device, as well as the current or default printer. Keep fluids away from the interior of the device does not require cleaning.... Close programs that you have a dynamic IP address for wired networking, and have removed the orange protective caps from each one to ensure proper...
...the device. • For paper-feed problems, such as the default in their correct color-coded slots. Ensure you are not using a computer running Windows. • You ...Printhead latch and all covers are closed. • The rear access panel or optional duplexer is on . The exterior of the device, as well as the current or default printer. Keep fluids away from the interior of the device does not require cleaning.... Close programs that you have a dynamic IP address for wired networking, and have removed the orange protective caps from each one to ensure proper...
User Guide
Page 164
...different print settings in the device driver. For more information, see Maintain the printheads. Check the printhead latch Make sure the printhead latch is inserted into its correct color-coded slot. For more information, see Guidelines for radio interference If the device ... might be empty. For more information, see To replace the printheads. • Remove the printhead, and check to see Change print settings. Chapter 10 Clean the printhead Complete the printhead cleaning procedure. The Toolbox (Windows), HP Printer Utility (Mac OS), and the self-test diagnostic page ...
...different print settings in the device driver. For more information, see Maintain the printheads. Check the printhead latch Make sure the printhead latch is inserted into its correct color-coded slot. For more information, see Guidelines for radio interference If the device ... might be empty. For more information, see To replace the printheads. • Remove the printhead, and check to see Change print settings. Chapter 10 Clean the printhead Complete the printhead cleaning procedure. The Toolbox (Windows), HP Printer Utility (Mac OS), and the self-test diagnostic page ...
User Guide
Page 165
Check the color print settings Make sure Print in Grayscale is not selected in the printer driver. Also, it is recommended that you use a USB cable that is missing or incorrect Check the printheads Print the print quality diagnostic page on the page is less than the ... printhead. Evaluate any problem areas, and perform the recommended actions. Check the margin settings Make sure the margin settings for the document do not exceed the printable area of these electromagnetic fields. For more information, see To print the print quality diagnostic page. Something on a clean sheet...
Check the color print settings Make sure Print in Grayscale is not selected in the printer driver. Also, it is recommended that you use a USB cable that is missing or incorrect Check the printheads Print the print quality diagnostic page on the page is less than the ... printhead. Evaluate any problem areas, and perform the recommended actions. Check the margin settings Make sure the margin settings for the document do not exceed the printable area of these electromagnetic fields. For more information, see To print the print quality diagnostic page. Something on a clean sheet...
User Guide
Page 166
...troubleshoot Also, it is recommended that you use a USB cable that is faded or dull colored • Colors are missing from the source of the electromagnetic fields. For more information, see Replace the...application to printouts. See the release notes for specific help. Make sure the media meets HP specifications, and try to the application's documentation, or contact the software manufacturer for known software... Poor quality printouts Check the printheads and ink cartridges Print the print quality diagnostic page on a clean sheet of ink, and the print job was cancelled.
...troubleshoot Also, it is recommended that you use a USB cable that is faded or dull colored • Colors are missing from the source of the electromagnetic fields. For more information, see Replace the...application to printouts. See the release notes for specific help. Make sure the media meets HP specifications, and try to the application's documentation, or contact the software manufacturer for known software... Poor quality printouts Check the printheads and ink cartridges Print the print quality diagnostic page on a clean sheet of ink, and the print job was cancelled.
User Guide
Page 168
... perform the recommended actions. Check the paper type setting When printing on special or customsized media (Windows). Colors are not suitable for printing drafts. Check the printheads Print the print quality diagnostic page on a clean sheet of white paper. For more information, see To print on transparencies or other special media, select the...
... perform the recommended actions. Check the paper type setting When printing on special or customsized media (Windows). Colors are not suitable for printing drafts. Check the printheads Print the print quality diagnostic page on a clean sheet of white paper. For more information, see To print on transparencies or other special media, select the...
User Guide
Page 169
Check the graphics placement Use the zoom or print preview feature of your software to the device or printhead. Solve paper-feed problems For information on a clean sheet of white paper. Make sure it is supported for gaps in the device. Solve paper-feed problems 165 Evaluate ...HP does not guarantee or support refilled ink cartridges. Another paper-feed problem is occurring Media is not supported for the printer or tray Use only media that is aligned with . For more information, see To print the print quality diagnostic page. Colors do not line up properly Check the printheads...
Check the graphics placement Use the zoom or print preview feature of your software to the device or printhead. Solve paper-feed problems For information on a clean sheet of white paper. Make sure it is supported for gaps in the device. Solve paper-feed problems 165 Evaluate ...HP does not guarantee or support refilled ink cartridges. Another paper-feed problem is occurring Media is not supported for the printer or tray Use only media that is aligned with . For more information, see To print the print quality diagnostic page. Colors do not line up properly Check the printheads...
User Guide
Page 192
... If the Attention light is closed properly. • If the display shows a printhead error message, clean the contacts on the control panel. • Make sure that the printhead latch is blinking, check for information about HP support. • Hardware installation suggestions • Software installation suggestions • Solve ...with paper. • Make sure that no lights are on or blinking except the Ready light, which should be on each one of the printheads and ink cartridges are not all installed. • Make sure that the device can print a self-test diagnostic page. ...
... If the Attention light is closed properly. • If the display shows a printhead error message, clean the contacts on the control panel. • Make sure that the printhead latch is blinking, check for information about HP support. • Hardware installation suggestions • Software installation suggestions • Solve ...with paper. • Make sure that no lights are on or blinking except the Ready light, which should be on each one of the printheads and ink cartridges are not all installed. • Make sure that the device can print a self-test diagnostic page. ...