Setup Guide
Page 26
... installation suggestions Check the computer system • Make sure that your computer is blinking, check for messages on each one of the supported operating systems. For more information, see "Self-test diagnostic page" on the Starter CD. •...hp.com/support. 6 Troubleshooting This section provides troubleshooting suggestions for some of the most common issues associated with hardware and software installation. Check the printheads and ink cartridges • Make sure that the printhead latch and all other programs are closed . • If the display shows a printhead error...
... installation suggestions Check the computer system • Make sure that your computer is blinking, check for messages on each one of the supported operating systems. For more information, see "Self-test diagnostic page" on the Starter CD. •...hp.com/support. 6 Troubleshooting This section provides troubleshooting suggestions for some of the most common issues associated with hardware and software installation. Check the printheads and ink cartridges • Make sure that the printhead latch and all other programs are closed . • If the display shows a printhead error...
User Guide
Page 10
... tips and resources 157 Solve printing problems ...158 The device shuts down unexpectedly 158 Error message appears on control-panel display 158 The device is not responding (nothing prints 158 Device does not accept printhead 159 Device takes a long time to print 160 Blank or partial page printed 160... Ink is not filling the text or graphics completely 164 Output is faded or dull colored 164 Colors are printing as black and white 164 Wrong colors are printing 164 Printout shows bleeding colors 165 Colors do not line up properly 165 Lines or dots are missing from text or graphics ...
... tips and resources 157 Solve printing problems ...158 The device shuts down unexpectedly 158 Error message appears on control-panel display 158 The device is not responding (nothing prints 158 Device does not accept printhead 159 Device takes a long time to print 160 Blank or partial page printed 160... Ink is not filling the text or graphics completely 164 Output is faded or dull colored 164 Colors are printing as black and white 164 Wrong colors are printing 164 Printout shows bleeding colors 165 Colors do not line up properly 165 Lines or dots are missing from text or graphics ...
User Guide
Page 11
...was copied 167 Documents are missing or faded 168 Size is reduced ...168 Copy quality is poor ...168 Copy defects are apparent 168 Error messages appear 169 The device prints half a page, then ejects the paper 169 Solve scan problems ...169 Scanner did nothing ...170 Scan... Clear jams ...192 Clear a jam in the device 193 Clear jams in the ADF ...195 Tips for avoiding jams ...197 A HP supplies and accessories Order printing supplies online 198 Accessories ...198 Supplies ...198 Ink cartridges ...198 Printheads ...199 HP media ...199 B Support and warranty Obtain electronic support ...200 7
...was copied 167 Documents are missing or faded 168 Size is reduced ...168 Copy quality is poor ...168 Copy defects are apparent 168 Error messages appear 169 The device prints half a page, then ejects the paper 169 Solve scan problems ...169 Scanner did nothing ...170 Scan... Clear jams ...192 Clear a jam in the device 193 Clear jams in the ADF ...195 Tips for avoiding jams ...197 A HP supplies and accessories Order printing supplies online 198 Accessories ...198 Supplies ...198 Ink cartridges ...198 Printheads ...199 HP media ...199 B Support and warranty Obtain electronic support ...200 7
User Guide
Page 15
..., error, and warning information about using the software. Diagnoses issues that affect print quality and helps you quickly identify, diagnose, and resolve printing problems. For more information, see HP Instant Support. www.hp.com/support www.hp.com Lists information to contact HP. ...8226; Number of pages printed from the trays and accessories • Ink levels • Printhead health status Provides network configuration information. (continued) Resource HP Instant Support Control panel Logs and reports Self-test diagnostic page Network configuration page Print quality diagnostic...
..., error, and warning information about using the software. Diagnoses issues that affect print quality and helps you quickly identify, diagnose, and resolve printing problems. For more information, see HP Instant Support. www.hp.com/support www.hp.com Lists information to contact HP. ...8226; Number of pages printed from the trays and accessories • Ink levels • Printhead health status Provides network configuration information. (continued) Resource HP Instant Support Control panel Logs and reports Self-test diagnostic page Network configuration page Print quality diagnostic...
User Guide
Page 87
...to print a report only if there is loaded in the report to fix the problem and rerun the test. Make sure the ink cartridges and printheads are still having problems faxing, check the fax settings listed in the input tray before starting the test. 3. Review the report. • ...Setup. 4. Select Tools, and then select Run Fax Test. Test fax setup 83 The device displays the status of the device and to print error reports and confirmation reports automatically for faxing. To test fax setup 1. A confirmation message that the phone cord is sending and receiving faxes at high...
...to print a report only if there is loaded in the report to fix the problem and rerun the test. Make sure the ink cartridges and printheads are still having problems faxing, check the fax settings listed in the input tray before starting the test. 3. Review the report. • ...Setup. 4. Select Tools, and then select Run Fax Test. Test fax setup 83 The device displays the status of the device and to print error reports and confirmation reports automatically for faxing. To test fax setup 1. A confirmation message that the phone cord is sending and receiving faxes at high...
User Guide
Page 161
.... • Power cord and other cables are working, and are installed. • No error messages appear on and not blinking. See your computer's documentation for more information, see Solve ...to wipe dust, smudges, and stains off the power and unplug the power cord from each one to resolve printing problems. • For a paper jam, see Electrical specifications. • ...properly installed in the device. • Printheads and ink cartridges are performing a task. When the device is not jammed in their correct color-coded slots. Troubleshooting tips and resources ...
.... • Power cord and other cables are working, and are installed. • No error messages appear on and not blinking. See your computer's documentation for more information, see Solve ...to wipe dust, smudges, and stains off the power and unplug the power cord from each one to resolve printing problems. • For a paper jam, see Electrical specifications. • ...properly installed in the device. • Printheads and ink cartridges are performing a task. When the device is not jammed in their correct color-coded slots. Troubleshooting tips and resources ...
User Guide
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...see Electrical specifications. The device is not responding (nothing prints) • Device does not accept printhead • Device takes a long time to print • Blank or partial page printed •...Manual Subnet Mask and the Manual Default Gateway, if necessary, and then click Apply. Error message appears on control-panel display • The device is connected firmly to the embedded...tips and resources. 158 Maintain and troubleshoot If the problem persists, visit the HP Web site (www.hp.com/support) for the latest troubleshooting information, or product fixes and updates. Chapter...
...see Electrical specifications. The device is not responding (nothing prints) • Device does not accept printhead • Device takes a long time to print • Blank or partial page printed •...Manual Subnet Mask and the Manual Default Gateway, if necessary, and then click Apply. Error message appears on control-panel display • The device is connected firmly to the embedded...tips and resources. 158 Maintain and troubleshoot If the problem persists, visit the HP Web site (www.hp.com/support) for the latest troubleshooting information, or product fixes and updates. Chapter...
User Guide
Page 192
If the Attention light is blinking, check for information about HP support. • Hardware installation suggestions • Software installation suggestions • Solve alignment page problems • Solve software installation problems • Solve network problems ... if they are not all of the supported operating systems. • Make sure that the printhead latch is closed properly. • If the display shows a printhead error message, clean the contacts on each one of the printheads and ink cartridges are firmly installed in good working order. • Make sure that the ...
If the Attention light is blinking, check for information about HP support. • Hardware installation suggestions • Software installation suggestions • Solve alignment page problems • Solve software installation problems • Solve network problems ... if they are not all of the supported operating systems. • Make sure that the printhead latch is closed properly. • If the display shows a printhead error message, clean the contacts on each one of the printheads and ink cartridges are firmly installed in good working order. • Make sure that the ...
User Guide
Page 239
...printheads aligning 146 clean 147 clean contacts manually 147 health, check 145 locating 14 maintaining 145 order online 198 part numbers 199 remove 204 replace 150 status 87, 97, 145 supported 208 troubleshoot 159 warranty 203 privacy, HP... and printheads 204 replace ink cartridges 144 printheads 150 reports confirmation, fax 84 error, fax...Color Photo button 17 235 or WIAcompliant program 55 from control panel 52 from Webscan 55 OCR 56 proof sheets 64 quality 171 Scan Menu button 16 scan specifications 212 send to computer 68 scan cancel 57 Direct Digital Filing 52 edit images 56 error...
...printheads aligning 146 clean 147 clean contacts manually 147 health, check 145 locating 14 maintaining 145 order online 198 part numbers 199 remove 204 replace 150 status 87, 97, 145 supported 208 troubleshoot 159 warranty 203 privacy, HP... and printheads 204 replace ink cartridges 144 printheads 150 reports confirmation, fax 84 error, fax...Color Photo button 17 235 or WIAcompliant program 55 from control panel 52 from Webscan 55 OCR 56 proof sheets 64 quality 171 Scan Menu button 16 scan specifications 212 send to computer 68 scan cancel 57 Direct Digital Filing 52 edit images 56 error...