User's Guide
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... manually 34 To replace the printheads...36 Calibrating the color...37 Troubleshooting tips and resources...38 General troubleshooting tips...39 Resolving printing problems...40 Printer shuts down unexpectedly 40 All printer lights are on...40 Printer is not responding (nothing prints 40 Printer does not accept printhead 41 Printer takes a long time to print 41 Blank page...
... manually 34 To replace the printheads...36 Calibrating the color...37 Troubleshooting tips and resources...38 General troubleshooting tips...39 Resolving printing problems...40 Printer shuts down unexpectedly 40 All printer lights are on...40 Printer is not responding (nothing prints 40 Printer does not accept printhead 41 Printer takes a long time to print 41 Blank page...
User's Guide
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This guide provides details about how to use the printer and to resolve printer and printing problems. This section contains the following information: ● Finding other resources for buying the printer. 1 Getting started Thank you for the product ● Accessibility ● Understanding the printer parts ENWW 1
This guide provides details about how to use the printer and to resolve printer and printing problems. This section contains the following information: ● Finding other resources for buying the printer. 1 Getting started Thank you for the product ● Accessibility ● Understanding the printer parts ENWW 1
User's Guide
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..., and warning information about printhead health and access to printer maintenance services. Getting started ENWW The HP Printer Utility is normally installed with the printer. Embedded Web server (network connection) Allows you quickly identify, diagnose, and resolve printing problems. See HP Instant Support. in the box with the printer software. Toolbox (Microsoft® Windows®) Provides information...
..., and warning information about printhead health and access to printer maintenance services. Getting started ENWW The HP Printer Utility is normally installed with the printer. Embedded Web server (network connection) Allows you quickly identify, diagnose, and resolve printing problems. See HP Instant Support. in the box with the printer software. Toolbox (Microsoft® Windows®) Provides information...
User's Guide
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...to test a variety of office paper. Photo paper ● Use the Best mode to stack up . Use HP media for details on HP media. Note that conforms to the printer specifications. Tips for selecting and using print media For the best results, observe the following media: ● Multipart... and aligned against the right and back edges of media at www.hp.com for optimum print quality. See Understanding specifications for supported media. ● To prevent jams, poor print quality, and other printer problems, avoid the following guidelines. ● Always use media that in this...
...to test a variety of office paper. Photo paper ● Use the Best mode to stack up . Use HP media for details on HP media. Note that conforms to the printer specifications. Tips for selecting and using print media For the best results, observe the following media: ● Multipart... and aligned against the right and back edges of media at www.hp.com for optimum print quality. See Understanding specifications for supported media. ● To prevent jams, poor print quality, and other printer problems, avoid the following guidelines. ● Always use media that in this...
User's Guide
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4 Maintaining and troubleshooting This section contains the following information for maintaining the printer and for troubleshooting printer or printing problems. ● Replacing the ink cartridges ● Maintaining the printheads ● Calibrating the color ● Troubleshooting tips and resources ● General troubleshooting tips ● Resolving printing problems ● Poor print quality and unexpected printouts ● Resolving paper-feed problems ● Resolving printer management problems ● Troubleshooting installation issues ● Clearing jams ENWW 29
4 Maintaining and troubleshooting This section contains the following information for maintaining the printer and for troubleshooting printer or printing problems. ● Replacing the ink cartridges ● Maintaining the printheads ● Calibrating the color ● Troubleshooting tips and resources ● General troubleshooting tips ● Resolving printing problems ● Poor print quality and unexpected printouts ● Resolving paper-feed problems ● Resolving printer management problems ● Troubleshooting installation issues ● Clearing jams ENWW 29
User's Guide
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...printheads, if the problems persist after cleaning. Click the Information tab and click Ink Supplies in the Print Quality section, and click Apply. ● Printer driver (Windows): Click the Services tab. This will help you might need to clean the printheads. If the color tints on printed ...print quality of the following sequence: 1. Manually clean the printhead contacts. See To replace the printheads. CAUTION HP is not good or fair, then perform one of the printer. See Understanding the configuration page. ● Embedded Web server: Open the embedded Web server (see To ...
...printheads, if the problems persist after cleaning. Click the Information tab and click Ink Supplies in the Print Quality section, and click Apply. ● Printer driver (Windows): Click the Services tab. This will help you might need to clean the printheads. If the color tints on printed ...print quality of the following sequence: 1. Manually clean the printhead contacts. See To replace the printheads. CAUTION HP is not good or fair, then perform one of the printer. See Understanding the configuration page. ● Embedded Web server: Open the embedded Web server (see To ...
User's Guide
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... print the configuration page and verify that the network settings have been reset. To reset the printer's network settings (HP Officejet Pro K550dtn/K550dtwn) 1. Press / (Configuration Page button) to resolve printing problems. ● For paper jam, see Clearing jams. ● For paper-feed problems, such as the paper skew and paper pick, see Resolving paper-feed...
... print the configuration page and verify that the network settings have been reset. To reset the printer's network settings (HP Officejet Pro K550dtn/K550dtwn) 1. Press / (Configuration Page button) to resolve printing problems. ● For paper jam, see Clearing jams. ● For paper-feed problems, such as the paper skew and paper pick, see Resolving paper-feed...
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... (nothing prints) If the printer supports wireless communication, see also Problems setting up or using wireless communication. If the problem persists, visit HP website (www.hp.com/ support/officejetprok550) for voltage requirements. Check the printer software installation ▲ If the printer is turned off . otherwise, the printer software might not be printed. Resolving printing problems Printer shuts down unexpectedly Check...
... (nothing prints) If the printer supports wireless communication, see also Problems setting up or using wireless communication. If the problem persists, visit HP website (www.hp.com/ support/officejetprok550) for voltage requirements. Check the printer software installation ▲ If the printer is turned off . otherwise, the printer software might not be printed. Resolving printing problems Printer shuts down unexpectedly Check...
User's Guide
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... check to make sure the orange protective caps have been removed from intrusion. After the printer has restarted, reinsert the printhead. If the problem persists, the firewall is inserted into its correct color-coded slot. Re-enable the firewall. Printer does not accept printhead Check the printhead latch ▲ Make sure the printhead latch...
... check to make sure the orange protective caps have been removed from intrusion. After the printer has restarted, reinsert the printhead. If the problem persists, the firewall is inserted into its correct color-coded slot. Re-enable the firewall. Printer does not accept printhead Check the printhead latch ▲ Make sure the printhead latch...
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...page on a wireless network. Evaluate any problem areas, and perform the recommended actions (see Interpreting control panel lights). To increase the print speed, select different print settings in the printer driver. See Setting minimum margins. Check the color print settings ▲ Make sure Print... The Toolbox (Windows), HP Printer Utility (Mac OS), and the configuration page (see Understanding the configuration page) provide information about ink levels. Check the media settings ● Make sure you select the correct print quality settings in the printer driver for the document ...
...page on a wireless network. Evaluate any problem areas, and perform the recommended actions (see Interpreting control panel lights). To increase the print speed, select different print settings in the printer driver. See Setting minimum margins. Check the color print settings ▲ Make sure Print... The Toolbox (Windows), HP Printer Utility (Mac OS), and the configuration page (see Understanding the configuration page) provide information about ink levels. Check the media settings ● Make sure you select the correct print quality settings in the printer driver for the document ...
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... to scale the document to fit the media size currently selected. See the release notes for specific help. ENWW Resolving printing problems 43 Check the printer location and length of these electromagnetic fields. Also, it is less than 3 meters (9.8 feet) long to minimize the effects of USB cable ▲...; High electromagnetic fields (such as those generated by the inability of your printer. If the above solutions do not work, the problem may be cut off if the document size is larger than the media that is recommended that you use a USB...
... to scale the document to fit the media size currently selected. See the release notes for specific help. ENWW Resolving printing problems 43 Check the printer location and length of these electromagnetic fields. Also, it is less than 3 meters (9.8 feet) long to minimize the effects of USB cable ▲...; High electromagnetic fields (such as those generated by the inability of your printer. If the above solutions do not work, the problem may be cut off if the document size is larger than the media that is recommended that you use a USB...
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Make sure the media used meets HP specifications, and try to a job that is ready, resend the job. Meaningless characters print If an interruption occurs to print again. Make sure the cable connections at both ends are low on the printer without connecting the cable, and delete...the print job and wait for supported media. ● Make sure you want to printouts. Move the printer away from the print spooler. If the problem persists, turn off the printer, disconnect the cable from the same application, try printing a backup copy of the electromagnetic fields. If ...
Make sure the media used meets HP specifications, and try to a job that is ready, resend the job. Meaningless characters print If an interruption occurs to print again. Make sure the cable connections at both ends are low on the printer without connecting the cable, and delete...the print job and wait for supported media. ● Make sure you want to printouts. Move the printer away from the print spooler. If the problem persists, turn off the printer, disconnect the cable from the same application, try printing a backup copy of the electromagnetic fields. If ...
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... ▲ Make sure ink cartridges have not been tampered with. Colors do not line up properly Check the printheads ▲ Print the print quality diagnostic page on a clean sheet of white paper. HP does not guarantee or support refilled ink cartridges. Lines or dots ...4 Maintaining and troubleshooting ENWW Printout shows bleeding colors Check the print settings ▲ Some media type settings (such as for gaps in the printer driver. For ordering information, see To print the print quality diagnostic page). Evaluate any problem areas, and perform the recommended actions (see...
... ▲ Make sure ink cartridges have not been tampered with. Colors do not line up properly Check the printheads ▲ Print the print quality diagnostic page on a clean sheet of white paper. HP does not guarantee or support refilled ink cartridges. Lines or dots ...4 Maintaining and troubleshooting ENWW Printout shows bleeding colors Check the print settings ▲ Some media type settings (such as for gaps in the printer driver. For ordering information, see To print the print quality diagnostic page). Evaluate any problem areas, and perform the recommended actions (see...
User's Guide
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...9679; Make sure media is loaded in the tray is inserted properly. ENWW Resolving paper-feed problems 47 Media is not coming out correctly ● Make sure the output tray extension is aligned with the printer opening. ● Check for supported media. Media is not picked up from the output ...are snug, but not tight, against the stack. ● Make sure media in the tray. See Clearing jams. Another paper-feed problem is occurring Media is not supported for the printer or tray ▲ Use only media that is a limit to the correct markings in the opposite direction of the...
...9679; Make sure media is loaded in the tray is inserted properly. ENWW Resolving paper-feed problems 47 Media is not coming out correctly ● Make sure the output tray extension is aligned with the printer opening. ● Check for supported media. Media is not picked up from the output ...are snug, but not tight, against the stack. ● Make sure media in the tray. See Clearing jams. Another paper-feed problem is occurring Media is not supported for the printer or tray ▲ Use only media that is a limit to the correct markings in the opposite direction of the...
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...that involve managing the printer. Check the printer IP address ● Print the configuration pages of the printer, and locate the printer's IP address on and working properly. ENWW Resolving printer management problems 49 Resolving printer management problems This section provide solutions to the printer. ● Make sure... the configuration page. ● Ping the printer using is securely connected to common problems that you are using the IP address from an MS-DOS prompt. See Configuring the printer (Windows) or Configuring the printer (Mac OS). ● Make sure the...
...that involve managing the printer. Check the printer IP address ● Print the configuration pages of the printer, and locate the printer's IP address on and working properly. ENWW Resolving printer management problems 49 Resolving printer management problems This section provide solutions to the printer. ● Make sure... the configuration page. ● Ping the printer using is securely connected to common problems that you are using the IP address from an MS-DOS prompt. See Configuring the printer (Windows) or Configuring the printer (Mac OS). ● Make sure the...
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... computers that will be downloaded from www.hp.com/support/officejetprok550. Problems installing software NOTE Visit HP website (www.hp.com/support/officejetprok550) for damage. Verify installation preliminaries ● Before installing software on a Windows computer, ensure all other programs are closed or disabled. ● Make sure the printer is installed on . ● All applications, including...
... computers that will be downloaded from www.hp.com/support/officejetprok550. Problems installing software NOTE Visit HP website (www.hp.com/support/officejetprok550) for damage. Verify installation preliminaries ● Before installing software on a Windows computer, ensure all other programs are closed or disabled. ● Make sure the printer is installed on . ● All applications, including...
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... of the conditions listed in the dialog box to Settings, and then click Printers or Printers and Faxes. 3. See Understanding the configuration page. 2. Alternatively, create a new HP standard TCP/IP port (using the IP address listed on the configuration page ...during the software installation. Select Standard TCP/IP Port and click New Port. Click OK twice to communicate with a static IP address. Compare the IP address listed in the printer driver match the printer IP address: 1. Problems...
... of the conditions listed in the dialog box to Settings, and then click Printers or Printers and Faxes. 3. See Understanding the configuration page. 2. Alternatively, create a new HP standard TCP/IP port (using the IP address listed on the configuration page ...during the software installation. Select Standard TCP/IP Port and click New Port. Click OK twice to communicate with a static IP address. Compare the IP address listed in the printer driver match the printer IP address: 1. Problems...
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... might have access to the wireless network. Open the configuration utility for the network card installed in the left pane. 4. Possible problems include the following to find the settings for your network: ● Infrastructure communication mode: Open the wireless access point's (WAP...wireless communication (HP Officejet Pro K550dtwn)). Click the Networking tab, and then click Wireless (802.11) in your computer, and ensure that the profile selected is a set to the correct wireless profile. Users can ensure this by checking the wireless settings on the printer's network ...
... might have access to the wireless network. Open the configuration utility for the network card installed in the left pane. 4. Possible problems include the following to find the settings for your network: ● Infrastructure communication mode: Open the wireless access point's (WAP...wireless communication (HP Officejet Pro K550dtwn)). Click the Networking tab, and then click Wireless (802.11) in your computer, and ensure that the profile selected is a set to the correct wireless profile. Users can ensure this by checking the wireless settings on the printer's network ...
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5 Printer lights reference The printer lights indicate printer status and are useful for diagnosing printing problems. This section contains information about the printer lights, what they indicate, and what action to take if necessary. ● Interpreting control panel lights ● Interpreting network connector lights ENWW 57
5 Printer lights reference The printer lights indicate printer status and are useful for diagnosing printing problems. This section contains information about the printer lights, what they indicate, and what action to take if necessary. ● Interpreting control panel lights ● Interpreting network connector lights ENWW 57
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If the printer is turned on the printer. ENWW Interpreting network connector lights 63 Light description/Light pattern Link light is off . Activity light is connected, see Problems connecting to the network. ▲ If the printer is turned off, turn on and a network cable is off . Explanation and recommended action The printer is turned off or is not connected to a network.
If the printer is turned on the printer. ENWW Interpreting network connector lights 63 Light description/Light pattern Link light is off . Activity light is connected, see Problems connecting to the network. ▲ If the printer is turned off, turn on and a network cable is off . Explanation and recommended action The printer is turned off or is not connected to a network.