User's Guide
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...allowed under the copyright laws. Windows Connect NowTM is a registered trademark of HP, BroadCom and LinkSys. 4. Unplug this product to change without prior written permission is grounded, check with the printer. 2. Install the product securely on the product. registered trademarks of Microsoft ...inside. If the product does not operate normally, see Maintaining and troubleshooting. 9. Do not install or use this product to qualified service personnel. Nothing herein should be liable for HP products and services are registered trademarks of Adobe Systems Incorporate. If ...
...allowed under the copyright laws. Windows Connect NowTM is a registered trademark of HP, BroadCom and LinkSys. 4. Unplug this product to change without prior written permission is grounded, check with the printer. 2. Install the product securely on the product. registered trademarks of Microsoft ...inside. If the product does not operate normally, see Maintaining and troubleshooting. 9. Do not install or use this product to qualified service personnel. Nothing herein should be liable for HP products and services are registered trademarks of Adobe Systems Incorporate. If ...
User's Guide
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...Front view...5 Control panel...6 Back view...7 2 Installing the accessories Installing the duplex unit...10 Installing tray 2...11 3 Using the printer Selecting print media...14 Tips for selecting and using print media 14 Understanding specifications for supported media 15 Understanding supported sizes 15 ... on special or custom-sized media (Windows 26 To print on special or custom-sized media (Mac OS 26 4 Maintaining and troubleshooting Replacing the ink cartridges...30 Maintaining the printheads...31 To check printhead health...31 To print the print quality diagnostic page 31 ENWW iii
...Front view...5 Control panel...6 Back view...7 2 Installing the accessories Installing the duplex unit...10 Installing tray 2...11 3 Using the printer Selecting print media...14 Tips for selecting and using print media 14 Understanding specifications for supported media 15 Understanding supported sizes 15 ... on special or custom-sized media (Windows 26 To print on special or custom-sized media (Mac OS 26 4 Maintaining and troubleshooting Replacing the ink cartridges...30 Maintaining the printheads...31 To check printhead health...31 To print the print quality diagnostic page 31 ENWW iii
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... manually 34 To replace the printheads...36 Calibrating the color...37 Troubleshooting tips and resources...38 General troubleshooting tips...39 Resolving printing problems...40 Printer shuts down unexpectedly 40 All printer lights are on...40 Printer is not responding (nothing prints 40 Printer does not accept printhead 41 Printer takes a long time to print 41 Blank page printed...
... manually 34 To replace the printheads...36 Calibrating the color...37 Troubleshooting tips and resources...38 General troubleshooting tips...39 Resolving printing problems...40 Printer shuts down unexpectedly 40 All printer lights are on...40 Printer is not responding (nothing prints 40 Printer does not accept printhead 41 Printer takes a long time to print 41 Blank page printed...
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Getting started ENWW Embedded Web server (network connection) Allows you to printer maintenance services. The Toolbox is normally installed with the printer software, if you quickly identify, diagnose, and resolve printing problems. See HP Instant Support. You can obtain product information and further troubleshooting resources that includes it. Control panel Provides status, error, and warning...
Getting started ENWW Embedded Web server (network connection) Allows you to printer maintenance services. The Toolbox is normally installed with the printer software, if you quickly identify, diagnose, and resolve printing problems. See HP Instant Support. You can obtain product information and further troubleshooting resources that includes it. Control panel Provides status, error, and warning...
User's Guide
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4 Maintaining and troubleshooting This section contains the following information for maintaining the printer and for troubleshooting printer or printing problems. ● Replacing the ink cartridges ● Maintaining the printheads ● Calibrating the color ● Troubleshooting tips and resources ● General troubleshooting tips ● Resolving printing problems ● Poor print quality and unexpected printouts ● Resolving paper-feed problems ● Resolving printer management problems ● Troubleshooting installation issues ● Clearing jams ENWW 29
4 Maintaining and troubleshooting This section contains the following information for maintaining the printer and for troubleshooting printer or printing problems. ● Replacing the ink cartridges ● Maintaining the printheads ● Calibrating the color ● Troubleshooting tips and resources ● General troubleshooting tips ● Resolving printing problems ● Poor print quality and unexpected printouts ● Resolving paper-feed problems ● Resolving printer management problems ● Troubleshooting installation issues ● Clearing jams ENWW 29
User's Guide
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NOTE After removing a cartridge from its package. 4. Remove the new ink cartridge from its color-coded slot and insert the cartridge into the slot. Do not remove a cartridge from the Toolbox (Windows), the HP Printer Utility (Mac OS), or the embedded Web server. To replace the ink cartridges 1. Remove the ink cartridge that... 5. To find out which ink cartridges work with its package, install it firmly toward you. 3. Close the ink cartridge cover. 30 Chapter 4 Maintaining and troubleshooting ENWW You can check the estimated ink levels from the printer for long periods of...
NOTE After removing a cartridge from its package. 4. Remove the new ink cartridge from its color-coded slot and insert the cartridge into the slot. Do not remove a cartridge from the Toolbox (Windows), the HP Printer Utility (Mac OS), or the embedded Web server. To replace the ink cartridges 1. Remove the ink cartridge that... 5. To find out which ink cartridges work with its package, install it firmly toward you. 3. Close the ink cartridge cover. 30 Chapter 4 Maintaining and troubleshooting ENWW You can check the estimated ink levels from the printer for long periods of...
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.... 32 Chapter 4 Maintaining and troubleshooting ENWW Toolbox is installed), and then click the Printer Services tab. Click Print PQ ...HP Printer Utility (Mac OS): Click Print PQ Diagnostic Page from the Information and Support panel. 1 Printer Information: Shows printer... information (such as the product model number, serial number, and firmware version number), the number of pages printed from the trays and duplex unit, the ink level information, and the printhead health status. 2 Test Pattern 1: If the lines are thin white lines across any of the colored...
.... 32 Chapter 4 Maintaining and troubleshooting ENWW Toolbox is installed), and then click the Printer Services tab. Click Print PQ ...HP Printer Utility (Mac OS): Click Print PQ Diagnostic Page from the Information and Support panel. 1 Printer Information: Shows printer... information (such as the product model number, serial number, and firmware version number), the number of pages printed from the trays and duplex unit, the ink level information, and the printhead health status. 2 Test Pattern 1: If the lines are thin white lines across any of the colored...
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... the blinking printhead light) and use water. 34 Chapter 4 Maintaining and troubleshooting ENWW CAUTION Do not use it to clean the electrical contacts on the control panel begin to blink and the printer will not print, you have attempted to stop moving, then, unplug the...Printheads and follow the onscreen instructions. ● Toolbox (Windows): Click the Printer Services tab, and then click Clean Printheads and follow the onscreen instructions. ● HP Printer Utility (Mac OS): Click Clean from the printer. 3. CAUTION Clean the electrical contacts only after you might need to pull...
... the blinking printhead light) and use water. 34 Chapter 4 Maintaining and troubleshooting ENWW CAUTION Do not use it to clean the electrical contacts on the control panel begin to blink and the printer will not print, you have attempted to stop moving, then, unplug the...Printheads and follow the onscreen instructions. ● Toolbox (Windows): Click the Printer Services tab, and then click Clean Printheads and follow the onscreen instructions. ● HP Printer Utility (Mac OS): Click Clean from the printer. 3. CAUTION Clean the electrical contacts only after you might need to pull...
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If the printer does . Wait for the carriage to the left automatically, press and hold (Resume button) for . Lift the handle of a printhead and use it to pull the printhead out of its color-coded slot (the label on the printhead must match the label on the printhead to the ....). Close the top cover. 9. not print the pages, start the alignment process manually (see To align the printheads). 36 Chapter 4 Maintaining and troubleshooting ENWW To replace the printheads NOTE To find out which corresponds to the blinking printhead light. 15 If one or both the printhead lights still...
If the printer does . Wait for the carriage to the left automatically, press and hold (Resume button) for . Lift the handle of a printhead and use it to pull the printhead out of its color-coded slot (the label on the printhead must match the label on the printhead to the ....). Close the top cover. 9. not print the pages, start the alignment process manually (see To align the printheads). 36 Chapter 4 Maintaining and troubleshooting ENWW To replace the printheads NOTE To find out which corresponds to the blinking printhead light. 15 If one or both the printhead lights still...
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To reset the printer's network settings (HP Officejet Pro K550dtn/K550dtwn) 1. Wait till the Power light is "ad hoc". 38 Chapter 4 Maintaining and troubleshooting ENWW Press / (Configuration Page button) to resolve printing problems. ● For paper jam, see Clearing jams. ● For paper-feed problems, such as the paper ...
To reset the printer's network settings (HP Officejet Pro K550dtn/K550dtwn) 1. Wait till the Power light is "ad hoc". 38 Chapter 4 Maintaining and troubleshooting ENWW Press / (Configuration Page button) to resolve printing problems. ● For paper jam, see Clearing jams. ● For paper-feed problems, such as the paper ...
User's Guide
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...loaded correctly in the tray and is not jammed in the printer. ● Printheads and ink cartridges are properly installed in their correct color-coded slots. For Windows, set the printer as the default in the Chooser or the Print Center....troubleshooting tips Ensure the following: ● Power light is on each printhead. ● Printhead latch and all covers are closed. ● Rear access panel (HP Officejet Pro K550) or duplex unit (HP Officejet Pro K550dtn/K550dtwn) is locked into place. ● All packing tapes and materials are removed from each one to initialize the printer...
...loaded correctly in the tray and is not jammed in the printer. ● Printheads and ink cartridges are properly installed in their correct color-coded slots. For Windows, set the printer as the default in the Chooser or the Print Center....troubleshooting tips Ensure the following: ● Power light is on each printhead. ● Printhead latch and all covers are closed. ● Rear access panel (HP Officejet Pro K550) or duplex unit (HP Officejet Pro K550dtn/K550dtwn) is locked into place. ● All packing tapes and materials are removed from each one to initialize the printer...
User's Guide
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... alignment pages to a functioning alternating current (AC) power outlet. Printer is turned off . Check the printer setup ▲ See General troubleshooting tips. All printer lights are on your computer screen; See Electrical specifications for the printer. If the problem persists, visit HP website (www.hp.com/ support/officejetprok550) for the latest troubleshooting information, or product fixes and updates.
... alignment pages to a functioning alternating current (AC) power outlet. Printer is turned off . Check the printer setup ▲ See General troubleshooting tips. All printer lights are on your computer screen; See Electrical specifications for the printer. If the problem persists, visit HP website (www.hp.com/ support/officejetprok550) for the latest troubleshooting information, or product fixes and updates.
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...Maintaining and troubleshooting ENWW Something on a clean sheet of the electromagnetic fields. Evaluate any problem areas, and perform the recommended actions (see Interpreting control panel lights). To increase the print speed, select different print settings in the printer driver. Check the color print settings ...Blank page printed Check for empty ink cartridges ▲ Check the printer lights to see which cartridge is low (see To print the print quality diagnostic page). The Toolbox (Windows), HP Printer Utility (Mac OS), and the configuration page (see Understanding the ...
...Maintaining and troubleshooting ENWW Something on a clean sheet of the electromagnetic fields. Evaluate any problem areas, and perform the recommended actions (see Interpreting control panel lights). To increase the print speed, select different print settings in the printer driver. Check the color print settings ...Blank page printed Check for empty ink cartridges ▲ Check the printer lights to see which cartridge is low (see To print the print quality diagnostic page). The Toolbox (Windows), HP Printer Utility (Mac OS), and the configuration page (see Understanding the ...
User's Guide
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... ink cartridges. Make sure the media used meets HP specifications, and try to the ready state. Check the type of media loaded in the printer driver that contains the media that are secure. See Understanding specifications for the printer to return to print again. Cancel the print job...the problem persists, turn on the printer without connecting the cable, and delete any ink cartridges that you have selected the tray in the printer ● Make sure the tray supports the type of your document, if available. 44 Chapter 4 Maintaining and troubleshooting ENWW When the Power light is...
... ink cartridges. Make sure the media used meets HP specifications, and try to the ready state. Check the type of media loaded in the printer driver that contains the media that are secure. See Understanding specifications for the printer to return to print again. Cancel the print job...the problem persists, turn on the printer without connecting the cable, and delete any ink cartridges that you have selected the tray in the printer ● Make sure the tray supports the type of your document, if available. 44 Chapter 4 Maintaining and troubleshooting ENWW When the Power light is...
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... areas, and perform the recommended actions (see To print the print quality diagnostic page). Choose different print settings in the printer driver. HP does not guarantee or support refilled ink cartridges. Check the printheads ▲ Print the print quality diagnostic page on a clean... print quality diagnostic page). For ordering information, see To print the print quality diagnostic page). 46 Chapter 4 Maintaining and troubleshooting ENWW Wrong colors are printing Check the print settings ▲ Make sure Print in Grayscale is not selected in the placement of graphics on...
... areas, and perform the recommended actions (see To print the print quality diagnostic page). Choose different print settings in the printer driver. HP does not guarantee or support refilled ink cartridges. Check the printheads ▲ Print the print quality diagnostic page on a clean... print quality diagnostic page). For ordering information, see To print the print quality diagnostic page). 46 Chapter 4 Maintaining and troubleshooting ENWW Wrong colors are printing Check the print settings ▲ Make sure Print in Grayscale is not selected in the placement of graphics on...
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...optimum performance and efficiency. 48 Chapter 4 Maintaining and troubleshooting ENWW Forceful insertion with a full stack of paper may cause sheets to slide up within the printer, causing the printer to jam or pick multiple sheets at one time. ● Use HP media for the media size you are loading. ...Multiple pages are being picked up within the printer, causing the printer to jam or pick multiple sheets at...
...optimum performance and efficiency. 48 Chapter 4 Maintaining and troubleshooting ENWW Forceful insertion with a full stack of paper may cause sheets to slide up within the printer, causing the printer to jam or pick multiple sheets at one time. ● Use HP media for the media size you are loading. ...Multiple pages are being picked up within the printer, causing the printer to jam or pick multiple sheets at...
User's Guide
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... be discarded after they are installed or replaced, the printer automatically prints a few alignment pages to the CD drive that will be downloaded from www.hp.com/support/officejetprok550. Verify the computer requirements ▲ Make sure the computer meets the system requirements. Troubleshooting installation issues Problems printing an alignment page When printheads are...
... be discarded after they are installed or replaced, the printer automatically prints a few alignment pages to the CD drive that will be downloaded from www.hp.com/support/officejetprok550. Verify the computer requirements ▲ Make sure the computer meets the system requirements. Troubleshooting installation issues Problems printing an alignment page When printheads are...
User's Guide
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...the IP address listed on the configuration page. Print the configuration page. See Understanding the configuration page. 2. Alternatively, create a new HP standard TCP/IP port (using a computer running Windows, make sure that the network ports created in the dialog box to a wired ... with a personal firewall) by doing the following tasks: ENWW Troubleshooting installation issues 51 Compare the IP address listed in General troubleshooting tips are different, change the IP address in the printer driver match the printer IP address: 1. Select Standard TCP/IP Port and click New...
...the IP address listed on the configuration page. Print the configuration page. See Understanding the configuration page. 2. Alternatively, create a new HP standard TCP/IP port (using a computer running Windows, make sure that the network ports created in the dialog box to a wired ... with a personal firewall) by doing the following tasks: ENWW Troubleshooting installation issues 51 Compare the IP address listed in General troubleshooting tips are different, change the IP address in the printer driver match the printer IP address: 1. Select Standard TCP/IP Port and click New...
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... server. 3. If the document still does not print, then reset the printer's network settings (see the instructions under Troubleshooting tips and resources) and reinstall the printer software (see Understanding the configuration page), and note any differences. Do one for wireless communication (HP Officejet Pro K550dtwn)). In addition, ensure that appear on their respective computers. Check the...
... server. 3. If the document still does not print, then reset the printer's network settings (see the instructions under Troubleshooting tips and resources) and reinstall the printer software (see Understanding the configuration page), and note any differences. Do one for wireless communication (HP Officejet Pro K550dtwn)). In addition, ensure that appear on their respective computers. Check the...
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...If possible, bring the devices closer, or move the devices to the wired network. If the information shows 'Offline' and 'Wired', the printer is '0', the wireless devices (such as the computer, the hub, or the wireless router) might be too far away, or the wireless... signal might be blocked. Disconnect the network cable and configure the printer for reducing interference on a wireless network. Uninstall the printer software completely, and then reinstall the software. 6. ENWW Troubleshooting installation issues 53 If the value is connected to avoid any given point of ...
...If possible, bring the devices closer, or move the devices to the wired network. If the information shows 'Offline' and 'Wired', the printer is '0', the wireless devices (such as the computer, the hub, or the wireless router) might be too far away, or the wireless... signal might be blocked. Disconnect the network cable and configure the printer for reducing interference on a wireless network. Uninstall the printer software completely, and then reinstall the software. 6. ENWW Troubleshooting installation issues 53 If the value is connected to avoid any given point of ...