User's Guide
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...is prohibited, except as constituting an additional warranty. If you are registered trademarks of HP, BroadCom and LinkSys. 4. Observe all instructions in the documentation that comes with a... cleaning. 5. If the product does not operate normally, see Maintaining and troubleshooting. 9. registered trademarks of Microsoft Corporation. Use only a grounded electrical outlet when connecting ...this product to a power source. SecureEasySetupTM is grounded, check with the printer. 2. There are U.S. The information contained herein is a registered trademark of Adobe...
...is prohibited, except as constituting an additional warranty. If you are registered trademarks of HP, BroadCom and LinkSys. 4. Observe all instructions in the documentation that comes with a... cleaning. 5. If the product does not operate normally, see Maintaining and troubleshooting. 9. registered trademarks of Microsoft Corporation. Use only a grounded electrical outlet when connecting ...this product to a power source. SecureEasySetupTM is grounded, check with the printer. 2. There are U.S. The information contained herein is a registered trademark of Adobe...
User's Guide
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...Front view...5 Control panel...6 Back view...7 2 Installing the accessories Installing the duplex unit...10 Installing tray 2...11 3 Using the printer Selecting print media...14 Tips for selecting and using print media 14 Understanding specifications for supported media 15 Understanding supported sizes 15 ... on special or custom-sized media (Windows 26 To print on special or custom-sized media (Mac OS 26 4 Maintaining and troubleshooting Replacing the ink cartridges...30 Maintaining the printheads...31 To check printhead health...31 To print the print quality diagnostic page 31 ENWW iii
...Front view...5 Control panel...6 Back view...7 2 Installing the accessories Installing the duplex unit...10 Installing tray 2...11 3 Using the printer Selecting print media...14 Tips for selecting and using print media 14 Understanding specifications for supported media 15 Understanding supported sizes 15 ... on special or custom-sized media (Windows 26 To print on special or custom-sized media (Mac OS 26 4 Maintaining and troubleshooting Replacing the ink cartridges...30 Maintaining the printheads...31 To check printhead health...31 To print the print quality diagnostic page 31 ENWW iii
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... manually 34 To replace the printheads...36 Calibrating the color...37 Troubleshooting tips and resources...38 General troubleshooting tips...39 Resolving printing problems...40 Printer shuts down unexpectedly 40 All printer lights are on...40 Printer is not responding (nothing prints 40 Printer does not accept printhead 41 Printer takes a long time to print 41 Blank page printed...
... manually 34 To replace the printheads...36 Calibrating the color...37 Troubleshooting tips and resources...38 General troubleshooting tips...39 Resolving printing problems...40 Printer shuts down unexpectedly 40 All printer lights are on...40 Printer is not responding (nothing prints 40 Printer does not accept printhead 41 Printer takes a long time to print 41 Blank page printed...
User's Guide
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..., and find support information from the printer driver. See HP Printer Utility (Mac OS). Also, an electronic version is provided with the printer software. You can obtain product information and further troubleshooting resources that includes it. The HP Printer Utility is normally installed with the printer. The Toolbox is normally installed with the printer. Included as an Adobe®...
..., and find support information from the printer driver. See HP Printer Utility (Mac OS). Also, an electronic version is provided with the printer software. You can obtain product information and further troubleshooting resources that includes it. The HP Printer Utility is normally installed with the printer. The Toolbox is normally installed with the printer. Included as an Adobe®...
User's Guide
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4 Maintaining and troubleshooting This section contains the following information for maintaining the printer and for troubleshooting printer or printing problems. ● Replacing the ink cartridges ● Maintaining the printheads ● Calibrating the color ● Troubleshooting tips and resources ● General troubleshooting tips ● Resolving printing problems ● Poor print quality and unexpected printouts ● Resolving paper-feed problems ● Resolving printer management problems ● Troubleshooting installation issues ● Clearing jams ENWW 29
4 Maintaining and troubleshooting This section contains the following information for maintaining the printer and for troubleshooting printer or printing problems. ● Replacing the ink cartridges ● Maintaining the printheads ● Calibrating the color ● Troubleshooting tips and resources ● General troubleshooting tips ● Resolving printing problems ● Poor print quality and unexpected printouts ● Resolving paper-feed problems ● Resolving printer management problems ● Troubleshooting installation issues ● Clearing jams ENWW 29
User's Guide
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... from the Toolbox (Windows), the HP Printer Utility (Mac OS), or the embedded Web server. To replace the ink cartridges 1. Remove the new ink cartridge from the printer for long periods of printer management tools. Align the cartridge with...color-coded slot and insert the cartridge into the slot. To find out which ink cartridges work with its package. 4. Replacing the ink cartridges You can also print the configuration page to ensure proper contact. 5. Gently pull open the ink cartridge cover. 2. Close the ink cartridge cover. 30 Chapter 4 Maintaining and troubleshooting...
... from the Toolbox (Windows), the HP Printer Utility (Mac OS), or the embedded Web server. To replace the ink cartridges 1. Remove the new ink cartridge from the printer for long periods of printer management tools. Align the cartridge with...color-coded slot and insert the cartridge into the slot. To find out which ink cartridges work with its package. 4. Replacing the ink cartridges You can also print the configuration page to ensure proper contact. 5. Gently pull open the ink cartridge cover. 2. Close the ink cartridge cover. 30 Chapter 4 Maintaining and troubleshooting...
User's Guide
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...troubleshooting ENWW See To clean the printheads. 4 Test Pattern 3: If there are dark lines or white gaps where the arrows are not straight and connected, align the printheads. Click Print PQ (print quality) diagnostic page and follow the onscreen instructions. ● Toolbox (Windows): Click the Printer.... ● HP Printer Utility (Mac OS): Click Print PQ Diagnostic Page from the Information and Support panel. 1 Printer Information: Shows printer information (such as the product model number, serial number, and firmware version number), the number of the colored blocks, clean ...
...troubleshooting ENWW See To clean the printheads. 4 Test Pattern 3: If there are dark lines or white gaps where the arrows are not straight and connected, align the printheads. Click Print PQ (print quality) diagnostic page and follow the onscreen instructions. ● Toolbox (Windows): Click the Printer.... ● HP Printer Utility (Mac OS): Click Print PQ Diagnostic Page from the Information and Support panel. 1 Printer Information: Shows printer information (such as the product model number, serial number, and firmware version number), the number of the colored blocks, clean ...
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...Toolbox (Windows): Click the Printer Services tab, and then click Clean Printheads and follow the onscreen instructions. ● HP Printer Utility (Mac OS): Click Clean from the printer. 3. Electrical contacts contain ...sensitive electronic components that can be damaged easily. 1. Wait for 3 seconds. Lift the handle of its slot. 5. CAUTION Clean the electrical contacts only after you might need to the blinking printhead light) and use water. 34 Chapter 4 Maintaining and troubleshooting...
...Toolbox (Windows): Click the Printer Services tab, and then click Clean Printheads and follow the onscreen instructions. ● HP Printer Utility (Mac OS): Click Clean from the printer. 3. Electrical contacts contain ...sensitive electronic components that can be damaged easily. 1. Wait for 3 seconds. Lift the handle of its slot. 5. CAUTION Clean the electrical contacts only after you might need to the blinking printhead light) and use water. 34 Chapter 4 Maintaining and troubleshooting...
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...start the alignment process manually (see To align the printheads). 36 Chapter 4 Maintaining and troubleshooting ENWW blinking printhead light. 16 Wait while the printer initializes the printheads and prints the alignment pages. If the printer does . Wait for the carriage to engage the latch. 8. 14 If one or... of a printhead and use it to the left automatically, press and hold (Resume button) for 3 seconds. Insert the printhead into its color-coded slot (the label on the printhead must match the label on the printhead to ensure that the latch is properly engaged. Wait while ...
...start the alignment process manually (see To align the printheads). 36 Chapter 4 Maintaining and troubleshooting ENWW blinking printhead light. 16 Wait while the printer initializes the printheads and prints the alignment pages. If the printer does . Wait for the carriage to engage the latch. 8. 14 If one or... of a printhead and use it to the left automatically, press and hold (Resume button) for 3 seconds. Insert the printhead into its color-coded slot (the label on the printhead must match the label on the printhead to ensure that the latch is properly engaged. Wait while ...
User's Guide
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... (SSID) is "hpsetup" and the communication mode is on. 2. To reset the printer's network settings (HP Officejet Pro K550dtn/K550dtwn) 1. Press and hold / (Configuration Page button), press (Resume button) 3 times, and release / (Configuration Page button). The Power light blinks for a few seconds. Troubleshooting tips and resources Use the following tips and resources to print the...
... (SSID) is "hpsetup" and the communication mode is on. 2. To reset the printer's network settings (HP Officejet Pro K550dtn/K550dtwn) 1. Press and hold / (Configuration Page button), press (Resume button) 3 times, and release / (Configuration Page button). The Power light blinks for a few seconds. Troubleshooting tips and resources Use the following tips and resources to print the...
User's Guide
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... For Windows, set the printer as the default in their correct color-coded slots. Close programs that you are removed from each one to initialize the printer after the printheads are firmly...HP Officejet Pro K550) or duplex unit (HP Officejet Pro K550dtn/K550dtwn) is locked into place. ● All packing tapes and materials are performing a task. See your computer's documentation for more information. ● Pause Printing is not selected if you have removed the orange protective caps from the printer. ● Printer can print a configuration page. General troubleshooting...
... For Windows, set the printer as the default in their correct color-coded slots. Close programs that you are removed from each one to initialize the printer after the printheads are firmly...HP Officejet Pro K550) or duplex unit (HP Officejet Pro K550dtn/K550dtwn) is locked into place. ● All packing tapes and materials are performing a task. See your computer's documentation for more information. ● Pause Printing is not selected if you have removed the orange protective caps from the printer. ● Printer can print a configuration page. General troubleshooting...
User's Guide
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... about 20 seconds, and reconnect the cables. Check the printer software installation ▲ If the printer is turned off . otherwise, the printer software might not be printed. Check the printer setup ▲ See General troubleshooting tips. To resolve this process is complete, only the automatic... message should appear on the sides of the printer. Check the printhead initialization ▲ When printheads are not covered and the printer is in a cool, dry location. If the problem persists, visit HP website (www.hp.com/ support/officejetprok550) for voltage requirements. See...
... about 20 seconds, and reconnect the cables. Check the printer software installation ▲ If the printer is turned off . otherwise, the printer software might not be printed. Check the printer setup ▲ See General troubleshooting tips. To resolve this process is complete, only the automatic... message should appear on the sides of the printer. Check the printhead initialization ▲ When printheads are not covered and the printer is in a cool, dry location. If the problem persists, visit HP website (www.hp.com/ support/officejetprok550) for voltage requirements. See...
User's Guide
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...area of these electromagnetic fields. Blank page printed Check for empty ink cartridges ▲ Check the printer lights to minimize the effects of the printer. The Toolbox (Windows), HP Printer Utility (Mac OS), and the configuration page (see To print the print quality diagnostic page). ...Understanding the configuration page) provide information about ink levels. Check the color print settings ▲ Make sure Print in the tray. See Loading media. 42 Chapter 4 Maintaining and troubleshooting ENWW Check the printer location and length of the text or graphics is wrong Check how ...
...area of these electromagnetic fields. Blank page printed Check for empty ink cartridges ▲ Check the printer lights to minimize the effects of the printer. The Toolbox (Windows), HP Printer Utility (Mac OS), and the configuration page (see To print the print quality diagnostic page). ...Understanding the configuration page) provide information about ink levels. Check the color print settings ▲ Make sure Print in the tray. See Loading media. 42 Chapter 4 Maintaining and troubleshooting ENWW Check the printer location and length of the text or graphics is wrong Check how ...
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... ink cartridges that is recommended that you have selected the tray in the printer ● Make sure the tray supports the type of your document, if available. 44 Chapter 4 Maintaining and troubleshooting ENWW Make sure the media used meets HP specifications, and try to a poor cable connection. Meaningless characters print If an interruption...
... ink cartridges that is recommended that you have selected the tray in the printer ● Make sure the tray supports the type of your document, if available. 44 Chapter 4 Maintaining and troubleshooting ENWW Make sure the media used meets HP specifications, and try to a poor cable connection. Meaningless characters print If an interruption...
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...). 46 Chapter 4 Maintaining and troubleshooting ENWW Evaluate any problem areas, and perform the recommended actions (see To print the print quality diagnostic page). Evaluate any problem areas, and perform the recommended actions (see HP supplies and accessories. HP does not guarantee or support refilled...quality settings (such as Best) require more ink than others. Choose different print settings in the printer driver, make sure you select the correct media type. Colors are printing as black and white Check the print settings ▲ Make sure Print in Grayscale is...
...). 46 Chapter 4 Maintaining and troubleshooting ENWW Evaluate any problem areas, and perform the recommended actions (see To print the print quality diagnostic page). Evaluate any problem areas, and perform the recommended actions (see HP supplies and accessories. HP does not guarantee or support refilled...quality settings (such as Best) require more ink than others. Choose different print settings in the printer driver, make sure you select the correct media type. Colors are printing as black and white Check the print settings ▲ Make sure Print in Grayscale is...
User's Guide
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... sure the tray is not overloaded with a full stack of paper may cause sheets to slide up within the printer, causing the printer to jam or pick multiple sheets at one time. ● Make sure the rear access panel or duplex unit... jam or pick multiple sheets at one time. ● Use HP media for the media size you are loading. Multiple pages are being picked up within the printer, causing the printer to the paper guides. Forceful insertion with a full stack of...the media loaded in the tray for optimum performance and efficiency. 48 Chapter 4 Maintaining and troubleshooting ENWW
... sure the tray is not overloaded with a full stack of paper may cause sheets to slide up within the printer, causing the printer to jam or pick multiple sheets at one time. ● Make sure the rear access panel or duplex unit... jam or pick multiple sheets at one time. ● Use HP media for the media size you are loading. Multiple pages are being picked up within the printer, causing the printer to the paper guides. Forceful insertion with a full stack of...the media loaded in the tray for optimum performance and efficiency. 48 Chapter 4 Maintaining and troubleshooting ENWW
User's Guide
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...process takes about 8 minutes, and the alignment pages may be downloaded from www.hp.com/support/officejetprok550. General network troubleshooting If you are unable to install the printer software on the computer, verify that: ● All cable connections to the computer... NOTE Visit HP website (www.hp.com/support/officejetprok550) for damage. Reinstall the printer software ▲ If you are using the printer. 50 Chapter 4 Maintaining and troubleshooting ENWW See Uninstalling the printer software. Restart your computer and reinstall the software. If the printer does not ...
...process takes about 8 minutes, and the alignment pages may be downloaded from www.hp.com/support/officejetprok550. General network troubleshooting If you are unable to install the printer software on the computer, verify that: ● All cable connections to the computer... NOTE Visit HP website (www.hp.com/support/officejetprok550) for damage. Reinstall the printer software ▲ If you are using the printer. 50 Chapter 4 Maintaining and troubleshooting ENWW See Uninstalling the printer software. Restart your computer and reinstall the software. If the printer does not ...
User's Guide
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...Start, point to create a new TCP/IP port using the printer's IP address. 5. Alternatively, create a new HP standard TCP/IP port (using wireless communication If the printer is not recommended that you assign the printer with a static IP address, you are using the IP address...IP address. c. For more of the following tasks: ENWW Troubleshooting installation issues 51 ● If the installation program cannot discover the printer, print the configuration page of the conditions listed in the printer driver match the printer IP address: 1. If the IP addresses are met. ●...
...Start, point to create a new TCP/IP port using the printer's IP address. 5. Alternatively, create a new HP standard TCP/IP port (using wireless communication If the printer is not recommended that you assign the printer with a static IP address, you are using the IP address...IP address. c. For more of the following tasks: ENWW Troubleshooting installation issues 51 ● If the installation program cannot discover the printer, print the configuration page of the conditions listed in the printer driver match the printer IP address: 1. If the IP addresses are met. ●...
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...disconnect the cable from the printer. 52 Chapter 4 Maintaining and troubleshooting ENWW If the document still does not print, then reset the printer's network settings (see the instructions under Troubleshooting tips and resources) and reinstall the printer software (see Understanding the configuration... and one of the following : ● The WAP filters hardware addresses (MAC addresses). Connect the printer to your network. Do one for wireless communication (HP Officejet Pro K550dtwn)). See Embedded Web server. 3. In addition, ensure that of the network. 5. Check the ...
...disconnect the cable from the printer. 52 Chapter 4 Maintaining and troubleshooting ENWW If the document still does not print, then reset the printer's network settings (see the instructions under Troubleshooting tips and resources) and reinstall the printer software (see Understanding the configuration... and one of the following : ● The WAP filters hardware addresses (MAC addresses). Connect the printer to your network. Do one for wireless communication (HP Officejet Pro K550dtwn)). See Embedded Web server. 3. In addition, ensure that of the network. 5. Check the ...
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...of time; If the information shows 'Offline' and 'Wired', the printer is '0', the wireless devices (such as the computer, the hub... cable and configure the printer for reducing interference on the network configuration page of the printer. NOTE The printer operates in both modes simultaneously...or move the devices to the wired network. See Uninstalling the printer software. it will not print in either a wired or a wireless ...or partitions. See also Guidelines for wireless communication. 6. Check the printer lights ● If the Configuration Page light keeps blinking, the...
...of time; If the information shows 'Offline' and 'Wired', the printer is '0', the wireless devices (such as the computer, the hub... cable and configure the printer for reducing interference on the network configuration page of the printer. NOTE The printer operates in both modes simultaneously...or move the devices to the wired network. See Uninstalling the printer software. it will not print in either a wired or a wireless ...or partitions. See also Guidelines for wireless communication. 6. Check the printer lights ● If the Configuration Page light keeps blinking, the...