User's Guide
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... 34 To replace the printheads...36 Calibrating the color...37 Troubleshooting tips and resources...38 General troubleshooting tips...39 Resolving printing problems...40 Printer shuts down unexpectedly 40 All printer lights are on...40 Printer is not responding (nothing prints 40 Printer does not accept printhead 41 Printer takes a long time to print 41 Blank page...
... 34 To replace the printheads...36 Calibrating the color...37 Troubleshooting tips and resources...38 General troubleshooting tips...39 Resolving printing problems...40 Printer shuts down unexpectedly 40 All printer lights are on...40 Printer is not responding (nothing prints 40 Printer does not accept printhead 41 Printer takes a long time to print 41 Blank page...
User's Guide
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... options and features. For users who are color blind, colored buttons and tabs used in the software and on the HP printer have simple text or icon labels that make it accessible for people with disabilities. Mobility For users with limited strength and reach. Visual The printer software is accessible for Macintosh operating systems, visit...
... options and features. For users who are color blind, colored buttons and tabs used in the software and on the HP printer have simple text or icon labels that make it accessible for people with disabilities. Mobility For users with limited strength and reach. Visual The printer software is accessible for Macintosh operating systems, visit...
User's Guide
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4 Maintaining and troubleshooting This section contains the following information for maintaining the printer and for troubleshooting printer or printing problems. ● Replacing the ink cartridges ● Maintaining the printheads ● Calibrating the color ● Troubleshooting tips and resources ● General troubleshooting tips ● Resolving printing problems ● Poor print quality and unexpected printouts ● Resolving paper-feed problems ● Resolving printer management problems ● Troubleshooting installation issues ● Clearing jams ENWW 29
4 Maintaining and troubleshooting This section contains the following information for maintaining the printer and for troubleshooting printer or printing problems. ● Replacing the ink cartridges ● Maintaining the printheads ● Calibrating the color ● Troubleshooting tips and resources ● General troubleshooting tips ● Resolving printing problems ● Poor print quality and unexpected printouts ● Resolving paper-feed problems ● Resolving printer management problems ● Troubleshooting installation issues ● Clearing jams ENWW 29
User's Guide
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...replace the ink cartridges 1. NOTE After removing a cartridge from the Toolbox (Windows), the HP Printer Utility (Mac OS), or the embedded Web server. To find out which ink cartridges work with its color-coded slot and insert the cartridge into the slot. Remove the ink cartridge that requires ...replacement by grasping it between your printer, see Overview of time. Close the ink cartridge cover. 30 Chapter ...
...replace the ink cartridges 1. NOTE After removing a cartridge from the Toolbox (Windows), the HP Printer Utility (Mac OS), or the embedded Web server. To find out which ink cartridges work with its color-coded slot and insert the cartridge into the slot. Remove the ink cartridge that requires ...replacement by grasping it between your printer, see Overview of time. Close the ink cartridge cover. 30 Chapter ...
User's Guide
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...paper, and check the printhead health section. Manually clean the printhead contacts. CAUTION HP is available only if the ENWW Maintaining the printheads 31 Click the Information tab ... 4 times, and release (Power button). ● Embedded Web server: Click the Settings tab, click Printer Services in the left pane. ● Toolbox (Windows): Open the Toolbox (see To open the embedded...diagnostic page on printed pages have shifted visibly towards yellow, magenta, or blue, calibrate the color (see To print the print quality diagnostic page). 3. See Understanding the configuration page. ...
...paper, and check the printhead health section. Manually clean the printhead contacts. CAUTION HP is available only if the ENWW Maintaining the printheads 31 Click the Information tab ... 4 times, and release (Power button). ● Embedded Web server: Click the Settings tab, click Printer Services in the left pane. ● Toolbox (Windows): Open the Toolbox (see To open the embedded...diagnostic page on printed pages have shifted visibly towards yellow, magenta, or blue, calibrate the color (see To print the print quality diagnostic page). 3. See Understanding the configuration page. ...
User's Guide
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...the onscreen instructions. ● HP Printer Utility (Mac OS): Click Print PQ Diagnostic Page from the Information and Support panel. 1 Printer Information: Shows printer information (such as the product model number, serial number, and firmware version number), the number of the colored blocks, clean the printheads. ...Toolbox is installed), and then click the Printer Services tab. See To align the printheads. 3 Test Pattern 2: If there are thin white...
...the onscreen instructions. ● HP Printer Utility (Mac OS): Click Print PQ Diagnostic Page from the Information and Support panel. 1 Printer Information: Shows printer information (such as the product model number, serial number, and firmware version number), the number of the colored blocks, clean the printheads. ...Toolbox is installed), and then click the Printer Services tab. See To align the printheads. 3 Test Pattern 2: If there are thin white...
User's Guide
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...remaining printhead. . 13 Close the top cover. . The control panel should indicate that the latch is missing. 10 Insert the printhead into its color-coded slot (the label on the printhead must match the label on . Make sure the nozzles are facing up and are not in the ... You might have to apply some pressure to ensure that the printhead is . Clean the electrical contacts in the printhead slot inside the printer with the paper. 8. The nozzles are small copper-color squares, grouped on the printer. 6. NOTE The electrical contacts are on a sheet of the printhead.
...remaining printhead. . 13 Close the top cover. . The control panel should indicate that the latch is missing. 10 Insert the printhead into its color-coded slot (the label on the printhead must match the label on . Make sure the nozzles are facing up and are not in the ... You might have to apply some pressure to ensure that the printhead is . Clean the electrical contacts in the printhead slot inside the printer with the paper. 8. The nozzles are small copper-color squares, grouped on the printer. 6. NOTE The electrical contacts are on a sheet of the printhead.
User's Guide
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...and troubleshooting ENWW To replace the printheads NOTE To find out which printheads work with your printer, see To align the printheads). Remove the new printhead from its package, and then remove its color-coded slot (the label on the printhead must match the label on the printhead to... the blinking printhead light. 15 If one or both the printhead lights still blink, replace the printhead which corresponds to ensure proper contact. 7. If the printer does . Press down...
...and troubleshooting ENWW To replace the printheads NOTE To find out which printheads work with your printer, see To align the printheads). Remove the new printhead from its package, and then remove its color-coded slot (the label on the printhead must match the label on the printhead to... the blinking printhead light. 15 If one or both the printhead lights still blink, replace the printhead which corresponds to ensure proper contact. 7. If the printer does . Press down...
User's Guide
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... follow the onscreen instructions. ● Toolbox (Windows): Click the Printer Services tab, and then click Calibrate Color and follow the onscreen instructions. ● HP Printer Utility (Mac OS): Click Calibrate Color from the drop-down list in the left pane, select the option to ensure ...Device button (this option is available only if the Toolbox is installed), and then click the Printer Services tab. ENWW Calibrating the color 37 Calibrating the color Whenever you can start the color calibration process manually. ● Control panel: Press and hold (Power button), press (Cancel...
... follow the onscreen instructions. ● Toolbox (Windows): Click the Printer Services tab, and then click Calibrate Color and follow the onscreen instructions. ● HP Printer Utility (Mac OS): Click Calibrate Color from the drop-down list in the left pane, select the option to ensure ...Device button (this option is available only if the Toolbox is installed), and then click the Printer Services tab. ENWW Calibrating the color 37 Calibrating the color Whenever you can start the color calibration process manually. ● Control panel: Press and hold (Power button), press (Cancel...
User's Guide
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... reference. ● No error messages appear on . Close programs that you are properly installed in their correct color-coded slots. Make sure the printer is connected firmly to a functioning alternating current (AC) power outlet, and is turned on the computer screen. ● ...covers are closed. ● Rear access panel (HP Officejet Pro K550) or duplex unit (HP Officejet Pro K550dtn/K550dtwn) is not selected if you are removed from each one to ensure proper contact. For Mac OS, set as the default in the Printers folder. Ensure you have removed the orange protective caps...
... reference. ● No error messages appear on . Close programs that you are properly installed in their correct color-coded slots. Make sure the printer is connected firmly to a functioning alternating current (AC) power outlet, and is turned on the computer screen. ● ...covers are closed. ● Rear access panel (HP Officejet Pro K550) or duplex unit (HP Officejet Pro K550dtn/K550dtwn) is not selected if you are removed from each one to ensure proper contact. For Mac OS, set as the default in the Printers folder. Ensure you have removed the orange protective caps...
User's Guide
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.... ● Make sure you might block communication between the computer and the printer. If the problem persists, the firewall is not the source of the printer. If there is inserted into its correct color-coded slot. See Configure network settings. Printer does not accept printhead Check the printhead latch ▲ Make sure the printhead...
.... ● Make sure you might block communication between the computer and the printer. If the problem persists, the firewall is not the source of the printer. If there is inserted into its correct color-coded slot. See Configure network settings. Printer does not accept printhead Check the printhead latch ▲ Make sure the printhead...
User's Guide
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... actions (see Understanding the configuration page) provide information about ink levels. Check the printer location and length of USB cable ▲ High electromagnetic fields (such as the print quality. The Toolbox (Windows), HP Printer Utility (Mac OS), and the configuration page (see To print the print quality ... blank page prints, the black cartridge might be empty. To increase the print speed, select different print settings in the printer driver. See Changing print settings. Check the color print settings ▲ Make sure Print in Grayscale is not selected in the...
... actions (see Understanding the configuration page) provide information about ink levels. Check the printer location and length of USB cable ▲ High electromagnetic fields (such as the print quality. The Toolbox (Windows), HP Printer Utility (Mac OS), and the configuration page (see To print the print quality ... blank page prints, the black cartridge might be empty. To increase the print speed, select different print settings in the printer driver. See Changing print settings. Check the color print settings ▲ Make sure Print in Grayscale is not selected in the...
User's Guide
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...allow more slowly and smearing may have run out of ink or are not suitable for use HP Premium Paper designed for printing vivid color documents. make sure Minimize Margins is not selected in the printer driver. Check the paper type setting ▲ When printing on special or custom-sized media ... is smearing Check the print settings ● When you print documents that have rich, blended colors can wrinkle or smear when printed using the Best print quality. In the printer driver, select the Best print quality, and also increase the ink drying time and reduce the ink saturation using...
...allow more slowly and smearing may have run out of ink or are not suitable for use HP Premium Paper designed for printing vivid color documents. make sure Minimize Margins is not selected in the printer driver. Check the paper type setting ▲ When printing on special or custom-sized media ... is smearing Check the print settings ● When you print documents that have rich, blended colors can wrinkle or smear when printed using the Best print quality. In the printer driver, select the Best print quality, and also increase the ink drying time and reduce the ink saturation using...
User's Guide
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... paper. Check the printheads ▲ Print the print quality diagnostic page on a clean sheet of white paper. See Changing print settings. HP does not guarantee or support refilled ink cartridges. Evaluate any problem areas, and perform the recommended actions (see To print the print quality ...problem areas, and perform the recommended actions (see To print the print quality diagnostic page). Choose different print settings in the printer driver. Colors do not line up properly Check the printheads ▲ Print the print quality diagnostic page on a clean sheet of your software ...
... paper. Check the printheads ▲ Print the print quality diagnostic page on a clean sheet of white paper. See Changing print settings. HP does not guarantee or support refilled ink cartridges. Evaluate any problem areas, and perform the recommended actions (see To print the print quality ...problem areas, and perform the recommended actions (see To print the print quality diagnostic page). Choose different print settings in the printer driver. Colors do not line up properly Check the printheads ▲ Print the print quality diagnostic page on a clean sheet of your software ...
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... health information. ● Help Information: Provides links to HP Instant Support, HP Customer Support, and online printer registration, as well as to perform linefeed calibration. Select Library, and then select Printers. 3. See HP Instant Support. ● Print PQ (print quality) diagnostic page: Allows you to perform color calibration to diagnose issues affecting the print quality of...
... health information. ● Help Information: Provides links to HP Instant Support, HP Customer Support, and online printer registration, as well as to perform linefeed calibration. Select Library, and then select Printers. 3. See HP Instant Support. ● Print PQ (print quality) diagnostic page: Allows you to perform color calibration to diagnose issues affecting the print quality of...
User's Guide
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... the printheads. ● Align: Guides you through aligning the printheads. From the Finder, select Computer from the Go menu. 2. HP Printer Utility panels Information and Support panel ● Supplies Status: Shows the information about currently installed printheads and ink cartridges. ● Device... PQ Diagnostic Page: Allows you to perform color calibration to diagnose issues affecting the print quality of the printer. See To align the printheads. ● Calibrate Color: Allows you to correct problems with color tints. Network Printer Setup Utility (Mac OS) The tool allows...
... the printheads. ● Align: Guides you through aligning the printheads. From the Finder, select Computer from the Go menu. 2. HP Printer Utility panels Information and Support panel ● Supplies Status: Shows the information about currently installed printheads and ink cartridges. ● Device... PQ Diagnostic Page: Allows you to perform color calibration to diagnose issues affecting the print quality of the printer. See To align the printheads. ● Calibrate Color: Allows you to correct problems with color tints. Network Printer Setup Utility (Mac OS) The tool allows...
User's Guide
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... to help you keep track of your Web browser. NOTE Do not bookmark the Web pages that are used , whether you use more black or color ink, and the estimated number of pages you forecast device usage and plan the purchase of ink you have used to open myPrintMileage. To use... pages will not contain the current information. 74 Chapter 6 Configuring and managing the printer ENWW NOTE Do not bookmark the Web pages that are used to open HP Instant Support. NOTE To view all the data that is sent to HP, select Source (for Internet Explorer and Opera) or Page Source (for Netscape...
... to help you keep track of your Web browser. NOTE Do not bookmark the Web pages that are used , whether you use more black or color ink, and the estimated number of pages you forecast device usage and plan the purchase of ink you have used to open myPrintMileage. To use... pages will not contain the current information. 74 Chapter 6 Configuring and managing the printer ENWW NOTE Do not bookmark the Web pages that are used to open HP Instant Support. NOTE To view all the data that is sent to HP, select Source (for Internet Explorer and Opera) or Page Source (for Netscape...
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...(up to 4800 by 1200 dpi Optimized on HP Premium Plus photo papers with color graphics: 10 ppm * Compared to 90 % noncondensing at a temperature of 65° C (150° F) 112 Appendix C Printer specifications ENWW compared to published speeds by 1200 ... noncondensing Storage temperature -40° to 70° C (-40° to 158° F) Storage relative humidity Up to color laser printers under $500. Physical specifications Speed (U.S. Letter) Resolution Environmental specifications Operating environment Storage environment Electrical specifications Draft mode: ● Black ...
...(up to 4800 by 1200 dpi Optimized on HP Premium Plus photo papers with color graphics: 10 ppm * Compared to 90 % noncondensing at a temperature of 65° C (150° F) 112 Appendix C Printer specifications ENWW compared to published speeds by 1200 ... noncondensing Storage temperature -40° to 70° C (-40° to 158° F) Storage relative humidity Up to color laser printers under $500. Physical specifications Speed (U.S. Letter) Resolution Environmental specifications Operating environment Storage environment Electrical specifications Draft mode: ● Black ...
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... 2 graphics ENWW Index 125 See ink cartridges chlorofluorocarbons (CFCs) in product 122 colors black and white 46 bleeding 46 calibrating 37 faded or dull 45 specifications 112 ... custom-sized media guidelines 15 printing 26 sizes supported 16 customer support electronic 100 HP Instant Support 73 phone support 101 cut-off pages, graphics troubleshooting 42 dpi. ...accessibility 4 accessories installing 9 ordering, part numbers 95 warranty 105 acoustic emissions 113 administer printer 66 administrator resetting network settings 67 resetting password 67 alignment pages problems printing 50 B ...
... 2 graphics ENWW Index 125 See ink cartridges chlorofluorocarbons (CFCs) in product 122 colors black and white 46 bleeding 46 calibrating 37 faded or dull 45 specifications 112 ... custom-sized media guidelines 15 printing 26 sizes supported 16 customer support electronic 100 HP Instant Support 73 phone support 101 cut-off pages, graphics troubleshooting 42 dpi. ...accessibility 4 accessories installing 9 ordering, part numbers 95 warranty 105 acoustic emissions 113 administer printer 66 administrator resetting network settings 67 resetting password 67 alignment pages problems printing 50 B ...
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... printer driver, supplies 105 statement 105 websites Apple 83 printer ...printer 66 printing special, custom-sized media 26 setting up on network 81 setting up wireless communication 87 sharing printer... 80 uninstalling 92 Windows Connect Now 89 wireless communication reducing interference 90 setting up on Mac OS 87 setting up on 40 blank page printed 42 bleeding colors 46 colors 46 colors...printer 85 Wireless Configuration Utility 89 128 Index ENWW managing printer 66 myPrintMileage 71 opening 70 Printer Services tab 71 Printer...printer lights 58 printer management problems 49 printer...
... printer driver, supplies 105 statement 105 websites Apple 83 printer ...printer 66 printing special, custom-sized media 26 setting up on network 81 setting up wireless communication 87 sharing printer... 80 uninstalling 92 Windows Connect Now 89 wireless communication reducing interference 90 setting up on Mac OS 87 setting up on 40 blank page printed 42 bleeding colors 46 colors 46 colors...printer 85 Wireless Configuration Utility 89 128 Index ENWW managing printer 66 myPrintMileage 71 opening 70 Printer Services tab 71 Printer...printer lights 58 printer management problems 49 printer...