Wireless Getting Started Guide
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... 3 Step 1: Obtain required information and equipment 3 Step 2: Install software for your HP Officejet/Officejet Pro device 4 Step 3: Test the connection 4 Solving wireless (802.11) problems 5 Basic troubleshooting 5 Advanced troubleshooting 6 Change the connection method 9 Change from a USB connection 9 Change from an Ethernet connection 9 Connect the HP Officejet/Officejet Pro device using an ad hoc wireless network connection.....9 Method 1...9 Method...
... 3 Step 1: Obtain required information and equipment 3 Step 2: Install software for your HP Officejet/Officejet Pro device 4 Step 3: Test the connection 4 Solving wireless (802.11) problems 5 Basic troubleshooting 5 Advanced troubleshooting 6 Change the connection method 9 Change from a USB connection 9 Change from an Ethernet connection 9 Connect the HP Officejet/Officejet Pro device using an ad hoc wireless network connection.....9 Method 1...9 Method...
Wireless Getting Started Guide
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... the wireless network Turn off the router, HP device, and your computer.) Select Setup Assistant or Network Setup Assistant from the HP device control panel: HP Officejet J4680 All-in-One series HP Officejet J6400 All-in-One series a. Select Network Setup, select Print ...HP Officejet/Officejet Pro device to your HP Officejet/Officejet Pro device over a network, try the following steps: Windows Place the Starter CD into the computer and run the Wireless Network Test from the Information and Settings list, and then follow the suggestions provided in the Advanced troubleshooting...
... the wireless network Turn off the router, HP device, and your computer.) Select Setup Assistant or Network Setup Assistant from the HP device control panel: HP Officejet J4680 All-in-One series HP Officejet J6400 All-in-One series a. Select Network Setup, select Print ...HP Officejet/Officejet Pro device to your HP Officejet/Officejet Pro device over a network, try the following steps: Windows Place the Starter CD into the computer and run the Wireless Network Test from the Information and Settings list, and then follow the suggestions provided in the Advanced troubleshooting...
Wireless Getting Started Guide
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...Connected. c. The connection status should change to the correct network. Advanced troubleshooting English If you have tried the suggestions provided in the Basic troubleshooting section and are still unable to connect your HP Officejet/Officejet Pro device to your network (page 6) 2. Make sure that is connected...still do not have indicator lights. Usually there are two indicator lights, one that blinks. If the lights are using a unique network name (SSID), then it is possible that the HP Officejet/ Officejet Pro device is connected to your network If your device is only ...
...Connected. c. The connection status should change to the correct network. Advanced troubleshooting English If you have tried the suggestions provided in the Basic troubleshooting section and are still unable to connect your HP Officejet/Officejet Pro device to your network (page 6) 2. Make sure that is connected...still do not have indicator lights. Usually there are two indicator lights, one that blinks. If the lights are using a unique network name (SSID), then it is possible that the HP Officejet/ Officejet Pro device is connected to your network If your device is only ...
Wireless Getting Started Guide
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... then click Printers or Printers and Faxes. - On the desktop, right-click My Computer or Computer, and then click Manage. 3. If you still cannot use the HP device over the network again. For more than one of services, right click HP Network Devices Support, and then click...have to the HP device, make sure the correct version of the HP Officejet/Officejet Pro device is running (Windows only) To restart the HP Network Device Support service 1. Click System Preferences in the print queue. 2. If you continue to the next section for additional troubleshooting help . Click ...
... then click Printers or Printers and Faxes. - On the desktop, right-click My Computer or Computer, and then click Manage. 3. If you still cannot use the HP device over the network again. For more than one of services, right click HP Network Devices Support, and then click...have to the HP device, make sure the correct version of the HP Officejet/Officejet Pro device is running (Windows only) To restart the HP Network Device Support service 1. Click System Preferences in the print queue. 2. If you continue to the next section for additional troubleshooting help . Click ...
Fax Getting Started Guide
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... network, you want to delete, and then press OK. If the HP Officejet/Officejet Pro device has one of the following : • Tests the fax hardware • Verifies the correct type of phone cord is connected to the HP Officejet/Officejet Pro device • Checks that you can also set up and using...From the control panel, press the Setup button. 2. For additional troubleshooting information, see the electronic user guide available on how to fix the problem and rerun the test. A blank or incorrect fax setting can cause problems faxing. • If the test fails, use the report to fix ...
... network, you want to delete, and then press OK. If the HP Officejet/Officejet Pro device has one of the following : • Tests the fax hardware • Verifies the correct type of phone cord is connected to the HP Officejet/Officejet Pro device • Checks that you can also set up and using...From the control panel, press the Setup button. 2. For additional troubleshooting information, see the electronic user guide available on how to fix the problem and rerun the test. A blank or incorrect fax setting can cause problems faxing. • If the test fails, use the report to fix ...
User Guide
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...that convey the appropriate action. Refer servicing to -text applications. For users who are no one can step on the product. 4. Mobility For users with a qualified electrician. 3. HP shall not be executed through the use this product from fire or electric shock. 1. marks...as constituting an additional warranty. Install the product in this material is accessible for HP products and services are wet. 6. If the product does not operate normally, see Maintain and troubleshoot. 9. Reproduction, adaptation, or translation of Microsoft Corporation. If you are set ...
...that convey the appropriate action. Refer servicing to -text applications. For users who are no one can step on the product. 4. Mobility For users with a qualified electrician. 3. HP shall not be executed through the use this product from fire or electric shock. 1. marks...as constituting an additional warranty. Install the product in this material is accessible for HP products and services are wet. 6. If the product does not operate normally, see Maintain and troubleshoot. 9. Reproduction, adaptation, or translation of Microsoft Corporation. If you are set ...
User Guide
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... device with a PBX phone system or an ISDN line 74 Case D: Fax with a distinctive ring service on the same line 74 Case E: Shared voice/fax line 75 Case F: Shared voice/fax line with voice mail 76 Case G: Fax line shared with computer modem (no voice calls received 77 Case H: Shared... supplies ...108 Clean the device ...109 Clean the scanner glass 109 Clean the exterior ...110 Clean the automatic document feeder 110 General troubleshooting tips and resources 113 Solve printing problems ...114 The device shuts down unexpectedly 114 Error message appears on control-panel display 114 The ...
... device with a PBX phone system or an ISDN line 74 Case D: Fax with a distinctive ring service on the same line 74 Case E: Shared voice/fax line 75 Case F: Shared voice/fax line with voice mail 76 Case G: Fax line shared with computer modem (no voice calls received 77 Case H: Shared... supplies ...108 Clean the device ...109 Clean the scanner glass 109 Clean the exterior ...110 Clean the automatic document feeder 110 General troubleshooting tips and resources 113 Solve printing problems ...114 The device shuts down unexpectedly 114 Error message appears on control-panel display 114 The ...
User Guide
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... Error messages appear 128 Scanned image quality is poor 128 Scan defects are apparent 129 Solve fax problems ...129 The fax test failed ...130 Troubleshoot installation issues 142 Hardware installation suggestions 142 Software installation suggestions 143 Clear jams ...144 Clear paper... jams ...144 Avoid paper jams ...146 A HP supplies and accessories Order printing supplies online 147 Supplies ...147 HP media ......
... Error messages appear 128 Scanned image quality is poor 128 Scan defects are apparent 129 Solve fax problems ...129 The fax test failed ...130 Troubleshoot installation issues 142 Hardware installation suggestions 142 Software installation suggestions 143 Clear jams ...144 Clear paper... jams ...144 Avoid paper jams ...146 A HP supplies and accessories Order printing supplies online 147 Supplies ...147 HP media ......
User Guide
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...8226; Understand the device parts Find other resources for the product You can obtain product information and further troubleshooting resources that have occurred. HP Printer Utility (Mac OS) Contains tools to configure print settings, calibrate the device, clean the ink ...Setup poster Provides illustrated setup information. Readme file and release notes Provide late-breaking information and troubleshooting tips. Logs and reports Provides information about operations. The HP Printer Utility is provided with the device. Included on the Starter CD. 1 Get started...
...8226; Understand the device parts Find other resources for the product You can obtain product information and further troubleshooting resources that have occurred. HP Printer Utility (Mac OS) Contains tools to configure print settings, calibrate the device, clean the ink ...Setup poster Provides illustrated setup information. Readme file and release notes Provide late-breaking information and troubleshooting tips. Logs and reports Provides information about operations. The HP Printer Utility is provided with the device. Included on the Starter CD. 1 Get started...
User Guide
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... the Dock. 2. Understand the self-test report Use the self-test report to HP Web site where you through aligning the ink cartridges. • HP Support: Gain access to : • View current device information and ink cartridge status • Help troubleshoot problems The self-test report also contains a log of recent events. 66...
... the Dock. 2. Understand the self-test report Use the self-test report to HP Web site where you through aligning the ink cartridges. • HP Support: Gain access to : • View current device information and ink cartridge status • Help troubleshoot problems The self-test report also contains a log of recent events. 66...
User Guide
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..., and then click Cartridge Details. • Mac OS: From the HP Printer Utility, click Supply Info from the Information and Support panel, and then click Retail Supplies Information. 98 Maintain and troubleshoot You can find the ink cartridge number in different sizes. 8 Maintain ... quality and unexpected printouts • Solve paper-feed problems • Solve copy problems • Solve scan problems • Solve fax problems • Troubleshoot installation issues • Clear jams Work with ink cartridges This section contains the following places: • On the label of ink...
..., and then click Cartridge Details. • Mac OS: From the HP Printer Utility, click Supply Info from the Information and Support panel, and then click Retail Supplies Information. 98 Maintain and troubleshoot You can find the ink cartridge number in different sizes. 8 Maintain ... quality and unexpected printouts • Solve paper-feed problems • Solve copy problems • Solve scan problems • Solve fax problems • Troubleshoot installation issues • Clear jams Work with ink cartridges This section contains the following places: • On the label of ink...
User Guide
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..., and then lightly press down on the page. CAUTION: If the HP All-in-One is off when you try to replace the ink cartridges until the print carriage is on the left. 100 Maintain and troubleshoot If you are not docked safely when you open the front access door... becomes unacceptable. To order ink cartridges for changing. If prompted, choose your country/region, follow the prompts to select your product, and then click one of the device. 3. To replace the ink cartridges 1. The print carriage moves to avoid possible printing delays. Open the front access door. Chapter ...
..., and then lightly press down on the page. CAUTION: If the HP All-in-One is off when you try to replace the ink cartridges until the print carriage is on the left. 100 Maintain and troubleshoot If you are not docked safely when you open the front access door... becomes unacceptable. To order ink cartridges for changing. If prompted, choose your country/region, follow the prompts to select your product, and then click one of the device. 3. To replace the ink cartridges 1. The print carriage moves to avoid possible printing delays. Open the front access door. Chapter ...
User Guide
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...installed a new ink cartridge, the device prints an ink cartridge alignment page. 9. Make sure you push the ink cartridge in -One prompts you to the right, and then press OK. The HP All-in the front right corner with the top of the page to align cartridges every time you installed with...ink cartridge alignment sheet face down on the scanner glass. Close the front access door. If you to realign the ink cartridges. 102 Maintain and troubleshoot When prompted, ensure plain white paper is loaded in the input tray, then press OK. 10. It remembers the alignment values for that ink ...
...installed a new ink cartridge, the device prints an ink cartridge alignment page. 9. Make sure you push the ink cartridge in -One prompts you to the right, and then press OK. The HP All-in the front right corner with the top of the page to align cartridges every time you installed with...ink cartridge alignment sheet face down on the scanner glass. Close the front access door. If you to realign the ink cartridges. 102 Maintain and troubleshoot When prompted, ensure plain white paper is loaded in the input tray, then press OK. 10. It remembers the alignment values for that ink ...
User Guide
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...Printer Toolbox appears. 3. Load letter, A4, or legal unused plain white paper into the input tray. 2. HP Printer Utility (Mac OS): Open the HP Printer Utility. The HP All-in -One aligns the ink cartridges. Load the ink cartridge alignment sheet face down on the scanner glass. Load letter, ... alignment sheet. NOTE: You can recycle or discard. For more information, see HP Printer Utility (Mac OS). Select Tools, and then select Clean Cartridge. Click the Device Services tab. 104 Maintain and troubleshoot The device prints a page that you clean the ink cartridges, try cleaning the...
...Printer Toolbox appears. 3. Load letter, A4, or legal unused plain white paper into the input tray. 2. HP Printer Utility (Mac OS): Open the HP Printer Utility. The HP All-in -One aligns the ink cartridges. Load the ink cartridge alignment sheet face down on the scanner glass. Load letter, ... alignment sheet. NOTE: You can recycle or discard. For more information, see HP Printer Utility (Mac OS). Select Tools, and then select Clean Cartridge. Click the Device Services tab. 104 Maintain and troubleshoot The device prints a page that you clean the ink cartridges, try cleaning the...
User Guide
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...-colored contacts. Push the ink cartridge forward until it can be corrected by using the device control panel or the software you installed with the HP All-in a dusty environment, a small amount of the device. When debris gets on your printed pages after you have already cleaned the ink cartridges by.... Chapter 8 7. This debris can include dust, hair, carpet, or clothing fibers. NOTE: Clean the area around the ink nozzles If the device is used in -One. 106 Maintain and troubleshoot
...-colored contacts. Push the ink cartridge forward until it can be corrected by using the device control panel or the software you installed with the HP All-in a dusty environment, a small amount of the device. When debris gets on your printed pages after you have already cleaned the ink cartridges by.... Chapter 8 7. This debris can include dust, hair, carpet, or clothing fibers. NOTE: Clean the area around the ink nozzles If the device is used in -One. 106 Maintain and troubleshoot
User Guide
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...until it is designed to keep an ink cartridge secure and prevent it from HP Support. Whenever you remove an ink cartridge from the device with the intention ...are removing it in an ink cartridge protector if you are not touching anything when you can order one from drying out when it clicks into place. 8. For more information, see Support and warranty. Gently.... 1 Nozzle plate (do not have an ink cartridge protector, you store the ink cartridges. 108 Maintain and troubleshoot Repeat if necessary for the other ink cartridge. 9. Chapter 8 6. Clean the face and edges around the ink...
...until it is designed to keep an ink cartridge secure and prevent it from HP Support. Whenever you remove an ink cartridge from the device with the intention ...are removing it in an ink cartridge protector if you are not touching anything when you can order one from drying out when it clicks into place. 8. For more information, see Support and warranty. Gently.... 1 Nozzle plate (do not have an ink cartridge protector, you store the ink cartridges. 108 Maintain and troubleshoot Repeat if necessary for the other ink cartridge. 9. Chapter 8 6. Clean the face and edges around the ink...
User Guide
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... cleaner to access the pick assembly inside the automatic document feeder, clean the rollers or separator pad, and then close the cover. 110 Maintain and troubleshoot CAUTION: Do not spray the glass cleaner directly on the glass.
... cleaner to access the pick assembly inside the automatic document feeder, clean the rollers or separator pad, and then close the cover. 110 Maintain and troubleshoot CAUTION: Do not spray the glass cleaner directly on the glass.
User Guide
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Lift the cover of the automatic document feeder until it stops, and then gently pry the cover to reset the date and time later, when you plug the power cord back in. 2. You might be erased. Continue lifting the automatic document feeder cover to the vertical position. 112 Maintain and troubleshoot NOTE: Depending how long the device is unplugged, the date and time might need to release the catch. 3. Chapter 8 To clean the plastic strip inside the automatic document feeder 1. Turn off the device and unplug the power cord.
Lift the cover of the automatic document feeder until it stops, and then gently pry the cover to reset the date and time later, when you plug the power cord back in. 2. You might be erased. Continue lifting the automatic document feeder cover to the vertical position. 112 Maintain and troubleshoot NOTE: Depending how long the device is unplugged, the date and time might need to release the catch. 3. Chapter 8 To clean the plastic strip inside the automatic document feeder 1. Turn off the device and unplug the power cord.
User Guide
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Clean the plastic strip with a soft cloth or sponge slightly moistened with a nonabrasive glass cleaner. General troubleshooting tips and resources Try these when you begin troubleshooting a printing problem. • For a paper jam, see Clear paper jams. • For paper-feed problems, such as the ... after the ink cartridges are installed. • Power cord and other cables are working, and are removed. 4. General troubleshooting tips and resources 113 For more information, see Electrical specifications. • Media is loaded correctly in the plastic strip over the tabs.
Clean the plastic strip with a soft cloth or sponge slightly moistened with a nonabrasive glass cleaner. General troubleshooting tips and resources Try these when you begin troubleshooting a printing problem. • For a paper jam, see Clear paper jams. • For paper-feed problems, such as the ... after the ink cartridges are installed. • Power cord and other cables are working, and are removed. 4. General troubleshooting tips and resources 113 For more information, see Electrical specifications. • Media is loaded correctly in the plastic strip over the tabs.
User Guide
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...persists, visit the HP Web site (www.hp.com/ support) for more information. • Pause Printing is not selected if you are using or restart the computer before attempting the task again. See your computer's documentation for the latest troubleshooting information, or product...and unexpected printouts • Solve paper-feed problems • Solve copy problems • Solve scan problems • Solve fax problems • Troubleshoot installation issues Solve printing problems This section contains the following topics: • The device shuts down unexpectedly • Error message...
...persists, visit the HP Web site (www.hp.com/ support) for more information. • Pause Printing is not selected if you are using or restart the computer before attempting the task again. See your computer's documentation for the latest troubleshooting information, or product...and unexpected printouts • Solve paper-feed problems • Solve copy problems • Solve scan problems • Solve fax problems • Troubleshoot installation issues Solve printing problems This section contains the following topics: • The device shuts down unexpectedly • Error message...