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... accessibility options such as constituting an additional warranty. Acknowledgements Windows and Windows XP are no one can step on the product. 4. If you are color blind, colored buttons and tabs used in a protected location where no user-serviceable parts inside. There are...does not operate normally, see Maintain and troubleshoot. 9. Support For more details about the accessibility of Hewlett-Packard, except as screen readers, Braille readers, and voice-to qualified service personnel. Unplug this product and HP's commitment to a power source. Nothing herein...
... accessibility options such as constituting an additional warranty. Acknowledgements Windows and Windows XP are no one can step on the product. 4. If you are color blind, colored buttons and tabs used in a protected location where no user-serviceable parts inside. There are...does not operate normally, see Maintain and troubleshoot. 9. Support For more details about the accessibility of Hewlett-Packard, except as screen readers, Braille readers, and voice-to qualified service personnel. Unplug this product and HP's commitment to a power source. Nothing herein...
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Use device management tools 70 Toolbox (Windows)...70 Open the Toolbox...71 Toolbox tabs ...71 HP Printer Utility (Mac OS 71 Open the HP Printer Utility 71 HP Printer Utility panels 72 Set up faxing for the device ...72 Set up faxing (parallel phone systems 73 Choose the ... software for a direct connection 98 Share the device on a locally shared network 98 Uninstall and reinstall the software 99 8 Maintain and troubleshoot Work with print cartridges...103 Supported print cartridges 103 Handle the print cartridges 104 Replace the print cartridges 104 Align the print cartridges 108 ...
Use device management tools 70 Toolbox (Windows)...70 Open the Toolbox...71 Toolbox tabs ...71 HP Printer Utility (Mac OS 71 Open the HP Printer Utility 71 HP Printer Utility panels 72 Set up faxing for the device ...72 Set up faxing (parallel phone systems 73 Choose the ... software for a direct connection 98 Share the device on a locally shared network 98 Uninstall and reinstall the software 99 8 Maintain and troubleshoot Work with print cartridges...103 Supported print cartridges 103 Handle the print cartridges 104 Replace the print cartridges 104 Align the print cartridges 108 ...
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...121 Ink is not filling the text or graphics completely 121 Output is faded or dull colored 121 Colors are printing as black and white 122 Wrong colors are printing 122 Printout shows bleeding colors 122 Colors do not line up properly 122 Lines or dots are missing from text or graphics 122... messages appear...128 Scanned image quality is poor 128 Scan defects are apparent 129 Solve fax problems...129 The fax test failed...130 Troubleshoot installation issues 141 Hardware installation suggestions 141 Software installation suggestions 142 Clear paper jams...142 Avoid paper jams...144 5
...121 Ink is not filling the text or graphics completely 121 Output is faded or dull colored 121 Colors are printing as black and white 122 Wrong colors are printing 122 Printout shows bleeding colors 122 Colors do not line up properly 122 Lines or dots are missing from text or graphics 122... messages appear...128 Scanned image quality is poor 128 Scan defects are apparent 129 Solve fax problems...129 The fax test failed...130 Troubleshoot installation issues 141 Hardware installation suggestions 141 Software installation suggestions 142 Clear paper jams...142 Avoid paper jams...144 5
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... notes Toolbox (Microsoft® Windows®) HP Printer Utility (Mac OS) (Mac OS supported by HP Officejet J3600 only) Control panel Logs and reports HP Web sites Description Location Provides illustrated setup information. For more information, see HP Printer Utility (Mac OS). 1 Get started 9 Provide late-breaking information and troubleshooting tips. Contains tools to resolve problems...
... notes Toolbox (Microsoft® Windows®) HP Printer Utility (Mac OS) (Mac OS supported by HP Officejet J3600 only) Control panel Logs and reports HP Web sites Description Location Provides illustrated setup information. For more information, see HP Printer Utility (Mac OS). 1 Get started 9 Provide late-breaking information and troubleshooting tips. Contains tools to resolve problems...
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... Retail Supplies Information. You can find the print cartridge number in different sizes. Mac OS is supported by country/region. Maintain and troubleshoot 103 In addition, the HP Officejet J3500 supports one black print cartridge only. 8 Maintain and troubleshoot This section contains the following topics: • Work with print cartridges • Clean the device •...
... Retail Supplies Information. You can find the print cartridge number in different sizes. Mac OS is supported by country/region. Maintain and troubleshoot 103 In addition, the HP Officejet J3500 supports one black print cartridge only. 8 Maintain and troubleshoot This section contains the following topics: • Work with print cartridges • Clean the device •...
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...ink is left in the initialization process, which prepares the device and cartridges for a print cartridge is low. Do not touch the copper-colored contacts or the ink nozzles. NOTE: Handle the print cartridges carefully. Handle the print cartridges Before you replace or clean a print cartridge... before installing) 3 Ink nozzles under tape Hold the print cartridges by using the printer Toolbox (Windows) or the HP Printer Utility (Mac OS). 104 Maintain and troubleshoot Replace the print cartridges Follow these instructions when the ink level is low, a message appears on top. NOTE: When...
...ink is left in the initialization process, which prepares the device and cartridges for a print cartridge is low. Do not touch the copper-colored contacts or the ink nozzles. NOTE: Handle the print cartridges carefully. Handle the print cartridges Before you replace or clean a print cartridge... before installing) 3 Ink nozzles under tape Hold the print cartridges by using the printer Toolbox (Windows) or the HP Printer Utility (Mac OS). 104 Maintain and troubleshoot Replace the print cartridges Follow these instructions when the ink level is low, a message appears on top. NOTE: When...
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Pull the print cartridge toward you recycle used print cartridges free of its slot. 5. The HP Inkjet Supplies Recycling Program is low or out of ink, recycle the print cartridge. For more information, go to the following Web site: www.hp.com/hpinfo/globalcitizenship/environment/recycle/inkjet.html 106 Maintain and troubleshoot Chapter 8 Figure 8-1 Remove print cartridge from the HP Officejet J3500 Figure 8-2 Remove print cartridge from the HP Officejet J3600 4. If you are removing the print cartridge because it is available in many countries/ regions, and lets you out of charge.
Pull the print cartridge toward you recycle used print cartridges free of its slot. 5. The HP Inkjet Supplies Recycling Program is low or out of ink, recycle the print cartridge. For more information, go to the following Web site: www.hp.com/hpinfo/globalcitizenship/environment/recycle/inkjet.html 106 Maintain and troubleshoot Chapter 8 Figure 8-1 Remove print cartridge from the HP Officejet J3500 Figure 8-2 Remove print cartridge from the HP Officejet J3600 4. If you are removing the print cartridge because it is available in many countries/ regions, and lets you out of charge.
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...the same print cartridge, the device will not prompt you to realign the print cartridges. NOTE: The HP Officejet J3500 supports one black print cartridge only. 108 Maintain and troubleshoot You can also align the print cartridges at any time from the control panel or by using the ... cartridge, so you do not need to align the print cartridges. Chapter 8 Figure 8-3 Insert a print cartridge in the HP Officejet J3500 Figure 8-4 Install a print cartridge in -One prompts you to align cartridges every time you install or replace a print cartridge. Close the print cartridge door. Align the...
...the same print cartridge, the device will not prompt you to realign the print cartridges. NOTE: The HP Officejet J3500 supports one black print cartridge only. 108 Maintain and troubleshoot You can also align the print cartridges at any time from the control panel or by using the ... cartridge, so you do not need to align the print cartridges. Chapter 8 Figure 8-3 Insert a print cartridge in the HP Officejet J3500 Figure 8-4 Install a print cartridge in -One prompts you to align cartridges every time you install or replace a print cartridge. Close the print cartridge door. Align the...
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... to Print Settings, and then click Printer Toolbox. Open the HP Printer Utility. Chapter 8 NOTE: The HP Officejet J3500 supports one black print cartridge only. In the HP Solution Center, click Settings, point to check the print cartridges, clean the print cartridge contacts. 110 Maintain and troubleshoot Click Clean the Print Cartridges. 5. NOTE: Mac OS is...
... to Print Settings, and then click Printer Toolbox. Open the HP Printer Utility. Chapter 8 NOTE: The HP Officejet J3500 supports one black print cartridge only. In the HP Solution Center, click Settings, point to check the print cartridges, clean the print cartridge contacts. 110 Maintain and troubleshoot Click Clean the Print Cartridges. 5. NOTE: Mac OS is...
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...corrected by using the control panel or the software you continue to dry for the other print cartridge (HP Officejet J3600 only). 10. Clean the area around the ink nozzles If the device is used in a...the device. This debris can result in -One. Clean only the copper-colored contacts. CAUTION: Do not touch the copper-colored contacts or ink nozzles. Repeat if necessary for approximately ten minutes. 1 Copper-colored contacts 2 Ink nozzles (do not clean) ... only if you installed with the HP All-in clogs, ink failure, and bad electrical connections. 112 Maintain and troubleshoot
...corrected by using the control panel or the software you continue to dry for the other print cartridge (HP Officejet J3600 only). 10. Clean the area around the ink nozzles If the device is used in a...the device. This debris can result in -One. Clean only the copper-colored contacts. CAUTION: Do not touch the copper-colored contacts or ink nozzles. Repeat if necessary for approximately ten minutes. 1 Copper-colored contacts 2 Ink nozzles (do not clean) ... only if you installed with the HP All-in clogs, ink failure, and bad electrical connections. 112 Maintain and troubleshoot
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.... NOTE: Depending how long the device is a glass strip under the glass and damage the device. 114 Maintain and troubleshoot Clean the glass strip with a soft cloth or sponge slightly moistened with a nonabrasive glass cleaner. Lift the cover of the... HP All-in . 2. Turn off the device, and unplug the power cord. CAUTION: Do not use abrasives, acetone, benzene, or..., you might need to reset the date and time later, when you plug the power cord back in -One.
.... NOTE: Depending how long the device is a glass strip under the glass and damage the device. 114 Maintain and troubleshoot Clean the glass strip with a soft cloth or sponge slightly moistened with a nonabrasive glass cleaner. Lift the cover of the... HP All-in . 2. Turn off the device, and unplug the power cord. CAUTION: Do not use abrasives, acetone, benzene, or..., you might need to reset the date and time later, when you plug the power cord back in -One.
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... Electrical specifications. • Media is loaded correctly in -One, as from the electrical socket. See your computer's documentation for the first time, it takes approximately 12 minutes to the device. The exterior of the HP All-in the input tray and is not selected if you...time to spill alcohol on the device. CAUTION: Be careful not to print • Blank or partial page printed 116 Maintain and troubleshoot Troubleshooting tips and resources Use the following tips and resources to remove any residual alcohol. Close programs that you are not using isopropyl (rubbing...
... Electrical specifications. • Media is loaded correctly in -One, as from the electrical socket. See your computer's documentation for the first time, it takes approximately 12 minutes to the device. The exterior of the HP All-in the input tray and is not selected if you...time to spill alcohol on the device. CAUTION: Be careful not to print • Blank or partial page printed 116 Maintain and troubleshoot Troubleshooting tips and resources Use the following tips and resources to remove any residual alcohol. Close programs that you are not using isopropyl (rubbing...
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...), wait about 20 seconds, and reconnect the cables. Re-enable the firewall. If the problem persists, visit the HP Web site (www.hp.com/support) for more information. otherwise, the device software might block communication between the computer and the device. If... software completely, and then reinstall the device software. However, the firewall might not be installed correctly. For voltage requirements, see Troubleshooting tips and resources. Error message appears on control-panel display A non-recoverable error has occurred Disconnect all documents, and then reboot...
...), wait about 20 seconds, and reconnect the cables. Re-enable the firewall. If the problem persists, visit the HP Web site (www.hp.com/support) for more information. otherwise, the device software might block communication between the computer and the device. If... software completely, and then reinstall the device software. However, the firewall might not be installed correctly. For voltage requirements, see Troubleshooting tips and resources. Error message appears on control-panel display A non-recoverable error has occurred Disconnect all documents, and then reboot...
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...the margin settings for the device. For more information, see System requirements. Check the color print settings Make sure Print in Grayscale is selected as those generated by USB cables)...area of media loaded in the print driver. (HP Officejet J3600 only.) Check the device location and length of the 118 Maintain and troubleshoot Move the device away from the source of ... time to printouts. For more information on paper-feed problems, see Set minimum margins. More than one page is being picked For more information, see Work with print cartridges. For more information, see...
...the margin settings for the device. For more information, see System requirements. Check the color print settings Make sure Print in Grayscale is selected as those generated by USB cables)...area of media loaded in the print driver. (HP Officejet J3600 only.) Check the device location and length of the 118 Maintain and troubleshoot Move the device away from the source of ... time to printouts. For more information on paper-feed problems, see Set minimum margins. More than one page is being picked For more information, see Work with print cartridges. For more information, see...
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...state. When the device is printing, the device might be due to minimize the effects of your document, if available. 120 Maintain and troubleshoot Meaningless characters print If an interruption occurs to a job that is on ink. Cancel the print job and wait for supported media. Make... sure the media meets HP specifications, and try printing a backup copy of these electromagnetic fields. Chapter 8 • Colors do not line up properly • Lines or dots are missing from text or graphics Poor quality ...
...state. When the device is printing, the device might be due to minimize the effects of your document, if available. 120 Maintain and troubleshoot Meaningless characters print If an interruption occurs to a job that is on ink. Cancel the print job and wait for supported media. Make... sure the media meets HP specifications, and try printing a backup copy of these electromagnetic fields. Chapter 8 • Colors do not line up properly • Lines or dots are missing from text or graphics Poor quality ...
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.... For more information, see Manage the device. 122 Maintain and troubleshoot Check the print cartridges Make sure the correct print cartridges are installed and the print cartridges are not low on ink. Colors do not line up properly (HP Officejet J3600 only) Check the print cartridges Make sure the correct print ... only) Check the print settings Make sure Print in Grayscale is not selected in the printer driver. Wrong colors are printing (HP Officejet J3600 only) Check the print settings Make sure Print in Grayscale is not selected in reduced print quality and damage to check for...
.... For more information, see Manage the device. 122 Maintain and troubleshoot Check the print cartridges Make sure the correct print cartridges are installed and the print cartridges are not low on ink. Colors do not line up properly (HP Officejet J3600 only) Check the print cartridges Make sure the correct print ... only) Check the print settings Make sure Print in Grayscale is not selected in the printer driver. Wrong colors are printing (HP Officejet J3600 only) Check the print settings Make sure Print in Grayscale is not selected in reduced print quality and damage to check for...
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..., the media is too moist or too rough). If the original is too light, the copy might be busy with paper. • Use HP media for the missing or faded documents. Check for more information. • Check the settings The contrast setting might be set too light. Use...not overloaded with another job. Copies are blank • Check the trays If you adjust the contrast. • Colored backgrounds might cause images in a different shade. 124 Maintain and troubleshoot Wait for example, the media is too moist or too rough). Check the control-panel display for more information. See...
..., the media is too moist or too rough). If the original is too light, the copy might be busy with paper. • Use HP media for the missing or faded documents. Check for more information. • Check the settings The contrast setting might be set too light. Use...not overloaded with another job. Copies are blank • Check the trays If you adjust the contrast. • Colored backgrounds might cause images in a different shade. 124 Maintain and troubleshoot Wait for example, the media is too moist or too rough). Check the control-panel display for more information. See...
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...TWAIN program for the job. You can change it to medium-gray areas The default enhancement setting might not be slower. 126 Maintain and troubleshoot For more quickly. • If you acquire an image through TWAIN, you set the resolution too high, the scan job takes longer ...and results in black and white. To obtain good results when scanning or copying, do not help, see the onscreen software Help for information about HP support. Check the setting and change the settings so that the original is not busy. Chapter 8 • Large, black typefaces look splotchy ...
...TWAIN program for the job. You can change it to medium-gray areas The default enhancement setting might not be slower. 126 Maintain and troubleshoot For more quickly. • If you acquire an image through TWAIN, you set the resolution too high, the scan job takes longer ...and results in black and white. To obtain good results when scanning or copying, do not help, see the onscreen software Help for information about HP support. Check the setting and change the settings so that the original is not busy. Chapter 8 • Large, black typefaces look splotchy ...
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... loaded incorrectly. In the software, check the TWAIN source by selecting Select Scanner on the Windows control panel. • Try adjusting the resolution and color settings. • The scanned image is skewed (crooked) The original might need to use a better-quality version of the original. • To... image is scanned or printed or when the image appears on the original and not a result of the scanning process. 128 Maintain and troubleshoot For more information, see Load media. Devices that are not TWAIN-compliant do not solve the problem, you might have optimum clarity. On...
... loaded incorrectly. In the software, check the TWAIN source by selecting Select Scanner on the Windows control panel. • Try adjusting the resolution and color settings. • The scanned image is skewed (crooked) The original might need to use a better-quality version of the original. • To... image is scanned or printed or when the image appears on the original and not a result of the scanning process. 128 Maintain and troubleshoot For more information, see Load media. Devices that are not TWAIN-compliant do not solve the problem, you might have optimum clarity. On...
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...might be set up properly for faxing. Solve fax problems This section contains fax setup troubleshooting information for information on the original and not a result of the scanning process. •...problems 129 For more information about changing the settings. If the device is reduced The HP software settings might be dirty. See the product software Help for faxing, you are ... up properly for more information, see Test fax setup. Make sure that the resolution and color settings are apparent • Blank pages The original might skew, which causes unclear images....
...might be set up properly for faxing. Solve fax problems This section contains fax setup troubleshooting information for information on the original and not a result of the scanning process. •...problems 129 For more information about changing the settings. If the device is reduced The HP software settings might be dirty. See the product software Help for faxing, you are ... up properly for more information, see Test fax setup. Make sure that the resolution and color settings are apparent • Blank pages The original might skew, which causes unclear images....