User Guide
Page 8
Use device management tools 70 Toolbox (Windows)...70 Open the Toolbox...71 Toolbox tabs ...71 HP Printer Utility (Mac OS 71 Open the HP Printer Utility 71 HP Printer Utility panels 72 Set up faxing for the device ...72 Set up faxing (parallel phone systems 73 ...reinstall the software 99 8 Maintain and troubleshoot Work with print cartridges...103 Supported print cartridges 103 Handle the print cartridges 104 Replace the print cartridges 104 Align the print cartridges 108 Clean the print cartridges 109 Clean the print cartridge contacts 110 Clean the area around the ink nozzles 112 ...
Use device management tools 70 Toolbox (Windows)...70 Open the Toolbox...71 Toolbox tabs ...71 HP Printer Utility (Mac OS 71 Open the HP Printer Utility 71 HP Printer Utility panels 72 Set up faxing for the device ...72 Set up faxing (parallel phone systems 73 ...reinstall the software 99 8 Maintain and troubleshoot Work with print cartridges...103 Supported print cartridges 103 Handle the print cartridges 104 Replace the print cartridges 104 Align the print cartridges 108 Clean the print cartridges 109 Clean the print cartridge contacts 110 Clean the area around the ink nozzles 112 ...
User Guide
Page 10
... 166 Notice to users of the U.S. A HP supplies Order printing supplies online 145 Supplies...145 Print cartridges...145 HP media...145 B Support and warranty Hewlett-Packard limited warranty statement 148 Obtain electronic support...149 Obtain HP telephone support 149 Before you call...149 Support...call...151 After the phone support period 152 Additional warranty options 152 HP Quick Exchange Service (Japan 152 Call HP Korea customer support 153 Prepare the device for shipment 153 Remove the print cartridges before shipment 153 Remove the control-panel faceplate 154 Pack the device...
... 166 Notice to users of the U.S. A HP supplies Order printing supplies online 145 Supplies...145 Print cartridges...145 HP media...145 B Support and warranty Hewlett-Packard limited warranty statement 148 Obtain electronic support...149 Obtain HP telephone support 149 Before you call...149 Support...call...151 After the phone support period 152 Additional warranty options 152 HP Quick Exchange Service (Japan 152 Call HP Korea customer support 153 Prepare the device for shipment 153 Remove the print cartridges before shipment 153 Remove the control-panel faceplate 154 Pack the device...
User Guide
Page 13
... for the product You can obtain product information and further troubleshooting resources that have occurred. A printed version of print cartridges, order supplies online, and find support information from the following resources: Resource Setup poster Fax Getting Started Guide Readme ...file and release notes Toolbox (Microsoft® Windows®) HP Printer Utility (Mac OS) (Mac OS supported by HP Officejet J3600 only) Control panel Logs and reports HP Web sites Description Location Provides illustrated setup information. For more information, see ...
... for the product You can obtain product information and further troubleshooting resources that have occurred. A printed version of print cartridges, order supplies online, and find support information from the following resources: Resource Setup poster Fax Getting Started Guide Readme ...file and release notes Toolbox (Microsoft® Windows®) HP Printer Utility (Mac OS) (Mac OS supported by HP Officejet J3600 only) Control panel Logs and reports HP Web sites Description Location Provides illustrated setup information. For more information, see ...
User Guide
Page 14
... panel display 3 Paper guides 4 Control panel 5 Print cartridge door 6 Input tray 7 Tray extender 8 Paper-width guide 9 Document catcher 10 Get started During the warranty period, this support is often free of charge. Provides information about using the software. Chapter 1 (continued) Resource HP telephone support HP photo and imaging software help Description Lists information...
... panel display 3 Paper guides 4 Control panel 5 Print cartridge door 6 Input tray 7 Tray extender 8 Paper-width guide 9 Document catcher 10 Get started During the warranty period, this support is often free of charge. Provides information about using the software. Chapter 1 (continued) Resource HP telephone support HP photo and imaging software help Description Lists information...
User Guide
Page 15
Back view 1 Power connection 2 Rear universal serial bus (USB) port 3 Fax ports (1-LINE and 2-EXT) 4 Rear door 5 Rear door access tab Understand the device parts 11 (continued) 10 Document catcher extender 11 Handset Printing supplies area 1 Print cartridge door 2 Print cartridges NOTE: The HP Officejet J3500 supports a black print cartridge only.
Back view 1 Power connection 2 Rear universal serial bus (USB) port 3 Fax ports (1-LINE and 2-EXT) 4 Rear door 5 Rear door access tab Understand the device parts 11 (continued) 10 Document catcher extender 11 Handset Printing supplies area 1 Print cartridge door 2 Print cartridges NOTE: The HP Officejet J3500 supports a black print cartridge only.
User Guide
Page 22
.... Chapter 2 the entry point serves as checking the ink levels for the ink cartridges. To correct this, use the keypad on the devices you enter a dash in Windows to the Dock menu shortcuts by HP Officejet J3600 only. 2. Text and symbols You can also enter symbols from the Device ...drop-down menu. Do one HP device installed, select the tab with the selected device. If you can scan, send faxes...
.... Chapter 2 the entry point serves as checking the ink levels for the ink cartridges. To correct this, use the keypad on the devices you enter a dash in Windows to the Dock menu shortcuts by HP Officejet J3600 only. 2. Text and symbols You can also enter symbols from the Device ...drop-down menu. Do one HP device installed, select the tab with the selected device. If you can scan, send faxes...
User Guide
Page 30
... Photo Paper. TIP: To help on loading full-size paper and letterhead, refer to eject blank pages. Load 10 x 15 cm (4 x 6 inch) photo paper (HP Officejet J3600 only) You can load 10 x 15 cm (4 x 6 inch) photo paper into the input tray of the input tray. 5. If the paper is not stored ...-width guide. Slide the stack of the page first with the short edge forward and the print side down . If it is servicing the print cartridges or otherwise engaged in a task, the paper stop inside the device might result in place. CAUTION: Make sure that does not work well in the...
... Photo Paper. TIP: To help on loading full-size paper and letterhead, refer to eject blank pages. Load 10 x 15 cm (4 x 6 inch) photo paper (HP Officejet J3600 only) You can load 10 x 15 cm (4 x 6 inch) photo paper into the input tray of the input tray. 5. If the paper is not stored ...-width guide. Slide the stack of the page first with the short edge forward and the print side down . If it is servicing the print cartridges or otherwise engaged in a task, the paper stop inside the device might result in place. CAUTION: Make sure that does not work well in the...
User Guide
Page 43
...HP Bright White Paper Plain Paper HP Premium Plus Photo Paper, Glossy Premium Photo HP Premium Plus Photo Paper, Matte Premium Photo HP Premium Plus 10 x 15 cm (4 x 6 inch) Photo Paper Premium Photo HP Premium or Premium Plus Inkjet...or quality 39 Press START COPY Black or START COPY Color. Best copies slower than the other quality settings. ...the document goes in the input tray. 2. Load your print cartridges. In the Copy area, press Quality until the appropriate quality ...from the control panel 1. NOTE: The HP Officejet J3500 supports black and white copies on the paper loaded in...
...HP Bright White Paper Plain Paper HP Premium Plus Photo Paper, Glossy Premium Photo HP Premium Plus Photo Paper, Matte Premium Photo HP Premium Plus 10 x 15 cm (4 x 6 inch) Photo Paper Premium Photo HP Premium or Premium Plus Inkjet...or quality 39 Press START COPY Black or START COPY Color. Best copies slower than the other quality settings. ...the document goes in the input tray. 2. Load your print cartridges. In the Copy area, press Quality until the appropriate quality ...from the control panel 1. NOTE: The HP Officejet J3500 supports black and white copies on the paper loaded in...
User Guide
Page 69
... it is set the fax speed from High (the default) to Medium. If the test fails, review the report for faxing. Make sure the print cartridges are installed, and that full-size paper is sending and receiving faxes at high speed (33600bps). The test does the following: • Tests the fax...
... it is set the fax speed from High (the default) to Medium. If the test fails, review the report for faxing. Make sure the print cartridges are installed, and that full-size paper is sending and receiving faxes at high speed (33600bps). The test does the following: • Tests the fax...
User Guide
Page 73
...-level information, and then scroll to manage the device. Obtain information about the status of the print cartridges. 7 Configure and manage This section is intended for the administrator or individual who is supported by HP Officejet J3600 only. • Monitor the device • Administer the device Monitor the device This section provides instructions...
...-level information, and then scroll to manage the device. Obtain information about the status of the print cartridges. 7 Configure and manage This section is intended for the administrator or individual who is supported by HP Officejet J3600 only. • Monitor the device • Administer the device Monitor the device This section provides instructions...
User Guide
Page 74
...If you want to view information about administering the device and modifying settings. NOTE: The Toolbox can be installed from the Starter CD by HP Officejet J3600 only) to obtain the following ... • Language and country/region: Press Setup, and then open the Advance Fax Setup menu....date and time: Press Setup, press Tools, and then press Date and Time. Print cartridge information: Open the Information and Support panel and click Supplies Status. HP Printer Utility (Mac OS) (supported by HP Officejet J3600 only) to do not see your country/region, press 99, and then find...
...If you want to view information about administering the device and modifying settings. NOTE: The Toolbox can be installed from the Starter CD by HP Officejet J3600 only) to obtain the following ... • Language and country/region: Press Setup, and then open the Advance Fax Setup menu....date and time: Press Setup, press Tools, and then press Date and Time. Print cartridge information: Open the Information and Support panel and click Supplies Status. HP Printer Utility (Mac OS) (supported by HP Officejet J3600 only) to do not see your country/region, press 99, and then find...
User Guide
Page 75
... site from which you can order printing supplies for the device online. • Order by HP Officejet J3600 only. For more information, see Align the print cartridges. • Clean the Print Cartridges: Guides you through aligning the print cartridges. Toolbox tabs The Toolbox contains the following tabs. Telephone numbers are an estimate only. Select the...
... site from which you can order printing supplies for the device online. • Order by HP Officejet J3600 only. For more information, see Align the print cartridges. • Clean the Print Cartridges: Guides you through aligning the print cartridges. Toolbox tabs The Toolbox contains the following tabs. Telephone numbers are an estimate only. Select the...
User Guide
Page 76
... the answer mode and fax header information. You can access the Fax Setup Wizard (Windows) or HP Fax Setup Utility (Mac OS) through aligning the print cartridges. • HP Support: Gain access to help you can also use . From the Finder, select Computer from the...the device so that faxing works successfully with the device. HP Printer Utility panels Information and Support panel • Supplies Status: Shows the information about currently installed print cartridges. • Supply Info: Shows the print cartridge replacement options. • Device Information: Displays information about...
... the answer mode and fax header information. You can access the Fax Setup Wizard (Windows) or HP Fax Setup Utility (Mac OS) through aligning the print cartridges. • HP Support: Gain access to help you can also use . From the Finder, select Computer from the...the device so that faxing works successfully with the device. HP Printer Utility panels Information and Support panel • Supplies Status: Shows the information about currently installed print cartridges. • Supply Info: Shows the print cartridge replacement options. • Device Information: Displays information about...
User Guide
Page 107
In addition, the HP Officejet J3500 supports one black print cartridge only. You can find the print cartridge number in different sizes. Mac OS is supported by country/region. 8 Maintain and troubleshoot This section contains the following topics: • Work with print cartridges • Clean the device • Troubleshooting tips and resources • Solve printing problems •...
In addition, the HP Officejet J3500 supports one black print cartridge only. You can find the print cartridge number in different sizes. Mac OS is supported by country/region. 8 Maintain and troubleshoot This section contains the following topics: • Work with print cartridges • Clean the device • Troubleshooting tips and resources • Solve printing problems •...
User Guide
Page 108
.... Handle the print cartridges Before you replace or clean a print cartridge, you should know the part names and how to handle the print cartridges. 1 Copper-colored contacts 2 Plastic tape with the label on the display. Dropping or jarring cartridges can also check the... ink levels by their black plastic sides, with pink pull tab (must be removed before installing) 3 Ink nozzles under tape Hold the print cartridges by using the printer Toolbox (Windows) or the HP...
.... Handle the print cartridges Before you replace or clean a print cartridge, you should know the part names and how to handle the print cartridges. 1 Copper-colored contacts 2 Plastic tape with the label on the display. Dropping or jarring cartridges can also check the... ink levels by their black plastic sides, with pink pull tab (must be removed before installing) 3 Ink nozzles under tape Hold the print cartridges by using the printer Toolbox (Windows) or the HP...
User Guide
Page 109
...then click one of the device. 3. Wait until the print carriage is idle and silent, and then lightly press down on the page. You might damage the device if the print cartridges are replacing the tri-color print cartridge (HP Officejet J3600 only), remove the print cartridge from the... slot on . Open the print cartridge door. If you are replacing the black print cartridge, remove the print cartridge from the slot on the display,...
...then click one of the device. 3. Wait until the print carriage is idle and silent, and then lightly press down on the page. You might damage the device if the print cartridges are replacing the tri-color print cartridge (HP Officejet J3600 only), remove the print cartridge from the... slot on . Open the print cartridge door. If you are replacing the black print cartridge, remove the print cartridge from the slot on the display,...
User Guide
Page 110
The HP Inkjet Supplies Recycling Program is low or out of ink, recycle the print cartridge. Pull the print cartridge toward you recycle used print cartridges free of its slot. 5. If you are removing the print cartridge because it is available in many countries/ regions, and lets you out of charge. For more information, go to the following Web site: www.hp.com/hpinfo/globalcitizenship/environment/recycle/inkjet.html 106 Maintain and troubleshoot Chapter 8 Figure 8-1 Remove print cartridge from the HP Officejet J3500 Figure 8-2 Remove print cartridge from the HP Officejet J3600 4.
The HP Inkjet Supplies Recycling Program is low or out of ink, recycle the print cartridge. Pull the print cartridge toward you recycle used print cartridges free of its slot. 5. If you are removing the print cartridge because it is available in many countries/ regions, and lets you out of charge. For more information, go to the following Web site: www.hp.com/hpinfo/globalcitizenship/environment/recycle/inkjet.html 106 Maintain and troubleshoot Chapter 8 Figure 8-1 Remove print cartridge from the HP Officejet J3500 Figure 8-2 Remove print cartridge from the HP Officejet J3600 4.
User Guide
Page 111
... to touch only the black plastic, gently remove the plastic tape by using the pink pull tab. 1 Copper-colored contacts 2 Plastic tape with print cartridges 107 NOTE: The HP Officejet J3500 has a slot for one black print cartridge only. Touching these parts can result in clogs, ink failure, and bad electrical connections. 7. Then gently push on...
... to touch only the black plastic, gently remove the plastic tape by using the pink pull tab. 1 Copper-colored contacts 2 Plastic tape with print cartridges 107 NOTE: The HP Officejet J3500 has a slot for one black print cartridge only. Touching these parts can result in clogs, ink failure, and bad electrical connections. 7. Then gently push on...
User Guide
Page 112
... you installed with the device. Aligning the print cartridges ensures high-quality output. NOTE: The HP Officejet J3500 supports one black print cartridge only. 108 Maintain and troubleshoot Chapter 8 Figure 8-3 Insert a print cartridge in the HP Officejet J3500 Figure 8-4 Install a print cartridge in -One prompts you install or replace a print cartridge. Close the print cartridge door. You can also align the print...
... you installed with the device. Aligning the print cartridges ensures high-quality output. NOTE: The HP Officejet J3500 supports one black print cartridge only. 108 Maintain and troubleshoot Chapter 8 Figure 8-3 Insert a print cartridge in the HP Officejet J3500 Figure 8-4 Install a print cartridge in -One prompts you install or replace a print cartridge. Close the print cartridge door. You can also align the print...
User Guide
Page 113
... ink and shortens the life of color or when a color is muddy after installing a print cartridge for technical support. Click the Device Services tab. 4. Recycle or discard the page. HP Printer Utility (Mac OS): Open the HP Printer Utility. Clean the print cartridges Use this feature when there is supported by HP Officejet J3600 only. Work with print...
... ink and shortens the life of color or when a color is muddy after installing a print cartridge for technical support. Click the Device Services tab. 4. Recycle or discard the page. HP Printer Utility (Mac OS): Open the HP Printer Utility. Clean the print cartridges Use this feature when there is supported by HP Officejet J3600 only. Work with print...