Maintenance and Service Guide
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...The only warranties for a full refund subject to change without notice. Some features may require upgraded and/or separately purchased hardware, drivers and/or software to most models. Microsoft and Windows are trademarks of Windows functionality. Third Edition: August 2016 Second Edition: .... Go to http://www.microsoft.com for technical or editorial errors or omissions contained herein. under license. © Copyright 2014-2016 HP Development Company, L.P. Intel, Celeron, and Pentium are trademarks of the Microsoft group of Advanced Micro Devices, Inc. AMD is a...
...The only warranties for a full refund subject to change without notice. Some features may require upgraded and/or separately purchased hardware, drivers and/or software to most models. Microsoft and Windows are trademarks of Windows functionality. Third Edition: August 2016 Second Edition: .... Go to http://www.microsoft.com for technical or editorial errors or omissions contained herein. under license. © Copyright 2014-2016 HP Development Company, L.P. Intel, Celeron, and Pentium are trademarks of the Microsoft group of Advanced Micro Devices, Inc. AMD is a...
Maintenance and Service Guide
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... area to avoid damage. Apply only the tension required to complete the removal and replacement procedures: ● Flat-bladed screw driver ● Magnetic screw driver ● Phillips P0 and P1 screw drivers Service considerations The following tools to unseat or seat the cables during removal and insertion. In all accompanying screws) away from...
... area to avoid damage. Apply only the tension required to complete the removal and replacement procedures: ● Flat-bladed screw driver ● Magnetic screw driver ● Phillips P0 and P1 screw drivers Service considerations The following tools to unseat or seat the cables during removal and insertion. In all accompanying screws) away from...
Maintenance and Service Guide
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... static-safe materials. ● Keep the work surface and use properly grounded tools and equipment. ● Use conductive field service tools, such as cutters, screw drivers, and vacuums. ● When fixtures must directly contact dissipative surfaces, use an ionizer to a properly grounded work area free of nonconductive materials, such as ordinary...
... static-safe materials. ● Keep the work surface and use properly grounded tools and equipment. ● Use conductive field service tools, such as cutters, screw drivers, and vacuums. ● When fixtures must directly contact dissipative surfaces, use an ionizer to a properly grounded work area free of nonconductive materials, such as ordinary...
Maintenance and Service Guide
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...then follow these steps: 1. Disconnect all external devices from the computer. 3. Navigate to the latest BIOS. If you update the computer to www.hp.com. 2. Remove the battery (see Hard drive cover on -screen instructions. Remove the memory module: 1. Click the link for the computer model... each side of the memory module slot to installing new memory may result in Hibernation, turn the computer on page 38). Click Support & Drivers > Drivers & Software. 3. Turn off or in various system problems. To update BIOS: 1. CAUTION: Failure to update the computer to the latest...
...then follow these steps: 1. Disconnect all external devices from the computer. 3. Navigate to the latest BIOS. If you update the computer to www.hp.com. 2. Remove the battery (see Hard drive cover on -screen instructions. Remove the memory module: 1. Click the link for the computer model... each side of the memory module slot to installing new memory may result in Hibernation, turn the computer on page 38). Click Support & Drivers > Drivers & Software. 3. Turn off or in various system problems. To update BIOS: 1. CAUTION: Failure to update the computer to the latest...
Maintenance and Service Guide
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Turn the computer right-side up with the front toward you. 46 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts Insert a screw driver or similar thin tool into the keyboard release opening near the fan, and then press on its right side. 3. Partially open the computer. 4. Rest and secure the computer on the back of the keyboard until the keyboard disengages from the computer. 5. 2.
Turn the computer right-side up with the front toward you. 46 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts Insert a screw driver or similar thin tool into the keyboard release opening near the fan, and then press on its right side. 3. Partially open the computer. 4. Rest and secure the computer on the back of the keyboard until the keyboard disengages from the computer. 5. 2.
Maintenance and Service Guide
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...computer's BIOS for attacks or corruption. Select Drivers & Downloads, and then follow the on HP Sure Start, go to its previously safe state, without user intervention. Using HP Sure Start (select products only) Select computer models are configured with HP Sure Start, a technology that most users can... be customized by advanced users. HP Sure Start is attacked, HP Sure Start automatically restores the BIOS to http://www.hp.com/support, and select your country. To access the...
...computer's BIOS for attacks or corruption. Select Drivers & Downloads, and then follow the on HP Sure Start, go to its previously safe state, without user intervention. Using HP Sure Start (select products only) Select computer models are configured with HP Sure Start, a technology that most users can... be customized by advanced users. HP Sure Start is attacked, HP Sure Start automatically restores the BIOS to http://www.hp.com/support, and select your country. To access the...
Maintenance and Service Guide
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The HP Support page is displayed. 2. In the Diagnostic section, follow the on-screen instructions to let HP automatically detect your product. 4. Click Find Now to select and download the UEFI version you want. or - In the text box, enter the product name, and then click Go. - Download any version of UEFI for a specific product: 1. Go to a USB device 89 Select your computer, and then select your country. Downloading HP PC Hardware Diagnostics (UEFI) to http://www.hp.com/support, and then select your operating system. 5. Click Drivers & Downloads. 3.
The HP Support page is displayed. 2. In the Diagnostic section, follow the on-screen instructions to let HP automatically detect your product. 4. Click Find Now to select and download the UEFI version you want. or - In the text box, enter the product name, and then click Go. - Download any version of UEFI for a specific product: 1. Go to a USB device 89 Select your computer, and then select your country. Downloading HP PC Hardware Diagnostics (UEFI) to http://www.hp.com/support, and then select your operating system. 5. Click Drivers & Downloads. 3.
Maintenance and Service Guide
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...up your computer to reinstall your original operating system as well as your most recent backup. 1. Creating recovery media with HP Recovery Disc Creator on page 91. For more details about the following types of system instability. This section provides information about... the tools provided, see Help and Support. The Driver Recovery DVD installs specific drivers and applications. This recovery media allows you return your information on page 90. 2. The Windows DVD can create recovery...
...up your computer to reinstall your original operating system as well as your most recent backup. 1. Creating recovery media with HP Recovery Disc Creator on page 91. For more details about the following types of system instability. This section provides information about... the tools provided, see Help and Support. The Driver Recovery DVD installs specific drivers and applications. This recovery media allows you return your information on page 90. 2. The Windows DVD can create recovery...
Maintenance and Service Guide
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Thereafter, the option to create that the HP Software Setup utility installs drivers and applications. To create the Windows DVD: 1. Click the Create button to restore your preferences. ● When backing up (boot) the computer and repair ... your computer. Refer to start up to maintain a reasonably current backup. Creating recovery media and backups 91 applications if the hard drive becomes corrupted. Select Driver disk. 3. You should continue to an optional external hard drive, a network drive, or optional external optical discs. From the drop-down menu, select the...
Thereafter, the option to create that the HP Software Setup utility installs drivers and applications. To create the Windows DVD: 1. Click the Create button to restore your preferences. ● When backing up (boot) the computer and repair ... your computer. Refer to start up to maintain a reasonably current backup. Creating recovery media and backups 91 applications if the hard drive becomes corrupted. Select Driver disk. 3. You should continue to an optional external hard drive, a network drive, or optional external optical discs. From the drop-down menu, select the...
Maintenance and Service Guide
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...: If you are permanently removed. To create a backup using Windows Backup and Restore: NOTE: The backup process may be prompted for tasks such as the drivers, software, and utilities from starting correctly. ● f11 recovery tools (select models only): You can use the system repair media you previously created (select models...
...: If you are permanently removed. To create a backup using Windows Backup and Restore: NOTE: The backup process may be prompted for tasks such as the drivers, software, and utilities from starting correctly. ● f11 recovery tools (select models only): You can use the system repair media you previously created (select models...
Maintenance and Service Guide
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... that were installed at the factory must recover your operating system and programs using the Windows 7 operating system media and the Driver Recovery media. If the HP Recovery partition is listed, restart the computer, and then press esc while the "Press the ESC key for Startup Menu"... displayed at the bottom of the screen. 4. For worldwide support, go to http://welcome.hp.com/country/us/en/ wwcontact_us.html. All files that you restore the operating system, as well as drivers, software, and utilities. To recover the original hard drive image using the Windows tools, select...
... that were installed at the factory must recover your operating system and programs using the Windows 7 operating system media and the Driver Recovery media. If the HP Recovery partition is listed, restart the computer, and then press esc while the "Press the ESC key for Startup Menu"... displayed at the bottom of the screen. 4. For worldwide support, go to http://welcome.hp.com/country/us/en/ wwcontact_us.html. All files that you restore the operating system, as well as drivers, software, and utilities. To recover the original hard drive image using the Windows tools, select...
Maintenance and Service Guide
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When prompted, press any keyboard key. 4. Select Repair your computer. 7. Install the Hardware Enabling Drivers first, and then install Recommended Applications. 94 Chapter 11 Backup and recovery in Windows 7 To initiate recovery using a Windows 7 operating ... is completed: 1. Follow the on -screen instructions. Follow the on -screen instructions. 5. Eject the Windows 7 operating system DVD and then insert the Driver Recovery DVD. 2. Click Next. 6. Restart the computer, and then insert the Windows 7 operating system DVD into the optical drive before the Windows operating system...
When prompted, press any keyboard key. 4. Select Repair your computer. 7. Install the Hardware Enabling Drivers first, and then install Recommended Applications. 94 Chapter 11 Backup and recovery in Windows 7 To initiate recovery using a Windows 7 operating ... is completed: 1. Follow the on -screen instructions. Follow the on -screen instructions. 5. Eject the Windows 7 operating system DVD and then insert the Driver Recovery DVD. 2. Click Next. 6. Restart the computer, and then insert the Windows 7 operating system DVD into the optical drive before the Windows operating system...
Maintenance and Service Guide
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...the presence of the screen. 4. All files you must recover your operating system and programs using the Windows operating system media and the Driver Recovery media (both purchased separately). For additional information, see Using Windows operating system media (purchased separately) on -screen instructions. If ...media (both purchased separately). Follow the on page 97. 3. or - The f11 recovery tool reinstalls the operating system and HP programs and drivers that you must be reinstalled. From the Start screen, type pc, and then select This PC. For additional information, see...
...the presence of the screen. 4. All files you must recover your operating system and programs using the Windows operating system media and the Driver Recovery media (both purchased separately). For additional information, see Using Windows operating system media (purchased separately) on -screen instructions. If ...media (both purchased separately). Follow the on page 97. 3. or - The f11 recovery tool reinstalls the operating system and HP programs and drivers that you must be reinstalled. From the Start screen, type pc, and then select This PC. For additional information, see...
Maintenance and Service Guide
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... to start fresh and keep what is important to reinstall drivers or select software. For more information on -screen instructions. Open HP Software Setup. 3. Follow the on -screen instructions. Go to http://www.hp.com/support, select your computer is not working properly and...Refresh option allows you restore the operating system, as well as drivers, software, and utilities. CAUTION: Using a Windows operating system media completely erases hard drive contents and reformats the hard drive. Using HP Software Setup HP Software Setup can also find contact information from the system. ...
... to start fresh and keep what is important to reinstall drivers or select software. For more information on -screen instructions. Open HP Software Setup. 3. Follow the on -screen instructions. Go to http://www.hp.com/support, select your computer is not working properly and...Refresh option allows you restore the operating system, as well as drivers, software, and utilities. CAUTION: Using a Windows operating system media completely erases hard drive contents and reformats the hard drive. Using HP Software Setup HP Software Setup can also find contact information from the system. ...
Maintenance and Service Guide
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... Manager on page 98. ● If your computer does not allow the creation of HP Recovery Manager to reinstall the individual application or driver. ▲ Type recovery in the taskbar search box, select HP Recovery Manager, select Reinstall drivers and/or applications, and then follow the on all methods are several options for restoring...
... Manager on page 98. ● If your computer does not allow the creation of HP Recovery Manager to reinstall the individual application or driver. ▲ Type recovery in the taskbar search box, select HP Recovery Manager, select Reinstall drivers and/or applications, and then follow the on all methods are several options for restoring...
Maintenance and Service Guide
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...obtained available through newer from Windows. battery management). Writing data to this memory retain data when power is removed? on the HP website. Configuration data and data to the space. functional. Unique Provisioning this memory store customer data? Yes Stores Programmed at the...Stores Management Engine Code is The Intel chipset is data input into this memory? An Intel utility is the purpose of the driver if the flash requires an upgrade. populated by a remote management console or local applications registered by an administrator firmware. versions ...
...obtained available through newer from Windows. battery management). Writing data to this memory retain data when power is removed? on the HP website. Configuration data and data to the space. functional. Unique Provisioning this memory store customer data? Yes Stores Programmed at the...Stores Management Engine Code is The Intel chipset is data input into this memory? An Intel utility is the purpose of the driver if the flash requires an upgrade. populated by a remote management console or local applications registered by an administrator firmware. versions ...
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... spare part number 50 spare part numbers 20, 51, 69 Display Panel Support Kit, spare part numbers 21 DisplayPort identifying 12 docking connector identifying 12 Driver Recovery DVD, creating 90 using for restore 93 drives, preventing damage 25 DVD-ROM Drive precautions 25 DVD±RW Double-Layer with SuperMulti Drive...
... spare part number 50 spare part numbers 20, 51, 69 Display Panel Support Kit, spare part numbers 21 DisplayPort identifying 12 docking connector identifying 12 Driver Recovery DVD, creating 90 using for restore 93 drives, preventing damage 25 DVD-ROM Drive precautions 25 DVD±RW Double-Layer with SuperMulti Drive...