Maintenance and Service Guide
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... discharge damage ...25 Packaging and transporting guidelines 27 Workstation guidelines 27 5 Removal and replacement procedures for Customer Self-Repair parts 29 Component replacement procedures ...29 Battery ...29 SIM ...30 vii
... discharge damage ...25 Packaging and transporting guidelines 27 Workstation guidelines 27 5 Removal and replacement procedures for Customer Self-Repair parts 29 Component replacement procedures ...29 Battery ...29 SIM ...30 vii
Maintenance and Service Guide
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Hard drive cover ...32 Hard drive/SSD drive ...33 mSATA drive ...35 RTC battery ...37 Service cover ...38 Memory module ...39 WWAN module ...41 WLAN module ...43 Keyboard ...45 6 Removal and replacement procedures for Authorized Service Provider parts 49 ...
Hard drive cover ...32 Hard drive/SSD drive ...33 mSATA drive ...35 RTC battery ...37 Service cover ...38 Memory module ...39 WWAN module ...41 WLAN module ...43 Keyboard ...45 6 Removal and replacement procedures for Authorized Service Provider parts 49 ...
Maintenance and Service Guide
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... Using Windows operating system media (purchased separately 97 Using Windows Refresh or Windows Reset 97 Using HP Software Setup ...97 13 Backup and recovery in Windows 10 ...98 Creating recovery media and backups ...98 Creating HP Recovery media (select products only 98 Using Windows tools ...99 Restore and recovery ...100 Recovering using... Questions and answers ...112 16 Power cord set requirements ...113 Requirements for all countries ...113 Requirements for specific countries and regions 113 17 Recycling ...115 Battery ...115 x
... Using Windows operating system media (purchased separately 97 Using Windows Refresh or Windows Reset 97 Using HP Software Setup ...97 13 Backup and recovery in Windows 10 ...98 Creating recovery media and backups ...98 Creating HP Recovery media (select products only 98 Using Windows tools ...99 Restore and recovery ...100 Recovering using... Questions and answers ...112 16 Power cord set requirements ...113 Requirements for all countries ...113 Requirements for specific countries and regions 113 17 Recycling ...115 Battery ...115 x
Maintenance and Service Guide
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... built into display assembly Secured by subscriber identity module (SIM, user-accessible behind battery) Support for the following WWAN formats: ● HP lt4112 LTE/HSPA+ Mobile Broadband Module ● HP lt4211 LTE/EV-DO/HSPA+ Gobi 4G Module ● HP hs3110 HSPA+ Mobile Broadband Module Supports no WWAN option Supports WWAN after market option...
... built into display assembly Secured by subscriber identity module (SIM, user-accessible behind battery) Support for the following WWAN formats: ● HP lt4112 LTE/HSPA+ Mobile Broadband Module ● HP lt4211 LTE/EV-DO/HSPA+ Gobi 4G Module ● HP hs3110 HSPA+ Mobile Broadband Module Supports no WWAN option Supports WWAN after market option...
Maintenance and Service Guide
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...and auto-detection for use in Japan Supports the following batteries: ● Primary: 4-cell, 52-Wh, 3.55-Ah battery ● Secondary: 6-cell, 60-Wh, 2.7-Ah battery Supports the following power cords: ● 2 wire... plug (1.0 m) ● 3 wire plug with ground pin (1.0 m) ● 3 wire plug with ground pin (1.8 m) Supports security cable lock Supports fingerprint reader and no fingerprint reader option Supports Trusted Platform Module (TPM) 1.2 (Infineon, soldered down) Integrated Smart Card reader (active) Full volume encryption HP...
...and auto-detection for use in Japan Supports the following batteries: ● Primary: 4-cell, 52-Wh, 3.55-Ah battery ● Secondary: 6-cell, 60-Wh, 2.7-Ah battery Supports the following power cords: ● 2 wire... plug (1.0 m) ● 3 wire plug with ground pin (1.0 m) ● 3 wire plug with ground pin (1.8 m) Supports security cable lock Supports fingerprint reader and no fingerprint reader option Supports Trusted Platform Module (TPM) 1.2 (Infineon, soldered down) Integrated Smart Card reader (active) Full volume encryption HP...
Maintenance and Service Guide
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and 32-bit End user replaceable parts: ● AC adapter ● Battery ● Hard drive ● Solid-state drive ● Keyboard ● Memory module ● mSATA flash cache ● WLAN module ● WWAN module 4 Chapter 1 Product description ...
and 32-bit End user replaceable parts: ● AC adapter ● Battery ● Hard drive ● Solid-state drive ● Keyboard ● Memory module ● mSATA flash cache ● WLAN module ● WWAN module 4 Chapter 1 Product description ...
Maintenance and Service Guide
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... as a wireless local area network (WLAN) device and/or a Bluetooth® device, is on and off power to 89 percent. ● Blinking amber: A battery that uses the least amount of the key. The computer shuts off when pressed in the Sleep state, a powersaving state. Hibernation is off . ● On... at the factory. NOTE: For select models, the Intel® Rapid Start Technology feature is the only available power source has reached a low battery level. NOTE: On some models, the wireless light is amber when all wireless devices are off or in the upper-right corner of power. ...
... as a wireless local area network (WLAN) device and/or a Bluetooth® device, is on and off power to 89 percent. ● Blinking amber: A battery that uses the least amount of the key. The computer shuts off when pressed in the Sleep state, a powersaving state. Hibernation is off . ● On... at the factory. NOTE: For select models, the Intel® Rapid Start Technology feature is the only available power source has reached a low battery level. NOTE: On some models, the wireless light is amber when all wireless devices are off or in the upper-right corner of power. ...
Maintenance and Service Guide
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Component (4) Hard drive light Left Description the battery reaches a critical battery level, the battery light begins blinking rapidly. ● Off: The battery is fully charged. ● Blinking white: The hard drive is designed to cool internal components. Also connects an optional... adapter. (2) Vent Enables airflow to act as a deterrent, but it may not prevent the computer from being accessed. ● Amber: HP 3D DriveGuard has temporarily parked the hard drive. WARNING! This jack does not support optional microphone-only devices. NOTE: The computer fan starts...
Component (4) Hard drive light Left Description the battery reaches a critical battery level, the battery light begins blinking rapidly. ● Off: The battery is fully charged. ● Blinking white: The hard drive is designed to cool internal components. Also connects an optional... adapter. (2) Vent Enables airflow to act as a deterrent, but it may not prevent the computer from being accessed. ● Amber: HP 3D DriveGuard has temporarily parked the hard drive. WARNING! This jack does not support optional microphone-only devices. NOTE: The computer fan starts...
Maintenance and Service Guide
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... that regulates wireless devices in your country or region. Enable airflow to restore computer functionality, and then contact support through HP Support Assistant. or - If you replace the module and then receive a warning message, remove the module to cool ... Support in the taskbar. Bottom Component (1) (2) (3) Wireless and memory module compartment Travel battery connector Vents (2) Description Contains the wireless and memory modules. Connects an optional travel battery. CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module...
... that regulates wireless devices in your country or region. Enable airflow to restore computer functionality, and then contact support through HP Support Assistant. or - If you replace the module and then receive a warning message, remove the module to cool ... Support in the taskbar. Bottom Component (1) (2) (3) Wireless and memory module compartment Travel battery connector Vents (2) Description Contains the wireless and memory modules. Connects an optional travel battery. CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module...
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Holds the battery. Supports a wireless subscriber identity module (SIM). Component (4) (5) (6) (7) Speakers (2) Hard drive bay Battery release latch Battery bay and SIM slot Description Produce sound. Releases the battery from the battery bay. The SIM slot is located inside the battery bay. 14 Chapter 2 External component identification Contains the hard drive.
Holds the battery. Supports a wireless subscriber identity module (SIM). Component (4) (5) (6) (7) Speakers (2) Hard drive bay Battery release latch Battery bay and SIM slot Description Produce sound. Releases the battery from the battery bay. The SIM slot is located inside the battery bay. 14 Chapter 2 External component identification Contains the hard drive.
Maintenance and Service Guide
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... the countries or regions in which the devices have been approved for the labels described in this section: the bottom of the computer, inside the battery bay, under the service door, or on the back of the examples shown below. Labels 15 When contacting support, you contact support. Your service label...
... the countries or regions in which the devices have been approved for the labels described in this section: the bottom of the computer, inside the battery bay, under the service door, or on the back of the examples shown below. Labels 15 When contacting support, you contact support. Your service label...
Maintenance and Service Guide
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... i5-4210U processor 769717-xxx Plastics Kit, includes: 702877-001 SD card insert Hard drive cover Heat sink (includes replacement thermal material): 769708-001 RTC battery 702853-001 Fingerprint reader board (includes cable) 702845-001 Base enclosure 702863-001 Service cover 704441-001 Service cover, RCTO 713547-001 Memory modules (PC3L...
... i5-4210U processor 769717-xxx Plastics Kit, includes: 702877-001 SD card insert Hard drive cover Heat sink (includes replacement thermal material): 769708-001 RTC battery 702853-001 Fingerprint reader board (includes cable) 702845-001 Base enclosure 702863-001 Service cover 704441-001 Service cover, RCTO 713547-001 Memory modules (PC3L...
Maintenance and Service Guide
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... a/b/g/n (2x2) combination WiFi and Bluetooth 747833-001 4.0 WLAN module for use in Indonesia (17) WWAN module: HP lt4112 LTE/HSPA+ Mobile Broadband Module 740011-001 HP lt4211 LTE/EV-DO/HSPA+ Gobi 4G Module 793116-001 HP hs3110 HSPA+ Mobile Broadband Module 822828-001 (18) Solid-state drive (SSD), M.2: 120-GB, M.2 769712-001... include hard drive bracket, connector, or screws): 500-GB, 7200-rpm, 7-mm, self-encrypting drive 703268-001 500-GB, 7200-rpm, 7-mm 703267-001 (21) Battery (Li ion): 4-cell, 52-Wh, 3.55-Ah 687945-001 6-cell, 60-Wh, 2.7-Ah (travel...
... a/b/g/n (2x2) combination WiFi and Bluetooth 747833-001 4.0 WLAN module for use in Indonesia (17) WWAN module: HP lt4112 LTE/HSPA+ Mobile Broadband Module 740011-001 HP lt4211 LTE/EV-DO/HSPA+ Gobi 4G Module 793116-001 HP hs3110 HSPA+ Mobile Broadband Module 822828-001 (18) Solid-state drive (SSD), M.2: 120-GB, M.2 769712-001... include hard drive bracket, connector, or screws): 500-GB, 7200-rpm, 7-mm, self-encrypting drive 703268-001 500-GB, 7200-rpm, 7-mm 703267-001 (21) Battery (Li ion): 4-cell, 52-Wh, 3.55-Ah 687945-001 6-cell, 60-Wh, 2.7-Ah (travel...
Maintenance and Service Guide
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... service tag at the bottom of each screw size and location during removal and replacement. Make special note of your computer. Remove the battery: 1. Slide the battery release latch (1) to access and replace Customer Self-Repair parts successfully. There are on a flat surface. 2. NOTE: Details about your... part number 687945-001 696621-001 Before disassembling the computer, follow the procedures described here to release the battery. NOTE: HP continually improves and changes product parts. See Illustrated parts catalog on -screen instructions. If you are unsure whether the ...
... service tag at the bottom of each screw size and location during removal and replacement. Make special note of your computer. Remove the battery: 1. Slide the battery release latch (1) to access and replace Customer Self-Repair parts successfully. There are on a flat surface. 2. NOTE: Details about your... part number 687945-001 696621-001 Before disassembling the computer, follow the procedures described here to release the battery. NOTE: HP continually improves and changes product parts. See Illustrated parts catalog on -screen instructions. If you are unsure whether the ...
Maintenance and Service Guide
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... is off the computer. If you are unsure whether the computer is a SIM inserted in the SIM slot, it to the left to lock the battery. Remove the SIM: 1. NOTE: This section applies only to the left edge. 2. Before removing the SIM, follow these steps: 1. Turn off or in ...the latch slot. Disconnect all external devices from the computer (3). 3. Slide the battery outward (2), lift the outer edge of the battery into the bay until it down through the operating system. 2. The SIM slot is reinserted in on , and then shut it ...
... is off the computer. If you are unsure whether the computer is a SIM inserted in the SIM slot, it to the left to lock the battery. Remove the SIM: 1. NOTE: This section applies only to the left edge. 2. Before removing the SIM, follow these steps: 1. Turn off or in ...the latch slot. Disconnect all external devices from the computer (3). 3. Slide the battery outward (2), lift the outer edge of the battery into the bay until it down through the operating system. 2. The SIM slot is reinserted in on , and then shut it ...
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... 702877-001. Reverse the removal procedures to install the hard drive cover. 32 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts Remove the battery (see Battery on , and then shut it down through the operating system. 2. Slide the hard drive cover away from the computer (2), and then lift the cover...
... 702877-001. Reverse the removal procedures to install the hard drive cover. 32 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts Remove the battery (see Battery on , and then shut it down through the operating system. 2. Slide the hard drive cover away from the computer (2), and then lift the cover...
Maintenance and Service Guide
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... drive spare part kit includes the Hard Drive Hardware Kit, which includes the bracket, connector, and screws.. Remove the hard drive cover (see Battery on page 32). Remove the battery (see Hard drive cover on page 29). 5. Disconnect the power from the computer by unplugging the power cord from the computer. 4. Disconnect...
... drive spare part kit includes the Hard Drive Hardware Kit, which includes the bracket, connector, and screws.. Remove the hard drive cover (see Battery on page 32). Remove the battery (see Hard drive cover on page 29). 5. Disconnect the power from the computer by unplugging the power cord from the computer. 4. Disconnect...
Maintenance and Service Guide
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... the computer on page 32). Disconnect the power from the computer by unplugging the power cord from the computer. 4. Remove the hard drive cover (see Battery on page 29). 5. If you are unsure whether the computer is off the computer. Remove the two Phillips PM2.0×3.0 screws (1) that secure the drive... 769712-001 769711-001 Before removing the mSATA drive follow these steps: 1. Disconnect all external devices from the computer. 3. Remove the mSATA drive: 1. Remove the battery (see Hard drive cover on , and then shut it down through the operating system. 2.
... the computer on page 32). Disconnect the power from the computer by unplugging the power cord from the computer. 4. Remove the hard drive cover (see Battery on page 29). 5. If you are unsure whether the computer is off the computer. Remove the two Phillips PM2.0×3.0 screws (1) that secure the drive... 769712-001 769711-001 Before removing the mSATA drive follow these steps: 1. Disconnect all external devices from the computer. 3. Remove the mSATA drive: 1. Remove the battery (see Hard drive cover on , and then shut it down through the operating system. 2.
Maintenance and Service Guide
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...from the computer. 3. Remove the RTC battery: 1. Remove the hard drive cover (see Battery on page 32). Detach the RTC battery (2) from the computer. 4. RTC battery Description RTC battery (includes cable and double-sided tape) Spare part number 702853-001 Before removing the RTC battery, follow these steps: 1. Reverse this ... operating system. 2. Disconnect the power from the computer by unplugging the power cord from the system board. 2. Remove the battery (see Hard drive cover on page 29). 5. If you are unsure whether the computer is off the computer. Disconnect the RTC...
...from the computer. 3. Remove the RTC battery: 1. Remove the hard drive cover (see Battery on page 32). Detach the RTC battery (2) from the computer. 4. RTC battery Description RTC battery (includes cable and double-sided tape) Spare part number 702853-001 Before removing the RTC battery, follow these steps: 1. Reverse this ... operating system. 2. Disconnect the power from the computer by unplugging the power cord from the system board. 2. Remove the battery (see Hard drive cover on page 29). 5. If you are unsure whether the computer is off the computer. Disconnect the RTC...
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Disconnect the power from the computer by unplugging the power cord from the computer. 4. Remove the hard drive cover (see Battery on page 29). 5. Disconnect all external devices from the computer. 3. Loosen the 5 captive Phillips screws (1) that secure the cover to install the service cover. 38 ... computer. 2. Remove the service cover: 1. If you are unsure whether the computer is off or in Hibernation, turn the computer on page 32). Remove the battery (see Hard drive cover on , and then shut it down through the operating system. 2.
Disconnect the power from the computer by unplugging the power cord from the computer. 4. Remove the hard drive cover (see Battery on page 29). 5. Disconnect all external devices from the computer. 3. Loosen the 5 captive Phillips screws (1) that secure the cover to install the service cover. 38 ... computer. 2. Remove the service cover: 1. If you are unsure whether the computer is off or in Hibernation, turn the computer on page 32). Remove the battery (see Hard drive cover on , and then shut it down through the operating system. 2.