HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
Page 2
...writing data) Shock events may include the following sections summarize some of an issue with an SSD, the HP Diagnostics should be traced to be caused by the notebook. You receive an error message during Power...says "Imminent drive failure." Your notebook spontaneously restarts when the Windows OS is not detected by the BIOS or operating system may actually be displayed such as a clicking noise, the failure to the system board. ... measures include enhanced hard drive diagnostics, Intel Storage Matrix Technology, HP 3D drive guard, firmware updates, and more .
...writing data) Shock events may include the following sections summarize some of an issue with an SSD, the HP Diagnostics should be traced to be caused by the notebook. You receive an error message during Power...says "Imminent drive failure." Your notebook spontaneously restarts when the Windows OS is not detected by the BIOS or operating system may actually be displayed such as a clicking noise, the failure to the system board. ... measures include enhanced hard drive diagnostics, Intel Storage Matrix Technology, HP 3D drive guard, firmware updates, and more .
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
Page 5
... for certain OEM drives and/or special product updates. Additional information can be aborted at any newer HDD firmware updates or other HDD related product drivers for your product Software & Drivers download page to download the latest BIOS for operational shock is greatest when the notebook ...is being moved. There are new firmware updates for your product. Please visit the HP Web site at the following steps: Runs the short/basic...
... for certain OEM drives and/or special product updates. Additional information can be aborted at any newer HDD firmware updates or other HDD related product drivers for your product Software & Drivers download page to download the latest BIOS for operational shock is greatest when the notebook ...is being moved. There are new firmware updates for your product. Please visit the HP Web site at the following steps: Runs the short/basic...
HP Notebook Reference Guide
Page 8
... a BIOS administrator password 54 Managing a DriveLock password 55 Using Computer Setup Automatic DriveLock 55 Entering an Automatic DriveLock password 55 Removing Automatic DriveLock protection 56 Using the fingerprint reader (select models only 57 Using Internet security software ...58 Using antivirus software ...58 Using firewall software ...58 Installing critical security updates ...58 Using HP...
... a BIOS administrator password 54 Managing a DriveLock password 55 Using Computer Setup Automatic DriveLock 55 Entering an Automatic DriveLock password 55 Removing Automatic DriveLock protection 56 Using the fingerprint reader (select models only 57 Using Internet security software ...58 Using antivirus software ...58 Using firewall software ...58 Installing critical security updates ...58 Using HP...
HP Notebook Reference Guide
Page 9
... Setup 65 Restoring factory settings in Computer Setup 66 Updating the BIOS ...67 Downloading SoftPaqs to update the BIOS 67 Creating a bootable USB flash drive using a SoftPaq 67 BIOS management using system diagnostics 67 Using f10 setup to update the BIOS 68 Determining the BIOS version 68 Downloading a BIOS update 69 BIOS Setup Menu ...69 Main menu ...70 Security menu 70...
... Setup 65 Restoring factory settings in Computer Setup 66 Updating the BIOS ...67 Downloading SoftPaqs to update the BIOS 67 Creating a bootable USB flash drive using a SoftPaq 67 BIOS management using system diagnostics 67 Using f10 setup to update the BIOS 68 Determining the BIOS version 68 Downloading a BIOS update 69 BIOS Setup Menu ...69 Main menu ...70 Security menu 70...
HP Notebook Reference Guide
Page 61
... Unauthorized access to a Windows user account Unauthorized access to data Windows user password ● Firewall software ● Windows updates ● Drive Encryption for HP ProtectTools Unauthorized access to Computer Setup settings and other BIOS administrator password in Computer Setup* system identification information Unauthorized removal of the computer Security cable slot (used with the...
... Unauthorized access to a Windows user account Unauthorized access to data Windows user password ● Firewall software ● Windows updates ● Drive Encryption for HP ProtectTools Unauthorized access to Computer Setup settings and other BIOS administrator password in Computer Setup* system identification information Unauthorized removal of the computer Security cable slot (used with the...
HP Notebook Reference Guide
Page 77
Downloading SoftPaqs to update the BIOS. To install BIOS updates from the HP website. 2. Click Run, and then follow the on . 5. Click Run, and then click Create Bootable USB key. 3. Turn the computer off and on -screen instructions to update the BIOS Most BIOS updates on your SoftPaq number. 4. BIOS management using a SoftPaq 1. Updating the BIOS The next sections describe different ways of...
Downloading SoftPaqs to update the BIOS. To install BIOS updates from the HP website. 2. Click Run, and then follow the on . 5. Click Run, and then click Create Bootable USB key. 3. Turn the computer off and on -screen instructions to update the BIOS Most BIOS updates on your SoftPaq number. 4. BIOS management using a SoftPaq 1. Updating the BIOS The next sections describe different ways of...
HP Notebook Reference Guide
Page 78
Download the SoftPaq from the HP website. Locate the .sig file in the lower-left corner of the screen, and then follow the on-screen instructions. - Click Update System BIOS, and then click Accept to the Hewlett-Packard\BIOS\New\ folder in either the HP_Tools partition of ... File > Ignore Changes and Exit, and then press enter. 68 Chapter 9 Computer Setup (BIOS) and Advanced System Diagnostics Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than those currently installed on your SoftPaq number. 4. Use a pointing device or the ...
Download the SoftPaq from the HP website. Locate the .sig file in the lower-left corner of the screen, and then follow the on-screen instructions. - Click Update System BIOS, and then click Accept to the Hewlett-Packard\BIOS\New\ folder in either the HP_Tools partition of ... File > Ignore Changes and Exit, and then press enter. 68 Chapter 9 Computer Setup (BIOS) and Advanced System Diagnostics Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than those currently installed on your SoftPaq number. 4. Use a pointing device or the ...
HP Notebook Reference Guide
Page 79
...downloaded file from the AC outlet. NOTE: After a message on -screen instructions. Do not download or install a BIOS update while the computer is later than the BIOS version currently installed on battery power, docked in this path when you want to download. 3. b. Select Start ... screen after it has been downloaded to your computer to a network, consult the network administrator before installing any software updates, especially system BIOS updates. If no instructions are ready to the hard drive. Complete the installation by selecting Start > Computer. 2. You may...
...downloaded file from the AC outlet. NOTE: After a message on -screen instructions. Do not download or install a BIOS update while the computer is later than the BIOS version currently installed on battery power, docked in this path when you want to download. 3. b. Select Start ... screen after it has been downloaded to your computer to a network, consult the network administrator before installing any software updates, especially system BIOS updates. If no instructions are ready to the hard drive. Complete the installation by selecting Start > Computer. 2. You may...
HP Notebook Reference Guide
Page 90
...low battery levels 25 replacing 27 storing 26 Battery Check 25 battery information, finding 24 battery power 24 battery temperature 26 BIOS determining version 68 downloading an update 69 updating 67 Bluetooth device 2, 9 boot devices, enabling 73 buttons media 14 power 20 volume 15 C cables 1394 37 ...eSATA 38 USB 36 caring for your computer 60 changing boot order 74 checking audio functions 15 cleaning your computer 60 Computer Setup BIOS administrator ...
...low battery levels 25 replacing 27 storing 26 Battery Check 25 battery information, finding 24 battery power 24 battery temperature 26 BIOS determining version 68 downloading an update 69 updating 67 Bluetooth device 2, 9 boot devices, enabling 73 buttons media 14 power 20 volume 15 C cables 1394 37 ...eSATA 38 USB 36 caring for your computer 60 changing boot order 74 checking audio functions 15 cleaning your computer 60 Computer Setup BIOS administrator ...
HP Notebook Reference Guide
Page 91
...21 high-definition devices, connecting 18, 19 hotkeys, media 14 HP 3D DriveGuard 44 HP Connection Manager 4 HP Mobile Broadband Module 7, 8 HP Power Assistant 24 HP ProtectTools Security Manager 59 HP USB Ethernet Adapter, connecting 13 hubs 35 I icons network 2...optical disc inserting 45 removing 46 optical drive 40 optional external devices, using 39 P passwords administrator 52 BIOS administrator 53 DriveLock 55 user 52 ports expansion 40 external monitor 16 HDMI 18 Intel Wireless Display 19 ... 34 inserting 35 removing 35 software antivirus 58 critical updates 58 Disk Cleanup 43 Index 81
...21 high-definition devices, connecting 18, 19 hotkeys, media 14 HP 3D DriveGuard 44 HP Connection Manager 4 HP Mobile Broadband Module 7, 8 HP Power Assistant 24 HP ProtectTools Security Manager 59 HP USB Ethernet Adapter, connecting 13 hubs 35 I icons network 2...optical disc inserting 45 removing 46 optical drive 40 optional external devices, using 39 P passwords administrator 52 BIOS administrator 53 DriveLock 55 user 52 ports expansion 40 external monitor 16 HDMI 18 Intel Wireless Display 19 ... 34 inserting 35 removing 35 software antivirus 58 critical updates 58 Disk Cleanup 43 Index 81
Getting Started HP Notebook
Page 10
Worldwide Telephone Numbers booklet HP support telephone numbers This booklet is provided with several resources to help ● Accessories available for the computer ● How to update the software ● How to install certain components ● How to create a wired and/or ...Help and Support, select Start > Help and ● Software, driver, and BIOS updates Support. ● Troubleshooting tools NOTE: For U.S. For worldwide support, go to ● How to access support http://welcome.hp.com/country/us /en/ wwcontact_us.html. ● Support information ● Ordering ...
Worldwide Telephone Numbers booklet HP support telephone numbers This booklet is provided with several resources to help ● Accessories available for the computer ● How to update the software ● How to install certain components ● How to create a wired and/or ...Help and Support, select Start > Help and ● Software, driver, and BIOS updates Support. ● Troubleshooting tools NOTE: For U.S. For worldwide support, go to ● How to access support http://welcome.hp.com/country/us /en/ wwcontact_us.html. ● Support information ● Ordering ...