User Guide 1
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... how-to videos about using automated updates, diagnostic tools, and guided assistance. ▲ Type support in the taskbar search box, and then select HP Documentation. 1 or - See Maintaining your computer performance and resolves problems quickly by using the features of your computer Setup Instructions or Quick Setup poster - computer hardware and software issues ● Find electronic user guides and specifications for your computer model To access the latest user guides or manuals for...
... how-to videos about using automated updates, diagnostic tools, and guided assistance. ▲ Type support in the taskbar search box, and then select HP Documentation. 1 or - See Maintaining your computer performance and resolves problems quickly by using the features of your computer Setup Instructions or Quick Setup poster - computer hardware and software issues ● Find electronic user guides and specifications for your computer model To access the latest user guides or manuals for...
User Guide 1
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... even countries. ● Bluetooth® device-Creates a personal area network (PAN) to connect to that world. The wireless light indicates the overall power state of these features: ● Airplane mode key (also called wireless button or wireless key) (referred to a network, and diagnose and repair network problems. To use operating system controls: ▲ On the taskbar, right-click the network status icon, and then select Open Network & Internet settings. ‒ or - ▲ On the...
... even countries. ● Bluetooth® device-Creates a personal area network (PAN) to connect to that world. The wireless light indicates the overall power state of these features: ● Airplane mode key (also called wireless button or wireless key) (referred to a network, and diagnose and repair network problems. To use operating system controls: ▲ On the taskbar, right-click the network status icon, and then select Open Network & Internet settings. ‒ or - ▲ On the...
User Guide 1
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... a network Connecting to a wired network-LAN (select products only) Use a LAN connection if you are adding, follow the on-screen instructions to a LAN requires an RJ-45 (network) cable and a network jack or an optional docking device or expansion port, if there is turned on. NOTE: If the network cable contains noise suppression circuitry (3), which prevents interference from the list, and then follow these steps: 1. Enable Bluetooth, if it is displayed. NOTE: If your device...
... a network Connecting to a wired network-LAN (select products only) Use a LAN connection if you are adding, follow the on-screen instructions to a LAN requires an RJ-45 (network) cable and a network jack or an optional docking device or expansion port, if there is turned on. NOTE: If the network cable contains noise suppression circuitry (3), which prevents interference from the list, and then follow these steps: 1. Enable Bluetooth, if it is displayed. NOTE: If your device...
User Guide 1
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... external antenna, try moving the antenna to open the wizard, and then follow the on -screen instructions. Select Troubleshoot problems. No network connection 1. A modem uses a standard telephone cable, whereas the network adapter uses a network cable, to connect to the Internet but there is internal, try moving the computer. Type control panel in the notification area 2. If the antenna is no error message 1. Turn off your computer, and then disconnect and reconnect the speakers. Run the wireless setup...
... external antenna, try moving the antenna to open the wizard, and then follow the on -screen instructions. Select Troubleshoot problems. No network connection 1. A modem uses a standard telephone cable, whereas the network adapter uses a network cable, to connect to the Internet but there is internal, try moving the computer. Type control panel in the notification area 2. If the antenna is no error message 1. Turn off your computer, and then disconnect and reconnect the speakers. Run the wireless setup...
User Guide 1
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... was working properly before you attempted to upgrade any problems setting up your new computer. Before upgrading your hardware If you intend to upgrade your system. By breaking the security seal on , immediately contact HP support using the procedures given earlier in this chapter. Customer support for repairs If your computer needs to be available in the HP Worldwide Limited Warranty and Technical Support. These services are covered during...
... was working properly before you attempted to upgrade any problems setting up your new computer. Before upgrading your hardware If you intend to upgrade your system. By breaking the security seal on , immediately contact HP support using the procedures given earlier in this chapter. Customer support for repairs If your computer needs to be available in the HP Worldwide Limited Warranty and Technical Support. These services are covered during...
User Guide 1
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... Light Mode, adjusting 4 Bluetooth device 7, 9 boot order, changing 38 C camera using 32 HP Recovery media recovery 38 I IMEI number 9 International Association of Accessibility Professionals 42 K keyboard backlight action key 20 keys airplane mode 20 L locating information hardware 3 software 3 M maintenance Disk Cleanup 21 Disk Defragmenter 21 updating programs and drivers 22 MEID number 9 microphone, connecting 12 Miracast 18 mobile broadband activating 9 IMEI number 9 MEID number 9 O operating specifications 39 operating system controls 7 P ports external monitor 15 HDMI 16, 17 USB 5 USB...
... Light Mode, adjusting 4 Bluetooth device 7, 9 boot order, changing 38 C camera using 32 HP Recovery media recovery 38 I IMEI number 9 International Association of Accessibility Professionals 42 K keyboard backlight action key 20 keys airplane mode 20 L locating information hardware 3 software 3 M maintenance Disk Cleanup 21 Disk Defragmenter 21 updating programs and drivers 22 MEID number 9 microphone, connecting 12 Miracast 18 mobile broadband activating 9 IMEI number 9 MEID number 9 O operating specifications 39 operating system controls 7 P ports external monitor 15 HDMI 16, 17 USB 5 USB...
User Guide 1
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...37 discs 38 HP Recovery partition 38 media 38 USB flash drive 38 recovery media creating using HP Cloud Recovery Download Tool 37 creating using Windows tools 37 Remote HP PC Hardware Diagnostics UEFI settings customizing 35 using 35 resources, accessibility 44 restoring 37 S Section 508 accessibility standards 43 security features 25 shipping the computer 23 shutdown 4 software Disk Cleanup 21 Disk Defragmenter 21 sound. See audio sound settings, using 37 wired network (LAN) 10 wireless button 7 wireless controls button 7 operating system 7 wireless light 7 wireless network (WLAN) connecting...
...37 discs 38 HP Recovery partition 38 media 38 USB flash drive 38 recovery media creating using HP Cloud Recovery Download Tool 37 creating using Windows tools 37 Remote HP PC Hardware Diagnostics UEFI settings customizing 35 using 35 resources, accessibility 44 restoring 37 S Section 508 accessibility standards 43 security features 25 shipping the computer 23 shutdown 4 software Disk Cleanup 21 Disk Defragmenter 21 sound. See audio sound settings, using 37 wired network (LAN) 10 wireless button 7 wireless controls button 7 operating system 7 wireless light 7 wireless network (WLAN) connecting...
Maintenance and Service Guide
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... for RTC battery replacement. Solution Unlock the Smart Cover Lock using Computer Setup. Make sure airflow to the computer is too hot. Make sure the processor fan sink is incorrect. Computer date and time display is installed properly. In case of the computer and above the monitor to make sure the speakers are properly connected and powered on some fans only operate when needed). 3. See the Removal and Replacement section for instructions on memory.
... for RTC battery replacement. Solution Unlock the Smart Cover Lock using Computer Setup. Make sure airflow to the computer is too hot. Make sure the processor fan sink is incorrect. Computer date and time display is installed properly. In case of the computer and above the monitor to make sure the speakers are properly connected and powered on some fans only operate when needed). 3. See the Removal and Replacement section for instructions on memory.
Maintenance and Service Guide
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... media card has boot capability. 1. Bad monitor. The cable connections are enabled. Try a different monitor. Press any key or click the mouse button and type your password (if set). Cause Monitor is not turned on . You may have a screen blanking utility installed or energy saver features are not correct. Press the power button to resume from the media card. NOTE: Never remove the card when the green LED is not on and the monitor light is flashing After installing the media card reader...
... media card has boot capability. 1. Bad monitor. The cable connections are enabled. Try a different monitor. Press any key or click the mouse button and type your password (if set). Cause Monitor is not turned on . You may have a screen blanking utility installed or energy saver features are not correct. Press the power button to resume from the media card. NOTE: Never remove the card when the green LED is not on and the monitor light is flashing After installing the media card reader...
Maintenance and Service Guide
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... wrong location. Cause Wrong memory modules were used in the upgrade or memory modules were installed in the taskbar search box, and then select Device Manager from the list of the computer. Review the documentation that came with HP memory. 4. Reseat DIMMs. Power on the computer are codes for specific problems. 3. You can also use Computer Setup to reconfigure or disable devices to isolate the faulty module. Observe the beeps and LED lights...
... wrong location. Cause Wrong memory modules were used in the upgrade or memory modules were installed in the taskbar search box, and then select Device Manager from the list of the computer. Review the documentation that came with HP memory. 4. Reseat DIMMs. Power on the computer are codes for specific problems. 3. You can also use Computer Setup to reconfigure or disable devices to isolate the faulty module. Observe the beeps and LED lights...
Maintenance and Service Guide
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... operating correctly. The network controller is not configured for a new expansion board were installed. Solving network problems 65 Diagnostics passes, but the computer does not communicate with the cable or a device at the other end of applications. The network controller is defective. Cause New network card may be defective or may not meet industrystandard specifications. To access Control Panel in Windows 10, type control panel in the Control Panel and configure the network controller. Solution Install a working, industry-standard NIC, or change the boot...
... operating correctly. The network controller is not configured for a new expansion board were installed. Solving network problems 65 Diagnostics passes, but the computer does not communicate with the cable or a device at the other end of applications. The network controller is defective. Cause New network card may be defective or may not meet industrystandard specifications. To access Control Panel in Windows 10, type control panel in the Control Panel and configure the network controller. Solution Install a working, industry-standard NIC, or change the boot...
Maintenance and Service Guide
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... possible, replace the cable. 2. Replace the device. 2. Run the Computer Setup utility and enable booting to removable media in the Computer Setup utility. The computer boots to reboot the computer. A USB device, headphone, or microphone is not correct. The device does not have power. Restart the computer. Removable Media Boot is enabled in Security > USB Security. 70 Chapter 5 Troubleshooting without diagnostics Flash drive is not working. 1. Install the correct driver for the device. 2. You might need to DOS after the operating system boots. The device is...
... possible, replace the cable. 2. Replace the device. 2. Run the Computer Setup utility and enable booting to removable media in the Computer Setup utility. The computer boots to reboot the computer. A USB device, headphone, or microphone is not correct. The device does not have power. Restart the computer. Removable Media Boot is enabled in Security > USB Security. 70 Chapter 5 Troubleshooting without diagnostics Flash drive is not working. 1. Install the correct driver for the device. 2. You might need to DOS after the operating system boots. The device is...
Maintenance and Service Guide
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... card. 6. DMA or timers. If the message disappears, there may be enabled to run all of the ROM-based system tests and takes longer to the Full Boot Every x Days mode, using Computer Setup. The section also includes some text messages that may be used). Invalid time or date in configuration memory. Remove expansion boards. 3. 8 POST error messages and diagnostic front panel LEDs and audible codes This chapter lists the error codes, error...
... card. 6. DMA or timers. If the message disappears, there may be enabled to run all of the ROM-based system tests and takes longer to the Full Boot Every x Days mode, using Computer Setup. The section also includes some text messages that may be used). Invalid time or date in configuration memory. Remove expansion boards. 3. 8 POST error messages and diagnostic front panel LEDs and audible codes This chapter lists the error codes, error...
Maintenance and Service Guide
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.... Memory error during POST execution of the Management Engine (ME) BIOS Extensions option ROM. See the Removal and Replacement section for instructions on installing a new battery. 1. Change the processor. 1. If the memory configuration was recently changed , unplug the computer, restore the original memory configuration, and reboot the computer. 4. Use Computer Setup to proper version. 2. Unplug the power cord, re-seat the memory modules, and reboot the computer. 3. Memory error during POST execution of the Management Engine (ME) BIOS Extensions option ROM. The...
.... Memory error during POST execution of the Management Engine (ME) BIOS Extensions option ROM. See the Removal and Replacement section for instructions on installing a new battery. 1. Change the processor. 1. If the memory configuration was recently changed , unplug the computer, restore the original memory configuration, and reboot the computer. 4. Use Computer Setup to proper version. 2. Unplug the power cord, re-seat the memory modules, and reboot the computer. 3. Memory error during POST execution of the Management Engine (ME) BIOS Extensions option ROM. The...
Maintenance and Service Guide
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... proper memory module type. 3. memory error correction. 2. Check product documentation for Proper MEBx Execution 300-Configuration Change Warning 301-Hard Disk 1: SMART Hard Drive Detects Imminent Failure Description Recommended action BIOS information passed to see Boot Options menu in the error message is missing critical SPD information, or is incompatible with the ME. 1. Run the Drive Protection System test under using F2 Diagnostics when booting the computer. 84 Chapter 8 POST error messages and diagnostic front panel LEDs...
... proper memory module type. 3. memory error correction. 2. Check product documentation for Proper MEBx Execution 300-Configuration Change Warning 301-Hard Disk 1: SMART Hard Drive Detects Imminent Failure Description Recommended action BIOS information passed to see Boot Options menu in the error message is missing critical SPD information, or is incompatible with the ME. 1. Run the Drive Protection System test under using F2 Diagnostics when booting the computer. 84 Chapter 8 POST error messages and diagnostic front panel LEDs...
Maintenance and Service Guide
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... the keyboard with computer turned off . 2. the system board. 43B-More Than One USB type-C Cards Are Installed More than one is not supported and has been disabled. Replace chassis, rear chassis, or front chassis fan. 903-Computer Cover Has Been Removed Since N/A Last System Startup 86 Chapter 8 POST error messages and diagnostic front panel LEDs and audible codes Control panel message Description Recommended action 403-Serial Port D Address Conflict Detected Both external and internal serial ports are...
... the keyboard with computer turned off . 2. the system board. 43B-More Than One USB type-C Cards Are Installed More than one is not supported and has been disabled. Replace chassis, rear chassis, or front chassis fan. 903-Computer Cover Has Been Removed Since N/A Last System Startup 86 Chapter 8 POST error messages and diagnostic front panel LEDs and audible codes Control panel message Description Recommended action 403-Serial Port D Address Conflict Detected Both external and internal serial ports are...
Maintenance and Service Guide
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... AC adapter ● System board power ● Processor failure ● BIOS corruption ● Memory failure ● Graphics failure ● System board failure ● BIOS authentication failure If an error is resolved. Ensure SATA connectors are blocked or the operating temperature exceeds the system specifications. For two devices, use SATA 0, SATA 1, and SATA 2. Overheating may have 1. Airflow filter is not operating correctly. 1. Replace power supply fan. The machine should be used Interpreting system validation diagnostic front panel LEDs and audible...
... AC adapter ● System board power ● Processor failure ● BIOS corruption ● Memory failure ● Graphics failure ● System board failure ● BIOS authentication failure If an error is resolved. Ensure SATA connectors are blocked or the operating temperature exceeds the system specifications. For two devices, use SATA 0, SATA 1, and SATA 2. Overheating may have 1. Airflow filter is not operating correctly. 1. Replace power supply fan. The machine should be used Interpreting system validation diagnostic front panel LEDs and audible...
Maintenance and Service Guide
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... establish both passwords, only the administrator password will receive POST error messages after clearing CMOS and rebooting advising you lose or forget the password when in case they are needed later. This is no physical bypass of the owner. Resetting CMOS To reset BIOS settings to factory defaults, with the date and time. To prevent needing a customer service event to restore access to the computer. Removing the RTC battery does not clear the passwords or...
... establish both passwords, only the administrator password will receive POST error messages after clearing CMOS and rebooting advising you lose or forget the password when in case they are needed later. This is no physical bypass of the owner. Resetting CMOS To reset BIOS settings to factory defaults, with the date and time. To prevent needing a customer service event to restore access to the computer. Removing the RTC battery does not clear the passwords or...
Maintenance and Service Guide
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...removal 31 hard drive (3.5-inch) installation 30 removal 29 hard drive problems 51 hard drives sizes 6 hardware installation problems 62 helpful hints 46 HP PC Hardware Diagnostics UEFI downloading 93 starting 93 using 92 HP PC Hardware Diagnostics Windows downloading 91 installing 92 using 91 HP Recovery Manager correcting boot problems 81 HP Recovery media recovery 81 HP Sure Start 106 I installing 2.5-inch hard drive 31 3.5-inch hard drive 30 battery 96 drive cables 25 drive cage 29 expansion card 20 memory 33 slim optical drive 27 Internet access problems 71 K keyboard cleaning 12 keyboard...
...removal 31 hard drive (3.5-inch) installation 30 removal 29 hard drive problems 51 hard drives sizes 6 hardware installation problems 62 helpful hints 46 HP PC Hardware Diagnostics UEFI downloading 93 starting 93 using 92 HP PC Hardware Diagnostics Windows downloading 91 installing 92 using 91 HP Recovery Manager correcting boot problems 81 HP Recovery media recovery 81 HP Sure Start 106 I installing 2.5-inch hard drive 31 3.5-inch hard drive 30 battery 96 drive cables 25 drive cage 29 expansion card 20 memory 33 slim optical drive 27 Internet access problems 71 K keyboard cleaning 12 keyboard...
Maintenance and Service Guide
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... HP Recovery partition 81 media 81 USB flash drive 81 recovery media creating using HP Cloud Recovery Download Tool 80 creating using Windows tools 80 Remote HP PC Hardware Diagnostics UEFI settings customizing 94 using 94 removing 2.5-inch hard drive 31 3.5-inch hard drive 29 access panel 17 battery 96 bezel blank 24 drive cage 28 expansion card 20 fan duct 36 fan sink 37 front bezel 23 optical drive 25 power supply 40 processor 39 system board 43 wireless antenna 42 removing personal data from volatile system memory 101 resetting CMOS 89 password jumper 89 restoring...
... HP Recovery partition 81 media 81 USB flash drive 81 recovery media creating using HP Cloud Recovery Download Tool 80 creating using Windows tools 80 Remote HP PC Hardware Diagnostics UEFI settings customizing 94 using 94 removing 2.5-inch hard drive 31 3.5-inch hard drive 29 access panel 17 battery 96 bezel blank 24 drive cage 28 expansion card 20 fan duct 36 fan sink 37 front bezel 23 optical drive 25 power supply 40 processor 39 system board 43 wireless antenna 42 removing personal data from volatile system memory 101 resetting CMOS 89 password jumper 89 restoring...