Support Guide
Page 90
... setup OK? No Print a document from another client on the network. Yes Your system settings may not be properly configured to use the printer. STOP Self-Test printed OK? No Check printer setup. Printer or No computer system faulty. Check with your system administrator. Check Direct Connect. Yes Printer shared on a mixed...
... setup OK? No Print a document from another client on the network. Yes Your system settings may not be properly configured to use the printer. STOP Self-Test printed OK? No Check printer setup. Printer or No computer system faulty. Check with your system administrator. Check Direct Connect. Yes Printer shared on a mixed...
Support Guide
Page 92
... See Problems with a Network Printer. Disconnect and reconnect them, and power them on a network? Print a Self-Test. Yes Printer or computer failure. STOP Sample page prints OK? Then print a Self-Test. No Self-Test printed OK? Yes Printer settings OK? Do not connect a USB and parallel cable to the No printer at... Check that printer is selected as current or No default printer and check that Pause Printing is Yes correctly set up . Self-Test printed OK? Turn off your document again. Yes Power off printer and disconnect the cable you are not using. Print...
... See Problems with a Network Printer. Disconnect and reconnect them, and power them on a network? Print a Self-Test. Yes Printer or computer failure. STOP Sample page prints OK? Then print a Self-Test. No Self-Test printed OK? Yes Printer settings OK? Do not connect a USB and parallel cable to the No printer at... Check that printer is selected as current or No default printer and check that Pause Printing is Yes correctly set up . Self-Test printed OK? Turn off your document again. Yes Power off printer and disconnect the cable you are not using. Print...
Support Guide
Page 96
Yes Alternative media feed in tray? Load only one Yes media type at a time. Yes No Send printer for repair. No Print a Self-Test. No STOP No Enough media in use? No Load media correctly. Yes Clear paper jam. No Media loaded correctly? Yes Use correct media type. Check .... Yes Incorrect media type? No Two or more media types loaded? No Still having paper feed problems? Yes Check Bypass Stopper. Yes Print a Sample Page. Self-Test printed OK?
Yes Alternative media feed in tray? Load only one Yes media type at a time. Yes No Send printer for repair. No Print a Self-Test. No STOP No Enough media in use? No Load media correctly. Yes Clear paper jam. No Media loaded correctly? Yes Use correct media type. Check .... Yes Incorrect media type? No Two or more media types loaded? No Still having paper feed problems? Yes Check Bypass Stopper. Yes Print a Sample Page. Self-Test printed OK?
Support Guide
Page 115
Yes STOP See No Troubleshooting Power ON Problems. See No Troubleshooting Printer Initialization Problems. See No Troubleshooting with the LEDs. Yes Printer initializes? Yes Paper ejects OK? Yes Self-test prints? Yes Paper feeds OK? Yes Printer sounds OK? See No Troubleshooting Paper Eject Problems. See No Troubleshooting Unusual Noises. Yes Light pattern normal? See No Troubleshooting Paper Feed Problems. See No Troubleshooting the Self-Test. START Power Light ON when Power Button pressed?
Yes STOP See No Troubleshooting Power ON Problems. See No Troubleshooting Printer Initialization Problems. See No Troubleshooting with the LEDs. Yes Printer initializes? Yes Paper ejects OK? Yes Self-test prints? Yes Paper feeds OK? Yes Printer sounds OK? See No Troubleshooting Paper Eject Problems. See No Troubleshooting Unusual Noises. Yes Light pattern normal? See No Troubleshooting Paper Feed Problems. See No Troubleshooting the Self-Test. START Power Light ON when Power Button pressed?
Support Guide
Page 135
...? Carriage PCA, Yes Flex Cable or Logic PCA faulty. Self-Test looks OK? Perform Pen Yes Recovery Diagnostic test. Replace one at a time to isolate problem. Yes Self-Test looks OK? Self-Test looks OK? No Print Self-Test page. Yes Change print cartridges. Clean print No Cartridges and reprint Self-Test. Yes No Change print cartridges and reprint Nozzle Pattern...
...? Carriage PCA, Yes Flex Cable or Logic PCA faulty. Self-Test looks OK? Perform Pen Yes Recovery Diagnostic test. Replace one at a time to isolate problem. Yes Self-Test looks OK? Self-Test looks OK? No Print Self-Test page. Yes Change print cartridges. Clean print No Cartridges and reprint Self-Test. Yes No Change print cartridges and reprint Nozzle Pattern...