HP Dc5000 - Compaq Business Desktop Research

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Getting Started


Page 14
... driver. ■ Remove all the needed device drivers have been installed. if the monitor is connected into one of these ports, it does not restart automatically, press the power button to be plugged into an AC power source, voltage is supported on your system. ■ If your computer has multiple video sources (embedded, PCI, or AGP adapters) installed (embedded video on . ■ If you need to the system board. See "Solving Hardware Installation Problems...
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Getting Started - Business Desktops


Page 14
If your computer has multiple video sources (embedded, PCI, or AGP adapters) installed (embedded video on . You can select the default VGA source in Computer (F10) Setup. You must be sure that all the needed device drivers have connected a printer, you have installed an operating system other than the factory-installed operating system, check to be plugged into an AC power source, voltage is supported on the source selected as the...
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HP Compaq Business Desktop dc5000 Series Personal Computer Microtower Illustrated Parts Map


Page 1
... Parts 1 Speaker 326776-001 2 Power/LED cable with switch, LED holders and switch holder 330456-001 3 Front I/O device with cable 326775-001 4 Chassis fan 330457-001 * Real-time clock battery 153099-001 # Heatsink with fan, alcohol pad, and thermal grease 360326-001 * Drive Key, 128 MB 349988-001 * Return kit with buns 331249-001 * Rubber foot (4 ea) 336445-001 Mouse * 2-Button, PS/2 with scroll wheel 323614-001 * 2-Button, USB, optical...
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HP Compaq Business Desktop dc5000 Series Personal Computer Microtower Illustrated Parts Map


Page 2
... Power Red* 7 blinks 1 second apart Power Red* 8 blinks 1 second apart Hard Drive Green Blinking *Blinking codes are stored in the configuration memory. Turn the computer on and run F10 Computer Setup (Setup-utility) to establish new passwords. *When the CMOS button is pushed or the jumper is removed, both the power-on password and the setup password become invalid because both are stored in the configuration memory. Remove the access panel. 3. Allow the operating system to video) Invalid ROM Hard drive activity Keyboard Diagnostic LEDs, PS/2 Keyboards Only LED Color LED...
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HP Compaq Business Desktop dc5000 Series Personal Computer Microtower Service Reference Card


Page 1
... Setup Utility is protected during power up events; If the screen prompt opportunity is set to specify logical cylinders (max. Restores factory default settings and clears all models. Password Options (appears only if Power-On password is missed, a restart will sound one long and three short beeps, flash the three keyboard LEDs twice, and display a recovery mode message on , press and hold the F10 key. Master Boot Record (MBR) Security - Enable/disable option ROM prompt; All ROMPaq ROM images from the Boot...
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HP Compaq Business Desktop dc5000 Series Personal Computer Microtower Service Reference Card


Page 2
.... Replace graphics card. NOTES: L = long, S = short When the key icon appears, type your current password, a slash (/) or alternate de-limiter character, your new password, another device. Turn on select models designed to fail. To delete or disable the Power On or Setup password: 1. Shut down (power down) the system and disconnect the power cord from removable media Boot Control drives. Notifies system administrator. Refer to both initial startup and restart. CMOS corruption. 4. Keyboard failure. Clear CMOS memory, reboot. 4. Remove the chassis cover...
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HP Compaq Business Desktop dc5000 Series Service Reference Guide 2nd Edition


Page 30
... with thermal warnings, memory alerts, and more ■ Remote updating of system software such as device drivers and ROM BIOS ■ Remote changing of boot order For more information on one or more new PCs. ■ Remotely updating the system BIOS in the lower-right corner of the HP logo screen. Desktop Management 3.2 Remote System Installation Remote System Installation allows you to start and set up your hardware environment ■ Web-accessible reporting of business critical details such...
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HP Compaq Business Desktop dc5000 Series Service Reference Guide 2nd Edition


Page 34
... switch or as Drive Key. 3. This allows you to quickly power down without any data loss. Turn power off power, but instead causes the computer to multiple computers. Access the Computer Setup Utilities (F10) menu. 2. System Software Manager (SSM) may also be used to distribute setup configurations to enter a low-power standby. To change the power button's configuration, complete the following steps: 1. Num, Caps, Scroll Lock Green Blink on the Start Button, then select Settings > Control Panel > Power Options. In Windows...
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HP Compaq Business Desktop dc5000 Series Service Reference Guide 2nd Edition


Page 35
... enabled, customized, or disabled using the operating system. 1. To completely turn off all features are not in a very low power state (suspend). In Windows XP, left click on the Start Button, then select Control Panel > Power Options. 2. If you must install corresponding device drivers and utilities to quickly bring the system out of locating, accessing, evaluating, and installing the latest support software easier. The Web site contains the latest device drivers, utilities, and flashable ROM images needed to run...
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HP Compaq Business Desktop dc5000 Series Service Reference Guide 2nd Edition


Page 136
Install latest version of ROMPaq to video port 1, then restart unit. Replace chassis, rear chassis, or front chassis fan. Clear CMOS. Remove expansion cards. Diskette controller circuitry or floppy drive circuitry incorrect. 602-Diskette Boot Record Error 605-Diskette Drive Type Error Diskette in drive type. 610-External Storage Device Failure External tape drive not connected. 611-Primary Floppy Port Address Assignment Conflict Configuration error. Reseat the fan. Turn off unit, attach monitor to restore image. Replace the diskette. Reinstall tape drive or press F1 ...
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HP Compaq Business Desktop dc5000 Series Service Reference Guide 2nd Edition


Page 141
... primary VGA adapter. If the system beeps, then the keyboard is operating correctly. ■ Check all switches set to a working electrical outlet? ■ Is the voltage select switch is set correctly? ■ Is the NIC Remote Wakeup cable (featured on the system. ■ Are all cables for loose or incorrect connections. ■ Reconfigure the computer after installing a non-Plug and Play expansion board or other monitor connectors are disabled and...
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HP Compaq Business Desktop dc5000 Series Service Reference Guide 2nd Edition


Page 150
... securely connected to be set properly. Monitor needs to the graphics card and the monitor. Electronic relays have been activated inside a CRT monitor. Adjust the monitor brightness and contrast controls. None. None. Troubleshooting Without Diagnostics Solving Display Problems (Continued) Problem Cause Power LED flashes Red six times, once every second, followed by moving them apart. 3. Clicking noise coming from inside the monitor. Reseat the graphics card. 2. Replace the system board. Check that the graphics cable is being used...
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HP Compaq Business Desktop dc5000 Series Service Reference Guide 2nd Edition


Page 156
... beeps and LED lights on the front of new external device are loose or power cables are using the correct memory modules and to verify the proper installation. 2. Review the documentation that pins in the wrong location. Reboot the computer and follow the instructions that the device is not seated or connected properly. Use Windows XP Device Manager to deselect the automatic settings for accepting the changes. Troubleshooting Without Diagnostics Solving Hardware Installation Problems You may not automatically configure when added...
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HP Compaq Business Desktop dc5000 Series Service Reference Guide 2nd Edition


Page 158
.... Diagnostics reports a failure. Use the Network control application to the incorrect connector. Network status link light does not turn on -LAN is not functioning. There is a problem with an expansion board. Network controller interrupt is not securely connected. Network drivers are not loaded, or driver parameters do not discuss the process of the data cable are operating correctly. Run Computer Setup and enable network controller. Disable auto-sensing capabilities and force the system into the correct operating mode. Make...
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HP Compaq Business Desktop dc5000 Series Service Reference Guide 2nd Edition


Page 162
... type of media played, such as audio or video. The CD-ROM or DVD boot is dirty. Movie will not boot from the drive until the tray is fully extended, then remove the disc. Decoder software is not installed. Turn off the computer and insert a thin metal rod into the emergency eject hole and push firmly. 2. Solution Run the Computer Setup utility and enable booting to the drive. 2. Install correct device driver. Troubleshooting Without Diagnostics...
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HP Compaq Business Desktop dc5000 Series Service Reference Guide 2nd Edition


Page 179
... recovery 3-1 Remote ROM Flash 3-4 Remote System Installation 3-2 required 5-7 restoring 2-18 setup 1-2 System Software Manager 3-3 updating multiple machines 3-3 spare part number screwdriver with bits 5-7 wrench, tamper resistant 5-7 speaker µT removal and replacement 6-31 SFF removal and replacement 7-28 SSM (System Software Manager) 3-3 static electricity 5-3 storage, Computer Setup heading 2-4 surge-tolerant power supply 3-18 system board designators E-1 µT removal and replacement 6-26 SFF removal and replacement 7-22 system recovery 3-5 Service Reference Guide, dc5000 360201...
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Troubleshooting Guide


Page 43
... the instructions for accepting the changes. Use Windows 2000 or Windows XP Device Manager to deselect the automatic settings for Windows XP, use Computer Setup to reconfigure or disable devices to resolve the resource conflict. Troubleshooting Without Diagnostics Solving Hardware Installation Problems You may not automatically configure when added if the default configuration conflicts with the computer system. If you of new external device are loose or power cables are not bent down . In Windows 2000, select the Add New Hardware...
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Troubleshooting Guide


Page 47
... cable is securely attached to the correct device. New network card will not boot. Ensure that the Remote System Installation Server contains the NIC drivers for your NIC. Troubleshooting Guide www.hp.com 2-31 Solution Reinstall the network drivers, using the Restore Plus! Contact an authorized service provider. The network controller is not securely connected. Contact an authorized service provider. Troubleshooting Without Diagnostics Solving Network Problems (Continued) Problem Cause Network controller stops working , industry-standard NIC, or change the boot...
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Troubleshooting Guide


Page 63
.... 1. Run Computer Setup. 2. Replace diskette drive. 5. Clear CMOS. (See Appendix B, "Password Security and Resetting CMOS.") 3. Reseat chassis, rear chassis, or front chassis fan. 2. Reseat the graphics card (if applicable). 2. Reseat CPU or chassis fan. 2. A-6 www.hp.com Troubleshooting Guide Reset the IRQ. 411-Network Interface Card Interrupt Conflict IRQ address conflicts with another device. Replace the graphics controller. 510-Splash Screen Image Corrupted Splash Screen image has Install latest version of ROMPaq to restore errors. Reseat CPU fan. 2.
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Troubleshooting Guide


Page 77
... Setup (F10) Utility Guide for information on backing up is easily done through Computer Setup. Locate, press, and hold the CMOS button in case they are needed later. It is connected. Remove the computer cover or access panel. Ä CAUTION: Pushing the CMOS button will not clear CMOS if the power cord is important to factory defaults and will erase any customized information including passwords, asset numbers, and special settings. B-4 www.hp.com Troubleshooting Guide The CMOS button will reset CMOS...

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We have the following 22 documents available for the HP Dc5000:
  • HP Compaq Business Desktop dc5000 Series Service Reference Guide 2nd Edition
  • Troubleshooting Guide
  • Hardware Reference Guide - HP Compaq Business Desktop dc5000 Microtower Model
  • Desktop Management Guide
  • Support Telephone Numbers
  • Safety and Regulatory Information Desktops, Thin Clients, and Personal Workstations
  • Computer Setup (F10) Utility Guide
  • Getting Started
  • Getting Started - Business Desktops
  • HP Business Desktop BIOS
  • Support Telephone Numbers
  • 12 More!
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