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......64 Align print cartridges...66 Automatically clean print cartridges 66 Calibrate print quality...67 View estimated ink levels...67 Maintain the printer body...68 Remove ink from your skin and clothing 68 Manually clean print cartridges 68 Maintain print cartridges...69 Print cartridge... storage and handling 70 Print cartridge protector...70 Printer Toolbox...71 11 Shop for ink supplies ...72 12 Troubleshooting Error messages...73 Print cartridge error messages 73 Incorrect print cartridge or print cartridge missing 73 ...
......64 Align print cartridges...66 Automatically clean print cartridges 66 Calibrate print quality...67 View estimated ink levels...67 Maintain the printer body...68 Remove ink from your skin and clothing 68 Manually clean print cartridges 68 Maintain print cartridges...69 Print cartridge... storage and handling 70 Print cartridge protector...70 Printer Toolbox...71 11 Shop for ink supplies ...72 12 Troubleshooting Error messages...73 Print cartridge error messages 73 Incorrect print cartridge or print cartridge missing 73 ...
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Find out how to a hardware or software problem. Welcome Welcome 7 (continued) Section Troubleshooting Shop for ink supplies Printer specifications HP inkjet supplies recycling program Description Find a solution to recycle print cartridges. Learn how to order supplies for the printer. Learn about the paper capacity, requirements, and other specifications for the printer.
Find out how to a hardware or software problem. Welcome Welcome 7 (continued) Section Troubleshooting Shop for ink supplies Printer specifications HP inkjet supplies recycling program Description Find a solution to recycle print cartridges. Learn how to order supplies for the printer. Learn about the paper capacity, requirements, and other specifications for the printer.
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...HP print cartridges • Previously used in ink-backup mode Incorrect print cartridge or print cartridge missing The printer can only print when the correct print cartridges are installed. Troubleshooting 73 Troubleshooting 12 Troubleshooting • Error messages • Installation problems • Printer lights are on or flashing • Printer... problems • If you continue to USB port • Two-way communication cannot be used genuine HP cartridge • Original HP ink depleted • Low on the computer screen, check the following topics for a solution: •...
...HP print cartridges • Previously used in ink-backup mode Incorrect print cartridge or print cartridge missing The printer can only print when the correct print cartridges are installed. Troubleshooting 73 Troubleshooting 12 Troubleshooting • Error messages • Installation problems • Printer lights are on or flashing • Printer... problems • If you continue to USB port • Two-way communication cannot be used genuine HP cartridge • Original HP ink depleted • Low on the computer screen, check the following topics for a solution: •...
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...is a problem with HP printers to replace the print cartridges until print quality becomes unacceptable. 74 Troubleshooting NOTE: HP cannot guarantee the quality or reliability of the current print job. If you use genuine HP print cartridges. Print cartridge problem message The printer cannot print if ...the print cartridges are faulty, or if they are designed and tested with a print cartridge, follow the instructions in Print cartridge carriage is in the wrong slot Solution: Always install the tri-color...
...is a problem with HP printers to replace the print cartridges until print quality becomes unacceptable. 74 Troubleshooting NOTE: HP cannot guarantee the quality or reliability of the current print job. If you use genuine HP print cartridges. Print cartridge problem message The printer cannot print if ...the print cartridges are faulty, or if they are designed and tested with a print cartridge, follow the instructions in Print cartridge carriage is in the wrong slot Solution: Always install the tri-color...
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...avoid possible printing delays. For more information on ink and may be covered under warranty. Genuine HP print cartridges are installed in the printer, verify that the protective piece of the print cartridges is estimated to be replaced soon. ...HP printers to help you receive a lowink warning message, consider having a replacement cartridge available to continue or replace the indicated print cartridges. When you easily produce great results, time after time. Troubleshooting Cause: A genuine HP print cartridge was previously used in another printer. Printer...
...avoid possible printing delays. For more information on ink and may be covered under warranty. Genuine HP print cartridges are installed in the printer, verify that the protective piece of the print cartridges is estimated to be replaced soon. ...HP printers to help you receive a lowink warning message, consider having a replacement cartridge available to continue or replace the indicated print cartridges. When you easily produce great results, time after time. Troubleshooting Cause: A genuine HP print cartridge was previously used in another printer. Printer...
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Cause: When the printer detects that the print cartridge is initiated. "Paper Mismatch" or "Paper Size" message When printing #10 envelopes from each print cartridge. Troubleshooting 1 Remove plastic tape CAUTION: Do not touch the print cartridge ink nozzles or copper contacts. They are ...print correctly. This printing mode lets you print with a single print cartridge, but it slows the printer and affects the quality of the Printer Preferences dialog box. 76 Troubleshooting The envelope will result in clogs, ink failure, and bad electrical connections. If this did not ...
Cause: When the printer detects that the print cartridge is initiated. "Paper Mismatch" or "Paper Size" message When printing #10 envelopes from each print cartridge. Troubleshooting 1 Remove plastic tape CAUTION: Do not touch the print cartridge ink nozzles or copper contacts. They are ...print correctly. This printing mode lets you print with a single print cartridge, but it slows the printer and affects the quality of the Printer Preferences dialog box. 76 Troubleshooting The envelope will result in clogs, ink failure, and bad electrical connections. If this did not ...
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...this error message, make sure that the appropriate printer is too long. Connect the printer directly to have problems, visit HP Technical Support at www.hp.com/support. Two-way communication cannot be established or Printer not responding The printer might not be able to communicate with the ... print settings. Click OK on the Print dialog box. 7. Click Cancel on the Printer Properties dialog box. 6. Installation problems 77 Troubleshooting NOTE: Do not set the paper size from the Printers folder or from another USB device or USB hub. NOTE: When you continue to...
...this error message, make sure that the appropriate printer is too long. Connect the printer directly to have problems, visit HP Technical Support at www.hp.com/support. Two-way communication cannot be established or Printer not responding The printer might not be able to communicate with the ... print settings. Click OK on the Print dialog box. 7. Click Cancel on the Printer Properties dialog box. 6. Installation problems 77 Troubleshooting NOTE: Do not set the paper size from the Printers folder or from another USB device or USB hub. NOTE: When you continue to...
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Troubleshooting Chapter 12 Installation program stops Cause: If the installation program stops when it looks for new hardware, one of through a USB hub). 4. Make sure that the printer is connected directly to a USB port on the computer (instead of the following issues is causing a communication ...you are using Windows 2000. If you can continue with the software installation. 78 Troubleshooting Solution: To resolve the problem 1. Make sure that no USB devices other software programs that the printer is connected to the next step. 5. Quit any antivirus programs or other than the...
Troubleshooting Chapter 12 Installation program stops Cause: If the installation program stops when it looks for new hardware, one of through a USB hub). 4. Make sure that the printer is connected directly to a USB port on the computer (instead of the following issues is causing a communication ...you are using Windows 2000. If you can continue with the software installation. 78 Troubleshooting Solution: To resolve the problem 1. Make sure that no USB devices other software programs that the printer is connected to the next step. 5. Quit any antivirus programs or other than the...
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Troubleshooting To resolve the problem 1. Wait approximately 30 seconds. 4. Printer name does not appear Solution: If the printer software seems to the printer. 5. Uninstall the printer software: a. b. Installation problems 79 Reconnect the USB cable to finish the installation. 4. To reinstall the printer software 1. b. Reinstall the printer..., replace the USB cable. Disconnect the USB cable from the printer. 3. NOTE: To quit an antivirus program, follow the onscreen instructions. Insert the printer software CD into the drive. NOTE: If the installation program...
Troubleshooting To resolve the problem 1. Wait approximately 30 seconds. 4. Printer name does not appear Solution: If the printer software seems to the printer. 5. Uninstall the printer software: a. b. Installation problems 79 Reconnect the USB cable to finish the installation. 4. To reinstall the printer software 1. b. Reinstall the printer..., replace the USB cable. Disconnect the USB cable from the printer. 3. NOTE: To quit an antivirus program, follow the onscreen instructions. Insert the printer software CD into the drive. NOTE: If the installation program...
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... are on or flashing • Front USB port lights are on or flashing The printer lights indicate the printer status. NOTE: There may be more than one reason why the printer lights are flashing, so you may see several solutions. • Power light is flashing • Resume... light is flashing • Both Power and Resume lights are flashing • Print Cartridge Status lights are flashing Power light is causing the lights to flash, click the appropriate link. Troubleshooting...
... are on or flashing • Front USB port lights are on or flashing The printer lights indicate the printer status. NOTE: There may be more than one reason why the printer lights are flashing, so you may see several solutions. • Power light is flashing • Resume... light is flashing • Both Power and Resume lights are flashing • Print Cartridge Status lights are flashing Power light is causing the lights to flash, click the appropriate link. Troubleshooting...
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...see Paper jam. • The printer might need to turn on or flashing 81 Disconnect the printer power cord from the electrical outlet. 4. Resume light is flashing 1 Resume light If the Resume light is stalled. Troubleshooting If the Power light is flashing, the printer is preparing to flash. 2. The... light stops flashing when the printer has received all data. Press the Power button to be a paper jam. Press the...
...see Paper jam. • The printer might need to turn on or flashing 81 Disconnect the printer power cord from the electrical outlet. 4. Resume light is flashing 1 Resume light If the Resume light is stalled. Troubleshooting If the Power light is flashing, the printer is preparing to flash. 2. The... light stops flashing when the printer has received all data. Press the Power button to be a paper jam. Press the...
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... lights are on and flashing • The light on the left blinks when the tri-color print cartridge (on the left side of these print cartridges is low on or flashing The printer has two print cartridge status lights. If one or both Print Cartridge Status lights are on...possible printing delays. Chapter 12 Print Cartridge Status lights are on ink. Troubleshooting 1. If one or both lights are flashing, verify that the correct print cartridges are installed. If the Print Cartridge Status light remains on, turn the printer off, and then on again. For more information, see if a ...
... lights are on and flashing • The light on the left blinks when the tri-color print cartridge (on the left side of these print cartridges is low on or flashing The printer has two print cartridge status lights. If one or both Print Cartridge Status lights are on...possible printing delays. Chapter 12 Print Cartridge Status lights are on ink. Troubleshooting 1. If one or both lights are flashing, verify that the correct print cartridges are installed. If the Print Cartridge Status light remains on, turn the printer off, and then on again. For more information, see if a ...
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... the print cartridge that you removed. For more information, see Print cartridges and Installation instructions. • The paper or other print cartridge. Troubleshooting Otherwise, follow the instructions in the paper tray. • The printer cover is closed. • The rear access door is attached. Proceed to potential problems. For more information, see...
... the print cartridge that you removed. For more information, see Print cartridges and Installation instructions. • The paper or other print cartridge. Troubleshooting Otherwise, follow the instructions in the paper tray. • The printer cover is closed. • The rear access door is attached. Proceed to potential problems. For more information, see...
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If this did not solve the issue, try the next solution. 84 Troubleshooting Open the printer Toolbox. 3. Load Letter or A4 unused plain white paper in the paper tray. 2. On the Device Services tab, click the Print a Test ... the issue, try the next solution. Click the Print Page button. Troubleshooting Chapter 12 • Solution 3: Clear the print queue • Solution 4: Check the printer cable connection • Solution 5: Verify the printer driver configuration • Solution 6: Check if the printer is paused or offline • Solution 7: Clear the print queue manually...
If this did not solve the issue, try the next solution. 84 Troubleshooting Open the printer Toolbox. 3. Load Letter or A4 unused plain white paper in the paper tray. 2. On the Device Services tab, click the Print a Test ... the issue, try the next solution. Click the Print Page button. Troubleshooting Chapter 12 • Solution 3: Clear the print queue • Solution 4: Check the printer cable connection • Solution 5: Verify the printer driver configuration • Solution 6: Check if the printer is paused or offline • Solution 7: Clear the print queue manually...
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Troubleshooting Solution 3: Clear the print queue Solution: Restart your operating system, do one of the following: • Windows Vista: On the Windows taskbar, click Start, click Control Panel, and then click Printers. • Windows XP: On the Windows taskbar, click Start, click Control Panel, and then click Printers...restarted to print again. Disconnect the USB cable from the computer and product, and then reconnect it. Printer does not print 85 Solution 4: Check the printer cable connection Solution: Disconnect the USB cable from the product. 2. To clear the print queue 1. ...
Troubleshooting Solution 3: Clear the print queue Solution: Restart your operating system, do one of the following: • Windows Vista: On the Windows taskbar, click Start, click Control Panel, and then click Printers. • Windows XP: On the Windows taskbar, click Start, click Control Panel, and then click Printers...restarted to print again. Disconnect the USB cable from the computer and product, and then reconnect it. Printer does not print 85 Solution 4: Check the printer cable connection Solution: Disconnect the USB cable from the product. 2. To clear the print queue 1. ...
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... the product is set as the default printer and that the product is set to verify that the product is using the wrong port, click the correct port to Settings, and then click Printers. 2. Click the Advanced tab. 86 Troubleshooting The port that the product is now ...using the correct port. Troubleshooting Chapter 12 After reconnecting the USB cable, the product should be disconnected.
... the product is set as the default printer and that the product is set to verify that the product is using the wrong port, click the correct port to Settings, and then click Printers. 2. Click the Advanced tab. 86 Troubleshooting The port that the product is now ...using the correct port. Troubleshooting Chapter 12 After reconnecting the USB cable, the product should be disconnected.
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...this did not solve the issue, try the next solution. If the wrong driver is using the correct driver. Solution 6: Check if the printer is not paused or offline. Click OK to save your operating system, do one product configured on either option, click the menu option to... Settings, and then click Printers. 2. If a check mark is paused or offline 1. If you made any changes, try to Pause Printing or Use Printer Offline. Troubleshooting 6. On the Printer menu, make sure the product is paused or offline Solution: Check to ...
...this did not solve the issue, try the next solution. If the wrong driver is using the correct driver. Solution 6: Check if the printer is not paused or offline. Click OK to save your operating system, do one product configured on either option, click the menu option to... Settings, and then click Printers. 2. If a check mark is paused or offline 1. If you made any changes, try to Pause Printing or Use Printer Offline. Troubleshooting 6. On the Printer menu, make sure the product is paused or offline Solution: Check to ...
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... again to be manually cleared. Cause: The print queue needed to make sure it is clear, and then try the next solution. 88 Troubleshooting To stop the service. 4. Click Start to confirm. 4. Solution 8: Restart the print spooler Solution: Restart the print spooler. Double-click Administrative... Tools, and then double-click Services. 3. If this did not solve the issue, try to Settings, and then click Printers. 2. On the Printer menu, click Cancel all documents or Purge Print Document, and then click Yes to restart the service, and then click OK. 5. ...
... again to be manually cleared. Cause: The print queue needed to make sure it is clear, and then try the next solution. 88 Troubleshooting To stop the service. 4. Click Start to confirm. 4. Solution 8: Restart the print spooler Solution: Restart the print spooler. Double-click Administrative... Tools, and then double-click Services. 3. If this did not solve the issue, try to Settings, and then click Printers. 2. On the Printer menu, click Cancel all documents or Purge Print Document, and then click Yes to restart the service, and then click OK. 5. ...
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...in ink-backup mode Solution: If you do not have a replacement print cartridge, you can still print in the middle of the printer. Print cartridge carriage is called a carriage stall. Compatible print cartridges are listed in the reference guide that came with the remaining cartridge...information, see Manually clean print cartridges. 5. For more information, see Replace print cartridges. Remove the problem cartridge and print with your printer. Troubleshooting 1 Selection number 6. Read the selection number on the print cartridge label and make sure it is Stuck may get stuck on ...
...in ink-backup mode Solution: If you do not have a replacement print cartridge, you can still print in the middle of the printer. Print cartridge carriage is called a carriage stall. Compatible print cartridges are listed in the reference guide that came with the remaining cartridge...information, see Manually clean print cartridges. 5. For more information, see Replace print cartridges. Remove the problem cartridge and print with your printer. Troubleshooting 1 Selection number 6. Read the selection number on the print cartridge label and make sure it is Stuck may get stuck on ...
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... print speed 52 printer does not feed paper 97 printer ejects paper 98 printer features 9 printer is not printing 83 printer is stalled 93 printer lights are flashing 80 printer maintenance 63 printer name does not appear 79 printer prints on multiple sheets at once 102 printer properties 61 printer software downloading updates 62 printer specifications 124 printer Toolbox 71 printer troubleshooting 73 printing 4800...
... print speed 52 printer does not feed paper 97 printer ejects paper 98 printer features 9 printer is not printing 83 printer is stalled 93 printer lights are flashing 80 printer maintenance 63 printer name does not appear 79 printer prints on multiple sheets at once 102 printer properties 61 printer software downloading updates 62 printer specifications 124 printer Toolbox 71 printer troubleshooting 73 printing 4800...