HP D4360 Support Question
HP D4360 Support Question
Find answers below for this question about HP D4360 - Deskjet Color Inkjet Printer.Need a HP D4360 manual? We have 3 online manuals for this item!
Question posted by spectre55x on November 17th, 2014
D4360 Won't Print Over Network To Usb Printer
Hi. I have a D4360 printer that won't print. I am using a Win7 notebook "wireless" to our network. We are using another PC as the print server since both of our printers are USB. When I try to print, the status shows as either spooling, printing, or deleting, then just sits there and I can't delete the print jobs. I can print fine to our other Canon printer. The other Win7 computers work fine with both. Also, I booted my notebook to Linux Mint and the printer drivers loaded and works perfectly, so I know it has to be my notebook that has the problem. I've tried several suggestions that I've found online with no results. Any help would be appreciated.
Requests for more information
Request from tmunsell on December 1st, 2014 8:11 AM
Need more info
Sorry, but I should have included a little more information. I couldn't find a way to edit the original post, so I guess I have to add the info this way.
Need more info
Responses to this request
Response submitted December 1st, 2014 8:11 AMSorry, but I should have included a little more information. I couldn't find a way to edit the original post, so I guess I have to add the info this way.
First, I've been a PC tech for over 30 years, running a business for 11, so I know all about the basic troubleshooting methods, and have eliminated them as solutions.
Drivers have been completely removed and reinstalled several times, also removed them in Safe Mode. Ran HPs Install Wizard as well as the Print and Scan Doctor. The doctor is OUT. :) It couldn't find the printer on the network, even though I could access it thru the windows printer interface.
Now I select print and the doc looks like it's printing, but disappears from the quere without actually printing anything. I've narrowed this down to a driver issure since when using Linux on the same PC it prints fine.
When I uninstalled drivers for both the HP and our Canon printers, then let Win7 install them during boot, the Canon works perfectly, but the HP does not. Both printers are connected by USB to the PC that is acting as print server. This must be a driver problem on the notebook. Are there older drivers still available from HP? The problem appeared a few months ago, but was intermittent before that. Often rebooting the print server PC would cause the documents to all of a sudden start printing.
Hope this additional info helps.
Current Answers
Answer #1: Posted by spectre55x on November 18th, 2014 6:53 AM
spectre55x
Member since:
November 17th, 2014 Points: 1,050
Member since:
November 17th, 2014 Points: 1,050
Sorry, but I should have included a little more information. I couldn't find a way to edit the original post, so I guess I have to add the info this way.
First, I've been a PC tech for over 30 years, running a business for 11, so I know all about the basic troubleshooting methods, and have eliminated them as solutions.
Drivers have been completely removed and reinstalled several times, also removed them in Safe Mode. Ran HPs Install Wizard as well as the Print and Scan Doctor. The doctor is OUT. :) It couldn't find the printer on the network, even though I could access it thru the windows printer interface.
Now I select print and the doc looks like it's printing, but disappears from the quere without actually printing anything. I've narrowed this down to a driver issure since when using Linux on the same PC it prints fine.
When I uninstalled drivers for both the HP and our Canon printers, then let Win7 install them during boot, the Canon works perfectly, but the HP does not. Both printers are connected by USB to the PC that is acting as print server. This must be a driver problem on the notebook. Are there older drivers still available from HP? The problem appeared a few months ago, but was intermittent before that. Often rebooting the print server PC would cause the documents to all of a sudden start printing.
Hope this additional info helps.
Answer #2: Posted by TheWiz on November 17th, 2014 2:03 PM
TheWiz
Member since:
October 13th, 2011 Points: 25,383,434
Member since:
October 13th, 2011 Points: 25,383,434
I would uninstall the printer driver and then reinstall it. I recommend downloading the latest driver from here.
Related HP D4360 Manual Pages
Reference Guide - Page 3
Printer help
Printer prints on . • Make sure the USB cable is installed.
Verify the following: • The printer power cord is connected to an ... to the printer. Windows installation help
No power?
Printer does not feed paper
Try one or more of the following : • Paper weight: Use paper that is firmly connected to the printer directly, without using a USB hub. •...
Full User Guide - Page 4
......20
4 Connect the printer USB...21
5 Print photos using the front USB port About the front USB port...22 Print photos from the front USB port 22 About the front USB port lights 23
6 Print photos Print borderless photos...25 Print photos with a border...27 HP Real Life Technologies photo fix 29 Photo print cartridge...30 Advanced color settings...30 Exif Print...31 Store and...
Full User Guide - Page 5
... the page order...53 Set a custom paper size...54 Print multiple pages on a single sheet of paper 55 Resize a document ...55 Print preview...56 Two-sided printing...56 Bound two-sided documents...57 Print a Web page...58
9 Printer software Make the HP Deskjet the default printer 60 Set default print settings...60 Printer Properties dialog box...61 What's This?
Full User Guide - Page 9
... on a single sheet, preview a document, and use and replace the print cartridges. Welcome
Section Special features Get started USB Print photos using the front USB port Print photos
Print other USB devices to your computer using the product with friends and family.
Learn how to make the HP Deskjet the default printer, set the page order, print multiple pages on transferring photos from...
Full User Guide - Page 12
3 Get started
• The printer at a glance • Buttons and lights • Paper trays • Print cartridges • Ink-backup mode
The printer at a glance
Click the links below to learn about the printer features.
1 Buttons and lights 2 Front USB port 3 Paper trays
Get started
1 Print cartridges
Get started
9
Full User Guide - Page 17
... light is not set to download images from the camera. The Connection light blinks green when printing from external card readers, USB flash drives, and other device into the printer's front USB port. You can also use the front USB port to the correct mode for downloading photos, the Error light flashes. If the camera is...
Full User Guide - Page 24
For instructions about connecting the printer with a USB cable, see the Setup Guide that came with your printer.
NOTE: A USB cable might not be packaged with the printer. Connect the printer
4 Connect the printer
• USB
USB
The printer connects to the computer with a universal serial bus (USB) cable.
NOTE: For best printing performance, use a USB 2.0 compatible cable.
Connect the ...
Full User Guide - Page 25
... • About the front USB port lights
About the front USB port
To transfer photos from the front USB port
NOTE: To print using these instructions, the HP Photosmart Software must be installed on your computer, just plug the camera or other device into the printer's front USB port. 5 Print photos using the front USB port, you use a cable that is...
Full User Guide - Page 28
...photos with the tri-color print cartridge.
• Do not print borderless photos in combination with a border. For more information, see Photo print cartridge.
• Improve printed colors in the printer. For more information, see Exif Print.
• Prevent photo paper from 4 x 6 inch photo paper to friends and family. Print borderless photos
Use borderless printing to print to the...
Full User Guide - Page 55
... print speed or quality
The HP Deskjet automatically chooses a print quality and speed setting depending on the paper type setting you have loaded. 4. For more slowly than the Normal setting. Open the Printer Properties dialog box. 2. Click the Features tab. 3. Maximum dpi
Use maximum dpi mode to view the print resolution dpi.
Printing tips
Chapter 8
4. Click OK. 5. Print...
Full User Guide - Page 67
...selection number. Install the black or photo print cartridge in the left side of the print cartridge carriage. Selection numbers
When buying replacement print cartridges, look for best results • Text and graphics: Combine tri-color and black print cartridges. • Color photos: Combine tri-color and photo print cartridges. Open the printer cover.
64
Maintenance Install the black...
Full User Guide - Page 86
... media is correctly loaded in Front USB port lights are flashing.
Printer does not print
• Verify the following • Check the printer lights • Unable to print • If the printer still does not print
Verify the following
Verify the following conditions if the printer is not printing: • The printer is connected to print
Try the following solutions: • Solution...
Full User Guide - Page 90
... it . If this did not solve the issue, try to open the print queue. 3.
If the wrong driver is present on the same computer, the product in the Driver drop-down menu.
8.
Cause: If there was paused or offline. If the menu has the Use Printer Online option, select that the product is paused...
Full User Guide - Page 93
... the blinking light. The light on the left blinks when the tri-color print cartridge (on the left) is stalled
Resolving print cartridge error messages
After you install a print cartridge, one or both cartridges are listed in the printer. Printer is in ink-backup mode The printer might be longer. 1. Make space available on the right) is in...
Full User Guide - Page 98
... as described in the access door
If the print carriage does not move the printer carriage 1. Solution 3: Move the printer carriage Solution: If the printer carriage is still stuck, try moving it from moving. 4. Troubleshooting
1 Print carriage in the following procedure. Verify that there are locked into the printer carriage and have not come loose. Clear any...
Full User Guide - Page 107
... in the Paper Type drop-down list on the Printing
Shortcuts tab. • If printing in grayscale, select High Quality under Print in Grayscale on the
Printing Shortcuts tab matches the size of a photo, try the following solutions: • Install a photo print cartridge and a tri-color print cartridge in the printer. • Use maximum dpi mode to 2.5 inches) from the edge...
Full User Guide - Page 109
... a photo print cartridge and a tri-color print cartridge in the opposite direction of a photo
If fading occurs approximately 25 to 63 mm (1.0 to print the photo. Troubleshooting
Chapter 12 Verify that is not curled. If the photo paper is curled, place the paper in a plastic bag and gently bend it in the printer. • Use maximum dpi...
Full User Guide - Page 123
... of the document are not in the printer.
Front USB port problems
• Images in a connected digital camera do not print • Front USB port lights are flashing
Images in a connected digital camera do not print: • You did not select any photos on using the HP Photosmart Software, see Print envelopes. 2. Reprint the envelope. Confirm that...
Full User Guide - Page 134
... support period 123 aligning print cartridges 66
B
booklet printing 44 borderless printing 104 bound two-sided printing 57 brightness 30 brochure printing 43 buttons
Cancel button 11 Power button 11 Resume button 12
C
calibrating print quality 67 calling HP support 123 cleaning
print cartridges automatically 66
print cartridges manually 68 printer body 68 color dull 115 color tone 30 custom paper...
Full User Guide - Page 135
... print cartridge 30 previously used 74 selection numbers 64 used with the printer 18 Print or ink cartridges ordering 72 print preview 56 print quality calibrating 67 smeared ink 108 print resolution 52 print settings advanced color settings 30 changing 61 default settings 60 print speed 52 printer does not feed paper 97 printer ejects paper 98 printer features 9 printer is not printing 83 printer...
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