Reference Guide
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... charges to the customer. HP printer limited warranty statement HP product Software Media Printer Print or Ink cartridges Accessories Duration of limited warranty 90 days 1 year Until the HP ink is distributed by HP. HP does not warrant that the operation of purchase by HP's warranty, HP shall, within a reasonable .... Hewlett-Packard (HP) warrants to that have other problems, including those defects that arise as a result of normal use of a non-HP or refilled cartridge or an expired ink cartridge, HP will find below the name and address of the HP entity responsible for the...
... charges to the customer. HP printer limited warranty statement HP product Software Media Printer Print or Ink cartridges Accessories Duration of limited warranty 90 days 1 year Until the HP ink is distributed by HP. HP does not warrant that the operation of purchase by HP's warranty, HP shall, within a reasonable .... Hewlett-Packard (HP) warrants to that have other problems, including those defects that arise as a result of normal use of a non-HP or refilled cartridge or an expired ink cartridge, HP will find below the name and address of the HP entity responsible for the...
Full User Guide
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... 76 Out of paper...77 There was an error writing to USB port 77 Two-way communication cannot be established or Printer not responding 77 Installation problems...77 Printer lights are on or flashing 80 Power light is flashing ...80 Resume light is flashing...81 Both Power and Resume lights...flashing 82 Front USB port lights are flashing 83 Printer does not print...83 Verify the following...83 Check the printer lights...83 Unable to print...83 If the printer still does not print 89 Document prints slowly...89 Print cartridge problems...90 Resolving print cartridge error messages 90 Print ...
... 76 Out of paper...77 There was an error writing to USB port 77 Two-way communication cannot be established or Printer not responding 77 Installation problems...77 Printer lights are on or flashing 80 Power light is flashing ...80 Resume light is flashing...81 Both Power and Resume lights...flashing 82 Front USB port lights are flashing 83 Printer does not print...83 Verify the following...83 Check the printer lights...83 Unable to print...83 If the printer still does not print 89 Document prints slowly...89 Print cartridge problems...90 Resolving print cartridge error messages 90 Print ...
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... Check the printer properties 103 Part of the photo is faded 103 Fading occurs on the edges of a photo 103 Fading occurs near the edges of a photo 104 Problems with borderless...borderless print...112 Printouts have horizontal streaks or lines 113 Printouts are faded or have dull colors 115 Printouts seem blurry or fuzzy 116 Printouts are slanted or skewed 117 Ink streaks ... Document is misprinted...119 Front USB port problems...120 If you continue to have problems 121 A HP support Ink cartridge warranty information 122 Support process...122 HP support by phone...122 Phone support period...
... Check the printer properties 103 Part of the photo is faded 103 Fading occurs on the edges of a photo 103 Fading occurs near the edges of a photo 104 Problems with borderless...borderless print...112 Printouts have horizontal streaks or lines 113 Printouts are faded or have dull colors 115 Printouts seem blurry or fuzzy 116 Printouts are slanted or skewed 117 Ink streaks ... Document is misprinted...119 Front USB port problems...120 If you continue to have problems 121 A HP support Ink cartridge warranty information 122 Support process...122 HP support by phone...122 Phone support period...
Full User Guide
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Welcome Welcome 7 Learn how to order supplies for the printer. Learn about the paper capacity, requirements, and other specifications for the printer. (continued) Section Troubleshooting Shop for ink supplies Printer specifications HP inkjet supplies recycling program Description Find a solution to recycle print cartridges. Find out how to a hardware or software problem.
Welcome Welcome 7 Learn how to order supplies for the printer. Learn about the paper capacity, requirements, and other specifications for the printer. (continued) Section Troubleshooting Shop for ink supplies Printer specifications HP inkjet supplies recycling program Description Find a solution to recycle print cartridges. Find out how to a hardware or software problem.
Full User Guide
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... then select an appropriate hagaki card type. • Print Quality: Normal or Best • Size: An appropriate hagaki card size 3. Open the Printer Properties dialog box. 2. Click the Features tab, and then specify the following print settings: • Paper Type: Plain paper • Size: ... be printed on should face down and the short edge should point toward the printer. 4. Print 1. Print index cards and other documents 6. Open the Printer Properties dialog box. 2. Place the cards in resolving the problem. Use the What's This? Chapter 7 Print 1. Push the cards into the...
... then select an appropriate hagaki card type. • Print Quality: Normal or Best • Size: An appropriate hagaki card size 3. Open the Printer Properties dialog box. 2. Click the Features tab, and then specify the following print settings: • Paper Type: Plain paper • Size: ... be printed on should face down and the short edge should point toward the printer. 4. Print 1. Print index cards and other documents 6. Open the Printer Properties dialog box. 2. Place the cards in resolving the problem. Use the What's This? Chapter 7 Print 1. Push the cards into the...
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... use cold water to remove ink from your skin and clothing: Surface Skin White fabric Color fabric Remedy Wash the area with print quality and other soft, lint-free material that...Manually clean print cartridges CAUTION: Do not clean the print cartridge contacts unless you clean. The problem can set the ink into the fabric. Keep all fluids away from fabric. CAUTION: Always... can cause ink streaks on which the print cartridge carriage slides. Chapter 10 Maintain the printer body Because the HP Deskjet ejects ink onto the paper in a dusty environment, a small amount of debris can ...
... use cold water to remove ink from your skin and clothing: Surface Skin White fabric Color fabric Remedy Wash the area with print quality and other soft, lint-free material that...Manually clean print cartridges CAUTION: Do not clean the print cartridge contacts unless you clean. The problem can set the ink into the fabric. Keep all fluids away from fabric. CAUTION: Always... can cause ink streaks on which the print cartridge carriage slides. Chapter 10 Maintain the printer body Because the HP Deskjet ejects ink onto the paper in a dusty environment, a small amount of debris can ...
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... genuine HP cartridge • Original HP ink depleted • Low on ink • Printing in ink-backup mode Incorrect print cartridge or print cartridge missing The printer can only print when the correct print cartridges are on or flashing • Printer does not print • Document prints slowly • Print cartridge problems • Paper problems •...
... genuine HP cartridge • Original HP ink depleted • Low on ink • Printing in ink-backup mode Incorrect print cartridge or print cartridge missing The printer can only print when the correct print cartridges are on or flashing • Printer does not print • Document prints slowly • Print cartridge problems • Paper problems •...
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...not be covered under warranty. HP recommends that a non-HP print cartridge was installed in Print cartridge carriage is stuck If the printer stalls while you use genuine HP print cartridges. Print cartridge is a problem with HP printers to avoid possible printing delays. Printer service or repairs required as ... only. If you believe you receive a message stating there is in the wrong slot Solution: Always install the tri-color print cartridge in the right print cartridge carriage compartment. You do not need to replace the print cartridges until print quality...
...not be covered under warranty. HP recommends that a non-HP print cartridge was installed in Print cartridge carriage is stuck If the printer stalls while you use genuine HP print cartridges. Print cartridge is a problem with HP printers to avoid possible printing delays. Printer service or repairs required as ... only. If you believe you receive a message stating there is in the wrong slot Solution: Always install the tri-color print cartridge in the right print cartridge carriage compartment. You do not need to replace the print cartridges until print quality...
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... sure that the appropriate printer is too long. Print the envelope using the Envelopes and Labels feature in the lower-right hand corner of paper If you are finished printing envelopes, set the paper size back to have problems, visit HP Technical Support at www.hp.com/support. The envelope... should print without any errors. Troubleshooting NOTE: Do not set the paper size from the Printers folder or from another USB device or USB hub. There was...
... sure that the appropriate printer is too long. Print the envelope using the Envelopes and Labels feature in the lower-right hand corner of paper If you are finished printing envelopes, set the paper size back to have problems, visit HP Technical Support at www.hp.com/support. The envelope... should print without any errors. Troubleshooting NOTE: Do not set the paper size from the Printers folder or from another USB device or USB hub. There was...
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... defective. • Software, such as a scanner, is on the computer. Turn the printer off, and then disconnect the USB cable and power cord. 7. c. Solution: To resolve the problem 1. Click Cancel, and then restart the computer. 6. Follow the onscreen instructions. If the... installation program still does not locate the printer, replace the USB cable, and then continue to finish the installation....
... defective. • Software, such as a scanner, is on the computer. Turn the printer off, and then disconnect the USB cable and power cord. 7. c. Solution: To resolve the problem 1. Click Cancel, and then restart the computer. 6. Follow the onscreen instructions. If the... installation program still does not locate the printer, replace the USB cable, and then continue to finish the installation....
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... 3. Reconnect the USB cable to install correctly, but the printer name does not appear in the list of printers when you click Print on the computer. Installation problems 79 For example, double-click D:\setup.exe. Insert the printer software CD into the drive, and then follow the manufacturer's...antivirus programs or other software programs that are running on the File menu or in the Printers folder in Windows Explorer, then double-click the setup.exe file. Troubleshooting To resolve the problem 1. If the "Unknown Device" message is still displayed, replace the USB cable. ...
... 3. Reconnect the USB cable to install correctly, but the printer name does not appear in the list of printers when you click Print on the computer. Installation problems 79 For example, double-click D:\setup.exe. Insert the printer software CD into the drive, and then follow the manufacturer's...antivirus programs or other software programs that are running on the File menu or in the Printers folder in Windows Explorer, then double-click the setup.exe file. Troubleshooting To resolve the problem 1. If the "Unknown Device" message is still displayed, replace the USB cable. ...
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NOTE: There may be more than one reason why the printer lights are flashing, so you may see several solutions. • Power light is flashing • Resume light is flashing • Both Power and Resume lights ...are flashing • Print Cartridge Status lights are on or flashing • Front USB port lights are on or flashing The printer lights indicate the printer status. Chapter 12 Printer lights are flashing Power light is flashing 1 Power light 80 Troubleshooting Troubleshooting 1 Power light 2 Resume light 3 Print Cartridge Status lights 4 Front USB...
NOTE: There may be more than one reason why the printer lights are flashing, so you may see several solutions. • Power light is flashing • Resume light is flashing • Both Power and Resume lights ...are flashing • Print Cartridge Status lights are on or flashing • Front USB port lights are on or flashing The printer lights indicate the printer status. Chapter 12 Printer lights are flashing Power light is flashing 1 Power light 80 Troubleshooting Troubleshooting 1 Power light 2 Resume light 3 Print Cartridge Status lights 4 Front USB...
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... turn on or flashing 81 For information about correcting the problem, see Paper jam. • The printer might need to be stalled. Disconnect the printer power cord from the electrical outlet. 4. Printer lights are flashing The printer might be restarted. 1. Both Power and Resume lights are... to the electrical outlet. 5. Press the Power button to print. Press the Power button to restart the printer. Troubleshooting If the Power light is flashing, the printer is stalled. Resume light is flashing 1 Resume light If the Resume light is flashing, check the following ...
... turn on or flashing 81 For information about correcting the problem, see Paper jam. • The printer might need to be stalled. Disconnect the printer power cord from the electrical outlet. 4. Printer lights are flashing The printer might be restarted. 1. Both Power and Resume lights are... to the electrical outlet. 5. Press the Power button to print. Press the Power button to restart the printer. Troubleshooting If the Power light is flashing, the printer is stalled. Resume light is flashing 1 Resume light If the Resume light is flashing, check the following ...
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... Status lights are on and flashing • The light on the left blinks when the tri-color print cartridge (on ink. If the Print Cartridge Status light remains on, turn the printer off, and then on ink, press the Resume button. NOTE: Ink level warnings and indicators ... 82 Troubleshooting Chapter 12 Print Cartridge Status lights are on the right) is the problem. The left ) is the problem, the light on the right blinks when the black or photo cartridge (on or flashing The printer has two print cartridge status lights. For more information, see Install print cartridges. ...
... Status lights are on and flashing • The light on the left blinks when the tri-color print cartridge (on ink. If the Print Cartridge Status light remains on, turn the printer off, and then on ink, press the Resume button. NOTE: Ink level warnings and indicators ... 82 Troubleshooting Chapter 12 Print Cartridge Status lights are on the right) is the problem. The left ) is the problem, the light on the right blinks when the black or photo cartridge (on or flashing The printer has two print cartridge status lights. For more information, see Install print cartridges. ...
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...USB port lights are flashing, follow these steps: • If the Power light is flashing: Open the printer cover, reinsert the print cartridge that you to potential problems. For more information, see Print cartridges and Installation instructions. • The paper or other print cartridge. ...and then lower the cover. 2. Troubleshooting Otherwise, follow the instructions in the paper tray. • The printer cover is closed. • The rear access door is a problem with the print cartridge that you removed. Proceed to the power source. • The cable connections are on...
...USB port lights are flashing, follow these steps: • If the Power light is flashing: Open the printer cover, reinsert the print cartridge that you to potential problems. For more information, see Print cartridges and Installation instructions. • The paper or other print cartridge. ...and then lower the cover. 2. Troubleshooting Otherwise, follow the instructions in the paper tray. • The printer cover is closed. • The rear access door is a problem with the print cartridge that you removed. Proceed to the power source. • The cable connections are on...
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... the print queue manually • Solution 8: Restart the print spooler • Solution 9: Verify whether the software application is causing the problem Solution 1: Make sure the printer is firmly connected to the printer and plugged into a power outlet. If it up the product properly. The Print a Test Page dialog box is turned off . Cause...
... the print queue manually • Solution 8: Restart the print spooler • Solution 9: Verify whether the software application is causing the problem Solution 1: Make sure the printer is firmly connected to the printer and plugged into a power outlet. If it up the product properly. The Print a Test Page dialog box is turned off . Cause...
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... the software application, contact the manufacturer of that best describes the problem: • Paper jam • Out of paper • Printer ejects paper • Print cartridge carriage is stalled 2. NOTE: The printer might not support printing from the software application. If printing is...checking the system requirements of text into Notepad. Document prints slowly 89 Click File, and then click Print. 4. d. To increase printer speed, close all unnecessary software programs when printing. Try printing from Notepad a. On the Windows taskbar, click Start, and then...
... the software application, contact the manufacturer of that best describes the problem: • Paper jam • Out of paper • Printer ejects paper • Print cartridge carriage is stalled 2. NOTE: The printer might not support printing from the software application. If printing is...checking the system requirements of text into Notepad. Document prints slowly 89 Click File, and then click Print. 4. d. To increase printer speed, close all unnecessary software programs when printing. Try printing from Notepad a. On the Windows taskbar, click Start, and then...
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... status lights begin to blink. Printer software is outdated Outdated printer software might print more slowly if it is in the printer. Verify that came with the printer. 2. The light on the left blinks when the tri-color print cartridge (on the left) is the problem and the light on the right... blinks when the black or photo cartridge (on the hard drive, the printer processing time will not print. For information about updating the printer software, see Ink-backup mode....
... status lights begin to blink. Printer software is outdated Outdated printer software might print more slowly if it is in the printer. Verify that came with the printer. 2. The light on the left blinks when the tri-color print cartridge (on the left) is the problem and the light on the right... blinks when the black or photo cartridge (on the hard drive, the printer processing time will not print. For information about updating the printer software, see Ink-backup mode....
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...then slide it forward into place. 7. Troubleshooting 4. Close the printer cover. 5. Print cartridge problems 91 Check to see if the error has been resolved. • If the error has been resolved, then there is a problem with the tri-color print cartridge. • If the error has not been ...resolved, continue to the right side of the print cartridge carriage. To determine which cartridge is on. 2. Make sure the printer is having the problem 1. Wait until it snaps ...
...then slide it forward into place. 7. Troubleshooting 4. Close the printer cover. 5. Print cartridge problems 91 Check to see if the error has been resolved. • If the error has been resolved, then there is a problem with the tri-color print cartridge. • If the error has not been ...resolved, continue to the right side of the print cartridge carriage. To determine which cartridge is on. 2. Make sure the printer is having the problem 1. Wait until it snaps ...
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... and install the correct print cartridges 1. Open the printer cover, and then wait until the print cartridge carriage is a problem with the printer. Removing and reinstalling the cartridge may not have identified the problem cartridge, continue with the black print cartridge. •...; If the error has not been resolved, then there is idle and silent. 3. NOTE: HP cannot guarantee the quality of the problem...
... and install the correct print cartridges 1. Open the printer cover, and then wait until the print cartridge carriage is a problem with the printer. Removing and reinstalling the cartridge may not have identified the problem cartridge, continue with the black print cartridge. •...; If the error has not been resolved, then there is idle and silent. 3. NOTE: HP cannot guarantee the quality of the problem...