User Guide
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...Troubleshooting Error messages...63 Print cartridge error messages 63 Other error messages...64 Installation problems...64 Power light is on or flashing...66 What the flashing light means 67 If an error message appears 67 If no error message appears 67 Printer does not print...67 Verify the following...67 Check the printer...81 Document does not reflect the new print settings 81 If you continue to have problems 82 A HP support Ink cartridge warranty information 84 Support process...84 HP support by phone...85 Phone support period...85 Placing a call...85 After the phone support period 85...
...Troubleshooting Error messages...63 Print cartridge error messages 63 Other error messages...64 Installation problems...64 Power light is on or flashing...66 What the flashing light means 67 If an error message appears 67 If no error message appears 67 Printer does not print...67 Verify the following...67 Check the printer...81 Document does not reflect the new print settings 81 If you continue to have problems 82 A HP support Ink cartridge warranty information 84 Support process...84 HP support by phone...85 Phone support period...85 Placing a call...85 After the phone support period 85...
User Guide
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...the printer and use your computer. Open the HP Photosmart Software and access the HP imaging features. Section Special features Get started Connect the printer Print using the Photosmart Essential button Print photos Print other documents Printing tips Printer software Maintenance Troubleshooting HP support .... NOTE: For information about some of the printer's special features. Learn how to the HP Deskjet D2400 Printer series Help. Learn how to a hardware or software problem. Find a solution to make the HP Deskjet the default printer, set the page order, print multiple pages ...
...the printer and use your computer. Open the HP Photosmart Software and access the HP imaging features. Section Special features Get started Connect the printer Print using the Photosmart Essential button Print photos Print other documents Printing tips Printer software Maintenance Troubleshooting HP support .... NOTE: For information about some of the printer's special features. Learn how to the HP Deskjet D2400 Printer series Help. Learn how to a hardware or software problem. Find a solution to make the HP Deskjet the default printer, set the page order, print multiple pages ...
User Guide
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... slowly • Print cartridge problems • Paper problems • Photos do not print correctly • Problems with a print cartridge, follow the instructions in Printer is stalled. Troubleshooting 63 11 Troubleshooting • Error messages • Installation problems • Power light is on the computer screen, check the following topics for a solution: • Print cartridge...
... slowly • Print cartridge problems • Paper problems • Photos do not print correctly • Problems with a print cartridge, follow the instructions in Printer is stalled. Troubleshooting 63 11 Troubleshooting • Error messages • Installation problems • Power light is on the computer screen, check the following topics for a solution: • Print cartridge...
User Guide
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...the following topics for new hardware, one of paper message. Other error messages If you continue to have problems, visit HP Technical Support at www.hp.com/support. If you receive an out of paper message, follow the guidelines in Out of the following issues is... 3 meters (approximately 9.8 feet) in length. "Two-way communication cannot be established" or "Printer not responding" message The printer might not be able to the computer. 64 Troubleshooting Connect the printer directly to resolve the problem. Installation program stops Cause: If the installation program stops when it...
...the following topics for new hardware, one of paper message. Other error messages If you continue to have problems, visit HP Technical Support at www.hp.com/support. If you receive an out of paper message, follow the guidelines in Out of the following issues is... 3 meters (approximately 9.8 feet) in length. "Two-way communication cannot be established" or "Printer not responding" message The printer might not be able to the computer. 64 Troubleshooting Connect the printer directly to resolve the problem. Installation program stops Cause: If the installation program stops when it...
User Guide
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... other software programs that are running on or flashing 1 Power light 66 Troubleshooting Insert the printer software CD into the drive, and then follow the manufacturer's instructions. 2. For example, double-click D:\setup.exe. Insert the printer software CD into the drive. Reinstall the printer software: a. Follow the onscreen instructions to install correctly, but the...
... other software programs that are running on or flashing 1 Power light 66 Troubleshooting Insert the printer software CD into the drive, and then follow the manufacturer's instructions. 2. For example, double-click D:\setup.exe. Insert the printer software CD into the drive. Reinstall the printer software: a. Follow the onscreen instructions to install correctly, but the...
User Guide
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... on the back of the HP Deskjet printer. 3. Click the Printer menu again, and then click Cancel All Documents. 5. Chapter 11 • The printer is turned on . After you are properly installed. Solution: To resolve a print job that the cable does not exceed 3 meters (9.8 feet) in the list, repeat steps 1 - 6. 68 Troubleshooting Clear the print queue...
... on the back of the HP Deskjet printer. 3. Click the Printer menu again, and then click Cancel All Documents. 5. Chapter 11 • The printer is turned on . After you are properly installed. Solution: To resolve a print job that the cable does not exceed 3 meters (9.8 feet) in the list, repeat steps 1 - 6. 68 Troubleshooting Clear the print queue...
User Guide
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..." message • Low on ink • "Printing in ink-backup mode" message 70 Troubleshooting Computer does not meet the system requirements. Print cartridge problems If the printer slows down or cannot print, there could be a problem with the printer. 2. For more slowly when Best or Maximum dpi is selected as the print quality...
..." message • Low on ink • "Printing in ink-backup mode" message 70 Troubleshooting Computer does not meet the system requirements. Print cartridge problems If the printer slows down or cannot print, there could be a problem with the printer. 2. For more slowly when Best or Maximum dpi is selected as the print quality...
User Guide
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... 11 Solution: To resolve the problem 1. For more information, see Replace print cartridges. 72 Troubleshooting Do one of the print cartridges is installed in the printer and close the printer cover. If the Power light is not flashing, the problem is solved. Reinsert the print cartridge... the print cartridge, visit HP Technical Support at www.hp.com/support. If the Power light continues to replace print cartridges, see Installation instructions. If the Power light is not flashing, the problem is solved. Solution: Always install the tri-color print cartridge in the error...
... 11 Solution: To resolve the problem 1. For more information, see Replace print cartridges. 72 Troubleshooting Do one of the print cartridges is installed in the printer and close the printer cover. If the Power light is not flashing, the problem is solved. Reinsert the print cartridge... the print cartridge, visit HP Technical Support at www.hp.com/support. If the Power light continues to replace print cartridges, see Installation instructions. If the Power light is not flashing, the problem is solved. Solution: Always install the tri-color print cartridge in the error...
User Guide
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... then replace the rear access door securely. 7. Reload paper in the paper tray. 9. Remove the paper jam from the front. 8. See Printer specifications for paper weight specifications. 74 Troubleshooting Reconnect the printer power cord to the right, and then pull out the door. 6. Press the handle to the electrical outlet. 10. NOTE: If...
... then replace the rear access door securely. 7. Reload paper in the paper tray. 9. Remove the paper jam from the front. 8. See Printer specifications for paper weight specifications. 74 Troubleshooting Reconnect the printer power cord to the right, and then pull out the door. 6. Press the handle to the electrical outlet. 10. NOTE: If...
User Guide
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...paper size that is specified in the Paper Size drop-down list on the Color tab. • Do not print borderless documents in ink-backup mode. For more information, see Ink-backup mode. 76 Troubleshooting Chapter 11 Photos do not print correctly If your photos do not print correctly..., check the paper tray or printer properties. • Check the paper tray • Check the printer properties Check the paper tray 1. Verify that is placed ...
...paper size that is specified in the Paper Size drop-down list on the Color tab. • Do not print borderless documents in ink-backup mode. For more information, see Ink-backup mode. 76 Troubleshooting Chapter 11 Photos do not print correctly If your photos do not print correctly..., check the paper tray or printer properties. • Check the paper tray • Check the printer properties Check the paper tray 1. Verify that is placed ...
User Guide
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...If the printout has an unwanted border, try the following solutions: • Align the print cartridges. • Open the Printer Properties dialog box, click the Features tab, and verify that the selected paper size matches both the paper size that the... photo is formatted for and the size of the paper that is loaded in the printer. • Verify that the software application you are using supports borderless printing. For small photo paper with the source...off tab If the border appears below the tear-off tab, then align the print cartridges. 78 Troubleshooting
...If the printout has an unwanted border, try the following solutions: • Align the print cartridges. • Open the Printer Properties dialog box, click the Features tab, and verify that the selected paper size matches both the paper size that the... photo is formatted for and the size of the paper that is loaded in the printer. • Verify that the software application you are using supports borderless printing. For small photo paper with the source...off tab If the border appears below the tear-off tab, then align the print cartridges. 78 Troubleshooting
User Guide
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..., such as the image file or software program. For additional print cartridge troubleshooting, visit the HP Web site at www.hp.com/ support. For more information, see View estimated ink levels and Automatically... is installed. Print quality is poor If you might be printing with only the tri-color print cartridge. For more information, see Print a test page. If the black text ...and images on your printouts are faded • Blank pages print Faded prints with the printer. • Verify that a black print cartridge is poor 79 For more information, see Manually ...
..., such as the image file or software program. For additional print cartridge troubleshooting, visit the HP Web site at www.hp.com/ support. For more information, see View estimated ink levels and Automatically... is installed. Print quality is poor If you might be printing with only the tri-color print cartridge. For more information, see Print a test page. If the black text ...and images on your printouts are faded • Blank pages print Faded prints with the printer. • Verify that a black print cartridge is poor 79 For more information, see Manually ...
User Guide
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Verify that the protective piece of the document are missing or printed in the wrong place 80 Troubleshooting Replace one or both empty print cartridges. Document is printed off-center or at an angle • Parts of plastic tape has been removed from ...
Verify that the protective piece of the document are missing or printed in the wrong place 80 Troubleshooting Replace one or both empty print cartridges. Document is printed off-center or at an angle • Parts of plastic tape has been removed from ...
User Guide
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.... Chapter 11 Solution: Install the HP Photosmart Software that came with the HP Deskjet. If it . 82 Troubleshooting Make sure the other end of the HP Deskjet. When prompted, click Install More Software to have the HP Deskjet CD-ROM, visit the HP online support Web site at www.hp.com/support and download the HP Photosmart Software. Follow the onscreen...
.... Chapter 11 Solution: Install the HP Photosmart Software that came with the HP Deskjet. If it . 82 Troubleshooting Make sure the other end of the HP Deskjet. When prompted, click Install More Software to have the HP Deskjet CD-ROM, visit the HP online support Web site at www.hp.com/support and download the HP Photosmart Software. Follow the onscreen...
User Guide
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...HP Deskjet • Valuable HP Deskjet and troubleshooting information for common problems • Proactive device updates, support alerts, and HP newsgrams that have a problem, follow these steps 1. For Europe only: Contact your device 3. Call HP support. Check the documentation that came with the HP Deskjet. 2. A HP... support • Ink cartridge warranty information • Support process • HP support by device, country/region, and language. 84 HP...HP customers. This warranty does not cover HP... HP ...
...HP Deskjet • Valuable HP Deskjet and troubleshooting information for common problems • Proactive device updates, support alerts, and HP newsgrams that have a problem, follow these steps 1. For Europe only: Contact your device 3. Call HP support. Check the documentation that came with the HP Deskjet. 2. A HP... support • Ink cartridge warranty information • Support process • HP support by device, country/region, and language. 84 HP...HP customers. This warranty does not cover HP... HP ...
User Guide
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...speed 46 printer does not feed paper 75 printer features 8 printer is not printing 67 printer is stalled 69 printer maintenance 54 printer name does not appear 66 printer prints on multiple sheets at once 75 printer properties 51 printer software downloading updates 53 printer specifications 88 printer Toolbox 62 printer troubleshooting 63 printing...tips 42 problems with borderless documents for small photo paper with a tear off tab 78 R Real Life Technologies 24 recycle HP Deskjet 90 ink cartridges 89 regulatory notices FCC statement 91 notice to users in Japan (power cord) 92 notice to users ...
...speed 46 printer does not feed paper 75 printer features 8 printer is not printing 67 printer is stalled 69 printer maintenance 54 printer name does not appear 66 printer prints on multiple sheets at once 75 printer properties 51 printer software downloading updates 53 printer specifications 88 printer Toolbox 62 printer troubleshooting 63 printing...tips 42 problems with borderless documents for small photo paper with a tear off tab 78 R Real Life Technologies 24 recycle HP Deskjet 90 ink cartridges 89 regulatory notices FCC statement 91 notice to users in Japan (power cord) 92 notice to users ...