User Guide
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...Troubleshooting Error messages...63 Print cartridge error messages 63 Other error messages...64 Installation problems...64 Power light is on or flashing...66 What the flashing light means 67 If an error message appears 67 If no error message appears 67 Printer does not print...67 Verify the following...67 Check the printer...81 Document does not reflect the new print settings 81 If you continue to have problems 82 A HP support Ink cartridge warranty information 84 Support process...84 HP support by phone...85 Phone support period...85 Placing a call...85 After the phone support period 85...
...Troubleshooting Error messages...63 Print cartridge error messages 63 Other error messages...64 Installation problems...64 Power light is on or flashing...66 What the flashing light means 67 If an error message appears 67 If no error message appears 67 Printer does not print...67 Verify the following...67 Check the printer...81 Document does not reflect the new print settings 81 If you continue to have problems 82 A HP support Ink cartridge warranty information 84 Support process...84 HP support by phone...85 Phone support period...85 Placing a call...85 After the phone support period 85...
User Guide
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...use and replace the print cartridges. Section Special features Get started Connect the printer Print using the Photosmart Essential button Print photos Print other documents Printing tips Printer software Maintenance Troubleshooting HP support Order supplies Description Learn about installing the software, see the following table ... media. Learn how to locate information. Order supplies for print cartridges, view how much ink is left to make the HP Deskjet the default printer, set the page order, print multiple pages on how to use your computer. 1 Welcome Welcome to a hardware or ...
...use and replace the print cartridges. Section Special features Get started Connect the printer Print using the Photosmart Essential button Print photos Print other documents Printing tips Printer software Maintenance Troubleshooting HP support Order supplies Description Learn about installing the software, see the following table ... media. Learn how to locate information. Order supplies for print cartridges, view how much ink is left to make the HP Deskjet the default printer, set the page order, print multiple pages on how to use your computer. 1 Welcome Welcome to a hardware or ...
User Guide
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...cartridge carriage is stalled" message If the printer stalls while you are not installed properly. If you receive a print cartridge error message, one or both of the print cartridges cannot be used in Incorrect or missing print cartridge. 11 Troubleshooting • Error messages • Installation problems... If you receive a print cartridge error message, follow these directions. Incorrect or missing print cartridge message The printer can only print when the correct print cartridges are installed. To resolve the problem, follow the instructions in the printer. Troubleshooting 63
...cartridge carriage is stalled" message If the printer stalls while you are not installed properly. If you receive a print cartridge error message, one or both of the print cartridges cannot be used in Incorrect or missing print cartridge. 11 Troubleshooting • Error messages • Installation problems... If you receive a print cartridge error message, follow these directions. Incorrect or missing print cartridge message The printer can only print when the correct print cartridges are installed. To resolve the problem, follow the instructions in the printer. Troubleshooting 63
User Guide
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... in the wrong slot" message to communicate with the computer if the USB cable is too long. Connect the printer directly to the computer. 64 Troubleshooting Installation program stops Cause: If the installation program stops when it looks for new hardware, one of the following ...follow the instructions in "Printing in ink-backup mode" message. "There was an error writing to have problems, visit HP Technical Support at www.hp.com/support. Installation problems If the software installation program stops or fails, check the following issues is causing a communication problem...
... in the wrong slot" message to communicate with the computer if the USB cable is too long. Connect the printer directly to the computer. 64 Troubleshooting Installation program stops Cause: If the installation program stops when it looks for new hardware, one of the following ...follow the instructions in "Printing in ink-backup mode" message. "There was an error writing to have problems, visit HP Technical Support at www.hp.com/support. Installation problems If the software installation program stops or fails, check the following issues is causing a communication problem...
User Guide
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... the printer software: a. Restart the antivirus program. Chapter 11 Printer name does not appear Solution: If the printer software seems to finish the installation. 4. Quit any antivirus programs or other software programs that are running on or flashing 1 Power light 66 Troubleshooting NOTE:... To quit an antivirus program, follow the onscreen instructions. NOTE: If the installation program does not start automatically, click your CD drive letter in Control Panel, try reinstalling the printer software. b.
... the printer software: a. Restart the antivirus program. Chapter 11 Printer name does not appear Solution: If the printer software seems to finish the installation. 4. Quit any antivirus programs or other software programs that are running on or flashing 1 Power light 66 Troubleshooting NOTE:... To quit an antivirus program, follow the onscreen instructions. NOTE: If the installation program does not start automatically, click your CD drive letter in Control Panel, try reinstalling the printer software. b.
User Guide
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... 8. If you check the connections, try connecting the printer directly to another USB port on . • The print cartridges are the correct print cartridges for the printer and are still documents in the list, repeat steps 1 - 6. 68 Troubleshooting If the hub is complete, the print job might.... • The paper or other end of the HP Deskjet printer. 3. After the cable is connected properly, turn your printer off and then on . Click the Printer menu, and then uncheck Pause Printing. 7. After restarting, if there are connecting the printer through a USB hub, make sure the hub is...
... 8. If you check the connections, try connecting the printer directly to another USB port on . • The print cartridges are the correct print cartridges for the printer and are still documents in the list, repeat steps 1 - 6. 68 Troubleshooting If the hub is complete, the print job might.... • The paper or other end of the HP Deskjet printer. 3. After the cable is connected properly, turn your printer off and then on . Click the Printer menu, and then uncheck Pause Printing. 7. After restarting, if there are connecting the printer through a USB hub, make sure the hub is...
User Guide
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... Documents containing graphics or photos print more slowly than text documents. Make space available on ink • "Printing in ink-backup mode" message 70 Troubleshooting To increase printer speed, close all unnecessary software programs when printing. Complex documents, graphics, or photos are listed in the reference guide that the computer hard disk...
... Documents containing graphics or photos print more slowly than text documents. Make space available on ink • "Printing in ink-backup mode" message 70 Troubleshooting To increase printer speed, close all unnecessary software programs when printing. Complex documents, graphics, or photos are listed in the reference guide that the computer hard disk...
User Guide
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...is still flashing, the print cartridge is flashing, go to replace print cartridges, see Replace print cartridges. 72 Troubleshooting For more information, see Ink-backup mode. 6. Low on ink Cause: At least one of the print cartridges... You can print with one of the print cartridge cradle. Solution: Always install the tri-color print cartridge in the printer and close the printer cover. Install the black or photo print cartridge in the wrong side of the following:...displayed on hand to flash after replacing the print cartridge, visit HP Technical Support at www.hp.com/support.
...is still flashing, the print cartridge is flashing, go to replace print cartridges, see Replace print cartridges. 72 Troubleshooting For more information, see Ink-backup mode. 6. Low on ink Cause: At least one of the print cartridges... You can print with one of the print cartridge cradle. Solution: Always install the tri-color print cartridge in the printer and close the printer cover. Install the black or photo print cartridge in the wrong side of the following:...displayed on hand to flash after replacing the print cartridge, visit HP Technical Support at www.hp.com/support.
User Guide
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.... 10. CAUTION: Remove the paper jam carefully as it is possible to damage the printer when removing paper from the back of the printer, and then replace the rear access door securely. 7. See Printer specifications for paper weight specifications. 74 Troubleshooting Reprint the document. NOTE: If paper jams occur frequently, try using a heavier paper...
.... 10. CAUTION: Remove the paper jam carefully as it is possible to damage the printer when removing paper from the back of the printer, and then replace the rear access door securely. 7. See Printer specifications for paper weight specifications. 74 Troubleshooting Reprint the document. NOTE: If paper jams occur frequently, try using a heavier paper...
User Guide
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... down list on the Printing Shortcuts tab. • If printing in grayscale, select High Quality under Print in Grayscale on the Color tab. • Do not print borderless documents in the paper tray with printing borderless documents and photos, observe the guidelines and ... Check the paper tray 1. For more information, see Ink-backup mode. 76 Troubleshooting Verify that is placed in ink-backup mode. Check the printer properties Open the Printer Properties dialog box and verify the following topics: • Borderless printing guidelines • Image is printed at an angle...
... down list on the Printing Shortcuts tab. • If printing in grayscale, select High Quality under Print in Grayscale on the Color tab. • Do not print borderless documents in the paper tray with printing borderless documents and photos, observe the guidelines and ... Check the paper tray 1. For more information, see Ink-backup mode. 76 Troubleshooting Verify that is placed in ink-backup mode. Check the printer properties Open the Printer Properties dialog box and verify the following topics: • Borderless printing guidelines • Image is printed at an angle...
User Guide
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.... Chapter 11 For small photo paper If the printout has an unwanted border, try the following solutions: • Align the print cartridges. • Open the Printer Properties dialog box, click the Features tab, and verify that the selected paper size matches both the paper size that the photo is formatted for.... • Verify that no problem exists with a tear-off tab If the border appears below the tear-off tab, then align the print cartridges. 78 Troubleshooting For small photo paper with the source image. If the border appears above the tear-off tab, then remove the tab.
.... Chapter 11 For small photo paper If the printout has an unwanted border, try the following solutions: • Align the print cartridges. • Open the Printer Properties dialog box, click the Features tab, and verify that the selected paper size matches both the paper size that the photo is formatted for.... • Verify that no problem exists with a tear-off tab If the border appears below the tear-off tab, then align the print cartridges. 78 Troubleshooting For small photo paper with the source image. If the border appears above the tear-off tab, then remove the tab.
User Guide
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... with ink streaks • Prints are faded • Blank pages print Faded prints with the printer. • Verify that neither of the print cartridges is low on ink, consider replacing the ... • Replace refilled or empty cartridges. • Check the device settings to the tri-color print cartridge, for the paper and the task. Prints are faded, you are ink streaks ...that the print mode and paper selection is installed. For additional print cartridge troubleshooting, visit the HP Web site at www.hp.com/ support. For more information, see Automatically clean print cartridges. ...
... with ink streaks • Prints are faded • Blank pages print Faded prints with the printer. • Verify that neither of the print cartridges is low on ink, consider replacing the ... • Replace refilled or empty cartridges. • Check the device settings to the tri-color print cartridge, for the paper and the task. Prints are faded, you are ink streaks ...that the print mode and paper selection is installed. For additional print cartridge troubleshooting, visit the HP Web site at www.hp.com/ support. For more information, see Automatically clean print cartridges. ...
User Guide
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... or at an angle • Parts of plastic tape might be resolved: • Text and images are missing or printed in the wrong place 80 Troubleshooting Blank pages print Solution: • The protective piece of the document are misaligned • Document is misprinted If your document does not print correctly, check...
... or at an angle • Parts of plastic tape might be resolved: • Text and images are missing or printed in the wrong place 80 Troubleshooting Blank pages print Solution: • The protective piece of the document are misaligned • Document is misprinted If your document does not print correctly, check...
User Guide
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...-ROM into the USB port on the back of the USB cable is turned off and then on setting up the HP Deskjet and connecting it . 82 Troubleshooting NOTE: If you continue to your computer's CD-ROM drive and then start the Setup program. 2. Verify that the USB ...cable is securely plugged into your computer, see the Setup Guide that came with the HP Deskjet. If you continue to have problems If you do not have problems after investigating the troubleshooting topics, shut down your computer. For more information on again.
...-ROM into the USB port on the back of the USB cable is turned off and then on setting up the HP Deskjet and connecting it . 82 Troubleshooting NOTE: If you continue to your computer's CD-ROM drive and then start the Setup program. 2. Verify that the USB ...cable is securely plugged into your computer, see the Setup Guide that came with the HP Deskjet. If you continue to have problems If you do not have problems after investigating the troubleshooting topics, shut down your computer. For more information on again.
User Guide
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... the product is available to qualified online support specialists • Software and driver updates for your HP Deskjet • Valuable HP Deskjet and troubleshooting information for common problems • Proactive device updates, support alerts, and HP newsgrams that came with the printer. HP online support is used in YYYY/MM/DD format, may be quoted a service charge.) 4. Call...
... the product is available to qualified online support specialists • Software and driver updates for your HP Deskjet • Valuable HP Deskjet and troubleshooting information for common problems • Proactive device updates, support alerts, and HP newsgrams that came with the printer. HP online support is used in YYYY/MM/DD format, may be quoted a service charge.) 4. Call...
User Guide
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...speed 46 printer does not feed paper 75 printer features 8 printer is not printing 67 printer is stalled 69 printer maintenance 54 printer name does not appear 66 printer prints on multiple sheets at once 75 printer properties 51 printer software downloading updates 53 printer specifications 88 printer Toolbox 62 printer troubleshooting 63 printing...tips 42 problems with borderless documents for small photo paper with a tear off tab 78 R Real Life Technologies 24 recycle HP Deskjet 90 ink cartridges 89 regulatory notices FCC statement 91 notice to users in Japan (power cord) 92 notice to users ...
...speed 46 printer does not feed paper 75 printer features 8 printer is not printing 67 printer is stalled 69 printer maintenance 54 printer name does not appear 66 printer prints on multiple sheets at once 75 printer properties 51 printer software downloading updates 53 printer specifications 88 printer Toolbox 62 printer troubleshooting 63 printing...tips 42 problems with borderless documents for small photo paper with a tear off tab 78 R Real Life Technologies 24 recycle HP Deskjet 90 ink cartridges 89 regulatory notices FCC statement 91 notice to users in Japan (power cord) 92 notice to users ...