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Contents Contents 10 Shop for ink supplies ...56 11 Troubleshooting Error messages...57 Print cartridge error messages 57 Incorrect print cartridge or... paper...62 There was an error writing to USB port 62 Two-way communication cannot be established or Printer not responding 62 Installation problems...62 Power light is on or flashing...64 What the flashing light means ... For small photo paper with a tear-off tab 85 Print quality is poor...86 Wrong, inaccurate, or bleeding colors 87 Ink is not filling the text or graphics completely 89 The printout has a horizontal band of distortion near ...
Contents Contents 10 Shop for ink supplies ...56 11 Troubleshooting Error messages...57 Print cartridge error messages 57 Incorrect print cartridge or... paper...62 There was an error writing to USB port 62 Two-way communication cannot be established or Printer not responding 62 Installation problems...62 Power light is on or flashing...64 What the flashing light means ... For small photo paper with a tear-off tab 85 Print quality is poor...86 Wrong, inaccurate, or bleeding colors 87 Ink is not filling the text or graphics completely 89 The printout has a horizontal band of distortion near ...
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... available. Learn how to use two-sided printing. Learn how to a hardware or software problem. Find a solution to make the HP Deskjet the default printer, set the page order, print multiple pages on a single sheet, preview a document, and use printing shortcuts, select a paper...capacity, requirements, and other documents Printing tips Printer software Maintenance Troubleshooting HP support Shop for print cartridges, view how much ink is left to your computer and the printer together, see the Setup Guide that came with the printer. Learn how to use the table of ...
... available. Learn how to use two-sided printing. Learn how to a hardware or software problem. Find a solution to make the HP Deskjet the default printer, set the page order, print multiple pages on a single sheet, preview a document, and use printing shortcuts, select a paper...capacity, requirements, and other documents Printing tips Printer software Maintenance Troubleshooting HP support Shop for print cartridges, view how much ink is left to your computer and the printer together, see the Setup Guide that came with the printer. Learn how to use the table of ...
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... a print cartridge error message, one of the print cartridges cannot be used genuine HP cartridge • Original HP ink depleted • Low on or flashing • Printer does not print • Document prints slowly • Print cartridge problems •...slot • Non-HP print cartridges • Incompatible print cartridges • Previously used in ink-backup mode Incorrect print cartridge or print cartridge missing The printer can only print when the correct print cartridges are installed. Troubleshooting Troubleshooting 57 11 Troubleshooting • Error messages...
... a print cartridge error message, one of the print cartridges cannot be used genuine HP cartridge • Original HP ink depleted • Low on or flashing • Printer does not print • Document prints slowly • Print cartridge problems •...slot • Non-HP print cartridges • Incompatible print cartridges • Previously used in ink-backup mode Incorrect print cartridge or print cartridge missing The printer can only print when the correct print cartridges are installed. Troubleshooting Troubleshooting 57 11 Troubleshooting • Error messages...
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... message The printer cannot print if the print cartridges are faulty, or if they are using a non-HP supply will not be covered under warranty. For more information, see Replace print cartridges. NOTE: HP cannot guarantee the quality or reliability of using the correct print cartridges • Solution 2: Contact HP customer support Troubleshooting 58 Troubleshooting If...
... message The printer cannot print if the print cartridges are faulty, or if they are using a non-HP supply will not be covered under warranty. For more information, see Replace print cartridges. NOTE: HP cannot guarantee the quality or reliability of using the correct print cartridges • Solution 2: Contact HP customer support Troubleshooting 58 Troubleshooting If...
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... using print cartridges that are not compatible with the product, replace the indicated print cartridges with print cartridges that came with HP printers to help you receive a lowink warning message, consider having a replacement cartridge available to avoid possible printing delays. You do... HP print cartridges are designed and tested with the product. Troubleshooting Error messages 59 For more information, see the printed documentation that are compatible. Cause: The print cartridges were not intended for planning purposes only. If it appears that you use in another printer....
... using print cartridges that are not compatible with the product, replace the indicated print cartridges with print cartridges that came with HP printers to help you receive a lowink warning message, consider having a replacement cartridge available to avoid possible printing delays. You do... HP print cartridges are designed and tested with the product. Troubleshooting Error messages 59 For more information, see the printed documentation that are compatible. Cause: The print cartridges were not intended for planning purposes only. If it appears that you use in another printer....
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...cartridges are installed in another printer, the ink level indicator may need to : www.hp.com/go/anticounterfeit Cause: The original HP ink in the indicated print... cartridges has been depleted. Printing in ink-backup mode Solution: If you have installed a refilled or remanufactured print cartridge, or a cartridge that has been used in the printer..., verify that the protective piece of non-HP supplies. If you believe you receive a low-ink warning ...
...cartridges are installed in another printer, the ink level indicator may need to : www.hp.com/go/anticounterfeit Cause: The original HP ink in the indicated print... cartridges has been depleted. Printing in ink-backup mode Solution: If you have installed a refilled or remanufactured print cartridge, or a cartridge that has been used in the printer..., verify that the protective piece of non-HP supplies. If you believe you receive a low-ink warning ...
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...the paper size from the Printers folder or from the printer icon located in clogs, ink failure, and bad electrical connections. Make sure that only one print cartridge is installed, ink-backup mode is selected, and then click Properties. 3. Error messages 61 Troubleshooting Do not remove the copper... In Microsoft Word, prior to printing envelopes, set the paper size in Microsoft Word 1. They are on the bottom and facing toward the printer, and then carefully remove the plastic tape. 1 Remove plastic tape CAUTION: Do not touch the print cartridge ink nozzles or copper contacts. ...
...the paper size from the Printers folder or from the printer icon located in clogs, ink failure, and bad electrical connections. Make sure that only one print cartridge is installed, ink-backup mode is selected, and then click Properties. 3. Error messages 61 Troubleshooting Do not remove the copper... In Microsoft Word, prior to printing envelopes, set the paper size in Microsoft Word 1. They are on the bottom and facing toward the printer, and then carefully remove the plastic tape. 1 Remove plastic tape CAUTION: Do not touch the print cartridge ink nozzles or copper contacts. ...
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...7. Two-way communication cannot be established or Printer not responding The printer might not be able to have problems, visit HP Technical Support at www.hp.com/support. Installation program stops Cause: If... the installation program stops when it looks for more information: • Installation program stops • "Unknown Device" message displays • Printer name does not appear If you are finished printing envelopes, set the paper size back to the computer. Troubleshooting 62 Troubleshooting...
...7. Two-way communication cannot be established or Printer not responding The printer might not be able to have problems, visit HP Technical Support at www.hp.com/support. Installation program stops Cause: If... the installation program stops when it looks for more information: • Installation program stops • "Unknown Device" message displays • Printer name does not appear If you are finished printing envelopes, set the paper size back to the computer. Troubleshooting 62 Troubleshooting...
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... you , connect the USB cable and the power cord to a USB port on . Disconnect the USB cable from the printer. 3. Make sure that the printer is on the computer (instead of through a USB hub). 4. If the installation program still does not locate the... the printer. 5. Make sure that are using Windows 2000 and this message is not a problem if you connect a USB cable between the printer and the computer. Follow the onscreen instructions. Solution: To resolve the problem 1. To resolve the problem 1. c. Reconnect the power cord to the printer. 6. Troubleshooting Installation ...
... you , connect the USB cable and the power cord to a USB port on . Disconnect the USB cable from the printer. 3. Make sure that the printer is on the computer (instead of through a USB hub). 4. If the installation program still does not locate the... the printer. 5. Make sure that are using Windows 2000 and this message is not a problem if you connect a USB cable between the printer and the computer. Follow the onscreen instructions. Solution: To resolve the problem 1. To resolve the problem 1. c. Reconnect the power cord to the printer. 6. Troubleshooting Installation ...
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...an error message appears • If no error message appears 64 Troubleshooting NOTE: If the installation program does not start automatically, click your CD drive letter in Control Panel, try reinstalling the printer software. For example, double-click D:\setup.exe. When prompted, click... Remove All. 3. b. Restart the antivirus program. Uninstall the printer software: a. Power light is on or flashing Troubleshooting 1 Power light If the Power light...
...an error message appears • If no error message appears 64 Troubleshooting NOTE: If the installation program does not start automatically, click your CD drive letter in Control Panel, try reinstalling the printer software. For example, double-click D:\setup.exe. When prompted, click... Remove All. 3. b. Restart the antivirus program. Uninstall the printer software: a. Power light is on or flashing Troubleshooting 1 Power light If the Power light...
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..., see Print cartridges and Installation instructions. • The paper or other functions as a paper jam or a problem with a print cartridge. Troubleshooting Printer does not print 65 If no error message appears Check the status of paper. • A problem exists with the... • The print cartridges are the correct print cartridges for several reasons: • The printer cover is open the Printer Properties dialog box, click the Features tab, and then click the Printer services button. Printer does not print • Verify the following • Unable to the power source. •...
..., see Print cartridges and Installation instructions. • The paper or other functions as a paper jam or a problem with a print cartridge. Troubleshooting Printer does not print 65 If no error message appears Check the status of paper. • A problem exists with the... • The print cartridges are the correct print cartridges for several reasons: • The printer cover is open the Printer Properties dialog box, click the Features tab, and then click the Printer services button. Printer does not print • Verify the following • Unable to the power source. •...
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...a power outlet. If this did not solve the issue, try the next solution. Open the printer Toolbox. 3. If this did not solve the issue, try the next solution. Troubleshooting 66 Troubleshooting The Print a Test Page dialog box is displayed. 4. Chapter 11 Unable to print Try the... following solutions: • Solution 1: Make sure the printer is turned on • Solution 2: Print a test page •...
...a power outlet. If this did not solve the issue, try the next solution. Open the printer Toolbox. 3. If this did not solve the issue, try the next solution. Troubleshooting 66 Troubleshooting The Print a Test Page dialog box is displayed. 4. Chapter 11 Unable to print Try the... following solutions: • Solution 1: Make sure the printer is turned on • Solution 2: Print a test page •...
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...print jobs pending, the issue might have been resolved. 3. After the computer has restarted, check the print queue. Solution 4: Check the printer cable connection Solution: Disconnect the USB cable from the product. 2. If the hub is turned on , try connecting directly to your ...start printing automatically, start printing the jobs in queue. Restart your product to Settings, and then click Printers. Disconnect the USB cable from the computer. 3. Troubleshooting After reconnecting the USB cable, the product should start another print job. Reconnect the USB cable to print...
...print jobs pending, the issue might have been resolved. 3. After the computer has restarted, check the print queue. Solution 4: Check the printer cable connection Solution: Disconnect the USB cable from the product. 2. If the hub is turned on , try connecting directly to your ...start printing automatically, start printing the jobs in queue. Restart your product to Settings, and then click Printers. Disconnect the USB cable from the computer. 3. Troubleshooting After reconnecting the USB cable, the product should start another print job. Reconnect the USB cable to print...
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... correct driver. To verify the print driver 1. The product should be listed as the driver. 7. Click the Advanced tab. 6. The default printer has a check mark in a black circle next to the product, and select Properties. 3. Depending upon your operating system, do one product...Click the Ports tab to Settings, and then click Printers. 2. The port that the product is using the correct printer driver. If the wrong driver is set as the default printer, or the wrong driver might have been configured. Troubleshooting 68 Troubleshooting Right-click the icon next to it . 5....
... correct driver. To verify the print driver 1. The product should be listed as the driver. 7. Click the Advanced tab. 6. The default printer has a check mark in a black circle next to the product, and select Properties. 3. Depending upon your operating system, do one product...Click the Ports tab to Settings, and then click Printers. 2. The port that the product is using the correct printer driver. If the wrong driver is set as the default printer, or the wrong driver might have been configured. Troubleshooting 68 Troubleshooting Right-click the icon next to it . 5....
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... there are no check marks next to Pause Printing or Use Printer Offline. Check the print queue again to make sure there are still documents in the queue, restart the computer and try the next solution. Troubleshooting Printer does not print 69 If the print queue is not clear, or if it . ...To check if the printer is not paused or offline. If a check mark is present on either option, click the ...
... there are no check marks next to Pause Printing or Use Printer Offline. Check the print queue again to make sure there are still documents in the queue, restart the computer and try the next solution. Troubleshooting Printer does not print 69 If the print queue is not clear, or if it . ...To check if the printer is not paused or offline. If a check mark is present on either option, click the ...
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... and restart the print spooler 1. Cause: The software application was failing or could not interface with the print driver correctly. To verify the software application 1. d. Troubleshooting 70 Troubleshooting NOTE: The printer might not support printing from Notepad a. Click Accessories, and then click Notepad.
... and restart the print spooler 1. Cause: The software application was failing or could not interface with the print driver correctly. To verify the software application 1. d. Troubleshooting 70 Troubleshooting NOTE: The printer might not support printing from Notepad a. Click Accessories, and then click Notepad.
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... requirements are printing Documents containing graphics or photos print more slowly if it is stalled Troubleshooting Document prints slowly 71 Print cartridge problems • Resolving print cartridge error messages • Print cartridge carriage is in the printer. Document prints slowly Multiple software programs are open The computer resources are insufficient for the...
... requirements are printing Documents containing graphics or photos print more slowly if it is stalled Troubleshooting Document prints slowly 71 Print cartridge problems • Resolving print cartridge error messages • Print cartridge carriage is in the printer. Document prints slowly Multiple software programs are open The computer resources are insufficient for the...
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NOTE: HP cannot guarantee the quality of the problem cartridge to blink. Make sure the printer is idle and silent. 3. Troubleshooting 1 Ink nozzles (do not touch) 2 Copper contacts 72 Troubleshooting Chapter 11 Resolving print cartridge error messages After you have full electrical contact with the printer. Open the printer cover, and then wait until the print ...are causing the problem. • Solution 1: Remove and reinstall the print cartridges • Solution 2: Clean the print cartridge contacts • Solution 3: Print in order. The printer will not print.
NOTE: HP cannot guarantee the quality of the problem cartridge to blink. Make sure the printer is idle and silent. 3. Troubleshooting 1 Ink nozzles (do not touch) 2 Copper contacts 72 Troubleshooting Chapter 11 Resolving print cartridge error messages After you have full electrical contact with the printer. Open the printer cover, and then wait until the print ...are causing the problem. • Solution 1: Remove and reinstall the print cartridges • Solution 2: Clean the print cartridge contacts • Solution 3: Print in order. The printer will not print.
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...remove the copper electrical strip! 5. Remove the problem cartridge and print with your printer. Read the selection number on the print cartridge label and make sure it is compatible with your printer. 1 Selection number 6. For more information, see Replace print cartridges. CAUTION: Do...a replacement print cartridge, you can still print in the reference guide that came with the remaining cartridge. Print cartridge problems 73 Troubleshooting If the print cartridge has the wrong selection number, install a new print cartridge. If this did not solve the issue, ...
...remove the copper electrical strip! 5. Remove the problem cartridge and print with your printer. Read the selection number on the print cartridge label and make sure it is compatible with your printer. 1 Selection number 6. For more information, see Replace print cartridges. CAUTION: Do...a replacement print cartridge, you can still print in the reference guide that came with the remaining cartridge. Print cartridge problems 73 Troubleshooting If the print cartridge has the wrong selection number, install a new print cartridge. If this did not solve the issue, ...
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When this did not solve the issue, try the next solution. If it will not turn off, proceed to www.hp.com/support. If this happens, the error message Print Cartridge Cradle is Stuck may move. If you find loose or broken parts, go through a ... (carriage) may get stuck on and does not blink, print a self-test page. If this warm-up to two minutes. NOTE: The printer may go to the next solution. 2. Troubleshooting 74 Troubleshooting Try the following solutions: • Solution 1: Turn the power off and on • Solution 2: Clear any paper jams • Solution 3: ...
When this did not solve the issue, try the next solution. If it will not turn off, proceed to www.hp.com/support. If this happens, the error message Print Cartridge Cradle is Stuck may move. If you find loose or broken parts, go through a ... (carriage) may get stuck on and does not blink, print a self-test page. If this warm-up to two minutes. NOTE: The printer may go to the next solution. 2. Troubleshooting 74 Troubleshooting Try the following solutions: • Solution 1: Turn the power off and on • Solution 2: Clear any paper jams • Solution 3: ...