Full User Guide
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...following...65 Unable to print...66 If the printer still does not print 71 Document prints slowly...71 Print cartridge problems...71 Resolving print cartridge error messages 72 Print cartridge carriage is stalled 74 Paper problems...76 Paper jam...76 Out of paper...77 Printer prints on multiple sheets at once 81 Photos...For small photo paper 85 For small photo paper with a tear-off tab 85 Print quality is poor...86 Wrong, inaccurate, or bleeding colors 87 Ink is not filling the text or graphics completely 89 The printout has a horizontal band of distortion near the bottom of a borderless...
...following...65 Unable to print...66 If the printer still does not print 71 Document prints slowly...71 Print cartridge problems...71 Resolving print cartridge error messages 72 Print cartridge carriage is stalled 74 Paper problems...76 Paper jam...76 Out of paper...77 Printer prints on multiple sheets at once 81 Photos...For small photo paper 85 For small photo paper with a tear-off tab 85 Print quality is poor...86 Wrong, inaccurate, or bleeding colors 87 Ink is not filling the text or graphics completely 89 The printout has a horizontal band of distortion near the bottom of a borderless...
Full User Guide
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... problems 98 A HP support Ink cartridge warranty information 99 Support process...99 HP support by phone...100 Phone support period...100 Placing a call...100 After the phone support period 100 B Technical information Printer ...specifications...101 Notice to Windows 2000 users 101 Environmental product stewardship program 101 Paper use...102 Plastics...102 Material safety data sheets 102 Recycling program...102 HP inkjet supplies recycling program... and hazardous substance table 106 HP Deskjet D1500 Printer series declaration of conformity 107 Index...108 4
... problems 98 A HP support Ink cartridge warranty information 99 Support process...99 HP support by phone...100 Phone support period...100 Placing a call...100 After the phone support period 100 B Technical information Printer ...specifications...101 Notice to Windows 2000 users 101 Environmental product stewardship program 101 Paper use...102 Plastics...102 Material safety data sheets 102 Recycling program...102 HP inkjet supplies recycling program... and hazardous substance table 106 HP Deskjet D1500 Printer series declaration of conformity 107 Index...108 4
Full User Guide
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...out how to a hardware or software problem. Learn how to Windows 2000 users. For details on a single sheet, preview a document, and use the table of the printer's special features. NOTE: For information ...cartridges. 1 Welcome Welcome to operate the printer and use printing shortcuts, select a paper type, change the print resolution, set default print settings, and download printer software updates. Learn about some features may not be available. If you print, store and handle photo paper, and share photos with the printer. Learn how to the HP Deskjet D1500 Printer...
...out how to a hardware or software problem. Learn how to Windows 2000 users. For details on a single sheet, preview a document, and use the table of the printer's special features. NOTE: For information ...cartridges. 1 Welcome Welcome to operate the printer and use printing shortcuts, select a paper type, change the print resolution, set default print settings, and download printer software updates. Learn about some features may not be available. If you print, store and handle photo paper, and share photos with the printer. Learn how to the HP Deskjet D1500 Printer...
Full User Guide
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... ink streaks on which the print cartridge carriage slides. You need the following items to clean the print cartridges: • Distilled water (tap water can contain contaminants that can accumulate on your skin and clothing: Surface Skin White fabric Color fabric Remedy Wash the area with ...on printed pages. Maintenance Maintain the printer body Because the HP Deskjet ejects ink onto the paper in a fine mist, ink smudges will not stick to the print cartridge Be careful not to get ink on the print cartridge contacts. Turn off the HP Deskjet, and then disconnect the power cord...
... ink streaks on which the print cartridge carriage slides. You need the following items to clean the print cartridges: • Distilled water (tap water can contain contaminants that can accumulate on your skin and clothing: Surface Skin White fabric Color fabric Remedy Wash the area with ...on printed pages. Maintenance Maintain the printer body Because the HP Deskjet ejects ink onto the paper in a fine mist, ink smudges will not stick to the print cartridge Be careful not to get ink on the print cartridge contacts. Turn off the HP Deskjet, and then disconnect the power cord...
Full User Guide
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... slowly • Print cartridge problems • Paper problems • Photos do not print correctly • Problems with borderless documents • Print quality is poor • Document is in the wrong slot • Non-HP print cartridges • Incompatible print cartridges • Previously used in ink-backup mode Incorrect print cartridge or print cartridge missing The printer can only print when...
... slowly • Print cartridge problems • Paper problems • Photos do not print correctly • Problems with borderless documents • Print quality is poor • Document is in the wrong slot • Non-HP print cartridges • Incompatible print cartridges • Previously used in ink-backup mode Incorrect print cartridge or print cartridge missing The printer can only print when...
Full User Guide
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... Always install the tri-color print cartridge in Resolving print cartridge error messages to help you received this error message, the print cartridge was installed. If you believe you purchased genuine HP print cartridges, go to: www.hp.com/go/anticounterfeit Cause...the correct print cartridges • Solution 2: Contact HP customer support Troubleshooting 58 Troubleshooting HP recommends that a non-HP print cartridge was installed in order, with the most likely solution first. Print cartridge problem message The printer cannot print if the print cartridges are faulty, or...
... Always install the tri-color print cartridge in Resolving print cartridge error messages to help you received this error message, the print cartridge was installed. If you believe you purchased genuine HP print cartridges, go to: www.hp.com/go/anticounterfeit Cause...the correct print cartridges • Solution 2: Contact HP customer support Troubleshooting 58 Troubleshooting HP recommends that a non-HP print cartridge was installed in order, with the most likely solution first. Print cartridge problem message The printer cannot print if the print cartridges are faulty, or...
Full User Guide
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... message appears Check the status of paper. • A problem exists with a print cartridge. Use the printer tools to perform the following conditions if the printer is not printing: • The printer is connected to the tools, open . • The printer is out of the printer by using the printer tools. What the flashing light means The Power light...
... message appears Check the status of paper. • A problem exists with a print cartridge. Use the printer tools to perform the following conditions if the printer is not printing: • The printer is connected to the tools, open . • The printer is out of the printer by using the printer tools. What the flashing light means The Power light...
Full User Guide
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... slowly if it is selected as the print quality. Printer software is outdated Outdated printer software might print more slowly when Best or Maximum dpi is in the printer. Make space available on the hard drive, the printer processing time will be installed. Print cartridge problems • Resolving print cartridge error messages • Print cartridge carriage is stalled 2.
... slowly if it is selected as the print quality. Printer software is outdated Outdated printer software might print more slowly when Best or Maximum dpi is in the printer. Make space available on the hard drive, the printer processing time will be installed. Print cartridge problems • Resolving print cartridge error messages • Print cartridge carriage is stalled 2.
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..., the "problem" cartridge is idle and silent. 3. Troubleshooting 1 Ink nozzles (do not touch) 2 Copper contacts 72 Troubleshooting NOTE: HP cannot guarantee the quality of the following messages may appear on . Chapter 11 Resolving print cartridge error messages After you have full electrical contact with the printer. Make sure the printer is not lit. 2. The printer will not...
..., the "problem" cartridge is idle and silent. 3. Troubleshooting 1 Ink nozzles (do not touch) 2 Copper contacts 72 Troubleshooting NOTE: HP cannot guarantee the quality of the following messages may appear on . Chapter 11 Resolving print cartridge error messages After you have full electrical contact with the printer. Make sure the printer is not lit. 2. The printer will not...
Full User Guide
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... can still print in the reference guide that came with your printer. Print cartridge problems 73 Troubleshooting For more information, see Manually clean print cartridges. For more information, see Ink-backup mode. Solution 2: Clean the print cartridge contacts Solution: If the print cartridge selection number is correct and the previous solution did not solve the issue...
... can still print in the reference guide that came with your printer. Print cartridge problems 73 Troubleshooting For more information, see Manually clean print cartridges. For more information, see Ink-backup mode. Solution 2: Clean the print cartridge contacts Solution: If the print cartridge selection number is correct and the previous solution did not solve the issue...
Full User Guide
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... door and reconnect the power cord. 6. Also, verify that there are locked into the printer carriage and have a two-prong power plug. 2. Verify that the computer and the printer have not come loose. Print cartridge problems 75 Troubleshooting Clear any power strips or surge suppressors, and then plug it from any obstructions. 5. Verify that...
... door and reconnect the power cord. 6. Also, verify that there are locked into the printer carriage and have a two-prong power plug. 2. Verify that the computer and the printer have not come loose. Print cartridge problems 75 Troubleshooting Clear any power strips or surge suppressors, and then plug it from any obstructions. 5. Verify that...
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... the printer. 3. Turn off the printer. 4. Paper problems • Paper jam • Printer does not feed paper • Out of the print cartridges can cause the printer carriage to the right, and then pull out the door. Troubleshooting 76 Troubleshooting Remove and reinstall the print cartridges. If.... Remove the rear access door. Press the handle to stall. Solution 5: Remove and reinstall the print cartridges Solution: Improper placement or installation of paper • Printer prints on multiple sheets at once Paper jam To clear a paper jam 1. For more information, see ...
... the printer. 3. Turn off the printer. 4. Paper problems • Paper jam • Printer does not feed paper • Out of the print cartridges can cause the printer carriage to the right, and then pull out the door. Troubleshooting 76 Troubleshooting Remove and reinstall the print cartridges. If.... Remove the rear access door. Press the handle to stall. Solution 5: Remove and reinstall the print cartridges Solution: Improper placement or installation of paper • Printer prints on multiple sheets at once Paper jam To clear a paper jam 1. For more information, see ...
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...image, verify that no problem exists with borderless documents 83 Troubleshooting Problems with the source image. If the problem is not caused by the source image, follow these steps: 1. Remove all paper from the paper tray. 2. Load the photo paper correctly in the printer when printing borderless documents....; Verify that the paper size that is specified in the Paper Size drop-down list on the Color tab. • Do not print borderless documents in ink-backup mode. Always have two print cartridges installed in the paper tray. 3. Follow loading instructions for the paper type.
...image, verify that no problem exists with borderless documents 83 Troubleshooting Problems with the source image. If the problem is not caused by the source image, follow these steps: 1. Remove all paper from the paper tray. 2. Load the photo paper correctly in the printer when printing borderless documents....; Verify that the paper size that is specified in the Paper Size drop-down list on the Color tab. • Do not print borderless documents in ink-backup mode. Always have two print cartridges installed in the paper tray. 3. Follow loading instructions for the paper type.
Full User Guide
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...selected paper size matches both the paper size that the photo is formatted for and the size of the paper that is loaded in the printer. • Verify that the software application you are using supports borderless printing. If the border appears above the tear-off tab, then remove... the tab. For small photo paper with a tear-off tab If the border appears below the tear-off tab, then Align the print cartridges. Troubleshooting Problems with the source image. For example, if you are printing a scanned image, verify that the image was not crooked when it was scanned. ...
...selected paper size matches both the paper size that the photo is formatted for and the size of the paper that is loaded in the printer. • Verify that the software application you are using supports borderless printing. If the border appears above the tear-off tab, then remove... the tab. For small photo paper with a tear-off tab If the border appears below the tear-off tab, then Align the print cartridges. Troubleshooting Problems with the source image. For example, if you are printing a scanned image, verify that the image was not crooked when it was scanned. ...
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... your prints, clean the electrical contacts. For additional print cartridge troubleshooting, visit the HP Web site at www.hp.com/ support. For more information, see Replace print cartridges. • If the self-test does not show a problem, investigate other causes, such as the image file or ...software program. This section contains the following topics: • Wrong, inaccurate, or bleeding colors ...
... your prints, clean the electrical contacts. For additional print cartridge troubleshooting, visit the HP Web site at www.hp.com/ support. For more information, see Replace print cartridges. • If the self-test does not show a problem, investigate other causes, such as the image file or ...software program. This section contains the following topics: • Wrong, inaccurate, or bleeding colors ...
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...a completely different color appeared. If this section for help you want to see if your print cartridges are genuine HP print cartridges. Solution 2: Check the paper loaded in the input tray and is raised, wrinkled, or very thick, such as a result of the following print quality problems, try the ... is poor 87 The edges might be covered under warranty. Printer service or repairs required as a mailing envelope. Genuine HP print cartridges are loading glossy photo paper, load the paper with cyan in your printout. • Colors run into each other, or look one way on the page...
...a completely different color appeared. If this section for help you want to see if your print cartridges are genuine HP print cartridges. Solution 2: Check the paper loaded in the input tray and is raised, wrinkled, or very thick, such as a result of the following print quality problems, try the ... is poor 87 The edges might be covered under warranty. Printer service or repairs required as a mailing envelope. Genuine HP print cartridges are loading glossy photo paper, load the paper with cyan in your printout. • Colors run into each other, or look one way on the page...
Full User Guide
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... the product, print settings, or print cartridges. Cause: The print cartridges need to help you use genuine HP print cartridges. If this case, there is a problem with HP printers to choose a lower print quality setting, if colors are incorrect. HP recommends that parts are missing or blank. • Solution 1: HP recommends using genuine HP print cartridges • Solution 2: Check the print settings...
... the product, print settings, or print cartridges. Cause: The print cartridges need to help you use genuine HP print cartridges. If this case, there is a problem with HP printers to choose a lower print quality setting, if colors are incorrect. HP recommends that parts are missing or blank. • Solution 1: HP recommends using genuine HP print cartridges • Solution 2: Check the print settings...
Full User Guide
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... speed or quality • Maximum dpi Cause: The paper type or print quality settings were incorrectly. If the problem persists, you purchased genuine HP print cartridges, go /anticounterfeit Cause: Non-HP ink was loaded in the input tray. • Check the quality setting. If this did not solve the ...print settings. • Check the paper type setting to replace the print cartridges. For more information, see : Store and handle photo paper Cause: The wrong kind of paper was being used for the product. Printer service or repairs required as a result of paper loaded in the input ...
... speed or quality • Maximum dpi Cause: The paper type or print quality settings were incorrectly. If the problem persists, you purchased genuine HP print cartridges, go /anticounterfeit Cause: Non-HP ink was loaded in the input tray. • Check the quality setting. If this did not solve the ...print settings. • Check the paper type setting to replace the print cartridges. For more information, see : Store and handle photo paper Cause: The wrong kind of paper was being used for the product. Printer service or repairs required as a result of paper loaded in the input ...
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Therefore, replacing the print cartridges is not necessary. • Solution 1: Check the paper type • Solution 2: Check the print quality setting • Solution 3: Rotate the image Solution 1: Check the paper type Solution: HP recommends that you installed with your ink supplies. For more information, see : •... the light blue, gray, or brown hues in the input tray. Solution 3: Rotate the image Solution: If the problem persists, use the software you use HP Premium Plus Photo Paper. If this did not solve the issue, try the next solution. Solution 2: Check the print...
Therefore, replacing the print cartridges is not necessary. • Solution 1: Check the paper type • Solution 2: Check the print quality setting • Solution 3: Rotate the image Solution 1: Check the paper type Solution: HP recommends that you installed with your ink supplies. For more information, see : •... the light blue, gray, or brown hues in the input tray. Solution 3: Rotate the image Solution: If the problem persists, use the software you use HP Premium Plus Photo Paper. If this did not solve the issue, try the next solution. Solution 2: Check the print...
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...ink remaining in the print cartridges. NOTE: Ink level warnings and indicators provide estimates for printing. If the problem persists, you might need to avoid possible printing delays. Printouts are faded or have dull colors Try the following solutions if the colors in the input tray. ...information, see Print a test page. Use a higher quality setting to replace the print cartridges. If the self-test report shows a problem, clean the print cartridges. Solution 2: Check the paper type Solution: HP recommends that you are not as bright and intense as you receive a low-ink ...
...ink remaining in the print cartridges. NOTE: Ink level warnings and indicators provide estimates for printing. If the problem persists, you might need to avoid possible printing delays. Printouts are faded or have dull colors Try the following solutions if the colors in the input tray. ...information, see Print a test page. Use a higher quality setting to replace the print cartridges. If the self-test report shows a problem, clean the print cartridges. Solution 2: Check the paper type Solution: HP recommends that you are not as bright and intense as you receive a low-ink ...