Getting Started Guide
Page 1
...Information Page to print a page that instructs how to change the default settings. NOTE: Touch the Help button (M252dw model only) on the printer, wait for use touch, swipe, and scroll gestures. Wired (Ethernet) network connection Use a standard network cable. 1. Note the IP address for software installation U SB connection directly between the computer and the printer before installing the software. Touch Wireless Menu, and then touch Wireless Setup Wizard. Manually configure the IP address See the printer User Guide for the printer to acquire a network address...
...Information Page to print a page that instructs how to change the default settings. NOTE: Touch the Help button (M252dw model only) on the printer, wait for use touch, swipe, and scroll gestures. Wired (Ethernet) network connection Use a standard network cable. 1. Note the IP address for software installation U SB connection directly between the computer and the printer before installing the software. Touch Wireless Menu, and then touch Wireless Setup Wizard. Manually configure the IP address See the printer User Guide for the printer to acquire a network address...
Getting Started Guide
Page 2
... print, and select the Menu button. Install the software Windows full solution 1. When prompted to select a connection type, select the appropriate option for the type of the user guide. On the printer control panel, touch the Wireless button. Install the software." Insert the printer CD into the computer. 2. The Installation Options screen details the software to install the software. 5. From System Preferences, click Printers and Scanners, then the plus button on the bottom left, and select M252 using a USB cable...
... print, and select the Menu button. Install the software Windows full solution 1. When prompted to select a connection type, select the appropriate option for the type of the user guide. On the printer control panel, touch the Wireless button. Install the software." Insert the printer CD into the computer. 2. The Installation Options screen details the software to install the software. 5. From System Preferences, click Printers and Scanners, then the plus button on the bottom left, and select M252 using a USB cable...
Getting Started Guide
Page 3
...network. Enable HP Web Services 1. Open the HP Embedded Web Server (EWS): a. 2-line control panels: Press the OK button. Go to www.hpconnected.com or www.hp.com/go to www.hp.com/support/colorljM252: • Solve problems • Find advanced configuration instructions • Download software updates • Join support forums • Find warranty and regulatory information • Mobile printing resources W ired (Ethernet) network connection Wireless network connection (dw models only) • Verify that the network cable is not connected. Troubleshooting User guide The user...
...network. Enable HP Web Services 1. Open the HP Embedded Web Server (EWS): a. 2-line control panels: Press the OK button. Go to www.hpconnected.com or www.hp.com/go to www.hp.com/support/colorljM252: • Solve problems • Find advanced configuration instructions • Download software updates • Join support forums • Find warranty and regulatory information • Mobile printing resources W ired (Ethernet) network connection Wireless network connection (dw models only) • Verify that the network cable is not connected. Troubleshooting User guide The user...
Warranty and Legal Guide
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... LOSS OF DATA OR FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL (INCLUDING LOST PROFIT OR DATA), OR OTHER DAMAGE, WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE. HP does not warrant that HP hardware and accessories will be free from (a) improper or inadequate maintenance or calibration, (b) software, interfacing, parts or supplies not supplied by HP, (c) unauthorized modification or misuse, (d) operation outside of warranty service you...
... LOSS OF DATA OR FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL (INCLUDING LOST PROFIT OR DATA), OR OTHER DAMAGE, WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE. HP does not warrant that HP hardware and accessories will be free from (a) improper or inadequate maintenance or calibration, (b) software, interfacing, parts or supplies not supplied by HP, (c) unauthorized modification or misuse, (d) operation outside of warranty service you...
User Guide
Page 6
... Manually print on both sides (macOS) ...41 Print multiple pages per sheet (macOS) ...42 Select the paper type (macOS) ...42 Mobile printing ...43 Introduction ...43 Wi-Fi Direct and NFC Printing (wireless models only 43 HP ePrint via email ...44 HP ePrint software ...45 AirPrint ...45 Android embedded printing ...45 Use walk-up USB printing (touchscreen models only) ...47 5 Manage the product ...49 Use HP Web Services applications (touchscreen models only 50 Change the product connection type (Windows) ...51 Advanced configuration with HP Embedded Web Server...
... Manually print on both sides (macOS) ...41 Print multiple pages per sheet (macOS) ...42 Select the paper type (macOS) ...42 Mobile printing ...43 Introduction ...43 Wi-Fi Direct and NFC Printing (wireless models only 43 HP ePrint via email ...44 HP ePrint software ...45 AirPrint ...45 Android embedded printing ...45 Use walk-up USB printing (touchscreen models only) ...47 5 Manage the product ...49 Use HP Web Services applications (touchscreen models only 50 Change the product connection type (Windows) ...51 Advanced configuration with HP Embedded Web Server...
User Guide
Page 7
... Sleep/Auto Off After setting ...60 Set the Shut Down After delay and configure the product to use 1 watt or less of power 61 Configure the Delay Shut Down setting ...61 HP Web Jetadmin ...63 Update the firmware ...64 Method one: Update the firmware using the control panel 64 Method two: Update the firmware using the Firmware Update Utility 65 6 Solve problems ...67 Customer support ...68 Control panel help system (touchscreen models only 69 Restore the factory-set defaults ...70 A "Cartridge is low" or "Cartridge...
... Sleep/Auto Off After setting ...60 Set the Shut Down After delay and configure the product to use 1 watt or less of power 61 Configure the Delay Shut Down setting ...61 HP Web Jetadmin ...63 Update the firmware ...64 Method one: Update the firmware using the control panel 64 Method two: Update the firmware using the Firmware Update Utility 65 6 Solve problems ...67 Customer support ...68 Control panel help system (touchscreen models only 69 Restore the factory-set defaults ...70 A "Cartridge is low" or "Cartridge...
User Guide
Page 8
... the print job 86 Check the paper type setting (Windows 86 Check the paper type setting (OS X 87 Check toner-cartridge status ...87 Print and interpret the print quality page ...88 Clean the product ...88 Print a cleaning page ...88 Visually inspect the toner cartridge ...89 Check paper and the printing environment 89 Step one: Use paper that meets HP specifications 89 Step two: Check the environment 90 Adjust color settings (Windows) ...90 Calibrate the product to align the colors ...91 Check the EconoMode settings ...92 Try a different print driver ...93 Solve wired network problems...
... the print job 86 Check the paper type setting (Windows 86 Check the paper type setting (OS X 87 Check toner-cartridge status ...87 Print and interpret the print quality page ...88 Clean the product ...88 Print a cleaning page ...88 Visually inspect the toner cartridge ...89 Check paper and the printing environment 89 Step one: Use paper that meets HP specifications 89 Step two: Check the environment 90 Adjust color settings (Windows) ...90 Calibrate the product to align the colors ...91 Check the EconoMode settings ...92 Try a different print driver ...93 Solve wired network problems...
User Guide
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... Technical specifications Model name Product number Paper handling Connectivity Control-panel display and input Print Single-sheet priority feed slot (Tray 1) Tray 2 (150-sheet capacity) Automatic duplex printing 10/100/1000 Ethernet LAN connection with IPv4 and IPv6 Hi-Speed USB 2.0 Easy-access USB port Print server for wireless network connectivity HP near field communication (NFC) and WiFi Direct for printing from mobile devices 2-line backlit control panel Color touchscreen control panel Prints 18 pages per minute (ppm) on A4 and 19 ppm on letter-size paper Easy-access USB printing (no...
... Technical specifications Model name Product number Paper handling Connectivity Control-panel display and input Print Single-sheet priority feed slot (Tray 1) Tray 2 (150-sheet capacity) Automatic duplex printing 10/100/1000 Ethernet LAN connection with IPv4 and IPv6 Hi-Speed USB 2.0 Easy-access USB port Print server for wireless network connectivity HP near field communication (NFC) and WiFi Direct for printing from mobile devices 2-line backlit control panel Color touchscreen control panel Prints 18 pages per minute (ppm) on A4 and 19 ppm on letter-size paper Easy-access USB printing (no...
User Guide
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... Lion, and 10.9 Mavericks. ● HP ePrint via Apple Software Update. The OS X print driver and print utility are available for download from the HP Web site www.hp.com/support/colorljM252, and use the Windows Add Printer tool to www.hp.com/support/colorljM252 for HP's allinclusive help for this operating system as part of the full software installation. NOTE: For details on all products with HP Connected) ● HP ePrint app (Available for Android...
... Lion, and 10.9 Mavericks. ● HP ePrint via Apple Software Update. The OS X print driver and print utility are available for download from the HP Web site www.hp.com/support/colorljM252, and use the Windows Add Printer tool to www.hp.com/support/colorljM252 for HP's allinclusive help for this operating system as part of the full software installation. NOTE: For details on all products with HP Connected) ● HP ePrint app (Available for Android...
User Guide
Page 61
...; Reports: Print the configuration and supplies status pages that are available on the control panel. Consider having a replacement supply available to install when print quality is directly connected to a computer. The supply does not need to an IP-based network. If this product is connected to be password-protected. Networking tab (Network-connected products only) Network administrators can use various Web tools with HP Embedded Web Server (EWS) and HP Device Toolbox (Windows) 53 Provides the ability to set...
...; Reports: Print the configuration and supplies status pages that are available on the control panel. Consider having a replacement supply available to install when print quality is directly connected to a computer. The supply does not need to an IP-based network. If this product is connected to be password-protected. Networking tab (Network-connected products only) Network administrators can use various Web tools with HP Embedded Web Server (EWS) and HP Device Toolbox (Windows) 53 Provides the ability to set...
User Guide
Page 62
... System Preferences menu, and then click Print & Fax, Print & Scan, or Printers & Scanners. 2. Click the Open Printer Utility button. Show information about the currently selected product, including the product Service ID (if assigned), the firmware version (FW Version), the Serial Number, and the IP address. NOTE: This option is connected to the product after you can use the HP Utility when the product is connected with HP Utility. Send special characters...
... System Preferences menu, and then click Print & Fax, Print & Scan, or Printers & Scanners. 2. Click the Open Printer Utility button. Show information about the currently selected product, including the product Service ID (if assigned), the firmware version (FW Version), the Serial Number, and the IP address. NOTE: This option is connected to the product after you can use the HP Utility when the product is connected with HP Utility. Send special characters...
User Guide
Page 63
... document format (.PDF) ○ Postscript (.PS) ○ Text (.TXT) Configure the product economy settings. Upload fonts from the computer to the product. Access the HP Connected Web site. Store the fax numbers you open the View menu and select the Show Advanced Options item. Advanced configuration with the product. Change paper size and type for OS X 55 Transfer a firmware update file to the product. Item File Upload Power Management Update Firmware HP Connected Upload Fonts Message Center Duplex Mode Network Settings (Network-connected products...
... document format (.PDF) ○ Postscript (.PS) ○ Text (.TXT) Configure the product economy settings. Upload fonts from the computer to the product. Access the HP Connected Web site. Store the fax numbers you open the View menu and select the Show Advanced Options item. Advanced configuration with the product. Change paper size and type for OS X 55 Transfer a firmware update file to the product. Item File Upload Power Management Update Firmware HP Connected Upload Fonts Message Center Duplex Mode Network Settings (Network-connected products...
User Guide
Page 64
... control panel, touch the Connection Information button, and then touch the Network Connected button or the Network Wi-Fi ON button to this website (not recommended). Open a Web browser, and in the address line, type the IP address or host name exactly as needed. The EWS opens. Rename the product on the product control panel. Open the HP Embedded Web Server (EWS): a. 2-line control panels: On the product control panel, press the OK button. Choosing Continue to display the IP address...
... control panel, touch the Connection Information button, and then touch the Network Connected button or the Network Wi-Fi ON button to this website (not recommended). Open a Web browser, and in the address line, type the IP address or host name exactly as needed. The EWS opens. Rename the product on the product control panel. Open the HP Embedded Web Server (EWS): a. 2-line control panels: On the product control panel, press the OK button. Choosing Continue to display the IP address...
User Guide
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...: ● Network Setup ● TCP/IP configuration ● Manual 3. Choosing Continue to this page is in the address line, type the IP address or host name exactly as it displays on the product control panel, touch the Connection Information button, and then touch the Network Connected button or the Network Wi-Fi ON button to save the changes. Press the Enter key on the product control panel, touch the Setup 2. b. ENWW Configure IP network settings 57...
...: ● Network Setup ● TCP/IP configuration ● Manual 3. Choosing Continue to this page is in the address line, type the IP address or host name exactly as it displays on the product control panel, touch the Connection Information button, and then touch the Network Connected button or the Network Wi-Fi ON button to save the changes. Press the Enter key on the product control panel, touch the Setup 2. b. ENWW Configure IP network settings 57...
User Guide
Page 79
... a toner cartridge level is low. Consider having a replacement available to be replaced now. To redistribute the toner, remove the toner cartridge from the printer and gently rock the cartridge back and forth end to reestablish these settings when you install a new toner cartridge. 1. 2-line control panels: On the product control panel, press the OK button. Once an HP toner cartridge has reached Very Low, HP's Premium Protection Warranty on the product control panel, touch the Setup button. 2. The toner cartridge does not need to install when print...
... a toner cartridge level is low. Consider having a replacement available to be replaced now. To redistribute the toner, remove the toner cartridge from the printer and gently rock the cartridge back and forth end to reestablish these settings when you install a new toner cartridge. 1. 2-line control panels: On the product control panel, press the OK button. Once an HP toner cartridge has reached Very Low, HP's Premium Protection Warranty on the product control panel, touch the Setup button. 2. The toner cartridge does not need to install when print...
User Guide
Page 82
... remove excess toner from inside the product. If paper has jammed in the tray. 3. d. f. Open the Service menu. a. 2-line control panels: On the product control panel, press the OK button. c. Adjust paper settings if necessary. c. Open the Paper setup menu. Select Paper Type and then select the type of paper that is configured for clearing paper jams from the list. Select Paper Size and then select the size of paper that the tray is in the product, clear the jam and then print a configuration page to test the product. 2. Print a cleaning page to solve problems...
... remove excess toner from inside the product. If paper has jammed in the tray. 3. d. f. Open the Service menu. a. 2-line control panels: On the product control panel, press the OK button. c. Adjust paper settings if necessary. c. Open the Paper setup menu. Select Paper Type and then select the type of paper that is configured for clearing paper jams from the list. Select Paper Size and then select the size of paper that the tray is in the product, clear the jam and then print a configuration page to test the product. 2. Print a cleaning page to solve problems...
User Guide
Page 83
... on page 81. 5 Duplexer (duplex models See Clear paper jams in the single-sheet slot (Tray 1) on page 76. b. a. 2-line control panels: On the product control panel, press the OK button. Select Configuration Report. Wait until the process is complete. Touchscreen control panels: From the Home screen on page 84. Contact HP customer support. Paper jam locations 1 2 3 4 5 1 Output bin See Clear paper jams in the output bin on page 83. 2 Single-sheet priority feed See Clear paper jams in the duplexer (duplex models only) on the product control panel, touch the Setup button...
... on page 81. 5 Duplexer (duplex models See Clear paper jams in the single-sheet slot (Tray 1) on page 76. b. a. 2-line control panels: On the product control panel, press the OK button. Select Configuration Report. Wait until the process is complete. Touchscreen control panels: From the Home screen on page 84. Contact HP customer support. Paper jam locations 1 2 3 4 5 1 Output bin See Clear paper jams in the output bin on page 83. 2 Single-sheet priority feed See Clear paper jams in the duplexer (duplex models only) on the product control panel, touch the Setup button...
User Guide
Page 105
... working correctly. Print a configuration page. 3. Compare the service set identifier (SSID) on your computer. 4. If the numbers are not the same, the devices are within 30 m (100 ft) of the wireless access point. 2. Make sure that your computer is working correctly. If necessary, restart the computer. ENWW Solve wireless network problems 97 Verify that you have completed the wireless installation. Make sure that the router or product connects...
... working correctly. Print a configuration page. 3. Compare the service set identifier (SSID) on your computer. 4. If the numbers are not the same, the devices are within 30 m (100 ft) of the wireless access point. 2. Make sure that your computer is working correctly. If necessary, restart the computer. ENWW Solve wireless network problems 97 Verify that you have completed the wireless installation. Make sure that the router or product connects...
User Guide
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... 28 part numbers 28 acoustic specifications 12 AirPrint 45 Android devices printing from 45 applications downloading 50 Apps menu 50 B bin, output clear jams 83 locating 2 browser requirements HP Embedded Web Server 52 C calibrate colors 91 cartridge replacing 30 checklist wireless connectivity 96 cleaning paper path 89 color options changing, Windows 90 color theme changing, Windows 90 colors calibrate 91 control panel help 69 locating 2 control panel buttons locating 5 customer support online 68 D defaults, restoring 70 dimensions, product 11 double-sided printing Mac 41 Windows 39 drivers...
... 28 part numbers 28 acoustic specifications 12 AirPrint 45 Android devices printing from 45 applications downloading 50 Apps menu 50 B bin, output clear jams 83 locating 2 browser requirements HP Embedded Web Server 52 C calibrate colors 91 cartridge replacing 30 checklist wireless connectivity 96 cleaning paper path 89 color options changing, Windows 90 color theme changing, Windows 90 colors calibrate 91 control panel help 69 locating 2 control panel buttons locating 5 customer support online 68 D defaults, restoring 70 dimensions, product 11 double-sided printing Mac 41 Windows 39 drivers...
User Guide
Page 110
...power switch, locating 2 print drivers, supported 8 print media loading in Tray 1 16 print on both sides Mac 41 manually, Windows 39 Windows 39 printing from USB flash drives 47 printing on both sides settings (Windows) 39 R rear door jams 81 locating 3 replacement parts part numbers 28 replacing toner cartridges 30 restoring factory-set defaults 70 S settings factory-set defaults, restoring 70 shut down after delay setting 61 single-sheet priority feed slot jams 76 loading 16 paper orientation 19 sleep delay setting 60 software HP Utility 54 special paper printing (Windows) 40 specifications...
...power switch, locating 2 print drivers, supported 8 print media loading in Tray 1 16 print on both sides Mac 41 manually, Windows 39 Windows 39 printing from USB flash drives 47 printing on both sides settings (Windows) 39 R rear door jams 81 locating 3 replacement parts part numbers 28 replacing toner cartridges 30 restoring factory-set defaults 70 S settings factory-set defaults, restoring 70 shut down after delay setting 61 single-sheet priority feed slot jams 76 loading 16 paper orientation 19 sleep delay setting 60 software HP Utility 54 special paper printing (Windows) 40 specifications...