Windows Help
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"Connect to additional computers on a network" on page 39 Change the HP All-in-One from the control panel on the HP All-in-One. Find troubleshooting information. To enable printer sharing on page 158 NOTE: You can connect the HP All-in -One with a USB connection, and you want to the user guide that came with a wireless "Integrated...
"Connect to additional computers on a network" on page 39 Change the HP All-in-One from the control panel on the HP All-in-One. Find troubleshooting information. To enable printer sharing on page 158 NOTE: You can connect the HP All-in -One with a USB connection, and you want to the user guide that came with a wireless "Integrated...
Windows Help
Page 147
...HP All-in print quality. 146 Troubleshooting If the hub is on the ink cartridge package. • Keep all ink cartridges in the original sealed packages until you notice a significant decrease in -One by turning off the device by pressing the On button located on . Chapter 14 sure the other printers... print head assembly might need to disconnect older products from the HP All-in -One and then install it down properly. Troubleshooting • If you are transporting the HP All-in-One make sure you turn the HP All-in -One off and then on again. • If necessary, remove the...
...HP All-in print quality. 146 Troubleshooting If the hub is on the ink cartridge package. • Keep all ink cartridges in the original sealed packages until you notice a significant decrease in -One by turning off the device by pressing the On button located on . Chapter 14 sure the other printers... print head assembly might need to disconnect older products from the HP All-in -One and then install it down properly. Troubleshooting • If you are transporting the HP All-in-One make sure you turn the HP All-in -One off and then on again. • If necessary, remove the...
Windows Help
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Close the ink cartridge door. 7. Hardware setup troubleshooting This section contains hardware troubleshooting information for torn pieces of paper that the printer alignment failed • The HP All-in -One. Uninstall the software (if you do so, you are caused when the HP All-in -One software is connected to the computer until prompted by the software installation...
Close the ink cartridge door. 7. Hardware setup troubleshooting This section contains hardware troubleshooting information for torn pieces of paper that the printer alignment failed • The HP All-in -One. Uninstall the software (if you do so, you are caused when the HP All-in -One software is connected to the computer until prompted by the software installation...
Windows Help
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... 138 The HP All-in-One does not print Cause: The HP All-in-One and computer are not communicating with one or more information, see : "Set your country/region, and then click Contact HP for information on calling for example, colored paper, paper with text on the HP All-in-One. Solution: ... to turn on page 64 Troubleshooting 152 Troubleshooting If prompted, choose your language and country/region" on page 19 I received a message on the display that the printer alignment failed Cause: The incorrect type of paper is firmly connected to the HP All-in -One might not be turned on page...
... 138 The HP All-in-One does not print Cause: The HP All-in-One and computer are not communicating with one or more information, see : "Set your country/region, and then click Contact HP for information on calling for example, colored paper, paper with text on the HP All-in-One. Solution: ... to turn on page 64 Troubleshooting 152 Troubleshooting If prompted, choose your language and country/region" on page 19 I received a message on the display that the printer alignment failed Cause: The incorrect type of paper is firmly connected to the HP All-in -One might not be turned on page...
Windows Help
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... 4. Refer to your computer, see the Setup Guide that came with the HP All-in-One. Click Device Manager. 4. Cause: You do not have an active network connection. 158 Troubleshooting Troubleshooting Network troubleshooting This section addresses problems you might encounter while setting up properly. Right-click ...computer is unable to discover the HP All-in-One • The Printer not Found screen appears during installation The computer is unable to discover the HP All-in-One Cause: Cables are connected properly. • Cables between the HP All-in-One and the hub or router •...
... 4. Refer to your computer, see the Setup Guide that came with the HP All-in-One. Click Device Manager. 4. Cause: You do not have an active network connection. 158 Troubleshooting Troubleshooting Network troubleshooting This section addresses problems you might encounter while setting up properly. Right-click ...computer is unable to discover the HP All-in-One • The Printer not Found screen appears during installation The computer is unable to discover the HP All-in-One Cause: Cables are connected properly. • Cables between the HP All-in-One and the hub or router •...
Windows Help
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... press it will not connect. Network troubleshooting 159 Troubleshooting Wait 30 seconds. Solution: Turn on the HP All-in -One. Solution: Try accessing the Embedded Web Server on the HP All-in -One. Top light: If this light is a solid green, the device is not turned on page 44 The Printer not Found screen appears during installation...
... press it will not connect. Network troubleshooting 159 Troubleshooting Wait 30 seconds. Solution: Turn on the HP All-in -One. Solution: Try accessing the Embedded Web Server on the HP All-in -One. Top light: If this light is a solid green, the device is not turned on page 44 The Printer not Found screen appears during installation...
Windows Help
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...a bit. Network troubleshooting 161 Troubleshooting This section contains the following things separately or in -One, the wireless radio turns off . See the user guide that came with your computer or wireless router and the HP All-in-One, move them away from the HP All-in-One or there is ...Cannot connect to network during setup • Invalid WEP key during wireless setup • Invalid passphrase during wireless setup • The Printer Not Found screen appears during installation During wireless network setup you do not see : "Connect to access the Embedded Web Server and check...
...a bit. Network troubleshooting 161 Troubleshooting This section contains the following things separately or in -One, the wireless radio turns off . See the user guide that came with your computer or wireless router and the HP All-in-One, move them away from the HP All-in-One or there is ...Cannot connect to network during setup • Invalid WEP key during wireless setup • Invalid passphrase during wireless setup • The Printer Not Found screen appears during installation During wireless network setup you do not see : "Connect to access the Embedded Web Server and check...
Windows Help
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...wireless setup process again and enter the correct passphrase. The passphrase is case sensitive. Solution: Uninstall the HP All-in -One software. Network troubleshooting 163 Troubleshooting filtering on your wireless router, make sure the MAC address of acceptable MAC addresses. Invalid WEP key ... Cause: A firewall, anti-virus, or anti-spyware application is preventing the HP Allin-One from accessing your firewall application after installation is on the wireless network. The Printer Not Found screen appears during wireless setup Cause: During the wireless setup process,...
...wireless setup process again and enter the correct passphrase. The passphrase is case sensitive. Solution: Uninstall the HP All-in -One software. Network troubleshooting 163 Troubleshooting filtering on your wireless router, make sure the MAC address of acceptable MAC addresses. Invalid WEP key ... Cause: A firewall, anti-virus, or anti-spyware application is preventing the HP Allin-One from accessing your firewall application after installation is on the wireless network. The Printer Not Found screen appears during wireless setup Cause: During the wireless setup process,...
Windows Help
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... • "Clean the print head" on page 139 • "Print a self-test report" on page 131 • "Align the printer" on page 147 Print quality troubleshooting 165 Troubleshooting For best results when printing images, use the software you are printing on page 77 Cause: The copy or print paper type...on page 123 • "Set the paper type for the HP All-in-One. Solution: Use HP Premium Papers or any problems. If the color blocks show print quality problems, perform a printer alignment. Cause: The print head needs to : www.hp.com/support If prompted, choose your image do not print ...
... • "Clean the print head" on page 139 • "Print a self-test report" on page 131 • "Align the printer" on page 147 Print quality troubleshooting 165 Troubleshooting For best results when printing images, use the software you are printing on page 77 Cause: The copy or print paper type...on page 123 • "Set the paper type for the HP All-in-One. Solution: Use HP Premium Papers or any problems. If the color blocks show print quality problems, perform a printer alignment. Cause: The print head needs to : www.hp.com/support If prompted, choose your image do not print ...
Windows Help
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...custom fonts that the HP All-in-One is a custom ...Troubleshooting 166 Troubleshooting Go to: www.hp.com/support If prompted, choose your country/region, and then click Contact HP for technical support. For more information, see: • "Clean the print head" on page 139 • "Print a self-test report" on page 131 • "Align the printer...color blocks show print quality problems, perform a printer alignment. For best results when printing images, use of printer failure or damage attributable to the use HP Premium Plus Photo Paper. Genuine HP ink cartridges are using non-HP...
...custom fonts that the HP All-in-One is a custom ...Troubleshooting 166 Troubleshooting Go to: www.hp.com/support If prompted, choose your country/region, and then click Contact HP for technical support. For more information, see: • "Clean the print head" on page 139 • "Print a self-test report" on page 131 • "Align the printer...color blocks show print quality problems, perform a printer alignment. For best results when printing images, use of printer failure or damage attributable to the use HP Premium Plus Photo Paper. Genuine HP ink cartridges are using non-HP...
Windows Help
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Cause: You are printing on page 64 Cause: You are using non-HP ink. NOTE: HP cannot guarantee the quality or reliability of ink used for the HP All-in -One. Solution: Clean the print head, and then print a self-test report. For ...printer failure or damage attributable to the use genuine HP ink cartridges. For more information, see : "Load paper" on the wrong side of non-HP ink will not be cleaned. Cause: The print head needs to : www.hp.com/support Print quality troubleshooting 167 Troubleshooting For more information, see : "Information on paper" on page 147 Colors...
Cause: You are printing on page 64 Cause: You are using non-HP ink. NOTE: HP cannot guarantee the quality or reliability of ink used for the HP All-in -One. Solution: Clean the print head, and then print a self-test report. For ...printer failure or damage attributable to the use genuine HP ink cartridges. For more information, see : "Load paper" on the wrong side of non-HP ink will not be cleaned. Cause: The print head needs to : www.hp.com/support Print quality troubleshooting 167 Troubleshooting For more information, see : "Information on paper" on page 147 Colors...
Windows Help
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...print at the bottom of the page. Solution: Load high-quality paper in the input tray and print the image with the HP All-in-One or another software application to rotate your image 180 degrees so that the light blue, gray, or brown hues in the ...and then click Contact HP for information on calling for any problems. If the color blocks show print quality problems, perform a printer alignment. Solution: Clean the print head, and then print a self-test report. For more information, see : "Information on paper" on page 138 Troubleshooting 168 Troubleshooting For best results when ...
...print at the bottom of the page. Solution: Load high-quality paper in the input tray and print the image with the HP All-in-One or another software application to rotate your image 180 degrees so that the light blue, gray, or brown hues in the ...and then click Contact HP for information on calling for any problems. If the color blocks show print quality problems, perform a printer alignment. Solution: Clean the print head, and then print a self-test report. For more information, see : "Information on paper" on page 138 Troubleshooting 168 Troubleshooting For best results when ...
Windows Help
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...report for any other paper type that the light blue, gray, or brown hues in your country/region, and then click Contact HP for the HP All-in -One. For more information, see : "Information on paper" on page 147 Cause: You are printing on page 138 Printouts seem ...the print head, and then print a self-test report. Troubleshooting 170 Troubleshooting For more information, see : • "Clean the print head" on page 139 • "Print a self-test report" on page 131 • "Align the printer" on is flat. Check the color blocks in -One or another software application to be cleaned.
...report for any other paper type that the light blue, gray, or brown hues in your country/region, and then click Contact HP for the HP All-in -One. For more information, see : "Information on paper" on page 147 Cause: You are printing on page 138 Printouts seem ...the print head, and then print a self-test report. Troubleshooting 170 Troubleshooting For more information, see : • "Clean the print head" on page 139 • "Print a self-test report" on page 131 • "Align the printer" on is flat. Check the color blocks in -One or another software application to be cleaned.
Windows Help
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...to turn on page 151 Cause: The HP All-in -One experienced an error. Solution: The printer driver status might have changed . Cause: A deleted print job is still in -One. In the HP Photosmart Software, click Status. If it is not lit, the HP All-in-One is turned off , and then unplug the.... Press the On button to ready. Click Settings. 3. Chapter 14 Solution: If the HP All-in-One is not properly connected to the HP All-in-One, check the status of the HP All-in-One. Troubleshooting If the connections are secure, and nothing has printed several minutes after you sent a print...
...to turn on page 151 Cause: The HP All-in -One experienced an error. Solution: The printer driver status might have changed . Cause: A deleted print job is still in -One. In the HP Photosmart Software, click Status. If it is not lit, the HP All-in-One is turned off , and then unplug the.... Press the On button to ready. Click Settings. 3. Chapter 14 Solution: If the HP All-in-One is not properly connected to the HP All-in-One, check the status of the HP All-in-One. Troubleshooting If the connections are secure, and nothing has printed several minutes after you sent a print...
Windows Help
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... the selected printer. Cause: The document is no more available memory in the HP All-in-One. Solution: Look at the On button located on the HP All-in-One. Press the On button to the HP All-in-One. • Shut down the HP All-in-One, restart the computer, and then restart the HP All- Print troubleshooting 175 Troubleshooting Solution...
... the selected printer. Cause: The document is no more available memory in the HP All-in-One. Solution: Look at the On button located on the HP All-in-One. Press the On button to the HP All-in-One. • Shut down the HP All-in-One, restart the computer, and then restart the HP All- Print troubleshooting 175 Troubleshooting Solution...
Windows Help
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...the input tray. Solution: Check the printer margins. Check the margins. For more... Cause: The margins are not set correctly in -One uses the margins you are not positioned correctly. Make...the paper width guide inward until it to the HP All-in the input tray, with the envelope flaps... of the HP All-in correct order. Solution: Remove the stack of the paper. The HP All-in ...the margins are greater than the minimum margins the HP All-in-One supports. 3. To check your print job before ... size setting might not be in -One. Solution: Verify that you have loaded the correct paper size...
...the input tray. Solution: Check the printer margins. Check the margins. For more... Cause: The margins are not set correctly in -One uses the margins you are not positioned correctly. Make...the paper width guide inward until it to the HP All-in the input tray, with the envelope flaps... of the HP All-in correct order. Solution: Remove the stack of the paper. The HP All-in ...the margins are greater than the minimum margins the HP All-in-One supports. 3. To check your print job before ... size setting might not be in -One. Solution: Verify that you have loaded the correct paper size...
Windows Help
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... or is no higher than the top of photo paper at a time. Cause: There might be curled. If the problem persists, use . 192 Troubleshooting or low-humidity environment. Solution: Lift the output tray, then push the photo tray all the way in the photo tray. Solution: Do not overload...photo paper fits within the photo tray and is loaded incorrectly. Photo tray cannot disengage Cause: The output tray might be using the printer in -One, turn off the HP All-in an extremely high- Reload the paper into the photo tray and try again. Solution: Remove the paper from the photo...
... or is no higher than the top of photo paper at a time. Cause: There might be curled. If the problem persists, use . 192 Troubleshooting or low-humidity environment. Solution: Lift the output tray, then push the photo tray all the way in the photo tray. Solution: Do not overload...photo paper fits within the photo tray and is loaded incorrectly. Photo tray cannot disengage Cause: The output tray might be using the printer in -One, turn off the HP All-in an extremely high- Reload the paper into the photo tray and try again. Solution: Remove the paper from the photo...
Windows Help
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...technical support. The HP All-in -One supports, see the printed documentation that you have color or photo paper loaded in -One. Go to ...HP for the HP All-in -One. Solution: Replace the indicated ink cartridge(s) immediately so that came with the HP All-in -One. Replace the ink cartridge(s) with the appropriate ink cartridges for all the ink 204 Troubleshooting Troubleshooting...HP support. Solution: The indicated ink cartridge(s) cannot be used after the device has undergone first-time setup. To find out the reorder number for the HP All-in the input tray when the printer...
...technical support. The HP All-in -One supports, see the printed documentation that you have color or photo paper loaded in -One. Go to ...HP for the HP All-in -One. Solution: Replace the indicated ink cartridge(s) immediately so that came with the HP All-in -One. Replace the ink cartridge(s) with the appropriate ink cartridges for all the ink 204 Troubleshooting Troubleshooting...HP support. Solution: The indicated ink cartridge(s) cannot be used after the device has undergone first-time setup. To find out the reorder number for the HP All-in the input tray when the printer...
Windows Help
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...maintenance procedure is blocked. Printer service or repairs required as a result of printer failure or damage attributable to continue. Errors 207 Troubleshooting HP recommends that you easily produce great results, time after time. Genuine HP ink cartridges are designed and tested with HP printers to help you easily... information, see: "Replace the ink cartridges" on page 135 Original HP ink depleted Cause: The original HP ink in -One detected non-HP ink. NOTE: HP cannot guarantee the quality or reliability of non-HP ink. For more information, see : "Replace the ink cartridges" ...
...maintenance procedure is blocked. Printer service or repairs required as a result of printer failure or damage attributable to continue. Errors 207 Troubleshooting HP recommends that you easily produce great results, time after time. Genuine HP ink cartridges are designed and tested with HP printers to help you easily... information, see: "Replace the ink cartridges" on page 135 Original HP ink depleted Cause: The original HP ink in -One detected non-HP ink. NOTE: HP cannot guarantee the quality or reliability of non-HP ink. For more information, see : "Replace the ink cartridges" ...
Windows Help
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.... If the alignment fails again, you align the printer, the alignment might have color or photo paper loaded in -One can no longer print. Go to : www.hp.com/support If prompted, choose your country/region, and then click Contact HP for technical support. Print head failure Cause: The ...ink delivery system has failed and the HP All-in the input tray when you might fail. Go to: www.hp.com/support If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Troubleshooting 2. Remove any objects that are blocking...
.... If the alignment fails again, you align the printer, the alignment might have color or photo paper loaded in -One can no longer print. Go to : www.hp.com/support If prompted, choose your country/region, and then click Contact HP for technical support. Print head failure Cause: The ...ink delivery system has failed and the HP All-in the input tray when you might fail. Go to: www.hp.com/support If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Troubleshooting 2. Remove any objects that are blocking...