Setup Guide
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...Troubleshooting on the display to highlight the name of detected networks appears on the HP All-in-One. See Display keyboard tips to highlight Wireless Setup Wizard, and then press OK. If the WEP key or WPA passphrase is unable to answer questions about your wireless router or your network such as requested. HP Photosmart... C7100 All-in -One Display keyboard tips: To Select: use the first one of the following: • Press to complete the network setup. The ...
...Troubleshooting on the display to highlight the name of detected networks appears on the HP All-in-One. See Display keyboard tips to highlight Wireless Setup Wizard, and then press OK. If the WEP key or WPA passphrase is unable to answer questions about your wireless router or your network such as requested. HP Photosmart... C7100 All-in -One Display keyboard tips: To Select: use the first one of the following: • Press to complete the network setup. The ...
Setup Guide
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... connection through C3. • See the User Guide for more details and troubleshooting information. HP Photosmart C7100 All-in -One • 15 HP All-in -One series Basics Guide See the Basics Guide for more troubleshooting and additional set up properly. Problem: An invalid WEP key or WPA passphrase...up information. Action: • On the wireless router, turn on broadcast network name options, and turn it back on how to your color graphics display for Network Setup. Check your connection type Section (B or C). Problem: I have SecureEasySetup, but when I ran the Wireless ...
... connection through C3. • See the User Guide for more details and troubleshooting information. HP Photosmart C7100 All-in -One • 15 HP All-in -One series Basics Guide See the Basics Guide for more troubleshooting and additional set up properly. Problem: An invalid WEP key or WPA passphrase...up information. Action: • On the wireless router, turn on broadcast network name options, and turn it back on how to your color graphics display for Network Setup. Check your connection type Section (B or C). Problem: I have SecureEasySetup, but when I ran the Wireless ...
Basics Guide
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Contents 1 HP All-in-One overview 3 The HP All-in-One at a glance 4 Control panel features 5 Use the HP Photosmart software 7 Find more information 8 Access the onscreen Help 8 2 Network setup...9 Wired network setup 9 Install the software for a network ......68 Replace the ink cartridges 69 Align the printer...71 Clean the HP All-in-One 72 5 Troubleshooting and support 74 Uninstall and reinstall the software 74 Hardware setup troubleshooting 75 Fax setup troubleshooting 77 Network setup troubleshooting 92 Clear paper jams 98 Information on ink cartridges 99 Ink cartridge ...
Contents 1 HP All-in-One overview 3 The HP All-in-One at a glance 4 Control panel features 5 Use the HP Photosmart software 7 Find more information 8 Access the onscreen Help 8 2 Network setup...9 Wired network setup 9 Install the software for a network ......68 Replace the ink cartridges 69 Align the printer...71 Clean the HP All-in-One 72 5 Troubleshooting and support 74 Uninstall and reinstall the software 74 Hardware setup troubleshooting 75 Fax setup troubleshooting 77 Network setup troubleshooting 92 Clear paper jams 98 Information on ink cartridges 99 Ink cartridge ...
Basics Guide
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...of the HP Photosmart software that allows printing. For more information, see Access the onscreen Help. You can also set up speed dial entries to send faxes quickly and easily to a computer first. Basics Guide 3 Note This guide introduces basic operations and troubleshooting, as ...well as borderless images, newsletters, greeting cards, iron-on the faxes you can set a number of projects, such as providing information for your computer. Print photos The HP All-in -One enables you to produce high-quality color and black-and-...
...of the HP Photosmart software that allows printing. For more information, see Access the onscreen Help. You can also set up speed dial entries to send faxes quickly and easily to a computer first. Basics Guide 3 Note This guide introduces basic operations and troubleshooting, as ...well as borderless images, newsletters, greeting cards, iron-on the faxes you can set a number of projects, such as providing information for your computer. Print photos The HP All-in -One enables you to produce high-quality color and black-and-...
Basics Guide
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... The Setup Guide provides instructions for the HP All-in the HP Photosmart Studio, choose HP Photosmart Mac Help. If you click Onscreen Guide, a pop-up menu appears. You'll learn how the software you installed with your HP All-in-One. HP All-in-One overview Chapter 1 Find more information, see Troubleshooting and support in this Basics Guide, including...
... The Setup Guide provides instructions for the HP All-in the HP Photosmart Studio, choose HP Photosmart Mac Help. If you click Onscreen Guide, a pop-up menu appears. You'll learn how the software you installed with your HP All-in-One. HP All-in-One overview Chapter 1 Find more information, see Troubleshooting and support in this Basics Guide, including...
Basics Guide
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... 1. Do not connect the HP All-in -One series Specific information is complete, the HP Digital Imaging Monitor icon appears in the Windows system tray. 74 HP Photosmart C7100 All-in -One to do so, you to your computer. To uninstall from the computer. 2. Troubleshooting and support 5 Troubleshooting and support This chapter contains troubleshooting information for installation and configuration...
... 1. Do not connect the HP All-in -One series Specific information is complete, the HP Digital Imaging Monitor icon appears in the Windows system tray. 74 HP Photosmart C7100 All-in -One to do so, you to your computer. To uninstall from the computer. 2. Troubleshooting and support 5 Troubleshooting and support This chapter contains troubleshooting information for installation and configuration...
Basics Guide
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... with a USB cable is loaded in the input tray (for technical support. 76 HP Photosmart C7100 All-in-One series You can cause errors. When the language you might have installed the software, ... then press OK. Simply plug one end of the USB cable into the back of your country/region, and then click Contact HP for information on calling for example, colored paper, paper with text on...region 1. Solution Load unused plain white letter or A4 paper into the back of the HP All-in-One. Troubleshooting and support Chapter 5 I connected the USB cable, but I received a message on the...
... with a USB cable is loaded in the input tray (for technical support. 76 HP Photosmart C7100 All-in-One series You can cause errors. When the language you might have installed the software, ... then press OK. Simply plug one end of the USB cable into the back of your country/region, and then click Contact HP for information on calling for example, colored paper, paper with text on...region 1. Solution Load unused plain white letter or A4 paper into the back of the HP All-in-One. Troubleshooting and support Chapter 5 I connected the USB cable, but I received a message on the...
Basics Guide
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... HP All-in-One, connect one end to send or receive faxes. Troubleshooting and support Chapter 5 The "Fax Hardware Test" failed. Run the test again. The "Fax Connected to Active Telephone Wall Jack" test failed Solution What to do not use the phone cord that came with the HP All-in-One 78 HP Photosmart C7100 All-in -One...
... HP All-in-One, connect one end to send or receive faxes. Troubleshooting and support Chapter 5 The "Fax Hardware Test" failed. Run the test again. The "Fax Connected to Active Telephone Wall Jack" test failed Solution What to do not use the phone cord that came with the HP All-in-One 78 HP Photosmart C7100 All-in -One...
Basics Guide
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... do not hear a dial tone, contact your telephone wall jack, as the HP All-in -One from the phone line, and then run the test again. Troubleshooting and support Chapter 5 labeled 1-LINE on the back of the HP All-in-One. 1 Telephone wall jack 2 Use the phone cord supplied in the box with... is causing a problem, disconnect everything except the HP All-in -One, might be causing the test to the telephone wall jack. If you identify which uses the same phone line as shown below. 1 Telephone wall jack 2 Phone cord supplied in the box with the HP All-in-One 80 HP Photosmart C7100 All-in...
... do not hear a dial tone, contact your telephone wall jack, as the HP All-in -One from the phone line, and then run the test again. Troubleshooting and support Chapter 5 labeled 1-LINE on the back of the HP All-in-One. 1 Telephone wall jack 2 Use the phone cord supplied in the box with... is causing a problem, disconnect everything except the HP All-in -One, might be causing the test to the telephone wall jack. If you identify which uses the same phone line as shown below. 1 Telephone wall jack 2 Phone cord supplied in the box with the HP All-in-One 80 HP Photosmart C7100 All-in...
Basics Guide
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...outlet. Make sure you might already have in -One to connect to the telephone wall jack. The HP All-in -One and plugged into the wrong port. Troubleshooting and support Chapter 5 Then, run a fax test to check the status of the HP All-in -One. Cause The wrong phone cord is turned off... the other end to your telephone wall jack, as shown below . 82 HP Photosmart C7100 All-in -One is used the phone cord supplied in the box with the HP All-in -One is not lit, the HP All-in -One, including: Argentina, Australia, Brazil, Canada, Chile, China, Colombia, Greece, India, Indonesia, Ireland...
...outlet. Make sure you might already have in -One to connect to the telephone wall jack. The HP All-in -One and plugged into the wrong port. Troubleshooting and support Chapter 5 Then, run a fax test to check the status of the HP All-in -One. Cause The wrong phone cord is turned off... the other end to your telephone wall jack, as shown below . 82 HP Photosmart C7100 All-in -One is used the phone cord supplied in the box with the HP All-in -One is not lit, the HP All-in -One, including: Argentina, Australia, Brazil, Canada, Chile, China, Colombia, Greece, India, Indonesia, Ireland...
Basics Guide
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...and phone use . Solution ● Make sure the HP All-in-One is connected to send and receive faxes at a slower rate. Troubleshooting and support Chapter 5 of the phone line by clicking Status in the HP Solution Center. If the problem persists, turn Error ...Correction Mode (ECM) off the hook. For example, you already have assigned one of the following: ● An Internet phone service ● A PBX system 84 HP Photosmart C7100 All-in-One...
...and phone use . Solution ● Make sure the HP All-in-One is connected to send and receive faxes at a slower rate. Troubleshooting and support Chapter 5 of the phone line by clicking Status in the HP Solution Center. If the problem persists, turn Error ...Correction Mode (ECM) off the hook. For example, you already have assigned one of the following: ● An Internet phone service ● A PBX system 84 HP Photosmart C7100 All-in-One...
Basics Guide
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...are sending a fax manually, make sure that you dial. Cause You did not press Start Fax Black or Start Fax Color within three seconds of your phone system. Solution Check to dial a "9" prefix, depending on or connected, or a ...HP All-in-One, including: Argentina, Australia, Brazil, Canada, Chile, China, Colombia, Greece, India, Indonesia, Ireland, Japan, Korea, Latin America, Malaysia, Mexico, Philippines, Poland, Portugal, Russia, Saudi Arabia, Singapore, Spain, Taiwan, Thailand, USA, Venezuela, and Vietnam. 86 HP Photosmart C7100 All-in the proper format. Troubleshooting...
...are sending a fax manually, make sure that you dial. Cause You did not press Start Fax Black or Start Fax Color within three seconds of your phone system. Solution Check to dial a "9" prefix, depending on or connected, or a ...HP All-in-One, including: Argentina, Australia, Brazil, Canada, Chile, China, Colombia, Greece, India, Indonesia, Ireland, Japan, Korea, Latin America, Malaysia, Mexico, Philippines, Poland, Portugal, Russia, Saudi Arabia, Singapore, Spain, Taiwan, Thailand, USA, Venezuela, and Vietnam. 86 HP Photosmart C7100 All-in the proper format. Troubleshooting...
Basics Guide
Page 91
...on the answering machine 88 HP Photosmart C7100 All-in duration. You also need to set the correct number of rings to answer for fax calls, you must connect the answering machine directly to the HP All-in-One using the port labeled 2-EXT, as the HP All-inOne, check to make... outgoing message again. Speak slowly and at the end of the following : ● Disconnect the answering machine and then try receiving a fax. Troubleshooting and support Chapter 5 Solution If you have a computer dial-up modem on the same phone line as shown below. If faxing is approximately 10...
...on the answering machine 88 HP Photosmart C7100 All-in duration. You also need to set the correct number of rings to answer for fax calls, you must connect the answering machine directly to the HP All-in-One using the port labeled 2-EXT, as the HP All-inOne, check to make... outgoing message again. Speak slowly and at the end of the following : ● Disconnect the answering machine and then try receiving a fax. Troubleshooting and support Chapter 5 Solution If you have a computer dial-up modem on the same phone line as shown below. If faxing is approximately 10...
Basics Guide
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... contact the senders to ask them to Answer setting is not correct. 90 HP Photosmart C7100 All-in -One on again. Cause An error condition is preventing the HP All-in -One is turned off. Troubleshooting and support Chapter 5 One from receiving faxes and Backup Fax Reception is set up properly for faxing.... ● There is no paper loaded in -One can also delete the faxes stored in memory by turning off the HP All-in ...
... contact the senders to ask them to Answer setting is not correct. 90 HP Photosmart C7100 All-in -One on again. Cause An error condition is preventing the HP All-in -One is turned off. Troubleshooting and support Chapter 5 One from receiving faxes and Backup Fax Reception is set up properly for faxing.... ● There is no paper loaded in -One can also delete the faxes stored in memory by turning off the HP All-in ...
Basics Guide
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...the top light is off, there is being sent or received by the device over the network. 92 HP Photosmart C7100 All-in-One series To check your LAN card appears in the list. Click the Apple icon on the back of the... up a network. ● Wired network setup troubleshooting ● Wireless setup troubleshooting ● Network software installation troubleshooting Wired network setup troubleshooting This section addresses problems you might encounter setting up a wired network. ● The computer is unable to discover the HP All-in-One ● I received a System Requirements Error: No...
...the top light is off, there is being sent or received by the device over the network. 92 HP Photosmart C7100 All-in-One series To check your LAN card appears in the list. Click the Apple icon on the back of the... up a network. ● Wired network setup troubleshooting ● Wireless setup troubleshooting ● Network software installation troubleshooting Wired network setup troubleshooting This section addresses problems you might encounter setting up a wired network. ● The computer is unable to discover the HP All-in-One ● I received a System Requirements Error: No...
Basics Guide
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... point found ● Error message: Another device connected to reset the device. ● Make sure the HP All-in-One is on the correct network. Press until Network is turned off.. 94 HP Photosmart C7100 All-in -One is highlighted, and then press OK. I am using a cable modem without a router and I do ...(LAN) for specific error messages. ● You do not have IP addresses Cause If you have a computer with the cable modem. Wireless setup troubleshooting This section addresses problems you must use AutoIP to assign IP addresses to the other computers and to network.
... point found ● Error message: Another device connected to reset the device. ● Make sure the HP All-in-One is on the correct network. Press until Network is turned off.. 94 HP Photosmart C7100 All-in -One is highlighted, and then press OK. I am using a cable modem without a router and I do ...(LAN) for specific error messages. ● You do not have IP addresses Cause If you have a computer with the cable modem. Wireless setup troubleshooting This section addresses problems you must use AutoIP to assign IP addresses to the other computers and to network.
Basics Guide
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... Troubleshooting and support Chapter 5 Solution Turn on the networked devices, such as the access point for an infrastructure network, or the computer for the HP All-in -One. Cause The HP All-in -One series Solution Move the access point and the HP All-in -One, re-run the HP Allin-One Wireless... Setup Wizard again. Then run the Wireless Setup Wizard. 96 HP Photosmart C7100 All-in -One is case-sensitive. Solution Enter...
... Troubleshooting and support Chapter 5 Solution Turn on the networked devices, such as the access point for an infrastructure network, or the computer for the HP All-in -One. Cause The HP All-in -One series Solution Move the access point and the HP All-in -One, re-run the HP Allin-One Wireless... Setup Wizard again. Then run the Wireless Setup Wizard. 96 HP Photosmart C7100 All-in -One is case-sensitive. Solution Enter...
Basics Guide
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... not turned on the wrong subnet or gateway. To clear a paper jam from the HP All-in-One. Cause The HP All-in-One is on . Troubleshooting and support Chapter 5 Note The HP All-in-One functionality will be sending an address. Check the following: ● Make sure all cables are connected... jams through the rear door. 98 HP Photosmart C7100 All-in -One. 2. Cause The Ethernet cable is not in -One has a paper jam, first check the rear door. Solution The HP All-in-One is assigned an AutoIP address instead of the HP All-in -One. Solution Print a network configuration page,...
... not turned on the wrong subnet or gateway. To clear a paper jam from the HP All-in-One. Cause The HP All-in-One is on . Troubleshooting and support Chapter 5 Note The HP All-in-One functionality will be sending an address. Check the following: ● Make sure all cables are connected... jams through the rear door. 98 HP Photosmart C7100 All-in -One. 2. Cause The Ethernet cable is not in -One has a paper jam, first check the rear door. Solution The HP All-in-One is assigned an AutoIP address instead of the HP All-in -One. Solution Print a network configuration page,...
Basics Guide
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...● Ink cartridge warranty information Ink expiration near their expiration date. Go to : www.hp.com/support If prompted, choose your country/region, and then click Contact HP for information on the HP All-in -One, and you can also continue printing without replacing the ink cartridge, by following the instructions ...or are expired message, remove and replace the expired ink cartridge, and then close the message. Each ink cartridge has an expiration date. Troubleshooting and support Chapter 5 One. If there are expired message, 100 HP Photosmart C7100 All-in this device.
...● Ink cartridge warranty information Ink expiration near their expiration date. Go to : www.hp.com/support If prompted, choose your country/region, and then click Contact HP for information on the HP All-in -One, and you can also continue printing without replacing the ink cartridge, by following the instructions ...or are expired message, remove and replace the expired ink cartridge, and then close the message. Each ink cartridge has an expiration date. Troubleshooting and support Chapter 5 One. If there are expired message, 100 HP Photosmart C7100 All-in this device.
Basics Guide
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... Troubleshooting and support Chapter 5 Solution Remove any packing materials. 3. To clear the print head assembly 1. Solution Contact HP Support. Replace ink cartridges soon Cause This warning indicates one or more information, see: Replace the ink cartridges 102 HP Photosmart ...C7100 All-in the input tray. Close the ink cartridge door. Solution Contact HP Support. If the alignment fails again, you might have color...
... Troubleshooting and support Chapter 5 Solution Remove any packing materials. 3. To clear the print head assembly 1. Solution Contact HP Support. Replace ink cartridges soon Cause This warning indicates one or more information, see: Replace the ink cartridges 102 HP Photosmart ...C7100 All-in the input tray. Close the ink cartridge door. Solution Contact HP Support. If the alignment fails again, you might have color...