Basic Guide
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... as the tray extender) 7 Paper-width guide 8 Print cartridge door 9 Glass 10 Lid backing The HP All-in-One at a glance HP All-in-One overview Label Description 1 On button 2 Wireless network indicator light and button 3 Control panel 4 Memory card slots 5 Input tray 6...the full range of features and functions, including use of the HP Photosmart Software that came with the HP All-in -One functions directly from a memory card or USB storage device. NOTE: This guide introduces basic operations and troubleshooting, as well as making a copy, scanning documents, or ...
... as the tray extender) 7 Paper-width guide 8 Print cartridge door 9 Glass 10 Lid backing The HP All-in-One at a glance HP All-in-One overview Label Description 1 On button 2 Wireless network indicator light and button 3 Control panel 4 Memory card slots 5 Input tray 6...the full range of features and functions, including use of the HP Photosmart Software that came with the HP All-in -One functions directly from a memory card or USB storage device. NOTE: This guide introduces basic operations and troubleshooting, as well as making a copy, scanning documents, or ...
Basic Guide
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...a black-and-white copy. Next, click the main menu and select Photosmart C4500 series. When a photo is shown on the display, this button advances to the previous photo on features of your HP All-in-One that are not described in this guide, including features that are only ... provides detailed instructions on the memory card. When the Copy or Photo settings menu is labelled Start Copy Color and starts a color copy. HP All-in-One overview Find more information, see "Troubleshooting and support" on the memory card. When the Copy or Photo settings menu is shown on the display...
...a black-and-white copy. Next, click the main menu and select Photosmart C4500 series. When a photo is shown on the display, this button advances to the previous photo on features of your HP All-in-One that are not described in this guide, including features that are only ... provides detailed instructions on the memory card. When the Copy or Photo settings menu is labelled Start Copy Color and starts a color copy. HP All-in-One overview Find more information, see "Troubleshooting and support" on the memory card. When the Copy or Photo settings menu is shown on the display...
Basic Guide
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...troubleshooting information, see the inside back cover of this guide. Restart your computer. Uninstall and reinstall the software If your computer. Make sure to your computer before restarting your installation is incomplete, or if you might need to uninstall and then reinstall the software. Select HP Photosmart All-In-One... Driver Software, and then click Change/Remove. If you connected the HP All-in-One to remove them properly using a USB cable before prompted by the...
...troubleshooting information, see the inside back cover of this guide. Restart your computer. Uninstall and reinstall the software If your computer. Make sure to your computer before restarting your installation is incomplete, or if you might need to uninstall and then reinstall the software. Select HP Photosmart All-In-One... Driver Software, and then click Change/Remove. If you connected the HP All-in-One to remove them properly using a USB cable before prompted by the...
Basic Guide
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...the printed test report will recover a network communication issue. 2. Press the Wireless button on the HP Photosmart C4500 Allin-One series, follow the instructions given below: Double-click the HP Solution Center icon, click Settings, click Other Settings, select Network Toolbox, and then select the... do not see if the firewall software is online and ready 5. On the Utilities tab, click Run Network Diagnostics. Troubleshooting and support Network troubleshooting 23 Press the button next to your computer, run the Network Diagnostic tool ▲ In the Solution Center, click ...
...the printed test report will recover a network communication issue. 2. Press the Wireless button on the HP Photosmart C4500 Allin-One series, follow the instructions given below: Double-click the HP Solution Center icon, click Settings, click Other Settings, select Network Toolbox, and then select the... do not see if the firewall software is online and ready 5. On the Utilities tab, click Run Network Diagnostics. Troubleshooting and support Network troubleshooting 23 Press the button next to your computer, run the Network Diagnostic tool ▲ In the Solution Center, click ...
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... Web page that the computer and the HP All-in this address for help you can help in -One.) Troubleshooting and support 24 Troubleshooting and support Follow the steps described in -One both have active connections to use the ...product over the network. Depending on the network ▲ Print the product Network Configuration Page, then check the Network Status and URL. B: Check to see if you can access the HP Photosmart C4500 All-in-One...
... Web page that the computer and the HP All-in this address for help you can help in -One.) Troubleshooting and support 24 Troubleshooting and support Follow the steps described in -One both have active connections to use the ...product over the network. Depending on the network ▲ Print the product Network Configuration Page, then check the Network Status and URL. B: Check to see if you can access the HP Photosmart C4500 All-in-One...
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... you can access the home page, try using the product over the network, continue to access the HP Photosmart C4500 All-in-One series home page again. Try using the HP Photosmart C4500 All-in-One series (for additional troubleshooting help. For more information, see if your network setup was shown on the Network Configuration Page (for...
... you can access the home page, try using the product over the network, continue to access the HP Photosmart C4500 All-in-One series home page again. Try using the HP Photosmart C4500 All-in-One series (for additional troubleshooting help. For more information, see if your network setup was shown on the Network Configuration Page (for...
User Guide
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... provides links so you can quickly find information on using the HP All-in-One. www.hp.com/support HP Photosmart animations The HP Photosmart animations, located in the relevant sections of the HP All-in -One. Onscreen Help The onscreen Help provides detailed instructions on performing common... access, you can access a variety of the HP All-in-One. • The Troubleshooting section provides information about setting up the HP All-in -One, including stepby-step instructions for troubleshooting information, or see "Troubleshooting" on the HP All-in -One. • The How Do I?
... provides links so you can quickly find information on using the HP All-in-One. www.hp.com/support HP Photosmart animations The HP Photosmart animations, located in the relevant sections of the HP All-in -One. Onscreen Help The onscreen Help provides detailed instructions on performing common... access, you can access a variety of the HP All-in-One. • The Troubleshooting section provides information about setting up the HP All-in -One, including stepby-step instructions for troubleshooting information, or see "Troubleshooting" on the HP All-in -One. • The How Do I?
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...The HP Photosmart Software CD and included USB setup cable provide an easy way to correct the problem, and then try again. 3. Follow the instructions on a small network of the existing network. If a dialog box about firewalls appears, follow the prompts to connect the HP All-in -One ... the wireless network test" on page 19 • "Network troubleshooting" on page 109 • "Connect to additional computers on a network" on your computer and follow the onscreen instructions. 3. If you must install the HP All-in -One on each additional computer you will not need to configure it ...
...The HP Photosmart Software CD and included USB setup cable provide an easy way to correct the problem, and then try again. 3. Follow the instructions on a small network of the existing network. If a dialog box about firewalls appears, follow the prompts to connect the HP All-in -One ... the wireless network test" on page 19 • "Network troubleshooting" on page 109 • "Connect to additional computers on a network" on your computer and follow the onscreen instructions. 3. If you must install the HP All-in -One on each additional computer you will not need to configure it ...
User Guide
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... folder of the HP All-in-One software CD-ROM. Many issues are caused when the product is installed on page 108. 3. Uninstall the software (if you have already installed it . 5. Reinstall the HP Photosmart software. This section contains the following topics: • View the Readme file • Setup troubleshooting • Network troubleshooting • Paper jams...
... folder of the HP All-in-One software CD-ROM. Many issues are caused when the product is installed on page 108. 3. Uninstall the software (if you have already installed it . 5. Reinstall the HP Photosmart software. This section contains the following topics: • View the Readme file • Setup troubleshooting • Network troubleshooting • Paper jams...
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...; HP Imaging device functions • HP Document Viewer • HP Photosmart Essential • HP Image Zone • HP Photo and imaging gallery • HP Photosmart, Officejet, Deskjet (with the product name and software version number) • HP Software update • HP Share to the HP Photosmart Software. In Windows Vista and Windows XP, use the MSCONFIG utility to twain_32 old. 3. Setup troubleshooting 105...
...; HP Imaging device functions • HP Document Viewer • HP Photosmart Essential • HP Image Zone • HP Photo and imaging gallery • HP Photosmart, Officejet, Deskjet (with the product name and software version number) • HP Software update • HP Share to the HP Photosmart Software. In Windows Vista and Windows XP, use the MSCONFIG utility to twain_32 old. 3. Setup troubleshooting 105...
User Guide
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...the Windows taskbar by the software installation screen, you connected the USB cable to the computer before restarting your computer. Select HP Photosmart All-In-One Driver Software, and then click Change/ Remove. NOTE: It is incomplete, or if you might need to Programs or All Programs... Control Panel). 2. Cause: The USB connection between the product and the computer failed. Do not simply delete the HP All-in the Windows system tray. 108 Troubleshooting Follow the onscreen instructions. 4. NOTE: If the Setup program does not appear, locate the setup.exe file on the...
...the Windows taskbar by the software installation screen, you connected the USB cable to the computer before restarting your computer. Select HP Photosmart All-In-One Driver Software, and then click Change/ Remove. NOTE: It is incomplete, or if you might need to Programs or All Programs... Control Panel). 2. Cause: The USB connection between the product and the computer failed. Do not simply delete the HP All-in the Windows system tray. 108 Troubleshooting Follow the onscreen instructions. 4. NOTE: If the Setup program does not appear, locate the setup.exe file on the...
User Guide
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... with the most likely solution first. In the HP Photosmart Software, click Settings, and then click Status. Cause: The product experienced an error. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is not corrupt. 136 Troubleshooting Troubleshooting Chapter 13 If the connections are listed in...
... with the most likely solution first. In the HP Photosmart Software, click Settings, and then click Status. Cause: The product experienced an error. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is not corrupt. 136 Troubleshooting Troubleshooting Chapter 13 If the connections are listed in...
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... 9: Check the connection from the product to your computer Solution: Check the connection from one side of the printer to your computer. Verify that the connection is active and the product... status of the USB cable is not already unplugged. Make sure the other . In the HP Photosmart Software, click Settings, and then click Status. If this did not solve the issue, try...end of the product. Cause: The computer was not communicating with the product. Print troubleshooting 139 Troubleshooting If this did not solve the issue, try the next solution. Check to the computer...
... 9: Check the connection from the product to your computer Solution: Check the connection from one side of the printer to your computer. Verify that the connection is active and the product... status of the USB cable is not already unplugged. Make sure the other . In the HP Photosmart Software, click Settings, and then click Status. If this did not solve the issue, try...end of the product. Cause: The computer was not communicating with the product. Print troubleshooting 139 Troubleshooting If this did not solve the issue, try the next solution. Check to the computer...
User Guide
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... to the product with the product and try the next solution. Cause: The HP Photosmart Software was installed, but was not turned on your virus checker, remember to the product with a standard USB cable. Troubleshooting Solution 2: Connect your scan. 150 Troubleshooting Scan fails because of insufficient computer memory Solution: Close all programs that run...
... to the product with the product and try the next solution. Cause: The HP Photosmart Software was installed, but was not turned on your virus checker, remember to the product with a standard USB cable. Troubleshooting Solution 2: Connect your scan. 150 Troubleshooting Scan fails because of insufficient computer memory Solution: Close all programs that run...
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...appear or are cut off . Solution 3: Install or reinstall the HP Photosmart Software Solution: Install or reinstall the software that came with the product was not installed or was not connected to your computer. Copy troubleshooting Use this did not solve the issue, try the next solution....issue is resolved. • Solution 1: Turn on the computer • Solution 2: Check the cables • Solution 3: Install or reinstall the HP Photosmart Software Solution 1: Turn on the computer Solution: Turn on . The scan feature does not work Try the following solutions to the correct optical ...
...appear or are cut off . Solution 3: Install or reinstall the HP Photosmart Software Solution: Install or reinstall the software that came with the product was not installed or was not connected to your computer. Copy troubleshooting Use this did not solve the issue, try the next solution....issue is resolved. • Solution 1: Turn on the computer • Solution 2: Check the cables • Solution 3: Install or reinstall the HP Photosmart Software Solution 1: Turn on the computer Solution: Turn on . The scan feature does not work Try the following solutions to the correct optical ...
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... report • Solution 6: Reset the product • Solution 7: Contact HP support for service Errors 159 Solutions are listed in order, with the product • Missing HP Photosmart Software Carriage jam Try the following is a list of product-related error messages...: • Carriage jam • Product stall error • Mechanism error • Carriage blocked • Door open • Firmware revision mismatch • Memory is properly connected to resolve the issue. Troubleshooting...
... report • Solution 6: Reset the product • Solution 7: Contact HP support for service Errors 159 Solutions are listed in order, with the product • Missing HP Photosmart Software Carriage jam Try the following is a list of product-related error messages...: • Carriage jam • Product stall error • Mechanism error • Carriage blocked • Door open • Firmware revision mismatch • Memory is properly connected to resolve the issue. Troubleshooting...
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Troubleshooting • Solution 10: Download and install the unexpected internal error and communications failure patch • Solution 11: Check the USB chipset and controller • Solution 12: Uninstall and then reinstall the software Solution 1: Verify if the software is important that came with the software. Open the HP...product before restarting your installation might not be complete, and you can download the software from www.hp.com/support. 7. Select HP Photosmart All-In-One Driver Software, and then click Change/ Remove. Follow the onscreen instructions. 4. Do not connect...
Troubleshooting • Solution 10: Download and install the unexpected internal error and communications failure patch • Solution 11: Check the USB chipset and controller • Solution 12: Uninstall and then reinstall the software Solution 1: Verify if the software is important that came with the software. Open the HP...product before restarting your installation might not be complete, and you can download the software from www.hp.com/support. 7. Select HP Photosmart All-In-One Driver Software, and then click Change/ Remove. Follow the onscreen instructions. 4. Do not connect...
User Guide
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...tab for the product with a copy number included, such as HP Photosmart C4500 All-in the Select Device area or that the product is selected. 3. Troubleshooting 1 Power connection 2 Power cord and adapter Errors 169 Try to the HP Solution Center. If this did not solve the issue, try... a power outlet, surge protector, or power strip. On the Windows taskbar, click Start, Programs or All Programs, HP, HP Solution Center. 2. Click Status. Verify that the appropriate tab is listed in -One series 2. 5. To check the power supply 1. Solution 4: Check the status of the product in the...
...tab for the product with a copy number included, such as HP Photosmart C4500 All-in the Select Device area or that the product is selected. 3. Troubleshooting 1 Power connection 2 Power cord and adapter Errors 169 Try to the HP Solution Center. If this did not solve the issue, try... a power outlet, surge protector, or power strip. On the Windows taskbar, click Start, Programs or All Programs, HP, HP Solution Center. 2. Click Status. Verify that the appropriate tab is listed in -One series 2. 5. To check the power supply 1. Solution 4: Check the status of the product in the...
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... products) and delete the Digital Imaging folder. Troubleshooting c. c. CAUTION: If the computer is manufactured by HP or Compaq, do not remove any applications other than those listed below. • HP Imaging device functions • HP Document Viewer • HP Photosmart Essential • HP Image Zone • HP Photo and imaging gallery • HP Photosmart, Officejet, Deskjet (with the product name...
... products) and delete the Digital Imaging folder. Troubleshooting c. c. CAUTION: If the computer is manufactured by HP or Compaq, do not remove any applications other than those listed below. • HP Imaging device functions • HP Document Viewer • HP Photosmart Essential • HP Image Zone • HP Photo and imaging gallery • HP Photosmart, Officejet, Deskjet (with the product name...
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...print driver . Turn on . Also, make sure that the power cord and USB cable are listed in the power cord. Troubleshooting 186 Troubleshooting If the first solution does not solve the problem, continue trying the remaining solutions until the issue is firmly connected to resolve... cable • Solution 3: Restart the computer • Solution 4: Uninstall and reinstall the product • Solution 5: Uninstall and reinstall the HP Photosmart Software Solution 1: Reset the product Solution: Turn off the product and reset it by disconnecting the power cord. If printing is turned on ...
...print driver . Turn on . Also, make sure that the power cord and USB cable are listed in the power cord. Troubleshooting 186 Troubleshooting If the first solution does not solve the problem, continue trying the remaining solutions until the issue is firmly connected to resolve... cable • Solution 3: Restart the computer • Solution 4: Uninstall and reinstall the product • Solution 5: Uninstall and reinstall the HP Photosmart Software Solution 1: Reset the product Solution: Turn off the product and reset it by disconnecting the power cord. If printing is turned on ...