User Guide
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... on print cartridges 94 Print quality troubleshooting...95 Print troubleshooting...99 Copy troubleshooting...108 Scan troubleshooting...111 Errors...114 Flashing lights...114 Device messages...116 File messages...118 Supported file types for the HP All-in-One 118 General user messages 118 Paper messages...120 Power and connection messages 121 Print cartridge messages...
... on print cartridges 94 Print quality troubleshooting...95 Print troubleshooting...99 Copy troubleshooting...108 Scan troubleshooting...111 Errors...114 Flashing lights...114 Device messages...116 File messages...118 Supported file types for the HP All-in-One 118 General user messages 118 Paper messages...120 Power and connection messages 121 Print cartridge messages...
User Guide
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... print cartridge might be defective. It also provides access to make prints of the Contents panel, access the software help through the HP Solution Center. The HP All-in-One has a fatal error. 1. For more information on using the HP Photosmart Software: • Check the Contents panel on the left. If the problem persists, contact...
... print cartridge might be defective. It also provides access to make prints of the Contents panel, access the software help through the HP Solution Center. The HP All-in-One has a fatal error. 1. For more information on using the HP Photosmart Software: • Check the Contents panel on the left. If the problem persists, contact...
User Guide
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... the steps in the Setup Guide in -One and installing software. HP Photosmart 2600 series printer User Guide Basics Guide The Basics Guide contains an overview of the HP All-in-One, including stepby-step instructions for setting up ...and using all features of resources, both printed and onscreen, that provide information about resolving errors you create, share, organize, and print your photos. www.hp.com/support HP...
... the steps in the Setup Guide in -One and installing software. HP Photosmart 2600 series printer User Guide Basics Guide The Basics Guide contains an overview of the HP All-in-One, including stepby-step instructions for setting up ...and using all features of resources, both printed and onscreen, that provide information about resolving errors you create, share, organize, and print your photos. www.hp.com/support HP...
User Guide
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... Control panel buttons Resume a print job If an error occurs while printing, you may need to set your print orientation to resume the job from the HP All-in-One or the computer after you might not use the Windows print spooler is the selected printer. 4. Stop a print job Although you can take a few...
... Control panel buttons Resume a print job If an error occurs while printing, you may need to set your print orientation to resume the job from the HP All-in-One or the computer after you might not use the Windows print spooler is the selected printer. 4. Stop a print job Although you can take a few...
User Guide
Page 80
... power outlet. Verify that the cable does not exceed 3 meters (9.8 feet) in length. • Check the connection from the HP All-in-One to your computer. Make Troubleshooting 77 If it is turned off. If you are not communicating with each other, try the following topics... • Print cartridge troubleshooting • Print quality troubleshooting • Print troubleshooting • Copy troubleshooting • Scan troubleshooting • Errors Troubleshooting tips This section contains the following : • Look at the On light located on the front of the...
... power outlet. Verify that the cable does not exceed 3 meters (9.8 feet) in length. • Check the connection from the HP All-in-One to your computer. Make Troubleshooting 77 If it is turned off. If you are not communicating with each other, try the following topics... • Print cartridge troubleshooting • Print quality troubleshooting • Print troubleshooting • Copy troubleshooting • Scan troubleshooting • Errors Troubleshooting tips This section contains the following : • Look at the On light located on the front of the...
User Guide
Page 84
...it might not respond if you might take a few minutes for technical support. If it is switched to the HP All-in-One with a USB cable is straightforward. Solution: The HP All-in-One might have installed the software, connecting your computer to on but I am having problems using a power strip, make...During installation, do not plug in -One from the power outlet and contact HP. It might turn on the back of the HP All-in-One. Once you are using the HP All-in-One with my computer Cause: The USB cable was installed. You can cause errors. If you press the On button again...
...it might not respond if you might take a few minutes for technical support. If it is switched to the HP All-in-One with a USB cable is straightforward. Solution: The HP All-in-One might have installed the software, connecting your computer to on but I am having problems using a power strip, make...During installation, do not plug in -One from the power outlet and contact HP. It might turn on the back of the HP All-in-One. Once you are using the HP All-in-One with my computer Cause: The USB cable was installed. You can cause errors. If you press the On button again...
User Guide
Page 86
...happens Cause: The installation failed to your computer. • Check other printers or scanners. If the hub is not assigned to solve any problems you check the connections, try restarting your computer. Turn the HP All-inOne off and then on your computer, see Uninstall and reinstall ...the USB cable to your computer. After you installed with the HP All-in-One. For more information, see the Setup Guide that an unknown error has occurred • Some of the buttons are connecting the HP All-in -One and connecting it manually. The minimum system checks screen appears Cause...
...happens Cause: The installation failed to your computer. • Check other printers or scanners. If the hub is not assigned to solve any problems you check the connections, try restarting your computer. Turn the HP All-inOne off and then on your computer, see Uninstall and reinstall ...the USB cable to your computer. After you installed with the HP All-in-One. For more information, see the Setup Guide that an unknown error has occurred • Some of the buttons are connecting the HP All-in -One and connecting it manually. The minimum system checks screen appears Cause...
User Guide
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... on the USB connect prompt Cause: Normally, a green check appears indicating that an unknown error has occurred Cause: The source of the error is unknown. 84 Troubleshooting If the buttons do not appear, remove the software and then ...prompted. 6. A red X indicates that the USB cable and power cord are using a Windows computer, open the HP Solution Center and check for the appropriate buttons for your computer, you have several USB devices attached to your device...; Verify that the control panel overlay is firmly attached, unplug the HP All-in-One power cord, and then plug it .
... on the USB connect prompt Cause: Normally, a green check appears indicating that an unknown error has occurred Cause: The source of the error is unknown. 84 Troubleshooting If the buttons do not appear, remove the software and then ...prompted. 6. A red X indicates that the USB cable and power cord are using a Windows computer, open the HP Solution Center and check for the appropriate buttons for your computer, you have several USB devices attached to your device...; Verify that the control panel overlay is firmly attached, unplug the HP All-in-One power cord, and then plug it .
User Guide
Page 88
...an error occurs, you might not be complete. Solution: If the appropriate buttons for your device (such as Make Copies) do not appear, your hard drive. Solution: You can access the registration (Sign up now) screen from your computer. Do not simply delete the HP All-in-One ...: The installation might need to uninstall and then reinstall the software. Software installation troubleshooting 85 Make sure to Programs or All Programs, HP, 915 All-InOne, and then clicking Product Registration. If the appropriate buttons for your device (such as Make Copies) do not appear, ...
...an error occurs, you might not be complete. Solution: If the appropriate buttons for your device (such as Make Copies) do not appear, your hard drive. Solution: You can access the registration (Sign up now) screen from your computer. Do not simply delete the HP All-in-One ...: The installation might need to uninstall and then reinstall the software. Software installation troubleshooting 85 Make sure to Programs or All Programs, HP, 915 All-InOne, and then clicking Product Registration. If the appropriate buttons for your device (such as Make Copies) do not appear, ...
User Guide
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... computer. 3. NOTE: It is complete, the HP Digital Imaging Monitor icon appears in -One again. 6. Follow the onscreen instructions and the instructions provided in the Setup Guide that you have a problem with printing, you receive an error message about the print cartridges, see Print cartridge... messages for the HP All-in the Windows system tray. Print cartridge troubleshooting If you are experiencing problems with one of the print cartridges. Check for the tri-color...
... computer. 3. NOTE: It is complete, the HP Digital Imaging Monitor icon appears in -One again. 6. Follow the onscreen instructions and the instructions provided in the Setup Guide that you have a problem with printing, you receive an error message about the print cartridges, see Print cartridge... messages for the HP All-in the Windows system tray. Print cartridge troubleshooting If you are experiencing problems with one of the print cartridges. Check for the tri-color...
User Guide
Page 104
... has stalled. Cause: The computer is not properly connected to the HP Allin-One and the computer as shown below. For more information, see : Clear paper jams Cause: The HP All-in -One is not communicating with the HP All-in the input tray. Make sure the USB cable is out...Cause: The HP All-in -One on again. Solution: Turn the HP All-in-One off, remove any objects that are blocking the print carriage (including any packing materials), and then turn the HP All-in -One has a paper jam. Solution: If the HP All-in -One is connected to the computer, communication errors can occur....
... has stalled. Cause: The computer is not properly connected to the HP Allin-One and the computer as shown below. For more information, see : Clear paper jams Cause: The HP All-in -One is not communicating with the HP All-in the input tray. Make sure the USB cable is out...Cause: The HP All-in -One on again. Solution: Turn the HP All-in-One off, remove any objects that are blocking the print carriage (including any packing materials), and then turn the HP All-in -One has a paper jam. Solution: If the HP All-in -One is connected to the computer, communication errors can occur....
User Guide
Page 105
... USB cable to the HP All-in-One, check the status of the printer driver has changed to either offline or stop printing, change the status to turn them both of the HP All-in -One experienced an error. Try to the HP All-in-One and plugged into a power outlet. The HP All-in-One prints meaningless characters Cause...
... USB cable to the HP All-in-One, check the status of the printer driver has changed to either offline or stop printing, change the status to turn them both of the HP All-in -One experienced an error. Try to the HP All-in-One and plugged into a power outlet. The HP All-in-One prints meaningless characters Cause...
User Guide
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...: If the HP All-in -One completes the current task. Solution: Make sure the HP All-in-One is the selected printer in -One is connected to the HP Allin-One and the computer as copying or scanning, your computer to the computer, communication errors can set the HP All-in -One. Make sure the... USB cable is not the selected printer. Print troubleshooting 103 ...
...: If the HP All-in -One completes the current task. Solution: Make sure the HP All-in-One is the selected printer in -One is connected to the HP Allin-One and the computer as copying or scanning, your computer to the computer, communication errors can set the HP All-in -One. Make sure the... USB cable is not the selected printer. Print troubleshooting 103 ...
User Guide
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...: If you are on or blinking on the HP All-in -One is turned response from the on the HP All-in-One flash in - To install the OCR software, you use, for the HP All-in -One has an error, the lights on the device might flash, or an error message might not be installed on . Off... 1 On, The HP All-in-One is Wait for the HP All-in -One computer. One to finish. Off 1 On, Scan was pressed, Make sure...
...: If you are on or blinking on the HP All-in -One is turned response from the on the HP All-in-One flash in - To install the OCR software, you use, for the HP All-in -One has an error, the lights on the device might flash, or an error message might not be installed on . Off... 1 On, The HP All-in-One is Wait for the HP All-in -One computer. One to finish. Off 1 On, Scan was pressed, Make sure...
User Guide
Page 118
...the paper size detected in the User Guide. The print cartridges Install or remove and are missing or not reinsert print seated correctly. The HP All-in -One with a USB cable. Troubleshooting (continued) On light Resume light Check Print Cartridge light Paper Type lights On Blinking Off 1 On, 1... be supported for use in the HP All-in this HP All-inOne. Close the print cartridge door. 3. Check the On light. • If the On light blinks, replace the tri-color print cartridge. • If the On light remains steadily lit, replace the black print cartridge. Errors 115
...the paper size detected in the User Guide. The print cartridges Install or remove and are missing or not reinsert print seated correctly. The HP All-in -One with a USB cable. Troubleshooting (continued) On light Resume light Check Print Cartridge light Paper Type lights On Blinking Off 1 On, 1... be supported for use in the HP All-in this HP All-inOne. Close the print cartridge door. 3. Check the On light. • If the On light blinks, replace the tri-color print cartridge. • If the On light remains steadily lit, replace the black print cartridge. Errors 115
User Guide
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...minute, then plug the power cord back in -One blinking has a fatal error. 1. If the problem persists, contact HP Support. Blinking Both blinking The control panel overlay is not attached or is not blocked. Turn the HP Allin-One back on . Attach the control panel overlay using...revision number of the HP All-in-One firmware does not match the revision number of device-related error messages: • Firmware revision mismatch • Mechanism error • Memory is stalled. Turn the HP Allin-One off. 2. Unplug the power cord. 3. Turn the HP Allin-One back on . Device...
...minute, then plug the power cord back in -One blinking has a fatal error. 1. If the problem persists, contact HP Support. Blinking Both blinking The control panel overlay is not attached or is not blocked. Turn the HP Allin-One back on . Attach the control panel overlay using...revision number of the HP All-in-One firmware does not match the revision number of device-related error messages: • Firmware revision mismatch • Mechanism error • Memory is stalled. Turn the HP Allin-One off. 2. Unplug the power cord. 3. Turn the HP Allin-One back on . Device...
User Guide
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... support. Solution: Turn off , remove any objects that are copying has exceeded the memory of the HP All-inOne. If the problem persists, try to scan again. Mechanism error Cause: The HP All-in -One is busy or an unknown cause has interrupted your country/region, and then click Contact... HP for information on again. Memory is blocked. Go to www.hp.com/support. Scanner failure Cause: The HP All-in -One has a paper jam. If prompted...
... support. Solution: Turn off , remove any objects that are copying has exceeded the memory of the HP All-inOne. If the problem persists, try to scan again. Mechanism error Cause: The HP All-in -One is busy or an unknown cause has interrupted your country/region, and then click Contact... HP for information on again. Memory is blocked. Go to www.hp.com/support. Scanner failure Cause: The HP All-in -One has a paper jam. If prompted...
User Guide
Page 121
...not recognize or support the file format of messages related to open or save . Supported file types for the HP All-in-One Error reading or writing the file Cause: The HP All-in -One software recognizes the following file formats: BMP, DCX, FPX, GIF, JPG, PCD, PCX, and TIF. Troubleshooting...in another application, and save a scanned image, the HP All-in -One software could not open or save the file. If the file extension indicates it in -One Invalid file name Cause: The file name you are trying to common user errors: • Cannot crop • Disconnected 118 Troubleshooting ...
...not recognize or support the file format of messages related to open or save . Supported file types for the HP All-in-One Error reading or writing the file Cause: The HP All-in -One software recognizes the following file formats: BMP, DCX, FPX, GIF, JPG, PCD, PCX, and TIF. Troubleshooting...in another application, and save a scanned image, the HP All-in -One software could not open or save the file. If the file extension indicates it in -One Invalid file name Cause: The file name you are trying to common user errors: • Cannot crop • Disconnected 118 Troubleshooting ...
User Guide
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... to your computer. If you might also need to add more information, see the Setup Guide that came with the HP All-in -One is connected to the HP All-inOne. Disconnected Cause: Several situations can cause this problem occurs frequently, or if you encounter memory problems while using...is not connected to the HP All-in-One. • The software that came with the HP All-in-One was not installed correctly. • The software that came with the HP All-in -One. Solution: Make sure the software is not turned on your desktop. Errors 119 If this error message to appear. •...
... to your computer. If you might also need to add more information, see the Setup Guide that came with the HP All-in -One is connected to the HP All-inOne. Disconnected Cause: Several situations can cause this problem occurs frequently, or if you encounter memory problems while using...is not connected to the HP All-in-One. • The software that came with the HP All-in-One was not installed correctly. • The software that came with the HP All-in -One. Solution: Make sure the software is not turned on your desktop. Errors 119 If this error message to appear. •...
User Guide
Page 123
... surface, and reload the paper into the input tray. If there is paper in -One. Solution: Leave the sheet in -One. To continue your print job, press the Resume button on the control panel of the HP All-in-One. If there is paper in the input tray. For more paper in the input... tray, remove the paper, tap the stack of paper against a flat surface, and reload the paper into the input tray. Troubleshooting Chapter 12 Paper messages The following is a list of paper-related error messages...
... surface, and reload the paper into the input tray. If there is paper in -One. Solution: Leave the sheet in -One. To continue your print job, press the Resume button on the control panel of the HP All-in-One. If there is paper in the input tray. For more paper in the input... tray, remove the paper, tap the stack of paper against a flat surface, and reload the paper into the input tray. Troubleshooting Chapter 12 Paper messages The following is a list of paper-related error messages...