Wired/Wireless Networking Guide
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...you have a USB cable readily accessible. To check the Ethernet connection on . Solving wireless (802.11) problems 7 HP Officejet 6500 All-in the window. Select Network Setup, and then select Wireless Network Test. Run the Network Diagnostic Tool (Windows) If the previous steps do ...and have successfully installed the HP Solution Center software on your computer. HP Officejet Pro 8000 Printer Series On the HP device's control panel, press and hold the ( ) Wireless button, press ( ) Resume button two times, and then release all buttons. Advanced troubleshooting If you still do ...
...you have a USB cable readily accessible. To check the Ethernet connection on . Solving wireless (802.11) problems 7 HP Officejet 6500 All-in the window. Select Network Setup, and then select Wireless Network Test. Run the Network Diagnostic Tool (Windows) If the previous steps do ...and have successfully installed the HP Solution Center software on your computer. HP Officejet Pro 8000 Printer Series On the HP device's control panel, press and hold the ( ) Wireless button, press ( ) Resume button two times, and then release all buttons. Advanced troubleshooting If you still do ...
Wired/Wireless Networking Guide
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... or scanning). Click Start, click Control Panel, and then double-click Printers. 2. Do one of the HP device as it was successful. Click System Preferences in the window that the... computer and HP Officejet/Officejet Pro device to communicate with HP devices" on page 12. If you cannot access the EWS or are still having problems using the HP device (for additional troubleshooting help. 4....device, your firewall might be interfering. Solving wireless (802.11) problems 9 If you can check the HP device's status from using the HP device over the network, continue to the next...
... or scanning). Click Start, click Control Panel, and then double-click Printers. 2. Do one of the HP device as it was successful. Click System Preferences in the window that the... computer and HP Officejet/Officejet Pro device to communicate with HP devices" on page 12. If you cannot access the EWS or are still having problems using the HP device (for additional troubleshooting help. 4....device, your firewall might be interfering. Solving wireless (802.11) problems 9 If you can check the HP device's status from using the HP device over the network, continue to the next...
User Guide
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...147 Clean the sensor...148 Clean the sensor windows on the ink cartridges 149 Advanced printhead maintenance 151 Clean the printhead...151 Align the printer...152 Usage information collection 153 Print and evaluate a print quality report 154 To print a print quality report 154 To evaluate the ...white streaks in the bars 157 Bar colors are not uniform 157 Large Black Font Text 158 Alignment Patters...158 Clean the device...159 Clean the scanner glass 159 Clean the exterior...160 Clean the automatic document feeder 160 General troubleshooting tips and resources 163 Solve printing ...
...147 Clean the sensor...148 Clean the sensor windows on the ink cartridges 149 Advanced printhead maintenance 151 Clean the printhead...151 Align the printer...152 Usage information collection 153 Print and evaluate a print quality report 154 To print a print quality report 154 To evaluate the ...white streaks in the bars 157 Bar colors are not uniform 157 Large Black Font Text 158 Alignment Patters...158 Clean the device...159 Clean the scanner glass 159 Clean the exterior...160 Clean the automatic document feeder 160 General troubleshooting tips and resources 163 Solve printing ...
User Guide
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... The fax test failed...204 Solve network problems...217 Solve wireless problems (some models only 217 Basic wireless troubleshooting 218 Advanced wireless troubleshooting 218 Make sure your computer is connected to your network 219 Make sure that the HP device is connected to your network 220 Check to see... communication 221 Make sure the HP device is online and ready 221 Your wireless router is using a hidden SSID 222 Make sure the wireless version of the HP device is set as the default printer driver (Windows only)...222 Make sure the HP Network Devices Support service is running...
... The fax test failed...204 Solve network problems...217 Solve wireless problems (some models only 217 Basic wireless troubleshooting 218 Advanced wireless troubleshooting 218 Make sure your computer is connected to your network 219 Make sure that the HP device is connected to your network 220 Check to see... communication 221 Make sure the HP device is online and ready 221 Your wireless router is using a hidden SSID 222 Make sure the wireless version of the HP device is set as the default printer driver (Windows only)...222 Make sure the HP Network Devices Support service is running...
User Guide
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...Cartridge Problem...237 Paper Mismatch...237 The cartridge cradle cannot move 238 Paper Jam...238 Paper Jam...238 The printer is no longer acceptable 236 The amount of paper 238 Incompatible Cartridge(s 238 Incompatible Cartridge(s 238 Incompatible Cartridge(s 238... install when print quality is out of ink in the following cartridges are in Wrong Slot - HP recommends you have replacement cartridges available to be required soon. Troubleshoot installation issues 225 Hardware installation suggestions 225 Software installation suggestions 226 Clear jams...227 Clear paper jams...
...Cartridge Problem...237 Paper Mismatch...237 The cartridge cradle cannot move 238 Paper Jam...238 Paper Jam...238 The printer is no longer acceptable 236 The amount of paper 238 Incompatible Cartridge(s 238 Incompatible Cartridge(s 238 Incompatible Cartridge(s 238... install when print quality is out of ink in the following cartridges are in Wrong Slot - HP recommends you have replacement cartridges available to be required soon. Troubleshoot installation issues 225 Hardware installation suggestions 225 Software installation suggestions 226 Clear jams...227 Clear paper jams...
User Guide
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...the onscreen Help. Print Wireless Network Test Report - only for printers with wireless capability c. The features available in the desktop. - Open the Solution Center using one of each session (such... to perform network troubleshooting b. however, some cookies are cleared at the end of these methods: Double-click the Solution Center icon in the HP Solution Center vary ...the cookie that feature does not appear in the HP Solution Center. Utilities: a. View Wireless Network Tutorial - View Wireless Network FAQs - only for printers with a particular feature, then the icon for ...
...the onscreen Help. Print Wireless Network Test Report - only for printers with wireless capability c. The features available in the desktop. - Open the Solution Center using one of each session (such... to perform network troubleshooting b. however, some cookies are cleared at the end of these methods: Double-click the Solution Center icon in the HP Solution Center vary ...the cookie that feature does not appear in the HP Solution Center. Utilities: a. View Wireless Network Tutorial - View Wireless Network FAQs - only for printers with a particular feature, then the icon for ...
User Guide
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...icon for the ink cartridges. Understand the printer status page Use the Printer Status page to: • View current device information and ink cartridge status • Help troubleshoot problems The Printer Status page also contains a log of the menu bar, type HP Device Manager in the box, and ...then click the HP Device Manager entry. 2. Click the HP Device Manager icon in the Dock, click the Spotlight icon...
...icon for the ink cartridges. Understand the printer status page Use the Printer Status page to: • View current device information and ink cartridge status • Help troubleshoot problems The Printer Status page also contains a log of the menu bar, type HP Device Manager in the box, and ...then click the HP Device Manager entry. 2. Click the HP Device Manager icon in the Dock, click the Spotlight icon...
User Guide
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...and manage By trusting all wireless devices on the local subnet (sometimes called the "scope" or "zone"). Turn on your firewall's list of one another. For more information, see printer status on your computer The firewall might be preventing your HP device from large masonry structures...the chances for an option to see General troubleshooting tips and resources. If you have the option to trust computers on the local subnet, computers and devices in the device. 2. Guidelines for reducing interference on a wireless network The following steps: Reset the administrator ...
...and manage By trusting all wireless devices on the local subnet (sometimes called the "scope" or "zone"). Turn on your firewall's list of one another. For more information, see printer status on your computer The firewall might be preventing your HP device from large masonry structures...the chances for an option to see General troubleshooting tips and resources. If you have the option to trust computers on the local subnet, computers and devices in the device. 2. Guidelines for reducing interference on a wireless network The following steps: Reset the administrator ...
User Guide
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... • Turn off the product by pressing the Power button. Wait until they are needed. • Store ink cartridges in -one , the print carriage might not return to the correct position causing problems with crumpled newspaper to prevent the print carriage from moving during ... printhead unnecessarily. For information about 144 Maintain and troubleshoot Chapter 9 Information on ink cartridges and the printhead The following to prevent ink leaking from the print carriage or other damage from the HP Solution Center, Toolbox (Windows), the HP Printer Utility (Mac OS X), or the embedded Web ...
... • Turn off the product by pressing the Power button. Wait until they are needed. • Store ink cartridges in -one , the print carriage might not return to the correct position causing problems with crumpled newspaper to prevent the print carriage from moving during ... printhead unnecessarily. For information about 144 Maintain and troubleshoot Chapter 9 Information on ink cartridges and the printhead The following to prevent ink leaking from the print carriage or other damage from the HP Solution Center, Toolbox (Windows), the HP Printer Utility (Mac OS X), or the embedded Web ...
User Guide
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...Web server 1. You might want to use this feature when the printer status report shows streaking or white lines through any button to return to the Tools menu. In the HP Solution Center, click Settings. 152 Maintain and troubleshoot Press the down list in the Print Quality section, and then ...until you are two stages of cleaning, try aligning the printer. To clean the printhead from the drop-down arrow button to highlight Tools, and then press OK. 4. The product aligns the printhead. 5. Press any of the blocks of color or if you are satisfied with your printouts. After ...
...Web server 1. You might want to use this feature when the printer status report shows streaking or white lines through any button to return to the Tools menu. In the HP Solution Center, click Settings. 152 Maintain and troubleshoot Press the down list in the Print Quality section, and then ...until you are two stages of cleaning, try aligning the printer. To clean the printhead from the drop-down arrow button to highlight Tools, and then press OK. 4. The product aligns the printhead. 5. Press any of the blocks of color or if you are satisfied with your printouts. After ...
User Guide
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...Large-Font Type - Alignment Patters If the color bars and large font text look at the large-font text above the color bars. 158 Maintain and troubleshoot Large Black Font Text Look at the alignment pattern directly above the color blocks. To avoid curl, store all paper... Example of bad Large-Font Type - clean the printer. If the colors get worse, contact HP - If the colors seem to be replaced. If there are ragged on one end - If the printer was recently transported at a high altitude, try aligning the printer. I ABCDEFG abcdefg The type should be improving, ...
...Large-Font Type - Alignment Patters If the color bars and large font text look at the large-font text above the color bars. 158 Maintain and troubleshoot Large Black Font Text Look at the alignment pattern directly above the color blocks. To avoid curl, store all paper... Example of bad Large-Font Type - clean the printer. If the colors get worse, contact HP - If the colors seem to be replaced. If there are ragged on one end - If the printer was recently transported at a high altitude, try aligning the printer. I ABCDEFG abcdefg The type should be improving, ...
User Guide
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...• Solve scan problems • Solve fax problems • Solve network problems • Solve wireless problems (some models only) • Solve photo (memory card) problems • Troubleshoot installation issues Solve printing problems This section contains the following topics: • The device shuts down unexpectedly..., see Electrical specifications. • Media is loaded correctly in the input tray and is set it as the current or default printer. Make sure the device is connected firmly to the device. Chapter 9 • Power cord and other cables are working, and...
...• Solve scan problems • Solve fax problems • Solve network problems • Solve wireless problems (some models only) • Solve photo (memory card) problems • Troubleshoot installation issues Solve printing problems This section contains the following topics: • The device shuts down unexpectedly..., see Electrical specifications. • Media is loaded correctly in the input tray and is set it as the current or default printer. Make sure the device is connected firmly to the device. Chapter 9 • Power cord and other cables are working, and...
User Guide
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... the problem persists, visit the HP Web site (www.hp.com/ support) for the latest troubleshooting information, or product fixes and updates. When you improperly turn off a power strip. When the printhead overheats, the printer slows down to allow it to... replace the ink cartridges until the Power light turns off before unplugging the power cord or turning off the HP all -in -one...
... the problem persists, visit the HP Web site (www.hp.com/ support) for the latest troubleshooting information, or product fixes and updates. When you improperly turn off a power strip. When the printhead overheats, the printer slows down to allow it to... replace the ink cartridges until the Power light turns off before unplugging the power cord or turning off the HP all -in -one...
User Guide
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... ink cartridges are not low on paper-feed problems, see Set minimum margins. Check the color print settings Make sure Print in the file Check the file to minimize the effects of the...and print quality issues. Also, it is recommended that you improperly turn off the HP all -in the printer driver match the page size of USB cable High electromagnetic fields (such as those... selected in -one , the print carriage might not return to printouts. NOTE: Turn off the HP all -in the print driver. For more information, see Load media. 166 Maintain and troubleshoot For more information...
... ink cartridges are not low on paper-feed problems, see Set minimum margins. Check the color print settings Make sure Print in the file Check the file to minimize the effects of the...and print quality issues. Also, it is recommended that you improperly turn off the HP all -in the printer driver match the page size of USB cable High electromagnetic fields (such as those... selected in -one , the print carriage might not return to printouts. NOTE: Turn off the HP all -in the print driver. For more information, see Load media. 166 Maintain and troubleshoot For more information...
User Guide
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...8226; The margins are not printing as those generated by the inability of media loaded in my document came out while printing Print troubleshooting 167 See the release notes for known software conflicts, refer to interpret print settings properly. For more information, see Change print settings.... Check the page-orientation setting Make sure the media size and page orientation selected in the application match the settings in the printer driver match the size of the application to the application's documentation, or contact the software manufacturer for the document do not work...
...8226; The margins are not printing as those generated by the inability of media loaded in my document came out while printing Print troubleshooting 167 See the release notes for known software conflicts, refer to interpret print settings properly. For more information, see Change print settings.... Check the page-orientation setting Make sure the media size and page orientation selected in the application match the settings in the printer driver match the size of the application to the application's documentation, or contact the software manufacturer for the document do not work...
User Guide
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... Load paper in the rollers. Cause: The flaps might get caught in the input tray • Solution 3: Select the correct printer 168 Maintain and troubleshoot If this did not solve the issue, try the next solution. Cause: A stack of envelope was loaded incorrectly. Chapter 9 ...did not solve the issue, try the next solution. Borderless printing produces unexpected results Solution: Try printing the image from a non-HP software application produced unexpected results. Cause: Printing a borderless image from the photo imaging software that came with the most likely solution...
... Load paper in the rollers. Cause: The flaps might get caught in the input tray • Solution 3: Select the correct printer 168 Maintain and troubleshoot If this did not solve the issue, try the next solution. Cause: A stack of envelope was loaded incorrectly. Chapter 9 ...did not solve the issue, try the next solution. Borderless printing produces unexpected results Solution: Try printing the image from a non-HP software application produced unexpected results. Cause: Printing a borderless image from the photo imaging software that came with the most likely solution...
User Guide
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...the product Solution 1: Turn on the product Solution: Look at the Power light located on the product. To check the printer driver status ▲ In the HP Solution Center, click the Status tab. Press the Power button to turn on the product. Solution 2: Load paper in the...stop printing. For more information, see: Load media Cause: The product was not the selected printer. If this did not solve the issue, try the next solution. Print troubleshooting 169 • Solution 4: Check the printer driver status • Solution 5: Wait until the product completes the current operation • ...
...the product Solution 1: Turn on the product Solution: Look at the Power light located on the product. To check the printer driver status ▲ In the HP Solution Center, click the Status tab. Press the Power button to turn on the product. Solution 2: Load paper in the...stop printing. For more information, see: Load media Cause: The product was not the selected printer. If this did not solve the issue, try the next solution. Print troubleshooting 169 • Solution 4: Check the printer driver status • Solution 5: Wait until the product completes the current operation • ...
User Guide
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...in the queue after you sent a print job to the product, check the product display to move will damage the printer. 170 Maintain and troubleshoot From your print job will move if it has been cancelled. If the carriage is stuck, forcing it is performing ...another task. Some documents take a long time to force the print carriage. Solution 6: Remove all cancelled print jobs from the queue Solution: A print job might remain in the queue, try one...
...in the queue after you sent a print job to the product, check the product display to move will damage the printer. 170 Maintain and troubleshoot From your print job will move if it has been cancelled. If the carriage is stuck, forcing it is performing ...another task. Some documents take a long time to force the print carriage. Solution 6: Remove all cancelled print jobs from the queue Solution: A print job might remain in the queue, try one...
User Guide
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...: Load media Cause: The product was turned off . Chapter 9 Cause: The document was not the selected printer. 172 Maintain and troubleshoot Press the Power button to the product and plugged into a power outlet. Solution 3: Select the correct printer Solution: Make sure you select Print in the input tray • Solution 3: Select the correct...
...: Load media Cause: The product was turned off . Chapter 9 Cause: The document was not the selected printer. 172 Maintain and troubleshoot Press the Power button to the product and plugged into a power outlet. Solution 3: Select the correct printer Solution: Make sure you select Print in the input tray • Solution 3: Select the correct...
User Guide
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...; Disconnect the USB cable from the queue Solution: A print job might have changed . Print troubleshooting 173 Solution 6: Remove all cancelled print jobs from the product, restart the computer, and then ... . If this did not solve the issue, try one job before it has been cancelled. The device must finish one or both of the printer driver had changed to the product. • Shut...another task such as copying or scanning, your computer, open the printer folder and see if there are using HP Officejet 6500 E709a/E709d, you are any messages. If the print job remains ...
...; Disconnect the USB cable from the queue Solution: A print job might have changed . Print troubleshooting 173 Solution 6: Remove all cancelled print jobs from the product, restart the computer, and then ... . If this did not solve the issue, try one job before it has been cancelled. The device must finish one or both of the printer driver had changed to the product. • Shut...another task such as copying or scanning, your computer, open the printer folder and see if there are using HP Officejet 6500 E709a/E709d, you are any messages. If the print job remains ...