Wired/Wireless Networking Guide
Page 7
...Help button in -One Series a. HP Officejet 6500 All-in the window. On the HP device's control panel, press the Setup ( ) button. Select Network Setup, and then select Wireless Network Test. Position...the following suggestions in the Basic troubleshooting section and are on a Macintosh computer, click System Preferences in the list of the HP Officejet/ Officejet Pro device is working correctly, ... where the Ethernet cable from the HP device control panel: HP Officejet 6000 Printer Series On the HP device's control panel, press and hold the ( ) Wireless button, press ( ) Resume button...
...Help button in -One Series a. HP Officejet 6500 All-in the window. On the HP device's control panel, press the Setup ( ) button. Select Network Setup, and then select Wireless Network Test. Position...the following suggestions in the Basic troubleshooting section and are on a Macintosh computer, click System Preferences in the list of the HP Officejet/ Officejet Pro device is working correctly, ... where the Ethernet cable from the HP device control panel: HP Officejet 6000 Printer Series On the HP device's control panel, press and hold the ( ) Wireless button, press ( ) Resume button...
Wired/Wireless Networking Guide
Page 9
..."Configure your firewall to work with HP devices" on page 12. If the printers on page 12. Try using the HP device over the network, continue to access the Internet (for additional troubleshooting help. 4. If you normally use...wireless (802.11) problems 9 Click Start, point to access the EWS. Mac OS 1. For more information see "Configure your firewall to work with HP devices" on page 12. To check the HP device's status, complete the following , depending on your computer and then try using the HP device over the network. Make sure the HP Officejet/Officejet...
..."Configure your firewall to work with HP devices" on page 12. If the printers on page 12. Try using the HP device over the network, continue to access the Internet (for additional troubleshooting help. 4. If you normally use...wireless (802.11) problems 9 Click Start, point to access the EWS. Mac OS 1. For more information see "Configure your firewall to work with HP devices" on page 12. To check the HP device's status, complete the following , depending on your computer and then try using the HP device over the network. Make sure the HP Officejet/Officejet...
User Guide
Page 10
...147 Clean the sensor...148 Clean the sensor windows on the ink cartridges 149 Advanced printhead maintenance 151 Clean the printhead...151 Align the printer...152 Usage information collection 153 Print and evaluate a print quality report 154 To print a print quality report 154 To evaluate the ...white streaks in the bars 157 Bar colors are not uniform 157 Large Black Font Text 158 Alignment Patters...158 Clean the device...159 Clean the scanner glass 159 Clean the exterior...160 Clean the automatic document feeder 160 General troubleshooting tips and resources 163 Solve printing ...
...147 Clean the sensor...148 Clean the sensor windows on the ink cartridges 149 Advanced printhead maintenance 151 Clean the printhead...151 Align the printer...152 Usage information collection 153 Print and evaluate a print quality report 154 To print a print quality report 154 To evaluate the ...white streaks in the bars 157 Bar colors are not uniform 157 Large Black Font Text 158 Alignment Patters...158 Clean the device...159 Clean the scanner glass 159 Clean the exterior...160 Clean the automatic document feeder 160 General troubleshooting tips and resources 163 Solve printing ...
User Guide
Page 11
... The fax test failed...204 Solve network problems...217 Solve wireless problems (some models only 217 Basic wireless troubleshooting 218 Advanced wireless troubleshooting 218 Make sure your computer is connected to your network 219 Make sure that the HP device is connected to your network 220 Check to see... communication 221 Make sure the HP device is online and ready 221 Your wireless router is using a hidden SSID 222 Make sure the wireless version of the HP device is set as the default printer driver (Windows only)...222 Make sure the HP Network Devices Support service is running...
... The fax test failed...204 Solve network problems...217 Solve wireless problems (some models only 217 Basic wireless troubleshooting 218 Advanced wireless troubleshooting 218 Make sure your computer is connected to your network 219 Make sure that the HP device is connected to your network 220 Check to see... communication 221 Make sure the HP device is online and ready 221 Your wireless router is using a hidden SSID 222 Make sure the wireless version of the HP device is set as the default printer driver (Windows only)...222 Make sure the HP Network Devices Support service is running...
User Guide
Page 12
... Ink system failure...236 Cartridge Problem...237 The following cartridge appears to print...241 General printer error...241 A HP supplies and accessories Order printing supplies online 242 Accessories...242 Supplies...242 Supported ink cartridges 243 HP media...243 8 Troubleshoot installation issues 225 Hardware installation suggestions 225 Software installation suggestions 226 Clear jams...227 Clear...
... Ink system failure...236 Cartridge Problem...237 The following cartridge appears to print...241 General printer error...241 A HP supplies and accessories Order printing supplies online 242 Accessories...242 Supplies...242 Supported ink cartridges 243 HP media...243 8 Troubleshoot installation issues 225 Hardware installation suggestions 225 Software installation suggestions 226 Clear jams...227 Clear...
User Guide
Page 101
...the next time you visit. The HP Solution Center is not equipped with a particular feature, then the icon for a password. You can use the embedded Web server without being an untrusted site. Click through this message to perform network troubleshooting b. Though some features will not ... the Digital Imaging Monitor icon in the desktop. - For example, if you have installed. only for printers with wireless capability Use the HP Solution Center (Windows) On a Windows computer, the HP Solution Center is connected to a network, you can open the EWS, the pages are cleared at the...
...the next time you visit. The HP Solution Center is not equipped with a particular feature, then the icon for a password. You can use the embedded Web server without being an untrusted site. Click through this message to perform network troubleshooting b. Though some features will not ... the Digital Imaging Monitor icon in the desktop. - For example, if you have installed. only for printers with wireless capability Use the HP Solution Center (Windows) On a Windows computer, the HP Solution Center is connected to a network, you can open the EWS, the pages are cleared at the...
User Guide
Page 104
...and recycling used printing supplies. Understand the printer status page Use the Printer Status page to: • View current device information and ink cartridge status • Help troubleshoot problems The Printer Status page also contains a log of the menu bar, type HP Device Manager in the box, and ...then click the HP Device Manager entry. 2. Select the device from the Devices drop-down menu...
...and recycling used printing supplies. Understand the printer status page Use the Printer Status page to: • View current device information and ink cartridge status • Help troubleshoot problems The Printer Status page also contains a log of the menu bar, type HP Device Manager in the box, and ...then click the HP Device Manager entry. 2. Select the device from the Devices drop-down menu...
User Guide
Page 142
... of one another. This is the easiest approach to work with HP devices A personal firewall, which is on the network), or you are using an ad hoc wireless network connection Method 1 1. Turn on your computer. If the HP software cannot find the HP device... during installation (and you know the HP device is security software running Windows, in queue or printer goes offline • Scan communication errors or scanner busy messages • Unable to see General troubleshooting...
... of one another. This is the easiest approach to work with HP devices A personal firewall, which is on the network), or you are using an ad hoc wireless network connection Method 1 1. Turn on your computer. If the HP software cannot find the HP device... during installation (and you know the HP device is security software running Windows, in queue or printer goes offline • Scan communication errors or scanner busy messages • Unable to see General troubleshooting...
User Guide
Page 148
...supplies for the first time. For information about 144 Maintain and troubleshoot The print carriage should not be caused by a clogged printhead. This can check the estimated ink levels from the HP Solution Center, Toolbox (Windows), the HP Printer Utility (Mac OS X), or the embedded Web server. The ... from occurring to replace the cartridges until print quality becomes unacceptable, but a significant decrease in print quality may be the result of one by pressing the Power button located on the product. Related topics • Check the estimated ink levels • Clean the printhead ...
...supplies for the first time. For information about 144 Maintain and troubleshoot The print carriage should not be caused by a clogged printhead. This can check the estimated ink levels from the HP Solution Center, Toolbox (Windows), the HP Printer Utility (Mac OS X), or the embedded Web server. The ... from occurring to replace the cartridges until print quality becomes unacceptable, but a significant decrease in print quality may be the result of one by pressing the Power button located on the product. Related topics • Check the estimated ink levels • Clean the printhead ...
User Guide
Page 156
...from the embedded Web server 1. Press the down arrow button to the Tools menu. Chapter 9 3. Each stage lasts about two minutes, uses one sheet of paper, and uses an increasing amount of cleaning if the print quality is poor. If print quality problems persist after you are ... After each stage, review the quality of cleaning, try aligning the printer. Press any of the blocks of color or if you complete both stages of the printed page. In the HP Solution Center, click Settings. 152 Maintain and troubleshoot Click the Device Services tab. 5. You might want to highlight Tools,...
...from the embedded Web server 1. Press the down arrow button to the Tools menu. Chapter 9 3. Each stage lasts about two minutes, uses one sheet of paper, and uses an increasing amount of cleaning if the print quality is poor. If print quality problems persist after you are ... After each stage, review the quality of cleaning, try aligning the printer. Press any of the blocks of color or if you complete both stages of the printed page. In the HP Solution Center, click Settings. 152 Maintain and troubleshoot Click the Device Services tab. 5. You might want to highlight Tools,...
User Guide
Page 162
...one end - Example of ink, clean the printhead. If this defect occurs right after a new cartridge is not uniform, follow these steps: 1. This will use less ink than a printhead cleaning. clean the printer. If the printer was recently transported at the large-font text above the color bars. 158 Maintain and troubleshoot...- Example of bad Large-Font Type - If the printer was not recently transported, try aligning the printer. If the colors get worse, contact HP - If the type is curled. align the printer. clean the printhead and check if the paper is ...
...one end - Example of ink, clean the printhead. If this defect occurs right after a new cartridge is not uniform, follow these steps: 1. This will use less ink than a printhead cleaning. clean the printer. If the printer was recently transported at the large-font text above the color bars. 158 Maintain and troubleshoot...- Example of bad Large-Font Type - If the printer was not recently transported, try aligning the printer. If the colors get worse, contact HP - If the type is curled. align the printer. clean the printhead and check if the paper is ...
User Guide
Page 168
... • Solve scan problems • Solve fax problems • Solve network problems • Solve wireless problems (some models only) • Solve photo (memory card) problems • Troubleshoot installation issues Solve printing problems This section contains the following topics: • The device shuts down unexpectedly...documentation for Mac OS X (v10.5) open System Preferences, select Print & Fax, and then select the device from the Default Printer drop-down unexpectedly Check the power and power connections Make sure the device is not selected if you are using or restart ...
... • Solve scan problems • Solve fax problems • Solve network problems • Solve wireless problems (some models only) • Solve photo (memory card) problems • Troubleshoot installation issues Solve printing problems This section contains the following topics: • The device shuts down unexpectedly...documentation for Mac OS X (v10.5) open System Preferences, select Print & Fax, and then select the device from the Default Printer drop-down unexpectedly Check the power and power connections Make sure the device is not selected if you are using or restart ...
User Guide
Page 169
... to avoid possible printing delays. When the printhead overheats, the printer slows down to allow it to print Check the system configuration...cartridges. NOTE: Ink level alerts and indicators provide estimates for the latest troubleshooting information, or product fixes and updates. NOTE: Turn off the HP all cables (such as the print quality. Wait until print quality ...A non-recoverable error has occurred Disconnect all -in -one , the print carriage might have insufficient ink. When you improperly turn off the HP all-in -one by pressing the Power button located on the product....
... to avoid possible printing delays. When the printhead overheats, the printer slows down to allow it to print Check the system configuration...cartridges. NOTE: Ink level alerts and indicators provide estimates for the latest troubleshooting information, or product fixes and updates. NOTE: Turn off the HP all cables (such as the print quality. Wait until print quality ...A non-recoverable error has occurred Disconnect all -in -one , the print carriage might have insufficient ink. When you improperly turn off the HP all-in -one by pressing the Power button located on the product....
User Guide
Page 170
... quality settings in the printer driver for the document...more information, see Load media. 166 Maintain and troubleshoot More than 3 meters (9.8 feet) long to ...located on ink. NOTE: Turn off the HP all -in the file Check the file ...margins. Also, it is a blank page in -one by USB cables) can sometimes cause slight distortions ... device. Something on the page is less than one page is being picked For more information, see...8226; Make sure the page settings in the printer driver match the page size of media, ...cord or turning off the HP all -in-one , the print carriage might not return ...
... quality settings in the printer driver for the document...more information, see Load media. 166 Maintain and troubleshoot More than 3 meters (9.8 feet) long to ...located on ink. NOTE: Turn off the HP all -in the file Check the file ...margins. Also, it is a blank page in -one by USB cables) can sometimes cause slight distortions ... device. Something on the page is less than one page is being picked For more information, see...8226; Make sure the page settings in the printer driver match the page size of media, ...cord or turning off the HP all -in-one , the print carriage might not return ...
User Guide
Page 171
... If the text or graphics are cut off at the edge of the page • A blank page came out in the printer driver. Print troubleshooting Use this section to solve these electromagnetic fields. For more information, see Set minimum margins. Also, it is less than the media...The product prints meaningless characters • Nothing happens when I try to print • The pages in my document came out while printing Print troubleshooting 167 Check the media size • Content on a page might be caused by USB cables) can sometimes cause slight distortions to printouts. Check...
... If the text or graphics are cut off at the edge of the page • A blank page came out in the printer driver. Print troubleshooting Use this section to solve these electromagnetic fields. For more information, see Set minimum margins. Also, it is less than the media...The product prints meaningless characters • Nothing happens when I try to print • The pages in my document came out while printing Print troubleshooting 167 Check the media size • Content on a page might be caused by USB cables) can sometimes cause slight distortions to printouts. Check...
User Guide
Page 172
... a non-HP software application produced unexpected results. Cause: The flaps might get caught in the input tray, with the most likely solution first. The product is resolved. • Solution 1: Turn on the product • Solution 2: Load paper in the input tray • Solution 3: Select the correct printer 168 Maintain and troubleshoot Solutions are...
... a non-HP software application produced unexpected results. Cause: The flaps might get caught in the input tray, with the most likely solution first. The product is resolved. • Solution 1: Turn on the product • Solution 2: Load paper in the input tray • Solution 3: Select the correct printer 168 Maintain and troubleshoot Solutions are...
User Guide
Page 173
Cause: The product was turned off . If this did not solve the issue, try the next solution. To check the printer driver status ▲ In the HP Solution Center, click the Status tab. If this did not solve the issue, try the next solution. Cause: The product...Solution 10: Restart the product Solution 1: Turn on the product Solution: Look at the Power light located on the product. Print troubleshooting 169 • Solution 4: Check the printer driver status • Solution 5: Wait until the product completes the current operation • Solution 6: Remove all cancelled print jobs...
Cause: The product was turned off . If this did not solve the issue, try the next solution. To check the printer driver status ▲ In the HP Solution Center, click the Status tab. If this did not solve the issue, try the next solution. Cause: The product...Solution 10: Restart the product Solution 1: Turn on the product Solution: Look at the Power light located on the product. Print troubleshooting 169 • Solution 4: Check the printer driver status • Solution 5: Wait until the product completes the current operation • Solution 6: Remove all cancelled print jobs...
User Guide
Page 174
...product was in the print queue. Cause: A deleted print job was busy with another task such as copying or scanning, your computer, open the printer folder and see : Clear jams Cause: The product had a paper jam. If this did not solve the issue, try to force it has ...try the next solution. If nothing has printed several minutes after it to move freely from one or both of the printer to the other. From your print job will damage the printer. 170 Maintain and troubleshoot Solution 7: Clear the paper jam Solution: Clear the paper jam and remove any messages. The...
...product was in the print queue. Cause: A deleted print job was busy with another task such as copying or scanning, your computer, open the printer folder and see : Clear jams Cause: The product had a paper jam. If this did not solve the issue, try to force it has ...try the next solution. If nothing has printed several minutes after it to move freely from one or both of the printer to the other. From your print job will damage the printer. 170 Maintain and troubleshoot Solution 7: Clear the paper jam Solution: Clear the paper jam and remove any messages. The...
User Guide
Page 176
.... Make sure the power cord is firmly connected to ensure that the printer is turned off . For more information, see: Load media Cause: The product was not the selected printer. 172 Maintain and troubleshoot Cause: The product was out of your different software applications. If it... is not lit, the product is automatically selected when you have selected the correct printer in the File menu of paper. If ...
.... Make sure the power cord is firmly connected to ensure that the printer is turned off . For more information, see: Load media Cause: The product was not the selected printer. 172 Maintain and troubleshoot Cause: The product was out of your different software applications. If it... is not lit, the product is automatically selected when you have selected the correct printer in the File menu of paper. If ...
User Guide
Page 177
... copying or scanning, your computer, open the printer folder and see if there are using HP Officejet 6500 E709a/E709d, you are any messages. If the print job remains in the print queue. Print troubleshooting 173 The device must finish one or both of the printer driver had changed to either offline or stop...Try to see if the cancelled job remains in the queue, try one job before it has been cancelled. If this did not solve the issue, try the next solution. To check the printer driver status ▲ In the HP Solution Center, click the Status tab. If this did not solve ...
... copying or scanning, your computer, open the printer folder and see if there are using HP Officejet 6500 E709a/E709d, you are any messages. If the print job remains in the print queue. Print troubleshooting 173 The device must finish one or both of the printer driver had changed to either offline or stop...Try to see if the cancelled job remains in the queue, try one job before it has been cancelled. If this did not solve the issue, try the next solution. To check the printer driver status ▲ In the HP Solution Center, click the Status tab. If this did not solve ...