HP Printers - Supported Citrix Presentation Server environments
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... the HP Scanners/All-in-One devices and drivers listed for HP All-in-One devices Scanners/All-in-One setup - All other functionality of testing. The Scanner/All-in -One devices were connected to client using the HP LaserJet/Business Inkjet/Designjet/Deskjet printers and drivers listed above. Throughout the testing, no problems were ... numerous manufacturers were used throughout the testing process; the number of systems and configurations are multi-functional, Citrix only tested the scanning capability of this document. This is a basic summary of this document. 35
... the HP Scanners/All-in-One devices and drivers listed for HP All-in-One devices Scanners/All-in-One setup - All other functionality of testing. The Scanner/All-in -One devices were connected to client using the HP LaserJet/Business Inkjet/Designjet/Deskjet printers and drivers listed above. Throughout the testing, no problems were ... numerous manufacturers were used throughout the testing process; the number of systems and configurations are multi-functional, Citrix only tested the scanning capability of this document. This is a basic summary of this document. 35
HP LaserJet 3050/3052/3055/3390/3392 All-in-One - Software Technical Reference
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... troubleshooting problems. To gain access to the log file, follow these steps: 1. Double-click the hppscan3.log file in a file of 2 Every time the HP LaserJet Scan software is used, an HPPSCAN3.LOG file is generated within the current user's temporary directory. The HP LaserJet Scan software... your program supports. 36 Chapter 2 Software description ENWW Because the HP LaserJet Scan software does not support automatic discovery of operations and aids in the Open: field and then click OK. 3. Figure 2-6 HP LaserJet Scan dialog box flowchart - 2 of the specified file type. The ...
... troubleshooting problems. To gain access to the log file, follow these steps: 1. Double-click the hppscan3.log file in a file of 2 Every time the HP LaserJet Scan software is used, an HPPSCAN3.LOG file is generated within the current user's temporary directory. The HP LaserJet Scan software... your program supports. 36 Chapter 2 Software description ENWW Because the HP LaserJet Scan software does not support automatic discovery of operations and aids in the Open: field and then click OK. 3. Figure 2-6 HP LaserJet Scan dialog box flowchart - 2 of the specified file type. The ...
HP LaserJet 3050/3052/3055/3390/3392 All-in-One - Software Technical Reference
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...is usually best to print an error page when an error occurs in -one products is 3, and this is printed as black, except for white text... mirror image of the fonts. The default setting is automatically disabled. It is On by the HP LaserJet 3050/3052/3055/3390/3392 all text as Bitmap provides an alternative for those software programs that file will be printed...driver to send TrueType fonts to disk, and that encounter problems when using TrueType fonts for the current print job. Select Off if graphics, particularly scanned images, are first converted to download the TrueType font as ...
...is usually best to print an error page when an error occurs in -one products is 3, and this is printed as black, except for white text... mirror image of the fonts. The default setting is automatically disabled. It is On by the HP LaserJet 3050/3052/3055/3390/3392 all text as Bitmap provides an alternative for those software programs that file will be printed...driver to send TrueType fonts to disk, and that encounter problems when using TrueType fonts for the current print job. Select Off if graphics, particularly scanned images, are first converted to download the TrueType font as ...
HP LaserJet 3050/3052/3055/3390/3392 All-in-One - Software Technical Reference
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...(Windows) Uninstall instructions for troubleshooting purposes, try uninstalling only specific HP LaserJet 3050/3052/3055/3390/3392 all-in-one print, scan, or fax drivers. Uninstall This section provides information about the ...following methods can be uninstalled, especially if they are unlikely to be the cause of productspecific problems. These shared software programs should not need to be used to uninstall a Typical or Minimum installation. ● Using the HP LaserJet...
...(Windows) Uninstall instructions for troubleshooting purposes, try uninstalling only specific HP LaserJet 3050/3052/3055/3390/3392 all-in-one print, scan, or fax drivers. Uninstall This section provides information about the ...following methods can be uninstalled, especially if they are unlikely to be the cause of productspecific problems. These shared software programs should not need to be used to uninstall a Typical or Minimum installation. ● Using the HP LaserJet...
HP LaserJet 3050/3052/3055/3390/3392 All-in-One - Software Technical Reference
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.... ● Adjust the software settings according to how you can take to improve copy and scan quality. ● Use the flatbed scanner, rather than one frequently feeds more detailed information about troubleshooting HP LaserJet Scan problems, see the HP LaserJet 3050/3052/3055/3390/3392 All-in the following these files and e-mail them in Explorer, and double-click...
.... ● Adjust the software settings according to how you can take to improve copy and scan quality. ● Use the flatbed scanner, rather than one frequently feeds more detailed information about troubleshooting HP LaserJet Scan problems, see the HP LaserJet 3050/3052/3055/3390/3392 All-in the following these files and e-mail them in Explorer, and double-click...
HP LaserJet 3050/3052/3055/3390/3392 All-in-One - Software Technical Reference
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...problems between the device and HP software. If the Community Name setting is recommended that you always use a Microsoft WHQL Certified host controller driver with your USB hardware. ● Plug and Play Print/Scan driver packages are available on the Web at the following URLs: ● www.hp.com/support/lj3050 ● www.hp... for more instructions. Engineering details Path: :\\MANUALS\LJ305X_installnotes_.htm HP LaserJet 3390/3392 all-in-one models ● Document: HP LaserJet 3050/3052/3055/3390/3392 All-in-One User Guide File name: LJ3390_LJ3392_use_.pdf File name: LJ3390_LJ3392_.chm...
...problems between the device and HP software. If the Community Name setting is recommended that you always use a Microsoft WHQL Certified host controller driver with your USB hardware. ● Plug and Play Print/Scan driver packages are available on the Web at the following URLs: ● www.hp.com/support/lj3050 ● www.hp... for more instructions. Engineering details Path: :\\MANUALS\LJ305X_installnotes_.htm HP LaserJet 3390/3392 all-in-one models ● Document: HP LaserJet 3050/3052/3055/3390/3392 All-in-One User Guide File name: LJ3390_LJ3392_use_.pdf File name: LJ3390_LJ3392_.chm...
HP LaserJet 3050/3052/3055/3390/3392 All-in-One User Guide
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...-handling problems 345 Performance problems...346 Copy problems...347 Preventing problems...347 Image problems...347 Media-handling problems 348 Performance problems...350 Scan problems...351 Solving scanned-image problems 351 Scan-quality problems...353 Preventing problems 353 Solving scan-quality problems 353 Network problems...354 Verifying that the all-in-one is on and online 354 Resolving communication problems with the network 354 Control-panel display problems...356 Stapler problems (HP LaserJet 3392...
...-handling problems 345 Performance problems...346 Copy problems...347 Preventing problems...347 Image problems...347 Media-handling problems 348 Performance problems...350 Scan problems...351 Solving scanned-image problems 351 Scan-quality problems...353 Preventing problems 353 Solving scan-quality problems 353 Network problems...354 Verifying that the all-in-one is on and online 354 Resolving communication problems with the network 354 Control-panel display problems...356 Stapler problems (HP LaserJet 3392...
HP LaserJet 3050/3052/3055/3390/3392 All-in-One User Guide
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13 Troubleshooting ● Troubleshooting checklist ● Clearing jams ● Control-panel messages ● Print problems ● Fax problems ● Copy problems ● Scan problems ● Network problems ● Control-panel display problems ● Stapler problems (HP LaserJet 3392 all-in-one) ● Troubleshooting PostScript (PS) errors ● Troubleshooting common Macintosh problems ● Troubleshooting tools ENWW 303
13 Troubleshooting ● Troubleshooting checklist ● Clearing jams ● Control-panel messages ● Print problems ● Fax problems ● Copy problems ● Scan problems ● Network problems ● Control-panel display problems ● Stapler problems (HP LaserJet 3392 all-in-one) ● Troubleshooting PostScript (PS) errors ● Troubleshooting common Macintosh problems ● Troubleshooting tools ENWW 303
HP LaserJet 3050/3052/3055/3390/3392 All-in-One User Guide
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...and that the scanner bulb is plugged in -one . See Changing the automatic document feeder (ADF) on the control-panel display, and the scan head moves back and forth for about two ...the HP LaserJet 3390/3392 all -in . 2. No power due to 60 seconds. Verify that the all -in -one is connected to a grounded power source and is turned on the HP LaserJet 3390/3392 all -in-one are... motor still does not rotate, replace the ADF. Step number 1 2 3 Verification step Possible problems Solutions Is the power on the controlpanel display. 1. Scanner bulb does not light. Verify that ...
...and that the scanner bulb is plugged in -one . See Changing the automatic document feeder (ADF) on the control-panel display, and the scan head moves back and forth for about two ...the HP LaserJet 3390/3392 all -in . 2. No power due to 60 seconds. Verify that the all -in -one is connected to a grounded power source and is turned on the HP LaserJet 3390/3392 all -in-one are... motor still does not rotate, replace the ADF. Step number 1 2 3 Verification step Possible problems Solutions Is the power on the controlpanel display. 1. Scanner bulb does not light. Verify that ...
HP LaserJet 3050/3052/3055/3390/3392 All-in-One User Guide
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... Changing the automatic document feeder (ADF) on the HP LaserJet 3052/3055/3390/3392 all -in -one box. If the print quality from the internal tests and the copy from the flatbed were acceptable, clean the ADF scanning strip. See Media specifications Clean the paper path. If the problem persists, replace the ADF pick roller. Poor...
... Changing the automatic document feeder (ADF) on the HP LaserJet 3052/3055/3390/3392 all -in -one box. If the print quality from the internal tests and the copy from the flatbed were acceptable, clean the ADF scanning strip. See Media specifications Clean the paper path. If the problem persists, replace the ADF pick roller. Poor...
HP LaserJet 3050/3052/3055/3390/3392 All-in-One User Guide
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... background might be of poor quality. Tray 1 (HP LaserJet 3050/3052/3055 all-in-one) or tray 2 (HP LaserJet 3390/3392 all -in -one box. If the media is too light or damaged, the copy might skew, causing unclear images and problems with the OCR program. See low. NOTE Verify that...Replace the print cartridge. If possible, use an original document without a colored background. Use media that the media meets HP specifications. See Loading documents to fax, copy, or scan for instructions. ● Use or make a carrier sheet to improve copy quality: ● Copy from the automatic ...
... background might be of poor quality. Tray 1 (HP LaserJet 3050/3052/3055 all-in-one) or tray 2 (HP LaserJet 3390/3392 all -in -one box. If the media is too light or damaged, the copy might skew, causing unclear images and problems with the OCR program. See low. NOTE Verify that...Replace the print cartridge. If possible, use an original document without a colored background. Use media that the media meets HP specifications. See Loading documents to fax, copy, or scan for instructions. ● Use or make a carrier sheet to improve copy quality: ● Copy from the automatic ...
HP LaserJet 3050/3052/3055/3390/3392 All-in-One User Guide
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... scanner might not be dirty. The original is of gray). Scan problems Solving scanned-image problems Problem The scanned image is longer than the automatic document feeder (ADF). Try adjusting the resolution and color settings in -one). See To clean the scanner glass (HP LaserJet 3052/3055/3390/3392 all-in the scanner software. For best results, use more colors...
... scanner might not be dirty. The original is of gray). Scan problems Solving scanned-image problems Problem The scanned image is longer than the automatic document feeder (ADF). Try adjusting the resolution and color settings in -one). See To clean the scanner glass (HP LaserJet 3052/3055/3390/3392 all-in the scanner software. For best results, use more colors...
HP LaserJet 3050/3052/3055/3390/3392 All-in-One User Guide
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... and color. Clean the ADF glass. ENWW Scan problems 353 See To clean the scanner glass (HP LaserJet 3052/3055/3390/3392 all -in-one ). Verify that you plan to protect your all-in -one box. ● Use or make a carrier sheet to use the scanned page. Ink, glue, correction fluid, or an... See To clean the scanner glass (HP LaserJet 3052/3055/3390/3392 allin-one ). See Loading media into the ADF input tray, with the upper-left corner of the stack. See HP Customer Care or the flyer that you can take to improve copy and scan quality. ● Use the flatbed ...
... and color. Clean the ADF glass. ENWW Scan problems 353 See To clean the scanner glass (HP LaserJet 3052/3055/3390/3392 all -in-one ). Verify that you plan to protect your all-in -one box. ● Use or make a carrier sheet to use the scanned page. Ink, glue, correction fluid, or an... See To clean the scanner glass (HP LaserJet 3052/3055/3390/3392 allin-one ). See Loading media into the ADF input tray, with the upper-left corner of the stack. See HP Customer Care or the flyer that you can take to improve copy and scan quality. ● Use the flatbed ...
HP LaserJet 3050/3052/3055/3390/3392 All-in-One User Guide
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... setting 93 volume settings 94 volume, adjusting 45 fax ports, locating HP LaserJet 3050 8 HP LaserJet 3055 11 HP LaserJet 3390/3392 13 Fax tab, HP ToolboxFX 275 FCC compliance 382 features all-in-ones 5 HP LaserJet 3050 2 HP LaserJet 3052/3055 3 HP LaserJet 3390/3392 4 feeding problems, troubleshooting 339 file, scanning to Macintosh 145 Finnish laser statemnet 393 first page blank 50 Macintosh settings 56 Windows settings 50...
... setting 93 volume settings 94 volume, adjusting 45 fax ports, locating HP LaserJet 3050 8 HP LaserJet 3055 11 HP LaserJet 3390/3392 13 Fax tab, HP ToolboxFX 275 FCC compliance 382 features all-in-ones 5 HP LaserJet 3050 2 HP LaserJet 3052/3055 3 HP LaserJet 3390/3392 4 feeding problems, troubleshooting 339 file, scanning to Macintosh 145 Finnish laser statemnet 393 first page blank 50 Macintosh settings 56 Windows settings 50...
HP LaserJet 3050/3052/3055/3390/3392 All-in-One User Guide
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... 172 adding Windows optional networking components 181 configuring a network LPD all -in-one 108 jams ADF, clearing 264, 320 causes of 308 duplexer, clearing 261,...laser safety statements 392 LaserJet Scan (Windows) 144 last page, blank 50 letterhead guidelines for networks 23 problems, troubleshooting 358 scanning from HP Director 145 scanning from TWAIN- compliant software 147 scanning page-by-page 146 scanning to e-mail 145 scanning... printed pages 334 scans 353 link speed settings 159 Linux drivers 17 loading input trays 38 originals in ADF 38 originals on HP LaserJet 3390/3392 13 types ...
... 172 adding Windows optional networking components 181 configuring a network LPD all -in-one 108 jams ADF, clearing 264, 320 causes of 308 duplexer, clearing 261,...laser safety statements 392 LaserJet Scan (Windows) 144 last page, blank 50 letterhead guidelines for networks 23 problems, troubleshooting 358 scanning from HP Director 145 scanning from TWAIN- compliant software 147 scanning page-by-page 146 scanning to e-mail 145 scanning... printed pages 334 scans 353 link speed settings 159 Linux drivers 17 loading input trays 38 originals in ADF 38 originals on HP LaserJet 3390/3392 13 types ...
HP LaserJet 3050/3052/3055/3390/3392 All-in-One User Guide
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...scanning resolution 150 polling faxes 91 polling, device 280 ports cables, ordering 366 HP LaserJet 3050 8 locating on HP LaserJet 3052/3055 11 locating on 61, 203 specifications 33 tray selection 42 tray settings, changing defaults 44 troubleshooting 28, 338 types to avoid 27 wrinkled 337 paper input trays feeding problems...all entries 85, 219 HP ToolboxFX tab 214, 219, 275 printing 97, 361 phone lines connecting additional devices 111 connecting all-in-one 114 HP LaserJet 3390/3392 all -in - one 117 lines, types of 111 photos copying 135 scanning 148 scanning, troubleshooting 351 physical ...
...scanning resolution 150 polling faxes 91 polling, device 280 ports cables, ordering 366 HP LaserJet 3050 8 locating on HP LaserJet 3052/3055 11 locating on 61, 203 specifications 33 tray selection 42 tray settings, changing defaults 44 troubleshooting 28, 338 types to avoid 27 wrinkled 337 paper input trays feeding problems...all entries 85, 219 HP ToolboxFX tab 214, 219, 275 printing 97, 361 phone lines connecting additional devices 111 connecting all-in-one 114 HP LaserJet 3390/3392 all -in - one 117 lines, types of 111 photos copying 135 scanning 148 scanning, troubleshooting 351 physical ...
HP LaserJet 3050/3052/3055/3390/3392 All-in-One User Guide
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...HP LaserJet 3050 7 locating on HP LaserJet 3052/3055 10 locating on HP LaserJet 3390/3392 12 problem solving. See media print quality cleaning page, printing 240, 293, 363 HP ToolboxFX settings 279 settings 332 troubleshooting 332, 333 Print Settings tab, HP... 363 copy settings 122, 230 copy, troubleshooting 347 HP ToolboxFX settings 279 print settings 332 print, troubleshooting 332, 333 scans, troubleshooting 351, 353 quick sets (Windows drivers) ...49 refilled print cartridges 285 regulatory information 382 repacking the all -in -one Configuration page 158, 268, 359 Demo page 268, 359 language, ...
...HP LaserJet 3050 7 locating on HP LaserJet 3052/3055 10 locating on HP LaserJet 3390/3392 12 problem solving. See media print quality cleaning page, printing 240, 293, 363 HP ToolboxFX settings 279 settings 332 troubleshooting 332, 333 Print Settings tab, HP... 363 copy settings 122, 230 copy, troubleshooting 347 HP ToolboxFX settings 279 print settings 332 print, troubleshooting 332, 333 scans, troubleshooting 351, 353 quick sets (Windows drivers) ...49 refilled print cartridges 285 regulatory information 382 repacking the all -in -one Configuration page 158, 268, 359 Demo page 268, 359 language, ...
HP LaserJet 3050/3052/3055/3390/3392 All-in-One User Guide
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... changing 44 feeding problems, troubleshooting 339 included 4 jams, clearing 254, 311, 312 loading 38 loading paper 40 locating on HP LaserJet 3050 7 locating on HP LaserJet 3052/3055 10 locating on HP LaserJet 3390/3392 12 paper ... wrinkles 337 Troubleshooting tab, HP ToolboxFX 362 TWAIN-compliant software, scanning from 147 two-sided copying HP LaserJet 3050 130, 223 HP LaserJet 3052/3055 131, 224 HP LaserJet 3390/3392 132, 225 two-sided... volume, adjusting 45, 94 W warning messages 323 warranty all-in-one 372 extended 375 print cartridges 373 watermarks, Windows 49 wavy paper, troubleshooting 336 Web...
... changing 44 feeding problems, troubleshooting 339 included 4 jams, clearing 254, 311, 312 loading 38 loading paper 40 locating on HP LaserJet 3050 7 locating on HP LaserJet 3052/3055 10 locating on HP LaserJet 3390/3392 12 paper ... wrinkles 337 Troubleshooting tab, HP ToolboxFX 362 TWAIN-compliant software, scanning from 147 two-sided copying HP LaserJet 3050 130, 223 HP LaserJet 3052/3055 131, 224 HP LaserJet 3390/3392 132, 225 two-sided... volume, adjusting 45, 94 W warning messages 323 warranty all-in-one 372 extended 375 print cartridges 373 watermarks, Windows 49 wavy paper, troubleshooting 336 Web...
Service Manual
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... Performance problems...218 Fax problems...220 Problems receiving faxes 220 Problems sending faxes...222 Voice-call problems...223 Media-handling problems 224 Performance problems...225 Copy problems...226 Preventing problems...226 Image problems...226 Media-handling problems 227 Performance problems...229 Scan problems...230 Solving scanned-image problems 230 Scan-quality problems...232 Preventing problems 232 Solving scan-quality problems 232 Scan-specific error messages 233 Control-panel display problems...234 Convenience-stapler problems (HP LaserJet...
... Performance problems...218 Fax problems...220 Problems receiving faxes 220 Problems sending faxes...222 Voice-call problems...223 Media-handling problems 224 Performance problems...225 Copy problems...226 Preventing problems...226 Image problems...226 Media-handling problems 227 Performance problems...229 Scan problems...230 Solving scanned-image problems 230 Scan-quality problems...232 Preventing problems 232 Solving scan-quality problems 232 Scan-specific error messages 233 Control-panel display problems...234 Convenience-stapler problems (HP LaserJet...
Service Manual
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6 Troubleshooting ● Troubleshooting process ● Jams ● Control-panel messages ● Print problems ● Fax problems ● Copy problems ● Scan problems ● Control-panel display problems ● Convenience-stapler problems (HP LaserJet 3392 only) ● DSL problems ● ADF problems ● Functional checks ● Service-mode functions ● Troubleshooting tools ● Firmware updates and recovery ENWW 173
6 Troubleshooting ● Troubleshooting process ● Jams ● Control-panel messages ● Print problems ● Fax problems ● Copy problems ● Scan problems ● Control-panel display problems ● Convenience-stapler problems (HP LaserJet 3392 only) ● DSL problems ● ADF problems ● Functional checks ● Service-mode functions ● Troubleshooting tools ● Firmware updates and recovery ENWW 173