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User Guide 1 - Page 9
... your computer performance and resolves problems quickly by using the features of your computer
● Connect to a TV (select products only)
For HP support, go to http://www.hp.com/support, and follow the instructions to find additional troubleshooting help
● Upgrade or replace components of your product.
Then select User Guides.
● Order parts and find your computer
Go...
User Guide 1 - Page 30
... would not be getting the most recent gaming software. On the Downloads and updates page, make the selection for updates and follow the instructions. Type windows update settings in the taskbar search box, and then select the HP Support Assistant app.
‒ or - To update drivers: 1. Select the question mark icon in a secondary hard drive bay (select products only...
User Guide 1 - Page 33
... help protect the integrity of characters that is preinstalled on -screen instructions to add both a password and a 4-digit PIN, and then enroll your computer can use...trial period, purchase an extended service. Windows critical security updates Updates to Setup Utility, BIOS settings, and other system identification information
Administrator password
Computer viruses
Antivirus software
The...
User Guide 1 - Page 38
...data files that you are prompted for an administrator password or confirmation, type the password or provide confirmation.
4. From the Visual Effects tab, select Adjust for example, HP DVD Writer 640b).
4. To update a driver, select Update Driver, and then follow the on again.
● Update the drivers. or -
30 Chapter 8 Troubleshooting NOTE: If you want to a configuration that was...
User Guide 1 - Page 41
... product name or number, follow these steps: ▲ Navigate to scan the QR code that requires hardware replacement, a 24-digit Failure ID code is displayed. 3. When HP PC Hardware Diagnostics Windows detects a failure that displays on -screen instructions to select the
specific Windows diagnostics version to be necessary to download the software to a USB flash drive...
User Guide 1 - Page 55
... the warranty (as well as some important details), which are considered consumer replaceable.
Customer support for repairs 47 These services are covered during the warranty period. If you have two choices: ● Many parts are described in the HP Worldwide Limited Warranty and Technical Support guide. After the security seal has been broken, your computer on , immediately contact...
Maintenance and Service Guide - Page 57
...-on password or setup password is set Enabled/Disabled (default is not covered under Windows. The power-on password in a safe place away from the selected non-default device for this one time. This scenario is Enabled) for specific Computer Setup options may vary depending on password, the unit will not boot. Default is disabled.
Computer Setup-Security
NOTE: Support...
Maintenance and Service Guide - Page 58
...Don't Clear/Clear. Table 5-3 Computer Setup-Security (continued)
Option
Description
Network Boot
Enables/disables the computer's ability to boot from booting successfully.
● Legacy Support-Enable/Disable.
After the TPM is cleared, it , making Windows resistant to malicious modification from preboot to full OS booting, preventing firmware attacks. If set : ● Product Name ●...
Maintenance and Service Guide - Page 81
... board, you still cannot resolve the issue, contact Customer Support. Power LED flashes Red three times and then white two times. Reseat DIMMs. Power on the system.
2. Network driver does not detect network controller.
Computer will not start. Cause
Solution
3.
DIMM1 must be installed. Solving network problems
Some common causes and solutions for network...
Maintenance and Service Guide - Page 82
....
74 Chapter 6 Troubleshooting without diagnostics
Disable auto-sensing capabilities and force the system into the correct operating mode.
Cause
Solution
The cable is disabled.
1.
Ensure that the driver parameters match the configuration of applications. The cable is installed.
Contact an authorized service provider. Cause
Solution
Network drivers are loaded and that...
Maintenance and Service Guide - Page 88
...encounter problems with devices connected to the front panel, refer to the computer does not work.
1. The correct device driver is bootable. If possible, replace the cable. 2.
Turn off the computer.
2. The cable from the device to the common causes and solutions listed in Security > USB Security.
80 Chapter 6 Troubleshooting without diagnostics
Replace the device. 2.
Install...
Maintenance and Service Guide - Page 91
... checksum. Clear CMOS. (See Password security and resetting CMOS on page 90.)
2. Replace the system board.
1. Full Boot runs all of the ROM-based system tests and takes longer to 30 days on Computer Setup, see if the problem remains.
4. POST numeric codes and text messages
This section covers those POST errors that does not run...
Maintenance and Service Guide - Page 98
... the system.
To disable the power-on backing up the computer CMOS settings before touching. Static electricity can be used . When you access to reset the password by resetting the password jumper.
See the Safety & Regulatory Information guide for information on or setup password features, or to factory defaults. To prevent the computer from becoming permanently...
Maintenance and Service Guide - Page 110
...Support. System Restore
If you have a problem that might be due to software that you installed on -screen instructions. Close all user information. Click System protection, System Restore, click Next, and then follow the on your hard disk drive.
However, you must reinstall any software programs you can order a recovery disc set up to set from support...permission or password when you ...
Maintenance and Service Guide - Page 123
... 90
power-on 90 setup 90 passwords 91 POST error messages 83 power cord set requirements country specific 110 power problems 59 power supply fan 12 illustrated 6 operating voltage range 113 removal and replacement 37 Power-On password 91 power-on password 90 printer problems 69 problems audio 67 CD-ROM or DVD 77 Computer Setup 55 F10 Setup 55 flash drive 79...
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