HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
Page 4
...Run F2 Quick/Short Diagnostic Test Try reseating drive & check NO for loose connectors NO Replace drive or contact customer YES support for product model installed Drive does not need to be Replaced (look to access the drive Document the symptoms e.g. slow performance (opening and closing apps...), lock-ups, Microsoft Blue Screen error codes, read or write failures Note any noises such as clicking or...
...Run F2 Quick/Short Diagnostic Test Try reseating drive & check NO for loose connectors NO Replace drive or contact customer YES support for product model installed Drive does not need to be Replaced (look to access the drive Document the symptoms e.g. slow performance (opening and closing apps...), lock-ups, Microsoft Blue Screen error codes, read or write failures Note any noises such as clicking or...
HP 15 Notebook PC Maintenance and Service Guide
Page 23
... and then contact support through Help and Support. From the Start screen, type h, and then select Help and Support. Locating system information 13 You may need the information when travelling internationally or when you replace the module and then receive a warning message, remove the module ...to display the System Information screen, which provides the product name and serial number of the tablet or on the keyboard...
... and then contact support through Help and Support. From the Start screen, type h, and then select Help and Support. Locating system information 13 You may need the information when travelling internationally or when you replace the module and then receive a warning message, remove the module ...to display the System Information screen, which provides the product name and serial number of the tablet or on the keyboard...
HP 15 Notebook PC Maintenance and Service Guide
Page 88
...quality blank USB flash drive. 78 Chapter 9 Backing up, restoring, and recovering (select models only) After you replace the hard drive. ● Only one set up the computer, create HP Recovery media. Then it reinstalls the operating system and the software that were installed at the factory. ● ... partition on page 78. 2. Use the Windows tools to perform system recovery if the hard drive becomes corrupted. From the Start screen, type help, and then select Help and Support. 9 Backing up, restoring, and recovering (select models only) This chapter provides information about ...
...quality blank USB flash drive. 78 Chapter 9 Backing up, restoring, and recovering (select models only) After you replace the hard drive. ● Only one set up the computer, create HP Recovery media. Then it reinstalls the operating system and the software that were installed at the factory. ● ... partition on page 78. 2. Use the Windows tools to perform system recovery if the hard drive becomes corrupted. From the Start screen, type help, and then select Help and Support. 9 Backing up, restoring, and recovering (select models only) This chapter provides information about ...
HP 15 Notebook PC Maintenance and Service Guide
Page 90
... not already created recovery media, see Removing the HP Recovery partition (select models only) on -screen instructions. Using HP Recovery media, you to perform a system recovery or minimized image recovery without the need to the replacement drive. This type of your system from one of HP Recovery media to restore the factory image to know...
... not already created recovery media, see Removing the HP Recovery partition (select models only) on -screen instructions. Using HP Recovery media, you to perform a system recovery or minimized image recovery without the need to the replacement drive. This type of your system from one of HP Recovery media to restore the factory image to know...
User Guide
Page 24
...bay, or under the service door. ● Service label-Provides important information to identify your computer. Locate these numbers before you replace the module and then receive a warning message, remove the module to restore computer functionality, and then contact support through Help and ... for the product number or the model number. From the Start screen, type h, and then select Help and Support. Component Description CAUTION: To prevent an unresponsive system, replace the wireless module only with HP approved recovery methods. 14 Chapter 2 Getting to know your computer ...
...bay, or under the service door. ● Service label-Provides important information to identify your computer. Locate these numbers before you replace the module and then receive a warning message, remove the module to restore computer functionality, and then contact support through Help and ... for the product number or the model number. From the Start screen, type h, and then select Help and Support. Component Description CAUTION: To prevent an unresponsive system, replace the wireless module only with HP approved recovery methods. 14 Chapter 2 Getting to know your computer ...
User Guide
Page 29
...code. Click Set up a new connection or network. NOTE: The functional range (how far your wireless signals travel) depends on -screen instructions to a wireless network 19 ● Use a firewall. A firewall checks information and requests that traditionally link electronic devices such as...9679; Use wireless encryption. Using Bluetooth wireless devices (select models only) A Bluetooth device provides short-range wireless communications that replace the physical cable connections that are sent to complete the connection. For more information, from other electronic devices or structural ...
...code. Click Set up a new connection or network. NOTE: The functional range (how far your wireless signals travel) depends on -screen instructions to a wireless network 19 ● Use a firewall. A firewall checks information and requests that traditionally link electronic devices such as...9679; Use wireless encryption. Using Bluetooth wireless devices (select models only) A Bluetooth device provides short-range wireless communications that replace the physical cable connections that are sent to complete the connection. For more information, from other electronic devices or structural ...
User Guide
Page 46
...the computer can also type power options, and then select Power Options. User-replaceable battery WARNING! Pivot the battery (2) upward and remove it from the Start screen, type support, select the HP Support Assistant app, and then select Battery and performance. NOTE: The battery ...release latch automatically returns to release the battery. CAUTION: Removing a user-replaceable battery that is not plugged into external power...
...the computer can also type power options, and then select Power Options. User-replaceable battery WARNING! Pivot the battery (2) upward and remove it from the Start screen, type support, select the HP Support Assistant app, and then select Battery and performance. NOTE: The battery ...release latch automatically returns to release the battery. CAUTION: Removing a user-replaceable battery that is not plugged into external power...
User Guide
Page 48
... AC power For information about ordering a replacement battery. To reduce the risk of a user-replaceable battery WARNING! do not short external contacts; Running on computers with the computer, a replacement AC adapter provided by HP, or a compatible AC adapter purchased from the Start screen, type support, and then select the HP Support Assistant app. Do not charge...
... AC power For information about ordering a replacement battery. To reduce the risk of a user-replaceable battery WARNING! do not short external contacts; Running on computers with the computer, a replacement AC adapter provided by HP, or a compatible AC adapter purchased from the Start screen, type support, and then select the HP Support Assistant app. Do not charge...
User Guide
Page 49
... the computer. To test the AC adapter: 1. When you disconnect external AC power, the following conditions: ● When you need to replace the battery or access components inside the computer ● When you are connecting an external hardware device that the connections are secure. ●... 39 Shut down the computer under any of the following events occur: ● The computer switches to battery power. ● The screen brightness automatically decreases to save your work before shutting down the computer. 2. When you connect the computer to external AC power: ●...
... the computer. To test the AC adapter: 1. When you disconnect external AC power, the following conditions: ● When you need to replace the battery or access components inside the computer ● When you are connecting an external hardware device that the connections are secure. ●... 39 Shut down the computer under any of the following events occur: ● The computer switches to battery power. ● The screen brightness automatically decreases to save your work before shutting down the computer. 2. When you connect the computer to external AC power: ●...
User Guide
Page 50
... the power button for at least 5 seconds. ● Disconnect the computer from external power. ● On models with a user-replaceable battery, remove the battery. 40 Chapter 6 Managing power From the Start screen, point to reveal the charms. 3. Save your work and close all open programs. 2. Although you can turn off the computer... shutdown is unresponsive and you are unable to use the preceding shutdown procedures, try the following emergency procedures in the lower-left corner of the screen to the upper-right or lower-right corner of the...
... the power button for at least 5 seconds. ● Disconnect the computer from external power. ● On models with a user-replaceable battery, remove the battery. 40 Chapter 6 Managing power From the Start screen, point to reveal the charms. 3. Save your work and close all open programs. 2. Although you can turn off the computer... shutdown is unresponsive and you are unable to use the preceding shutdown procedures, try the following emergency procedures in the lower-left corner of the screen to the upper-right or lower-right corner of the...
User Guide
Page 51
...run on the hard drive become fragmented. Connect the computer to run Disk Defragmenter: 1. Follow the on -screen instructions. Follow the on -screen instructions. Adding or replacing memory modules Adding memory can improve the performance of your computer by using tools like your hard drive at...because of this, the hard drive works harder to locate files, thus slowing down the computer. HP recommends defragmenting your physical work and the memory is not necessary to AC power. 2. From the Start screen, type disk. 3. Your computer is like Disk Defragmenter and Disk Cleanup.
...run on the hard drive become fragmented. Connect the computer to run Disk Defragmenter: 1. Follow the on -screen instructions. Follow the on -screen instructions. Adding or replacing memory modules Adding memory can improve the performance of your computer by using tools like your hard drive at...because of this, the hard drive works harder to locate files, thus slowing down the computer. HP recommends defragmenting your physical work and the memory is not necessary to AC power. 2. From the Start screen, type disk. 3. Your computer is like Disk Defragmenter and Disk Cleanup.
User Guide
Page 55
...they become available. Cleaning your computer. Replace the battery. 11. Go to http://www.hp.com/support to download the latest versions of your program and drivers, follow these instructions: 1. Turn on -screen instructions. Updating programs and drivers HP recommends that you would not be ...work well with the most out of HP programs and drivers. Updates can resolve issues and bring new features and options to update your equipment. 9. Replace the service door. 10. From the Start screen, type support, and then select the HP Support Assistant app. 2. Click Updates...
...they become available. Cleaning your computer. Replace the battery. 11. Go to http://www.hp.com/support to download the latest versions of your program and drivers, follow these instructions: 1. Turn on -screen instructions. Updating programs and drivers HP recommends that you would not be ...work well with the most out of HP programs and drivers. Updates can resolve issues and bring new features and options to update your equipment. 9. Replace the service door. 10. From the Start screen, type support, and then select the HP Support Assistant app. 2. Click Updates...
User Guide
Page 65
... media. For more information and steps, see Help and Support. See Creating HP Recovery media on the computer. Creating HP Recovery media HP Recovery Manager is corrupted or has been replaced. From the Start screen, type help, and then select Help and Support. Do not use rewritable discs such as CD±RW, ...DVD±RW, double-layer DVD±RW, or BD-RE (rewritable Blu-ray) discs; Or instead you successfully set of the HP Recovery partition on...
... media. For more information and steps, see Help and Support. See Creating HP Recovery media on the computer. Creating HP Recovery media HP Recovery Manager is corrupted or has been replaced. From the Start screen, type help, and then select Help and Support. Do not use rewritable discs such as CD±RW, ...DVD±RW, double-layer DVD±RW, or BD-RE (rewritable Blu-ray) discs; Or instead you successfully set of the HP Recovery partition on...
User Guide
Page 67
... Numbers booklet included with this computer, you can choose from one of HP Recovery media to restore the factory image to the replacement drive. Using the HP Recovery partition (select models only) The HP Recovery partition (select models only) allows you created or by deleting all...Manager does not automatically provide backups of recovery can also find contact information from the media provided by using HP Recovery Manager on -screen instructions. The HP Recovery partition (select models only) allows System Recovery and Minimized Image Recovery. For software not provided with ...
... Numbers booklet included with this computer, you can choose from one of HP Recovery media to restore the factory image to the replacement drive. Using the HP Recovery partition (select models only) The HP Recovery partition (select models only) allows you created or by deleting all...Manager does not automatically provide backups of recovery can also find contact information from the media provided by using HP Recovery Manager on -screen instructions. The HP Recovery partition (select models only) allows System Recovery and Minimized Image Recovery. For software not provided with ...
User Guide
Page 71
... 7 AC adapter, testing 39 action keys decrease screen brightness 32 Help and Support 32 identifying 12 increase screen brightness 32 next track or section 33 play, pause, resume 33 previous track or section 33 switch screen image 32 volume down 33 volume mute 33 volume...replacing 38 storing 38 battery cover, identifying 13 battery information, finding 36 battery lock, locks and unlocks the battery 13 battery power 36 battery release latch 13 battery temperature 38 BIOS determining version 52 downloading an update 53 updating 52 Bluetooth device 16, 19 Bluetooth label 15 boot order changing HP...
... 7 AC adapter, testing 39 action keys decrease screen brightness 32 Help and Support 32 identifying 12 increase screen brightness 32 next track or section 33 play, pause, resume 33 previous track or section 33 switch screen image 32 volume down 33 volume mute 33 volume...replacing 38 storing 38 battery cover, identifying 13 battery information, finding 36 battery lock, locks and unlocks the battery 13 battery power 36 battery release latch 13 battery temperature 38 BIOS determining version 52 downloading an update 53 updating 52 Bluetooth device 16, 19 Bluetooth label 15 boot order changing HP...