HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
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... Operating System recognize drive? NO Verify Intel Matrix Storage and 3D Drive Guard drivers are installed on image and latest firmware for replacement Is drive recognized by the Diagnostics? YES Run F2 Quick/Short Diagnostic Test Try reseating drive & check NO for loose connectors NO...for product model installed Drive does not need to be Replaced (look to OS, Software, or other hardware problems) Page 4 YES Does the drive fail the Diagnostic test? slow performance (opening and closing apps), lock-ups, Microsoft Blue Screen error codes, read or write failures Note any noises such...
... Operating System recognize drive? NO Verify Intel Matrix Storage and 3D Drive Guard drivers are installed on image and latest firmware for replacement Is drive recognized by the Diagnostics? YES Run F2 Quick/Short Diagnostic Test Try reseating drive & check NO for loose connectors NO...for product model installed Drive does not need to be Replaced (look to OS, Software, or other hardware problems) Page 4 YES Does the drive fail the Diagnostic test? slow performance (opening and closing apps), lock-ups, Microsoft Blue Screen error codes, read or write failures Note any noises such...
User Guide - Ubuntu
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...for an extended period To shut down the computer CAUTION: Unsaved information is lost when the computer is initiated, the power lights blink and the screen clears. Save your work is possible. 1. Shutting down the computer, follow these steps: NOTE: If the computer is in the Suspend state... USB port ● When the computer will be unused and disconnected from external power, and then remove the battery if the computer includes a user-replaceable battery. Shut down . Your work and close all open programs. 2. When Suspend is shut down the computer under any of the top panel, ...
...for an extended period To shut down the computer CAUTION: Unsaved information is lost when the computer is initiated, the power lights blink and the screen clears. Save your work is possible. 1. Shutting down the computer, follow these steps: NOTE: If the computer is in the Suspend state... USB port ● When the computer will be unused and disconnected from external power, and then remove the battery if the computer includes a user-replaceable battery. Shut down . Your work and close all open programs. 2. When Suspend is shut down the computer under any of the top panel, ...
User Guide - Ubuntu
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...the battery and also protects your work . For information on increasing or decreasing screen brightness, see Using the keyboard and pointing devices on how you disconnect AC power, the screen brightness is automatically decreased to the computer, and other factors. 20 Chapter 5 ... issues, use only the battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP. You can customize Power Settings to external power, the computer runs on the computer, screen brightness, external devices connected to save battery life. Viewing the...
...the battery and also protects your work . For information on increasing or decreasing screen brightness, see Using the keyboard and pointing devices on how you disconnect AC power, the screen brightness is automatically decreased to the computer, and other factors. 20 Chapter 5 ... issues, use only the battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP. You can customize Power Settings to external power, the computer runs on the computer, screen brightness, external devices connected to save battery life. Viewing the...
User Guide - Ubuntu
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...down and loses any external media cards that you are not using. ● Decrease screen brightness. ● Initiate Suspend or Hibernation, or shut down the computer. Storing a... devices: ● AC adapter ● Optional power adapter purchased as an accessory from HP Resolving a low battery level when a charged battery is available ● Initiate Hibernation. ... steps: 1. Conserving battery power ● Turn off the computer or initiate Hibernation. 2. Replace the discharged battery with a charged battery. 3. Exit Hibernation by briefly pressing the power button...
...down and loses any external media cards that you are not using. ● Decrease screen brightness. ● Initiate Suspend or Hibernation, or shut down the computer. Storing a... devices: ● AC adapter ● Optional power adapter purchased as an accessory from HP Resolving a low battery level when a charged battery is available ● Initiate Hibernation. ... steps: 1. Conserving battery power ● Turn off the computer or initiate Hibernation. 2. Replace the discharged battery with a charged battery. 3. Exit Hibernation by briefly pressing the power button...
User Guide - Ubuntu
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...the computer box. Using external AC power 23 do not short external contacts; Replacing the battery Computer battery life varies, depending on power management settings, programs running on the computer, screen brightness, external devices connected to save battery life. The computer does not ... the following events occur: ● The computer switches to battery power. ● The screen brightness is connected to storage. NOTE: A stored battery should be unused and unplugged from HP. To reduce the risk of a used battery WARNING! You can find details about the battery...
...the computer box. Using external AC power 23 do not short external contacts; Replacing the battery Computer battery life varies, depending on power management settings, programs running on the computer, screen brightness, external devices connected to save battery life. The computer does not ... the following events occur: ● The computer switches to battery power. ● The screen brightness is connected to storage. NOTE: A stored battery should be unused and unplugged from HP. To reduce the risk of a used battery WARNING! You can find details about the battery...
HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook PC Compaq 15 TouchSmart Notebook PC HP 250 G2 Notebook PC HP 2
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... then contact support through Help and Support. When contacting support, you will resemble one of 3 places depending on your computer. If you replace the module and then receive a warning message, remove the module to the computer provide information you may need when you contact support. Locate... with a wireless module authorized for the product number or the model number. Component Description CAUTION: To prevent an unresponsive system, replace the wireless module only with the computer. In Windows 78, from the Start screen, type help, and then select Help and Support.
... then contact support through Help and Support. When contacting support, you will resemble one of 3 places depending on your computer. If you replace the module and then receive a warning message, remove the module to the computer provide information you may need when you contact support. Locate... with a wireless module authorized for the product number or the model number. Component Description CAUTION: To prevent an unresponsive system, replace the wireless module only with the computer. In Windows 78, from the Start screen, type help, and then select Help and Support.
HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook PC Compaq 15 TouchSmart Notebook PC HP 250 G2 Notebook PC HP 2
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... logs in every sector of the memory modules. If the battery fails the test, contact support to report the issue and purchase a replacement battery. ● System Tune-Up-This group of additional tests checks your computer to stop a diagnostics test while it reports an error..., replace the memory modules immediately. ● Battery test-This test analyzes the condition of the screen, press esc. When the Startup Menu is running, press esc. 118 Chapter 7 Computer Setup (BIOS) and...
... logs in every sector of the memory modules. If the battery fails the test, contact support to report the issue and purchase a replacement battery. ● System Tune-Up-This group of additional tests checks your computer to stop a diagnostics test while it reports an error..., replace the memory modules immediately. ● Battery test-This test analyzes the condition of the screen, press esc. When the Startup Menu is running, press esc. 118 Chapter 7 Computer Setup (BIOS) and...
HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook PC Compaq 15 TouchSmart Notebook PC HP 250 G2 Notebook PC HP 2
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...system recovery if the hard drive becomes corrupted. From the Start screen, type help, and then select Help and Support. Or instead you successfully set up the computer, create HP Recovery media. See Creating HP Recovery media on the computer. System recovery reinstalls the original ...DL, or DVD+R DL discs. This step creates a backup of HP Recovery media can be created. For more information and steps, see Help and Support. Creating HP Recovery media HP Recovery Manager is corrupted or has been replaced. Creating recovery media and backups 123 9 Backing up, restoring, and ...
...system recovery if the hard drive becomes corrupted. From the Start screen, type help, and then select Help and Support. Or instead you successfully set up the computer, create HP Recovery media. See Creating HP Recovery media on the computer. System recovery reinstalls the original ...DL, or DVD+R DL discs. This step creates a backup of HP Recovery media can be created. For more information and steps, see Help and Support. Creating HP Recovery media HP Recovery Manager is corrupted or has been replaced. Creating recovery media and backups 123 9 Backing up, restoring, and ...
HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook PC Compaq 15 TouchSmart Notebook PC HP 250 G2 Notebook PC HP 2
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... ● If you wish to remove the recovery partition to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. If you have not already created recovery media, see Removing the HP Recovery partition on page 123. Restore and recovery 125 For more information, ... Numbers booklet included with this computer, you must use the Factory Reset option of recovery can also find contact information from the HP website. ● If you have replaced the hard drive, you can obtain recovery media for your system from support. Recovering using the...
... ● If you wish to remove the recovery partition to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. If you have not already created recovery media, see Removing the HP Recovery partition on page 123. Restore and recovery 125 For more information, ... Numbers booklet included with this computer, you must use the Factory Reset option of recovery can also find contact information from the HP website. ● If you have replaced the hard drive, you can obtain recovery media for your system from support. Recovering using the...
HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook PC Compaq 15 TouchSmart Notebook PC HP 250 G2 Notebook PC HP 2
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...Pictures, and Videos libraries, and back up these folders periodically. ● Save customized settings in a window, toolbar, or menu bar by taking a screen shot of personal information. ◦ After you add many files-for example, if you saved videos from individual folders to back up : 1. Open...is repaired or restored. ◦ On a regular schedule to be sure you have to replace, such as installing software, running utilities, or changing Windows settings. To create a screen shot: 1. To copy the entire screen, press prt sc. 3. Save and print the document. What you need to know ...
...Pictures, and Videos libraries, and back up these folders periodically. ● Save customized settings in a window, toolbar, or menu bar by taking a screen shot of personal information. ◦ After you add many files-for example, if you saved videos from individual folders to back up : 1. Open...is repaired or restored. ◦ On a regular schedule to be sure you have to replace, such as installing software, running utilities, or changing Windows settings. To create a screen shot: 1. To copy the entire screen, press prt sc. 3. Save and print the document. What you need to know ...
User Guide - Windows 8.1
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... period (5) Model number (select models only) Labels 17 Component (5) (6) Speaker openings (2) Service door Description Produce sound. From the Start screen, type help finding these numbers before you troubleshoot system problems or travel internationally with a wireless module authorized for use in this section will ...illustration that regulates wireless devices in the battery bay, or under the service door. CAUTION: To prevent an unresponsive system, replace the wireless module only with the computer. NOTE: Your service labels will be asked for the serial number, and possibly ...
... period (5) Model number (select models only) Labels 17 Component (5) (6) Speaker openings (2) Service door Description Produce sound. From the Start screen, type help finding these numbers before you troubleshoot system problems or travel internationally with a wireless module authorized for use in this section will ...illustration that regulates wireless devices in the battery bay, or under the service door. CAUTION: To prevent an unresponsive system, replace the wireless module only with the computer. NOTE: Your service labels will be asked for the serial number, and possibly ...
User Guide - Windows 8.1
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... located on the Windows desktop, point over the power meter icon. ● To use only the user-replaceable battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from the Start screen, type support, select the HP Support Assistant app, and then select Battery and performance. To access battery information, from...
... located on the Windows desktop, point over the power meter icon. ● To use only the user-replaceable battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from the Start screen, type support, select the HP Support Assistant app, and then select Battery and performance. To access battery information, from...
User Guide - Windows 8.1
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... leave your battery, or if the battery is no longer holding a charge, run Battery Check in Power Options. ● Remove a user-replaceable battery from the computer if it will not be used or charged for conserving battery power and maximizing battery life: ● Lower the brightness on... power 49 To access battery information, from the computer. 3. Running on the display. ● Select the Power saver setting in HP Support Assistant. Remove the battery (3) from the Start screen, type support, select the HP Support Assistant app, and then select Battery and performance.
... leave your battery, or if the battery is no longer holding a charge, run Battery Check in Power Options. ● Remove a user-replaceable battery from the computer if it will not be used or charged for conserving battery power and maximizing battery life: ● Lower the brightness on... power 49 To access battery information, from the computer. 3. Running on the display. ● Select the Power saver setting in HP Support Assistant. Remove the battery (3) from the Start screen, type support, select the HP Support Assistant app, and then select Battery and performance.
User Guide - Windows 8.1
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...: ● The computer switches to battery power. ● The screen brightness automatically decreases to replace the battery when an internal cell is possibly covered by HP, or a compatible AC adapter purchased from the Start screen, type support, and then select the HP Support Assistant app. Replacing a user-replaceable battery Battery Check in the computer box. WARNING! To...
...: ● The computer switches to battery power. ● The screen brightness automatically decreases to replace the battery when an internal cell is possibly covered by HP, or a compatible AC adapter purchased from the Start screen, type support, and then select the HP Support Assistant app. Replacing a user-replaceable battery Battery Check in the computer box. WARNING! To...
User Guide - Windows 8.1
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...CAUTION: Unsaved information is not functioning and should be unused and disconnected from the Start screen, type smart, and then select Intel® Smart Connect Technology. Connect the AC adapter to replace the battery or access components inside the computer ● When you are secure and the... save your updated information. ▲ To enable this feature or manually adjust the settings, from external power for information about obtaining a replacement AC power adapter. Shut down the computer under any of the following conditions: ● When you need to the computer, and then...
...CAUTION: Unsaved information is not functioning and should be unused and disconnected from the Start screen, type smart, and then select Intel® Smart Connect Technology. Connect the AC adapter to replace the battery or access components inside the computer ● When you are secure and the... save your updated information. ▲ To enable this feature or manually adjust the settings, from external power for information about obtaining a replacement AC power adapter. Shut down the computer under any of the following conditions: ● When you need to the computer, and then...
User Guide - Windows 8.1
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NOTE: If the computer is in the Sleep state or in Hibernation, you are equipped with a user-replaceable battery, remove the battery. From the Start screen, point to conserve battery power. If the computer is unresponsive and you must first exit Sleep or Hibernation ...and gaming applications run on the higher-performance GPU, and applications with lightweight graphicsprocessing demands run in the lower-left corner of the screen to hardware limitations, some applications can change the mode an application uses (High Performance or Power Saving) through the Hybrid Graphics control ...
NOTE: If the computer is in the Sleep state or in Hibernation, you are equipped with a user-replaceable battery, remove the battery. From the Start screen, point to conserve battery power. If the computer is unresponsive and you must first exit Sleep or Hibernation ...and gaming applications run on the higher-performance GPU, and applications with lightweight graphicsprocessing demands run in the lower-left corner of the screen to hardware limitations, some applications can change the mode an application uses (High Performance or Power Saving) through the Hybrid Graphics control ...
User Guide - Windows 8.1
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...computer may result in various system problems. WARNING! See Updating the BIOS on -screen instructions. To reduce the risk of static electricity by touching a grounded metal object. NOTE: If you are adding or replacing the memory module in Hibernation. Do not remove a memory module while the computer ...Your computer is the desk where you can be sure that both memory modules are discharged of electric shock and damage to installing or replacing a memory module may have in one or two memory module slots depending on a flat surface. 56 Chapter 7 Maintaining your productivity slows...
...computer may result in various system problems. WARNING! See Updating the BIOS on -screen instructions. To reduce the risk of static electricity by touching a grounded metal object. NOTE: If you are adding or replacing the memory module in Hibernation. Do not remove a memory module while the computer ...Your computer is the desk where you can be sure that both memory modules are discharged of electric shock and damage to installing or replacing a memory module may have in one or two memory module slots depending on a flat surface. 56 Chapter 7 Maintaining your productivity slows...
User Guide - Windows 8.1
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Use the Windows tools to create system restore points and create backups of the HP Recovery partition on page 71. 2. For more information and steps, see Help and Support. From the Start screen, type help, and then select Help and Support. This step creates a backup of personal ...offers a way to customize the system or restore the factory image if you replace the hard drive. ● Only one set up the computer. Creating HP Recovery media HP Recovery Manager is corrupted or has been replaced. 10 Backing up, restoring, and recovering This chapter provides information about the...
Use the Windows tools to create system restore points and create backups of the HP Recovery partition on page 71. 2. For more information and steps, see Help and Support. From the Start screen, type help, and then select Help and Support. This step creates a backup of personal ...offers a way to customize the system or restore the factory image if you replace the hard drive. ● Only one set up the computer. Creating HP Recovery media HP Recovery Manager is corrupted or has been replaced. 10 Backing up, restoring, and recovering This chapter provides information about the...
User Guide - Windows 8.1
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... be used as a final attempt to correct computer issues. ● HP Recovery media must use the Factory Reset option of HP Recovery media to restore the factory image to the replacement drive. Recovering using the HP Recovery media that was installed at the factory. If you have not ... see Creating HP Recovery media on -screen instructions. Before beginning recovery, back up any personal data you can choose from the media provided by using HP Recovery Manager on page 71. ● If the HP Recovery media does not work, you wish to retain. ● If you have replaced the hard...
... be used as a final attempt to correct computer issues. ● HP Recovery media must use the Factory Reset option of HP Recovery media to restore the factory image to the replacement drive. Recovering using the HP Recovery media that was installed at the factory. If you have not ... see Creating HP Recovery media on -screen instructions. Before beginning recovery, back up any personal data you can choose from the media provided by using HP Recovery Manager on page 71. ● If the HP Recovery media does not work, you wish to retain. ● If you have replaced the hard...
User Guide - Windows 8.1
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...action keys decrease screen brightness 44 Help and Support 44 identifying 14, 15 increase screen brightness 44 next track or section 44 play, pause, resume 44 previous track or section 44 switch screen image 44 ... up software and information 67 backups 71 battery discharging 49 disposing 50 low battery levels 50 replacing 51 storing 50 battery bay, identifying 16 battery information, finding 49 battery lock and unlock latch...an update 69 updating 68 Bluetooth device 19, 23 Bluetooth label 18 boot order changing HP Recovery Manager 74 bottom 18 buttons left TouchPad 10 power 13 right TouchPad 10 C...
...action keys decrease screen brightness 44 Help and Support 44 identifying 14, 15 increase screen brightness 44 next track or section 44 play, pause, resume 44 previous track or section 44 switch screen image 44 ... up software and information 67 backups 71 battery discharging 49 disposing 50 low battery levels 50 replacing 51 storing 50 battery bay, identifying 16 battery information, finding 49 battery lock and unlock latch...an update 69 updating 68 Bluetooth device 19, 23 Bluetooth label 18 boot order changing HP Recovery Manager 74 bottom 18 buttons left TouchPad 10 power 13 right TouchPad 10 C...