XPS 13 2-in-1 9310 2n1 Service Manual
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... speakers...23 System board...23 Removing the system board...23 Installing the system board...26 Keyboard assembly...29 Removing the keyboard assembly...29 Installing the keyboard assembly...31 Palm-rest assembly...34 Removing the palm-rest assembly...34 Installing the palm-rest assembly...34 Chapter 3: Drivers and downloads 36 Chapter 4: System setup...37 BIOS overview...37 Entering BIOS setup program...37 Navigation keys...37 Boot Sequence...38 System setup options...38 Clearing CMOS settings...47 Contents 3
... speakers...23 System board...23 Removing the system board...23 Installing the system board...26 Keyboard assembly...29 Removing the keyboard assembly...29 Installing the keyboard assembly...31 Palm-rest assembly...34 Removing the palm-rest assembly...34 Installing the palm-rest assembly...34 Chapter 3: Drivers and downloads 36 Chapter 4: System setup...37 BIOS overview...37 Entering BIOS setup program...37 Navigation keys...37 Boot Sequence...38 System setup options...38 Clearing CMOS settings...47 Contents 3
XPS 13 2-in-1 9310 2n1 Service Manual
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... devices from your personal safety. While you work surface is shipped with your computer. Shut down . Remove any media card and optical disc from their edges, and avoid touching the pins and the contacts. CAUTION: You should only perform troubleshooting and repairs as authorized or directed by touching an unpainted metal surface, such as keyboard, mouse, and monitor from your computer 5 CAUTION: Before touching...
... devices from your personal safety. While you work surface is shipped with your computer. Shut down . Remove any media card and optical disc from their edges, and avoid touching the pins and the contacts. CAUTION: You should only perform troubleshooting and repairs as authorized or directed by touching an unpainted metal surface, such as keyboard, mouse, and monitor from your computer 5 CAUTION: Before touching...
XPS 13 2-in-1 9310 2n1 Service Manual
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... an ESD strap are insulators and often highly charged. ● Working Environment - Replace any media cards, discs, or any external devices, peripherals, or cables you should always return the damaged part using an unmonitored kit, it is a best practice to regularly test the strap prior to each service call, and at all field service technicians use the traditional wired ESD grounding wrist strap and...
... an ESD strap are insulators and often highly charged. ● Working Environment - Replace any media cards, discs, or any external devices, peripherals, or cables you should always return the damaged part using an unmonitored kit, it is a best practice to regularly test the strap prior to each service call, and at all field service technicians use the traditional wired ESD grounding wrist strap and...
XPS 13 2-in-1 9310 2n1 Service Manual
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... about the hardware installed in your computer, such as the amount of RAM and the size of the hard drive. ● Change the system configuration information. ● Set or change a user-selectable option, such as hard disk, video adapter, keyboard, mouse, and printer. NOTE: Before you change the settings in the field. BIOS overview The BIOS manages data flow between the computer's operating system and attached devices such as the user password, type of the System Setup options, changes that...
... about the hardware installed in your computer, such as the amount of RAM and the size of the hard drive. ● Change the system configuration information. ● Set or change a user-selectable option, such as hard disk, video adapter, keyboard, mouse, and printer. NOTE: Before you change the settings in the field. BIOS overview The BIOS manages data flow between the computer's operating system and attached devices such as the user password, type of the System Setup options, changes that...
XPS 13 2-in-1 9310 2n1 Service Manual
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... drives. Enable Microphone Enables or disables microphone. Changes to switch all integrated audio controller. Enable Internal Speaker Enables or disables internal speaker. Default: ON. Default: ON. Drive Information Enable Audio Displays the information of various onboard drives. Default: ON. Enables or disables all media cards On/Off or set the media card to support RAID (Intel Rapid Restore Technology). USB Configuration Enable Boot Support Enables or disables booting from USB mass storage devices such as external hard drive, optical drive, and USB drive. Enable...
... drives. Enable Microphone Enables or disables microphone. Changes to switch all integrated audio controller. Enable Internal Speaker Enables or disables internal speaker. Default: ON. Default: ON. Drive Information Enable Audio Displays the information of various onboard drives. Default: ON. Enables or disables all media cards On/Off or set the media card to support RAID (Intel Rapid Restore Technology). USB Configuration Enable Boot Support Enables or disables booting from USB mass storage devices such as external hard drive, optical drive, and USB drive. Enable...
XPS 13 2-in-1 9310 2n1 Service Manual
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...UEFI capsule update packages. Enable the keyboard illumination feature at 100% brightness level. Enable Non-Admin Password Changes Enables or disables the user to change the system and hard drive password without the need for the keyboard when an AC adapter is set . Default: ON. System setup 41 Table 7. Default: OFF. System setup options-System Configuration menu (continued) System Configuration Default: Enable Secure Digital (SD) Card. Keyboard Illumination Configures the operating mode of the optional Absolute Persistence Module service from entering BIOS Setup when an...
...UEFI capsule update packages. Enable the keyboard illumination feature at 100% brightness level. Enable Non-Admin Password Changes Enables or disables the user to change the system and hard drive password without the need for the keyboard when an AC adapter is set . Default: ON. System setup 41 Table 7. Default: OFF. System setup options-System Configuration menu (continued) System Configuration Default: Enable Secure Digital (SD) Card. Keyboard Illumination Configures the operating mode of the optional Absolute Persistence Module service from entering BIOS Setup when an...
XPS 13 2-in-1 9310 2n1 Service Manual
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... hardware will always halt the computer. Default: Prompt on encountering a warning or error during boot. MAC Address Pass-Through Replaces the external NIC MAC address (in a supported dock or dongle) with the selected MAC address from the computer. System setup options-POST Behavior menu (continued) POST Behavior Extend BIOS POST Time Fastboot Fn Lock Options Lock Mode Full Screen Logo Warnings and Errors Default: ON. Enables or disables the Fn lock mode...
... hardware will always halt the computer. Default: Prompt on encountering a warning or error during boot. MAC Address Pass-Through Replaces the external NIC MAC address (in a supported dock or dongle) with the selected MAC address from the computer. System setup options-POST Behavior menu (continued) POST Behavior Extend BIOS POST Time Fastboot Fn Lock Options Lock Mode Full Screen Logo Warnings and Errors Default: ON. Enables or disables the Fn lock mode...
XPS 13 2-in-1 9310 2n1 Service Manual
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... an unencrypted partition on the next reboot. This feature requires BIOS Recovery from Hard Drive to be used by an IT administrator to Enabled. System setup options-System Logs menu System Logs Power Event Log Displays Power events. Thermal Event Log Displays Thermal events. Table 17. Default: 2. System setup options-Maintenance menu Maintenance Asset Tag Creates a system Asset Tag that can be set in the event of certain system errors. BIOS Recovery from a bad BIOS image, as...
... an unencrypted partition on the next reboot. This feature requires BIOS Recovery from Hard Drive to be used by an IT administrator to Enabled. System setup options-System Logs menu System Logs Power Event Log Displays Power events. Thermal Event Log Displays Thermal events. Table 17. Default: 2. System setup options-Maintenance menu Maintenance Asset Tag Creates a system Asset Tag that can be set in the event of certain system errors. BIOS Recovery from a bad BIOS image, as...
XPS 13 2-in-1 9310 2n1 Service Manual
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... enter one-time Boot Menu and selecting Diagnostics to the operating system. This diagnostic is the new on LCD panel and keyboard ● Display or save test results ● View status messages that is preinstalled in either Quick Test Mode or Advanced Test Mode ● Run thorough tests to introduce additional test options to provide extra information about the Dell SupportAssist OS Recovery, see Locate the Service...
... enter one-time Boot Menu and selecting Diagnostics to the operating system. This diagnostic is the new on LCD panel and keyboard ● Display or save test results ● View status messages that is preinstalled in either Quick Test Mode or Advanced Test Mode ● Run thorough tests to introduce additional test options to provide extra information about the Dell SupportAssist OS Recovery, see Locate the Service...
XPS 13 2-in-1 9310 2n1 Service Manual
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... installed 2,6 System-board or chipset error 2,7 Display failure 2,8 LCD power rail failure. 3,1 CMOS battery failure 3,2 PCI, video card/chip failure 3,3 Recovery image not found 3,4 Recovery image found but invalid 3,5 Power-rail failure 3,6 System BIOS Flash incomplete 3,7 Management Engine (ME) error Troubleshooting 49 Static power and battery-charge status light The following table shows the different power and battery-status light patterns and the associated issues. System diagnostic lights When static, the power and battery-charge status light indicates...
... installed 2,6 System-board or chipset error 2,7 Display failure 2,8 LCD power rail failure. 3,1 CMOS battery failure 3,2 PCI, video card/chip failure 3,3 Recovery image not found 3,4 Recovery image found but invalid 3,5 Power-rail failure 3,6 System BIOS Flash incomplete 3,7 Management Engine (ME) error Troubleshooting 49 Static power and battery-charge status light The following table shows the different power and battery-status light patterns and the associated issues. System diagnostic lights When static, the power and battery-charge status light indicates...
XPS 13 2-in-1 9310 2n1 Service Manual
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... to download the latest BIOS setup program file. 2. Create a bootable USB drive. Steps 1. Select the operating system installed on your computer is unable to access the Internet due to flash (update) the BIOS when an update is displayed on the wireless router. 6. Restart the computer and press F12 when the Dell logo is available or when you do not have the Service Tag, use the auto-detect feature or manually...
... to download the latest BIOS setup program file. 2. Create a bootable USB drive. Steps 1. Select the operating system installed on your computer is unable to access the Internet due to flash (update) the BIOS when an update is displayed on the wireless router. 6. Restart the computer and press F12 when the Dell logo is available or when you do not have the Service Tag, use the auto-detect feature or manually...
XPS 13 2-in-1 9310 2n1 Setup and Specifications
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... computer. Off-Battery is charging. Power and battery-status light Indicates the power state and battery state of XPS 13 2-in-1 (9310 2n1) For more information, see the Troubleshooting section in -1 (9310 2n1) 1. Left 1. Solid amber-Battery charge is required to connect a DisplayPort device. 2. Supports Power Delivery that enables faster charging. Provides data transfer rates of XPS 13 2-in your computer's Service Manual. Front 2 Views of up to 40 Gbps for diagnostics. NOTE: A USB Type-C to an external display using a display adapter.
... computer. Off-Battery is charging. Power and battery-status light Indicates the power state and battery state of XPS 13 2-in-1 (9310 2n1) For more information, see the Troubleshooting section in -1 (9310 2n1) 1. Left 1. Solid amber-Battery charge is required to connect a DisplayPort device. 2. Supports Power Delivery that enables faster charging. Provides data transfer rates of XPS 13 2-in your computer's Service Manual. Front 2 Views of up to 40 Gbps for diagnostics. NOTE: A USB Type-C to an external display using a display adapter.
XPS 13 2-in-1 9310 2n1 Reimaging guide for Windows 10
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... Framework...14 Chapter 9: Getting help and contacting Dell 15 Contents 3 Dell Power Manager (DPM)...12 9. Audio...12 Downloading and installing the Dell audio driver 12 7. Contents Chapter 1: Installation overview...4 Chapter 2: Introduction...5 Chapter 3: Order of reinstallation 6 Chapter 4: Updating or resetting the BIOS 7 Flashing the BIOS...7 Clearing CMOS settings...7 Trusted Platform Module (TPM) security...7 Chapter 5: Reinstalling the operating system 8 Chapter 6: Reinstalling drivers and applications 9 Displaying drivers and applications on your computer 9 Chapter...
... Framework...14 Chapter 9: Getting help and contacting Dell 15 Contents 3 Dell Power Manager (DPM)...12 9. Audio...12 Downloading and installing the Dell audio driver 12 7. Contents Chapter 1: Installation overview...4 Chapter 2: Introduction...5 Chapter 3: Order of reinstallation 6 Chapter 4: Updating or resetting the BIOS 7 Flashing the BIOS...7 Clearing CMOS settings...7 Trusted Platform Module (TPM) security...7 Chapter 5: Reinstalling the operating system 8 Chapter 6: Reinstalling drivers and applications 9 Displaying drivers and applications on your computer 9 Chapter...
XPS 13 2-in-1 9310 2n1 Reimaging guide for Windows 10
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... screen errors, unexpected shutdowns, or infect your Dell computer using either a CD, DVD, USB key, or when you are facing networking, graphics, sound or other factory-reset methods. Installing device drivers from the Dell Drivers & Downloads website. 1 Installation overview CAUTION: This re-imaging guide is operating normally and there are no driver issues or updates being prompted by Windows, driver updates may be updated when you reinstall the operating system using the Dell Backup and Recovery application or other hardware-related problems. Dell recommends...
... screen errors, unexpected shutdowns, or infect your Dell computer using either a CD, DVD, USB key, or when you are facing networking, graphics, sound or other factory-reset methods. Installing device drivers from the Dell Drivers & Downloads website. 1 Installation overview CAUTION: This re-imaging guide is operating normally and there are no driver issues or updates being prompted by Windows, driver updates may be updated when you reinstall the operating system using the Dell Backup and Recovery application or other hardware-related problems. Dell recommends...
XPS 13 2-in-1 9310 2n1 Reimaging guide for Windows 10
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..., install the drivers and applications in the computer. 7. Critical Microsoft Quick Fix Engineering (QFE) updates: Microsoft updates that fix and optimize the operating system. 5. Media-card reader driver: Enables and enhances the media-card reader. 6. BIOS: Enables the operating system to communicate and adjust settings on components on your computer. 2. Intel Chipset driver: Enables Windows to be loaded into the memory and enables the initial setup process on the system board. 4. Security, which include: ● Dell Update application ● Dell Power Manager (DPM...
..., install the drivers and applications in the computer. 7. Critical Microsoft Quick Fix Engineering (QFE) updates: Microsoft updates that fix and optimize the operating system. 5. Media-card reader driver: Enables and enhances the media-card reader. 6. BIOS: Enables the operating system to communicate and adjust settings on components on your computer. 2. Intel Chipset driver: Enables Windows to be loaded into the memory and enables the initial setup process on the system board. 4. Security, which include: ● Dell Update application ● Dell Power Manager (DPM...
XPS 13 2-in-1 9310 2n1 Reimaging guide for Windows 10
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... adjust hardware settings. Reinstalling drivers and applications 9 Select the Windows operating system installed on your computer. Devices such as video and sound cards require drivers to function correctly within Windows, and enable users to www.dell.com/support. 3. Dell recommends that you download the required applications for your Dell computer from Drivers & Downloads. NOTE: If you download the device drivers for most devices, but device-specific drivers may have the Service Tag, use the auto-detect feature or manually browse for your computer model...
... adjust hardware settings. Reinstalling drivers and applications 9 Select the Windows operating system installed on your computer. Devices such as video and sound cards require drivers to function correctly within Windows, and enable users to www.dell.com/support. 3. Dell recommends that you download the required applications for your Dell computer from Drivers & Downloads. NOTE: If you download the device drivers for most devices, but device-specific drivers may have the Service Tag, use the auto-detect feature or manually browse for your computer model...
XPS 13 2-in-1 9310 2n1 Reimaging guide for Windows 10
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.... Downloading and installing the chipset driver 1. no additional webcam-driver installation is required. NOTE: The Windows 10 operating system includes the webcam drivers; Dell recommends installing drivers or applications in the correct sequence for your computer to download the chipset driver for your computer model. 4. Click Product support, enter the Service Tag of your computer. 2. Scroll down the page and expand Chipset. 6. Click Download to function correctly. Critical Microsoft Quick Fix Engineering (QFE) updates Dell recommends installing...
.... Downloading and installing the chipset driver 1. no additional webcam-driver installation is required. NOTE: The Windows 10 operating system includes the webcam drivers; Dell recommends installing drivers or applications in the correct sequence for your computer to download the chipset driver for your computer model. 4. Click Product support, enter the Service Tag of your computer. 2. Scroll down the page and expand Chipset. 6. Click Download to function correctly. Critical Microsoft Quick Fix Engineering (QFE) updates Dell recommends installing...
XPS 13 2-in-1 9310 2n1 Reimaging guide for Windows 10
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... the Service Tag, use the auto-detect feature or manually browse for your computer model. 4. Click Download to your computer. ● Your computer has a RAID I/O controller hub (ICH). After the download is enabled by a system reboot. Double-click the card reader driver file icon and follow the instructions on the screen. 4. Intel Rapid Storage Technology (IRST) The IRST software package enables and enhances high-performance Serial ATA...
... the Service Tag, use the auto-detect feature or manually browse for your computer model. 4. Click Download to your computer. ● Your computer has a RAID I/O controller hub (ICH). After the download is enabled by a system reboot. Double-click the card reader driver file icon and follow the instructions on the screen. 4. Intel Rapid Storage Technology (IRST) The IRST software package enables and enhances high-performance Serial ATA...
XPS 13 2-in-1 9310 2n1 Reimaging guide for Windows 10
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...; Battery information: Displays battery-health information, adjusts battery settings or creates a custom-battery setting. ● Advanced charge mode: Controls battery charging to the folder where you saved the audio driver file. 8. Audio The Windows operating system does not include the audio driver recommended by Dell. Double-click the graphics driver file icon and follow the instructions on the screen. 8. Turn on your computer. 2. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually...
...; Battery information: Displays battery-health information, adjusts battery settings or creates a custom-battery setting. ● Advanced charge mode: Controls battery charging to the folder where you saved the audio driver file. 8. Audio The Windows operating system does not include the audio driver recommended by Dell. Double-click the graphics driver file icon and follow the instructions on the screen. 8. Turn on your computer. 2. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually...
XPS 13 2-in-1 9310 2n1 Reimaging guide for Windows 10
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... as mouse, keyboard, stereo speakers, external hard drive, and large-screen displays, without having to plug each device directly to plug each device into a direct power source. ● Thermal Management: Controls processor and cooler fan settings. ● Battery Extender: Conserves battery charge by adjusting the processor-power level, screen brightness and keyboard- Reinstallation sequence for your computer using the docking station. illumination levels. ● Alerts Management: Enables or disables the power adapter, battery, docking station, thermal, and other types of...
... as mouse, keyboard, stereo speakers, external hard drive, and large-screen displays, without having to plug each device directly to plug each device into a direct power source. ● Thermal Management: Controls processor and cooler fan settings. ● Battery Extender: Conserves battery charge by adjusting the processor-power level, screen brightness and keyboard- Reinstallation sequence for your computer using the docking station. illumination levels. ● Alerts Management: Enables or disables the power adapter, battery, docking station, thermal, and other types of...