Setup and Specifications
Page 4
... USB Type-C port adjacent to a network for Windows updates. 1 Set up your XPS 13 7390 Locate Dell apps Resources Description My Dell Centralized location for the wireless network access when prompted. • If connected to complete the setup. Locate and use Dell apps from your computer depending on -screen instructions to the internet, sign-in this document may differ from the Windows Start menu-Recommended Table 1. For Ubuntu: Follow the on the configuration you ordered. 1. NOTE: If connecting to a secured wireless network, enter the password...
... USB Type-C port adjacent to a network for Windows updates. 1 Set up your XPS 13 7390 Locate Dell apps Resources Description My Dell Centralized location for the wireless network access when prompted. • If connected to complete the setup. Locate and use Dell apps from your computer depending on -screen instructions to the internet, sign-in this document may differ from the Windows Start menu-Recommended Table 1. For Ubuntu: Follow the on the configuration you ordered. 1. NOTE: If connecting to a secured wireless network, enter the password...
Setup and Specifications
Page 6
... connect a DisplayPort device. 4. Supports Power Delivery that enables faster charging. Solid white-Power adapter is connected and the battery is also used for audio recording, voice calls, and so on. NOTE: On certain computer models, the power and battery-status light is charging. For more information, see the Troubleshooting section in your computer's Service Manual. 2. Front 2 Views of XPS 13 7390 NOTE: A USB Type-C to DisplayPort adapter (sold separately) is required to the microSD card. Power and battery-status light Indicates...
... connect a DisplayPort device. 4. Supports Power Delivery that enables faster charging. Solid white-Power adapter is connected and the battery is also used for audio recording, voice calls, and so on. NOTE: On certain computer models, the power and battery-status light is charging. For more information, see the Troubleshooting section in your computer's Service Manual. 2. Front 2 Views of XPS 13 7390 NOTE: A USB Type-C to DisplayPort adapter (sold separately) is required to the microSD card. Power and battery-status light Indicates...
Setup and Specifications
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... of XPS 13 7390 7 Left speaker Provides audio output. Left-click area Press to check the charge remaining in the battery. 5. NOTE: This is required to connect to DisplayPort adapter (sold separately) is the primary port for Thunderbolt 3. NOTE: A USB Type-C to a DisplayPort device. Battery-charge status lights (5) Turns on the touchpad to an external display using a display adapter. Base 1. Right-click area Press to this Thunderbolt 3 (USB Type-C) port with Power Delivery (Primary) Supports USB 3.1 Gen 2 Type-C, DisplayPort...
... of XPS 13 7390 7 Left speaker Provides audio output. Left-click area Press to check the charge remaining in the battery. 5. NOTE: This is required to connect to DisplayPort adapter (sold separately) is the primary port for Thunderbolt 3. NOTE: A USB Type-C to a DisplayPort device. Battery-charge status lights (5) Turns on the touchpad to an external display using a display adapter. Base 1. Right-click area Press to this Thunderbolt 3 (USB Type-C) port with Power Delivery (Primary) Supports USB 3.1 Gen 2 Type-C, DisplayPort...
Setup and Specifications
Page 11
External ports and connectors External: USB Audio Video Media card reader Docking port Values 64-bit 32 MB Up to Gen3.0 Values Onboard memory NOTE: The memory modules are malfunctioning and need to be replaced, a replacement of XPS 13 7390 11 Chipset(continued) Description DRAM bus width Flash EPROM PCIe bus Operating system • Windows 10 Home (64-bit) • Windows 10 Professional (64-bit) • Ubuntu Memory Table 5. Dual-channel LPDDR3 2133 MHz 16...
External ports and connectors External: USB Audio Video Media card reader Docking port Values 64-bit 32 MB Up to Gen3.0 Values Onboard memory NOTE: The memory modules are malfunctioning and need to be replaced, a replacement of XPS 13 7390 11 Chipset(continued) Description DRAM bus width Flash EPROM PCIe bus Operating system • Windows 10 Home (64-bit) • Windows 10 Professional (64-bit) • Ubuntu Memory Table 5. Dual-channel LPDDR3 2133 MHz 16...
Setup and Specifications
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... audio jack supports microphone-in, stereo headphones, and headset combo 12 Specifications of M.2 cards, see the knowledge base article SLN301626. Audio specifications Description Controller Stereo conversion Internal interface External interface DC-IN through a USB Type-C connector One security-cable slot (wedge-shaped) One M.2 2230/2280 slot for solid-state drive NOTE: To learn more about the features of different types of XPS 13 7390 Wireless module specifications Description Model number Transfer rate Frequency bands supported Wireless standards Encryption Bluetooth Audio...
... audio jack supports microphone-in, stereo headphones, and headset combo 12 Specifications of M.2 cards, see the knowledge base article SLN301626. Audio specifications Description Controller Stereo conversion Internal interface External interface DC-IN through a USB Type-C connector One security-cable slot (wedge-shaped) One M.2 2230/2280 slot for solid-state drive NOTE: To learn more about the features of different types of XPS 13 7390 Wireless module specifications Description Model number Transfer rate Frequency bands supported Wireless standards Encryption Bluetooth Audio...
Re-imaging guide for Windows 10
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... Power Manager (DPM)...13 9. Fingerprint-reader driver...12 Downloading and installing the fingerprint-reader driver 12 8. Dell Thunderbolt dock WD19TB...13 8 .NET Framework...15 9 Getting help and contacting Dell 16 Contents 3 Intel chipset device software...10 Downloading and installing the chipset driver...10 2. Critical Microsoft Quick Fix Engineering (QFE) updates 11 3. Dell Docking Station WD19...13 10. Contents 1 Installation overview...4 2 Introduction...5 3 Order of reinstallation...6 4 Updating or resetting the BIOS...7 Flashing the BIOS...7 Clearing CMOS settings...
... Power Manager (DPM)...13 9. Fingerprint-reader driver...12 Downloading and installing the fingerprint-reader driver 12 8. Dell Thunderbolt dock WD19TB...13 8 .NET Framework...15 9 Getting help and contacting Dell 16 Contents 3 Intel chipset device software...10 Downloading and installing the chipset driver...10 2. Critical Microsoft Quick Fix Engineering (QFE) updates 11 3. Dell Docking Station WD19...13 10. Contents 1 Installation overview...4 2 Introduction...5 3 Order of reinstallation...6 4 Updating or resetting the BIOS...7 Flashing the BIOS...7 Clearing CMOS settings...
Re-imaging guide for Windows 10
Page 4
... issues, corrupt operating system files, blue screen errors, unexpected shutdowns, or infect your computer with malicious software. Installing or updating device drivers may lead to follow instructions may be updated when you reinstall the operating system using either a CD, DVD, USB key, or when you are unsure of your Dell computer using the Dell Backup and Recovery application or other hardware-related problems. Dell recommends that you are facing networking, graphics, sound or other factory-reset methods.
... issues, corrupt operating system files, blue screen errors, unexpected shutdowns, or infect your computer with malicious software. Installing or updating device drivers may lead to follow instructions may be updated when you reinstall the operating system using either a CD, DVD, USB key, or when you are unsure of your Dell computer using the Dell Backup and Recovery application or other hardware-related problems. Dell recommends that you are facing networking, graphics, sound or other factory-reset methods.
Re-imaging guide for Windows 10
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... driver, including: • User-customizable power management features • Portability and behavioral profiles • Multiple-monitor support 8. To achieve optimal performance, install the drivers and applications in the following sequence: 1. Critical Microsoft Quick Fix Engineering (QFE) updates: Microsoft updates that fix and optimize the operating system. 5. Windows 10 operating system: The operating system controls the system's hardware to communicate and adjust settings on components on the system board which other software can operate on. 3. 3 Order...
... driver, including: • User-customizable power management features • Portability and behavioral profiles • Multiple-monitor support 8. To achieve optimal performance, install the drivers and applications in the following sequence: 1. Critical Microsoft Quick Fix Engineering (QFE) updates: Microsoft updates that fix and optimize the operating system. 5. Windows 10 operating system: The operating system controls the system's hardware to communicate and adjust settings on components on the system board which other software can operate on. 3. 3 Order...
Re-imaging guide for Windows 10
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... the screen to enter the BIOS setup program. Click Download to download the latest version of the following options to boot, a BIOS reset is displayed. 3. Double-click the BIOS update file icon and follow the instructions on your computer being unable to enable or disable it, respectively: • Enabled (Default): The BIOS enables the TPM during POST and it to be accessed by the operating system. • Disabled: The BIOS will reset the BIOS to factory settings. Clearing CMOS settings In...
... the screen to enter the BIOS setup program. Click Download to download the latest version of the following options to boot, a BIOS reset is displayed. 3. Double-click the BIOS update file icon and follow the instructions on your computer being unable to enable or disable it, respectively: • Enabled (Default): The BIOS enables the TPM during POST and it to be accessed by the operating system. • Disabled: The BIOS will reset the BIOS to factory settings. Clearing CMOS settings In...
Re-imaging guide for Windows 10
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... software that enables Windows 10 to communicate with the hardware devices and software in your Dell computer from the Dell Download Center. Dell recommends that you download the required applications for your computer. Go to adjust hardware settings. Select the Windows operating system installed on your computer to get a list of your Dell computer from Drivers & Downloads. Reinstalling drivers and applications 9 Devices such as video and sound cards require drivers to function correctly within Windows, and enable users to www.dell.com/support...
... software that enables Windows 10 to communicate with the hardware devices and software in your Dell computer from the Dell Download Center. Dell recommends that you download the required applications for your computer. Go to adjust hardware settings. Select the Windows operating system installed on your computer to get a list of your Dell computer from Drivers & Downloads. Reinstalling drivers and applications 9 Devices such as video and sound cards require drivers to function correctly within Windows, and enable users to www.dell.com/support...
Re-imaging guide for Windows 10
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...; 6. Intel chipset device software The Windows operating system may have the Service Tag, use the auto-detect feature or manually browse for your Dell computer. Click Drivers & downloads > Find it myself. 5. NOTE: The Windows 10 operating system includes touchpad drivers; For video capture or streaming, users can install webcam software available from third-party providers. Critical Microsoft Quick Fix Engineering (QFE) updates • 3. Audio • 7. Wireless Local Network (WLAN) drivers and applications • 12. Scroll down the...
...; 6. Intel chipset device software The Windows operating system may have the Service Tag, use the auto-detect feature or manually browse for your Dell computer. Click Drivers & downloads > Find it myself. 5. NOTE: The Windows 10 operating system includes touchpad drivers; For video capture or streaming, users can install webcam software available from third-party providers. Critical Microsoft Quick Fix Engineering (QFE) updates • 3. Audio • 7. Wireless Local Network (WLAN) drivers and applications • 12. Scroll down the...
Re-imaging guide for Windows 10
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... I/O controller hub (ICH). Turn on your computer. 2. Downloading and installing the IRST driver 1. Click Product support, enter the Service Tag of a hard-drive failure. Install the Realtek driver that is available for drivers and applications 11 NOTE: The following conditions must be manually-downloaded and installed from the latest Windows Service Pack. NOTE: If you saved the card reader driver file. 8. Double-click the card reader driver file icon and follow the instructions on the screen...
... I/O controller hub (ICH). Turn on your computer. 2. Downloading and installing the IRST driver 1. Click Product support, enter the Service Tag of a hard-drive failure. Install the Realtek driver that is available for drivers and applications 11 NOTE: The following conditions must be manually-downloaded and installed from the latest Windows Service Pack. NOTE: If you saved the card reader driver file. 8. Double-click the card reader driver file icon and follow the instructions on the screen...
Re-imaging guide for Windows 10
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... download is complete, navigate to the computer. Connecting the computer to the docking station enables you to access to all your electronic devices to the latest versions available on the screen. 12. The key features are as mouse, keyboard, stereo speakers, external hard drive, and large-screen displays, without having to plug each device into a direct power source. • Thermal Management: Controls processor and cooler fan settings. • Battery Extender: Conserves battery charge...
... download is complete, navigate to the computer. Connecting the computer to the docking station enables you to access to all your electronic devices to the latest versions available on the screen. 12. The key features are as mouse, keyboard, stereo speakers, external hard drive, and large-screen displays, without having to plug each device into a direct power source. • Thermal Management: Controls processor and cooler fan settings. • Battery Extender: Conserves battery charge...
Service Manual
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... When transporting ESD sensitive components such as replacement parts or parts to be returned to Dell, it is to the following guidelines when...to place these parts in anti-static bags for a stable base, and point your back. 4. Keep your feet apart for safe transport. Safety instructions 11 Get a firm balanced footing. Abdominal muscles support your spine when... to set the load down the load. Lift with your legs, not your toes out. 2. Always obtain additional resources or use a mechanical lifting device. 1. Avoid twisting your back upright, whether lifting or setting down ...
... When transporting ESD sensitive components such as replacement parts or parts to be returned to Dell, it is to the following guidelines when...to place these parts in anti-static bags for a stable base, and point your back. 4. Keep your feet apart for safe transport. Safety instructions 11 Get a firm balanced footing. Abdominal muscles support your spine when... to set the load down the load. Lift with your legs, not your toes out. 2. Always obtain additional resources or use a mechanical lifting device. 1. Avoid twisting your back upright, whether lifting or setting down ...
Service Manual
Page 62
... www.dell.com/support. Wireless and Bluetooth drivers In the Device Manager, check if the network card driver is installed. Install the driver updates from www.dell.com/support. Intel Virtual Button driver In the Device Manager, check if the Intel Virtual Button driver is installed. Video drivers In the Device Manager, check if the video driver is installed. Intel Serial IO driver In the Device Manager, check if the Intel Serial IO driver is installed. Install the driver updates from www.dell.com/support. 34 Device drivers Intel Chipset Software Installation Utility In...
... www.dell.com/support. Wireless and Bluetooth drivers In the Device Manager, check if the network card driver is installed. Install the driver updates from www.dell.com/support. Intel Virtual Button driver In the Device Manager, check if the Intel Virtual Button driver is installed. Video drivers In the Device Manager, check if the video driver is installed. Intel Serial IO driver In the Device Manager, check if the Intel Serial IO driver is installed. Install the driver updates from www.dell.com/support. 34 Device drivers Intel Chipset Software Installation Utility In...
Service Manual
Page 63
... restart) your computer. 2. Entering BIOS setup program 1. NOTE: The F2 prompt indicates that you must watch for future reference. Turn on the computer and its installed devices, the items listed in your computer, such as the user password, type of the hard drive. • Change the system configuration information. • Set or change BIOS Setup program, it , and then press F2. Keys Up arrow Down arrow Enter Spacebar Tab Navigation Moves...
... restart) your computer. 2. Entering BIOS setup program 1. NOTE: The F2 prompt indicates that you must watch for future reference. Turn on the computer and its installed devices, the items listed in your computer, such as the user password, type of the hard drive. • Change the system configuration information. • Set or change BIOS Setup program, it , and then press F2. Keys Up arrow Down arrow Enter Spacebar Tab Navigation Moves...
Service Manual
Page 65
.... USB Configuration System setup 65 Video Controller Displays the video controller type of the computer. Panel Type Displays the Panel Type of the computer. Wi-Fi Device Displays the wireless device information of the computer. System setup options-System Configuration menu System Configuration SATA Operation Configure operating mode of the computer. Audio Controller Displays the audio controller information of the integrated SATA hard drive controller. Advanced Boot Options Enable Legacy Option ROMs Enable or disable the Legacy Option ROMs. Enable...
.... USB Configuration System setup 65 Video Controller Displays the video controller type of the computer. Panel Type Displays the Panel Type of the computer. Wi-Fi Device Displays the wireless device information of the computer. System setup options-System Configuration menu System Configuration SATA Operation Configure operating mode of the computer. Audio Controller Displays the audio controller information of the integrated SATA hard drive controller. Advanced Boot Options Enable Legacy Option ROMs Enable or disable the Legacy Option ROMs. Enable...
Service Manual
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.... Hard Disk passwords need to the operating system. Enable External USB Port Enable or disable booting from Absolute Software. Enable Camera Enable or disable the camera. System setup options-Security menu Security Admin Password Set, change , or delete the system password. Strong Password Enable or disable strong passwords. Expert Key Management Expert Key Management Enable or disable Expert Key Management. System Configuration Enable USB Boot Support Enable or disable booting from entering Setup when an Admin Password is set. Audio Enable or disable...
.... Hard Disk passwords need to the operating system. Enable External USB Port Enable or disable booting from Absolute Software. Enable Camera Enable or disable the camera. System setup options-Security menu Security Admin Password Set, change , or delete the system password. Strong Password Enable or disable strong passwords. Expert Key Management Expert Key Management Enable or disable Expert Key Management. System Configuration Enable USB Boot Support Enable or disable booting from entering Setup when an Admin Password is set. Audio Enable or disable...
Service Manual
Page 68
... Technology. System setup options-Maintenance menu Maintenance Service Tag Display the system's Service Tag. BIOS Downgrade Control flashing of certain system errors. BIOS Recovery Enable the user to recover from certain corrupted BIOS conditions from the system board. 3. Power Events Display Power events. Remove the base cover. 2. Remove the coin-cell battery. 4. Table 13. Thermal Events Display Thermal events. Wait for Dell OS Recovery tool. Replace the base cover. 68 System setup Intel Software Guard Extensions Continue on Warnings Enable or disable Continue on...
... Technology. System setup options-Maintenance menu Maintenance Service Tag Display the system's Service Tag. BIOS Downgrade Control flashing of certain system errors. BIOS Recovery Enable the user to recover from certain corrupted BIOS conditions from the system board. 3. Power Events Display Power events. Remove the base cover. 2. Remove the coin-cell battery. 4. Table 13. Thermal Events Display Thermal events. Wait for Dell OS Recovery tool. Replace the base cover. 68 System setup Intel Software Guard Extensions Continue on Warnings Enable or disable Continue on...
Service Manual
Page 71
...-cell battery failure 3,2 PCI, video card/chip failure 3,3 Recovery image not found 3,4 Recovery image found but invalid 3,5 Power-rail failure 3,6 System BIOS Flash incomplete 3,7 Management Engine (ME) error Camera status light: Indicates whether the camera is not in "Flashing the BIOS" to complete the BIOS update. Flashing BIOS (USB key) 1. For more information see Dell SupportAssist OS Recovery User's Guide at www.dell.com/support. 3. Connect the bootable USB drive to the computer that is enabled or disabled. • Solid white - Type the BIOS setup...
...-cell battery failure 3,2 PCI, video card/chip failure 3,3 Recovery image not found 3,4 Recovery image found but invalid 3,5 Power-rail failure 3,6 System BIOS Flash incomplete 3,7 Management Engine (ME) error Camera status light: Indicates whether the camera is not in "Flashing the BIOS" to complete the BIOS update. Flashing BIOS (USB key) 1. For more information see Dell SupportAssist OS Recovery User's Guide at www.dell.com/support. 3. Connect the bootable USB drive to the computer that is enabled or disabled. • Solid white - Type the BIOS setup...
