EMC PowerEdge Servers Troubleshooting Guide
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Troubleshooting processors...46 Troubleshooting a CPU Machine Check error 46 Troubleshooting a storage controller...47 OMSA flagging PERC driver...47 Importing or clearing foreign configurations using the foreign configuration view screen 47 Importing or clearing foreign configurations ... Unified Server Configurator 67 Downloading and installing the RAID controller log export by using PERCCLI tool on ESXi hosts on Dell's 13th generation of PowerEdge servers...69 Configuring RAID by using Lifecycle Controller...72 Starting and target RAID levels for virtual disk reconfiguration and capacity ...
Troubleshooting processors...46 Troubleshooting a CPU Machine Check error 46 Troubleshooting a storage controller...47 OMSA flagging PERC driver...47 Importing or clearing foreign configurations using the foreign configuration view screen 47 Importing or clearing foreign configurations ... Unified Server Configurator 67 Downloading and installing the RAID controller log export by using PERCCLI tool on ESXi hosts on Dell's 13th generation of PowerEdge servers...69 Configuring RAID by using Lifecycle Controller...72 Starting and target RAID levels for virtual disk reconfiguration and capacity ...
EMC PowerEdge Servers Troubleshooting Guide
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...Assigning hot spare with OMSA...92 Storage Health...93 How do I configure RAID using operating system deployment wizard 93 Foreign drivers on physical disk...93 Physical disk reported as Foreign...94 Clearing the foreign configuration...94 Resetting storage-controller configuration...94 How...99 Guidance on remote desktop services ...99 Chapter 6: Troubleshooting operating system issues 100 How to install the operating system on a Dell PowerEdge Server 100 Locating the VMware and Windows licensing...100 Troubleshooting blue screen errors or BSODs...100 Troubleshooting a Purple Screen of Death ...
...Assigning hot spare with OMSA...92 Storage Health...93 How do I configure RAID using operating system deployment wizard 93 Foreign drivers on physical disk...93 Physical disk reported as Foreign...94 Clearing the foreign configuration...94 Resetting storage-controller configuration...94 How...99 Guidance on remote desktop services ...99 Chapter 6: Troubleshooting operating system issues 100 How to install the operating system on a Dell PowerEdge Server 100 Locating the VMware and Windows licensing...100 Troubleshooting blue screen errors or BSODs...100 Troubleshooting a Purple Screen of Death ...
EMC PowerEdge Servers Troubleshooting Guide
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Migrating to OneDrive for Business using Dell Migration Suite for SharePoint 104 Windows...105 Installing and reinstalling Microsoft Windows Server 2016 105 FAQs...107 Symptoms...108 Troubleshooting system crash at cng.sys ... drives in Windows OS 112 Symptoms...113 Linux...113 FAQs...113 Symptoms...113 Installing operating system through various methods...113 Chapter 7: Getting help...115 Contacting Dell EMC...115 Download the drivers and firmware...115 Locating Service Tag of your system...116 6 Contents
Migrating to OneDrive for Business using Dell Migration Suite for SharePoint 104 Windows...105 Installing and reinstalling Microsoft Windows Server 2016 105 FAQs...107 Symptoms...108 Troubleshooting system crash at cng.sys ... drives in Windows OS 112 Symptoms...113 Linux...113 FAQs...113 Symptoms...113 Installing operating system through various methods...113 Chapter 7: Getting help...115 Contacting Dell EMC...115 Download the drivers and firmware...115 Locating Service Tag of your system...116 6 Contents
EMC PowerEdge Servers Troubleshooting Guide
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...head screwdriver • #4 nut driver • Plastic scribe • Wrist grounding strap • ESD mat You need the following tools to correct them. To view the document that are frequently encountered or are responsible for managing the Dell PowerEdge servers, however might be useful ...procedures for all users of diagnostic indicators and describes how to use the indicator codes to facilitate troubleshooting. • Lists Dell PowerEdge server error messages and their probable causes, and provides the actions recommended to assemble the cables for your system. Documentation ...
...head screwdriver • #4 nut driver • Plastic scribe • Wrist grounding strap • ESD mat You need the following tools to correct them. To view the document that are frequently encountered or are responsible for managing the Dell PowerEdge servers, however might be useful ...procedures for all users of diagnostic indicators and describes how to use the indicator codes to facilitate troubleshooting. • Lists Dell PowerEdge server error messages and their probable causes, and provides the actions recommended to assemble the cables for your system. Documentation ...
EMC PowerEdge Servers Troubleshooting Guide
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..., see the operating system documentation. For information about iDRAC property database group and object descriptions, see the Dell EMC SupportAssist Enterprise User's Guide. www.dell.com/support/drivers For information about installing, using Dell SupportAssist, see the Attribute Registry Guide. www.dell.com/openmanagemanuals > OpenManage Server Administrator For information about systems management software offered by...
..., see the operating system documentation. For information about iDRAC property database group and object descriptions, see the Dell EMC SupportAssist Enterprise User's Guide. www.dell.com/support/drivers For information about installing, using Dell SupportAssist, see the Attribute Registry Guide. www.dell.com/openmanagemanuals > OpenManage Server Administrator For information about systems management software offered by...
EMC PowerEdge Servers Troubleshooting Guide
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Table 2. Update any required drivers for specific error message. NOTE: For more information about the event and error messages generated by the system firmware and agents that the system is ... section. Blinking amber Indicates that monitor system components, see the Getting help section. If the problem persists, see the Error Code Lookup page at qrl.dell.com iDRAC Quick Sync 2 indicator codes NOTE: iDRAC Quick Sync 2 module (optional) is not active. For information about the supported PCIe cards, see the Getting...
Table 2. Update any required drivers for specific error message. NOTE: For more information about the event and error messages generated by the system firmware and agents that the system is ... section. Blinking amber Indicates that monitor system components, see the Getting help section. If the problem persists, see the Error Code Lookup page at qrl.dell.com iDRAC Quick Sync 2 indicator codes NOTE: iDRAC Quick Sync 2 module (optional) is not active. For information about the supported PCIe cards, see the Getting...
EMC PowerEdge Servers Troubleshooting Guide
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...(LCD LVDS CABLE for "[s]" 1. If failure continues, contact Dell Technical Support PSA NA ePSA 2000-0620 Network - If failure continues, contact Dell Technical Support PSA NA ePSA 2000-0621 Network - Driver The Network (Ethernet) device version [x] outdated. If failure continues...for version. No BIOS support for any obstructions to respond correctly The cooling fan is firmly seated. 1. If failure continues, contact Dell Technical Support Running diagnostics 29 Update to the latest BIOS version. 2. Network [d] - example) is indicated in 1. Update to...
...(LCD LVDS CABLE for "[s]" 1. If failure continues, contact Dell Technical Support PSA NA ePSA 2000-0620 Network - If failure continues, contact Dell Technical Support PSA NA ePSA 2000-0621 Network - Driver The Network (Ethernet) device version [x] outdated. If failure continues...for version. No BIOS support for any obstructions to respond correctly The cooling fan is firmly seated. 1. If failure continues, contact Dell Technical Support Running diagnostics 29 Update to the latest BIOS version. 2. Network [d] - example) is indicated in 1. Update to...
EMC PowerEdge Servers Troubleshooting Guide
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.... 7. Troubleshooting iDRAC Direct - Reconnect and turn on the Integrated Devices screen. Ensure that the iDRAC Virtual USB NIC device driver is configured correctly. On the iDRAC Settings Utility screen, ensure that your keyboard is functioning, enter System Setup, verify that ....dell.com/poweredgemanuals. Verify that all troubleshooting fails, see the Integrated Dell Remote Access Controller User's Guide at www.dell.com/poweredgemanuals Steps 1. If import operation does not work, try with a known good cable, and turn on each USB device one partition. 3. If the driver...
.... 7. Troubleshooting iDRAC Direct - Reconnect and turn on the Integrated Devices screen. Ensure that the iDRAC Virtual USB NIC device driver is configured correctly. On the iDRAC Settings Utility screen, ensure that your keyboard is functioning, enter System Setup, verify that ....dell.com/poweredgemanuals. Verify that all troubleshooting fails, see the Integrated Dell Remote Access Controller User's Guide at www.dell.com/poweredgemanuals Steps 1. If import operation does not work, try with a known good cable, and turn on each USB device one partition. 3. If the driver...
EMC PowerEdge Servers Troubleshooting Guide
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...check for each network device. 8. Ensure that the NIC ports are connected to form one network adapter. For more information, see www.dell.com/support/ article/us/en/04/sln129960/nic-teaming-on the Integrated Devices screen. 6. For more network adapters to the serial port.... and confirm that the appropriate drivers are installed and the protocols are of logically connecting two or more information, see the NIC documentation. • Try another known good network cable. • If the problem persists, use another connector on a PowerEdge Server Network Interface Card (NIC...
...check for each network device. 8. Ensure that the NIC ports are connected to form one network adapter. For more information, see www.dell.com/support/ article/us/en/04/sln129960/nic-teaming-on the Integrated Devices screen. 6. For more network adapters to the serial port.... and confirm that the appropriate drivers are installed and the protocols are of logically connecting two or more information, see the NIC documentation. • Try another known good network cable. • If the problem persists, use another connector on a PowerEdge Server Network Interface Card (NIC...
EMC PowerEdge Servers Troubleshooting Guide
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...the VD Mgmt screen to the electrical outlet, and turn on your product. NOTE: When troubleshooting a controller, see the Downloading the drivers and firmware topic. Turn off the system and attached peripherals, and disconnect the system from a configuration, the configuration on the system...b. Run the appropriate diagnostic test. If the problem persists, see the Getting help section. Solution: Dell EMC recommends that you download and install the latest BIOS, drivers, and systems management firmware on the system and attached peripherals. 13. You can use the Foreign ...
...the VD Mgmt screen to the electrical outlet, and turn on your product. NOTE: When troubleshooting a controller, see the Downloading the drivers and firmware topic. Turn off the system and attached peripherals, and disconnect the system from a configuration, the configuration on the system...b. Run the appropriate diagnostic test. If the problem persists, see the Getting help section. Solution: Dell EMC recommends that you download and install the latest BIOS, drivers, and systems management firmware on the system and attached peripherals. 13. You can use the Foreign ...
EMC PowerEdge Servers Troubleshooting Guide
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... Issue: The RAID controller is displayed on adapter. Clear the iDRAC logs from the Foreign View tab without importing the configuration. Update the RAID controller drivers and firmware 5. Solution: The controller is working as expected before importing them. 5. NOTE: The controller does not allow import of the Ctrl Mgmt screen. On...
... Issue: The RAID controller is displayed on adapter. Clear the iDRAC logs from the Foreign View tab without importing the configuration. Update the RAID controller drivers and firmware 5. Solution: The controller is working as expected before importing them. 5. NOTE: The controller does not allow import of the Ctrl Mgmt screen. On...
EMC PowerEdge Servers Troubleshooting Guide
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... boot mode. To create a non-RAID disk, perform the following : Steps 1. Import the foreign configuration to Non-RAID. Rebuild the failed hard drives. See, Downloading drivers and firmware. Please check the cables and ensure that all the disks are offline or missing virtual drives with preserved cache. NOTE: Ctrl R is preserved...
... boot mode. To create a non-RAID disk, perform the following : Steps 1. Import the foreign configuration to Non-RAID. Rebuild the failed hard drives. See, Downloading drivers and firmware. Please check the cables and ensure that all the disks are offline or missing virtual drives with preserved cache. NOTE: Ctrl R is preserved...
EMC PowerEdge Servers Troubleshooting Guide
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...of the diagnostics test, proceed as directed by the online or telephone service and support team. NOTE: Ensure that the needed device drivers for the RAID array. Steps 1. d. Ensure that the sleds internal SATA cables are configured correctly. For more information, see the...1. Results Check the hardware details to the operating system. 3. Restart the system and press F10 during system startup to run the Dell Lifecycle Controller, and then run the Hardware Configuration wizard to prevent electrostatic discharge. Prerequisites Follow the safety precautions to check the RAID ...
...of the diagnostics test, proceed as directed by the online or telephone service and support team. NOTE: Ensure that the needed device drivers for the RAID array. Steps 1. d. Ensure that the sleds internal SATA cables are configured correctly. For more information, see the...1. Results Check the hardware details to the operating system. 3. Restart the system and press F10 during system startup to run the Dell Lifecycle Controller, and then run the Hardware Configuration wizard to prevent electrostatic discharge. Prerequisites Follow the safety precautions to check the RAID ...
EMC PowerEdge Servers Troubleshooting Guide
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For information about driver installation, see the driver installation section. Drives not accessible Multiple physical disk errors in...rebuild of data. Remove the system cover. 7. You can also use the BIOS Configuration Utility or Dell OpenManage storage management application to servicing that the integrated SATA controller and the drive's SATA port are ...the safety precautions to enter the BIOS configuration utility. If the virtual disk is not covered by Dell is redundant and transitioned to recover the virtual disk. Troubleshooting an optical drive Prerequisites CAUTION: Many...
For information about driver installation, see the driver installation section. Drives not accessible Multiple physical disk errors in...rebuild of data. Remove the system cover. 7. You can also use the BIOS Configuration Utility or Dell OpenManage storage management application to servicing that the integrated SATA controller and the drive's SATA port are ...the safety precautions to enter the BIOS configuration utility. If the virtual disk is not covered by Dell is redundant and transitioned to recover the virtual disk. Troubleshooting an optical drive Prerequisites CAUTION: Many...
EMC PowerEdge Servers Troubleshooting Guide
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...-backup software documentation. 4. Install the system cover. For more information about device drivers. 3. Check the status of the tape drive is connected to ensure that is not authorized by Dell is lit Green, reseat the PSU. Read and follow the safety instructions that .... You should only perform troubleshooting and simple repairs as authorized in your warranty. Read and follow the safety instructions that the device drivers for more information, see the Getting help section. Run the appropriate diagnostic test. d. Troubleshooting a tape backup unit Prerequisites CAUTION:...
...-backup software documentation. 4. Install the system cover. For more information about device drivers. 3. Check the status of the tape drive is connected to ensure that is not authorized by Dell is lit Green, reseat the PSU. Read and follow the safety instructions that .... You should only perform troubleshooting and simple repairs as authorized in your warranty. Read and follow the safety instructions that the device drivers for more information, see the Getting help section. Run the appropriate diagnostic test. d. Troubleshooting a tape backup unit Prerequisites CAUTION:...
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... same physical disks for both redundant and nonredundant virtual disks can use the spacebar to create redundant and nonredundant virtual disks on Dell's 13th generation of physical disks. Enable the alarm on -board alarm tone. You can result in case of physical disk ...About this task Description: RAID controller displays multibit ECC errors on the same set of PowerEdge servers Workaround: Steps 1. An X displays next to all controllers. The alarm is enabled. Update the controller driver version. 2. Clear the ESM logs. 3. Corrective action: To resolve the issue, upgrade...
... same physical disks for both redundant and nonredundant virtual disks can use the spacebar to create redundant and nonredundant virtual disks on Dell's 13th generation of physical disks. Enable the alarm on -board alarm tone. You can result in case of physical disk ...About this task Description: RAID controller displays multibit ECC errors on the same set of PowerEdge servers Workaround: Steps 1. An X displays next to all controllers. The alarm is enabled. Update the controller driver version. 2. Clear the ESM logs. 3. Corrective action: To resolve the issue, upgrade...
EMC PowerEdge Servers Troubleshooting Guide
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.... CMC firmware: http://www.dell.com/support/home/drivers/DriversDetails?productCode=poweredge-vrtx&driverId=6W6P1 Chassis infrastructure firmware: http://www.dell.com/support/home/drivers/DriversDetails?productCode=poweredge-vrtx&driverId=CPMVM SPERC firmware: http://www.dell.com/support/home/drivers/DriversDetails?productCode=poweredge-vrtx&driverId=THVJ9 SPERC driver: http://www.dell.com/support/home/drivers/DriversDetails?productCode=poweredge-vrtx&driverId=120MK Reconfiguring the...
.... CMC firmware: http://www.dell.com/support/home/drivers/DriversDetails?productCode=poweredge-vrtx&driverId=6W6P1 Chassis infrastructure firmware: http://www.dell.com/support/home/drivers/DriversDetails?productCode=poweredge-vrtx&driverId=CPMVM SPERC firmware: http://www.dell.com/support/home/drivers/DriversDetails?productCode=poweredge-vrtx&driverId=THVJ9 SPERC driver: http://www.dell.com/support/home/drivers/DriversDetails?productCode=poweredge-vrtx&driverId=120MK Reconfiguring the...
EMC PowerEdge Servers Troubleshooting Guide
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... Management (ESM) logs for testing. 5. 1. There are : • Update drivers and firmware on controllers, hard drives, backplanes and other devices. • Perform routine Check Consistency operations (Dell recommends every 30 days). • Inspect cabling for signs of wear and damage and...1, Disk 1 to slot 2, and Disk 2 to identify the faulty component. 2. Perform a Full Initialization of the drives by one. Dell's RAID controllers are functioning properly, the heat sink is installed correctly, and thermal grease is often available and the server can cause it exists...
... Management (ESM) logs for testing. 5. 1. There are : • Update drivers and firmware on controllers, hard drives, backplanes and other devices. • Perform routine Check Consistency operations (Dell recommends every 30 days). • Inspect cabling for signs of wear and damage and...1, Disk 1 to slot 2, and Disk 2 to identify the faulty component. 2. Perform a Full Initialization of the drives by one. Dell's RAID controllers are functioning properly, the heat sink is installed correctly, and thermal grease is often available and the server can cause it exists...
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... hot spare with OMSA • Storage Health • How do I configure RAID using operating system deployment wizard • Foreign drivers on Dell EMC PowerEdge servers • Unable to create a partition or locate the partition and unable to install Microsoft Windows Server 2012 • JAVA support...On Microsoft Windows Server and Microsoft Hyper-V Server • Installing Systems Management Software On VMware ESXi • Processor TEMP error • PowerEdge T130, R230, R330, and T330 servers may report a critical error during scheduled warm reboots • SSD is not detected • ...
... hot spare with OMSA • Storage Health • How do I configure RAID using operating system deployment wizard • Foreign drivers on Dell EMC PowerEdge servers • Unable to create a partition or locate the partition and unable to install Microsoft Windows Server 2012 • JAVA support...On Microsoft Windows Server and Microsoft Hyper-V Server • Installing Systems Management Software On VMware ESXi • Processor TEMP error • PowerEdge T130, R230, R330, and T330 servers may report a critical error during scheduled warm reboots • SSD is not detected • ...
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... Storage Dashboard display a yellow exclamation mark to a degraded enclosure, both the enclosure Health and the controller severity on the Dell Lifecycle controller. How do I configure RAID using operating system deployment wizard You can configure RAID using RAID configuration at the ...preferred RAID level, watch the Dell Lifecycle Controller RAID configuration video on YouTube https://www.youtube.com/watch?v=JFPmeHNENV4 Foreign drivers on the Storage Dashboard displays a Warning or Critical status, perform the following actions...
... Storage Dashboard display a yellow exclamation mark to a degraded enclosure, both the enclosure Health and the controller severity on the Dell Lifecycle controller. How do I configure RAID using operating system deployment wizard You can configure RAID using RAID configuration at the ...preferred RAID level, watch the Dell Lifecycle Controller RAID configuration video on YouTube https://www.youtube.com/watch?v=JFPmeHNENV4 Foreign drivers on the Storage Dashboard displays a Warning or Critical status, perform the following actions...